Overall, everything related to the interface is very good.
Some follow up from our user-partners would be useful. Letting users know what is up and coming or providing better documentation would be helpful. Overall, the solution could offer its users better support.
I've been using the solution for ten years.
The solution is very stable.
The solution is very scalable. We have about 1,000 end users.
Technical support could be better. I'd rate them four or five out of ten. In my personal experience, I have had a bad impression of support, however, I can't speak to how others perceive it.
The initial setup was straightforward.
I handled the implementation myself.
We use the on-premises deployment model.
I'd recommend the solution. I'd rate it eight out of ten.