Service and Support
Customer support is praised for being good and polite, though some suggest more weekend staff. Technical assistance receives commendations for being excellent and responsive, particularly from certain representatives. Feedback highlights satisfactory service through emails, chats, and community channels, earning ratings of eight to nine out of ten. While services are consistent and knowledgeable, some mention that remote assistance can be slightly slow, prompting reliance on channel partners to enhance responsiveness.
Deployment
ManageEngine Firewall Analyzer's initial setup is consistently described as easy and uncomplicated. Setting up the analyzer is straightforward, often managed by just one individual without needing tech support. The installation takes under 30 minutes and configuring reports and dashboards is uncomplicated. Deploying the analyzer is usually handled by a small team, emphasizing its simplicity. Gathering logs and data is immediate and requires minimal effort to configure according to specific needs.
Scalability
ManageEngine Firewall Analyzer is perceived to be scalable, offering enhanced visibility over logs, adaptable to various needs, and aligned with licensing requirements. It supports numerous vendors and devices, handles log volume efficiently, and provides real-time monitoring and alerts. Organizations find its centralized management, trend analysis, and flexible licensing advantageous. Some used it for small deployments while others assess its scalability potential before adoption. Palo Alto logs might be replaced for better insights.
Stability
Some users have experienced stability issues with ManageEngine Firewall Analyzer, such as services not starting automatically and memory problems. Others report it as quick, responsive, and satisfactory in performance. Several have found it stable and effective, stating no significant problems encountered. ManageEngine Firewall Analyzer proactively informs their customers about vulnerabilities, suggesting timely updates. Additionally, a group has not used it and cannot comment on its stability.