KnowBe4 Reviews

Organizations report a positive ROI with KnowBe4, noting it reduces costs by offering specific security training for IT staff and mitigating external training expenses. It enhances security culture, improves detection, and decreases phishing incidents. While ROI measurement wasn't always conducted, significant risk mitigation is highlighted. Open source material from Forrester discusses KnowBe4's return on investment. Cybersecurity awareness is significantly boosted through comprehensive and automated training sessions.

KnowBe4 pricing is typically annual, with options for multi-year contracts. Pricing is based on user count, varying by region, with four subscription levels detailing included features. Some describe it as affordable, estimated around five dollars per user monthly, while others find it expensive, especially in government settings. Setup costs are unclear, but engaging a partner might facilitate quicker implementation. Many recognize value despite expenses, given security priorities.

• "It's about five dollars a seat per month."
• "I rate the product pricing as four out of ten."
• "Licensing is paid on a yearly basis. You can go to the official site to check their approximate pricing. It's based on the number of users or staff. It can vary from country to country, but for Ukraine, it works as it's stated on the site."

Organizations primarily utilize KnowBe4 for security awareness training, particularly for remote users, leveraging educational videos and interactive modules. They conduct simulated phishing campaigns to enhance user alertness and reduce risks. Reports on security metrics are generated to assess effectiveness. Training includes compliance aspects, and onboarding sessions are mandatory for all employees. Users emphasize engaging phishing simulations and AI-enhanced realistic scenarios to prepare employees against phishing attempts, ensuring a safer digital environment in professional and personal contexts.

KnowBe4 customer service and support are highly rated by users. Many appreciate their responsiveness and quick assistance, finding the technical support team effective and informative. A significant number of users report rarely needing support due to the initial setup's efficiency. However, some do not have direct experience to share, indicating that they have not required assistance. The overall sentiment is positive, with ratings frequently reaching nine or ten out of ten.

Most responses describe KnowBe4's initial setup as straightforward, aided by detailed instructions. It requires uploading user emails, whitelisting addresses, and quick Microsoft integration, allowing usage within an hour. Expertise may be needed, but minimal maintenance and efficient support contribute to an easy process. Implementation often involves server creation and software installation, benefiting from cloud platform configuration and knowledgeable assistance. Some encountered early portal issues, resolved after installation. Multiple entities express ease and efficiency.

KnowBe4 is reported as highly scalable by multiple sources, handling thousands of users efficiently. Companies with varied sizes, including schools, have incorporated it without issues. Users find it straightforward to add emails and conduct training, although some note it can be time-consuming to sync details without regular updates. Ratings for scalability generally range high, reflecting confidence in its ability to accommodate extensive user bases efficiently.

KnowBe4 is perceived as very stable, often rated eight or nine out of ten. It consistently operates without issues, with users reporting everything functions smoothly, addressing security concerns effectively. Although rare disruptions have occurred, they have been escalated and resolved through appropriate channels. Feedback reflects that stability issues are minimal, allowing users to access system functionalities seamlessly. KnowBe4 is consistently preferred for its robust performance and reliability in maintaining system uptime.