ConnectWise RMM Reviews

Name: ConnectWise RMM
Brand: ConnectWise
Rating: 4.1 (6 reviews)

Vendor: ConnectWise

4.1 out of 5

6 reviews
100% willing to recommend

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What is ConnectWise RMM?

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

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ConnectWise RMM is the #7 ranked solution in top Remote Monitoring and Management Software, #15 ranked solution in top IT Alerting and Incident Management solutions, #19 ranked solution in top Unified Endpoint Management (UEM) solutions, #22 ranked solution in top Server Monitoring solutions, #23 ranked solution in top Patch Management solutions, #36 ranked solution in top Cloud Monitoring Software, #49 ranked solution in Infrastructure Monitoring tools, and #62 ranked solution in best Network Monitoring Tools. PeerSpot users give ConnectWise RMM an average rating of 8.2 out of 10. ConnectWise RMM is most commonly compared to Tanium: ConnectWise RMM vs Tanium. ConnectWise RMM is popular among the small business segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 11% of all views.

Helped 885,264 peers since 2012

Featured ConnectWise RMM reviews

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

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JonMcWilliams

vCTO - Technical Account Manager at CMIT Princeton

Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.

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reviewer1112928

Field Service Tech at a retailer with 11-50 employees

Deployment is quite straightforward. We create installation packages tailored to the customer’s requirements. These packages include antivirus and anti-malware software and any other necessary applications. Once the package is prepared, we can deploy it to a new computer, ensuring that all the required software for that specific client is installed in one go. Creating a package may take some time, but deploying it is straightforward once it's properly set up. After deployment, the remote software will be installed on each required computer within minutes. It is intuitive. The vendor manages much of the backend, so any necessary updates are automatically deployed to the dashboard across all customer sites.

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ConnectWise RMM mindshare

Product category:

As of March 2026, the mindshare of ConnectWise RMM in the Remote Monitoring and Management (RMM) category stands at 7.6%, up from 5.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise RMM	7.6%
Kaseya VSA	15.0%
NinjaOne	12.0%
Other	65.4%

Remote Monitoring and Management (RMM)

PeerResearch reports based on ConnectWise RMM reviews

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Mar 28, 2026	Download
Product	Reviews, tips, and advice from real users	Mar 28, 2026	Download
Comparison	ConnectWise RMM vs NinjaOne	Mar 28, 2026	Download
Comparison	ConnectWise RMM vs Kaseya VSA	Mar 28, 2026	Download

Valuable Features

ConnectWise RMM offers valuable features such as effective patch management and remote access through ScreenConnect, enabling organizations to maintain endpoint security and perform tasks without extra software. Automation tools allow mass management, scheduling scripts, and network visibility, while the NOC team evaluates security updates. The user-friendly interface and seamless integration simplify deployment and monitoring, enhancing productivity by automating tasks and reducing data loss risk from threats like ransomware.

"The technical support has been fantastic."
"We've seen a lot of MSPs who have grown by using Continuum."
"At this point, this product does everything that I want."

Room for Improvement

ConnectWise RMM needs enhanced automation capabilities and more customizable dashboards. Users desire integration with other products and documentation features like Continuum. The software is reactive and relies on predefined reports, limiting dynamic querying. Offshore development may cause a disconnect with user needs. There are issues with client software reconnecting after long periods of inactivity. Despite outdated elements, pricing is deemed reasonable by users without alternatives for comparison.

"The solution could improve by offering better overall management and dashboards."
"They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

ROI

ConnectWise RMM offers significant ROI by reducing machine downtime, resulting in fewer troubleshooting calls. It allows complete remote access and deployment management, making operations efficient and scalable. Users experience cost savings from automated updates and reduced labor costs. Many have experienced a substantial increase in productivity and company growth through streamlined processes. The platform cuts time by more than 50%, enhancing service delivery effectively for managed service providers.

Pricing

ConnectWise RMM pricing is flexible, starting around $5 per client with discounts for higher client volumes. It uses a pay-as-you-go model with no strict commitments or minimums. Although Continuum Command costs about $25 per endpoint, it includes help desk and outsourced NOC services, offering competitive value for enterprises needing those features. Basic endpoint pricing is approximately $2.50 per month, while server agents are priced at $3, making it cost-effective for diverse needs.

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

Popular Use Cases

ConnectWise RMM is utilized by users primarily for remote connectivity, patch management, and automation. Users employ it for managing clients' servers, desktops, and network activities. It allows quick, efficient responses to issues, including deploying anti-malware and handling server and workstation alerts. Users are able to automate tasks like logging off machines and rebooting actions and manage client environments effectively, often preventing problems before they escalate. It supports MSPs lacking resources or expertise.

Service and Support

ConnectWise RMM provides quick technical support through chat, phone, and email, available 24/7. Users appreciate the knowledgeable staff, especially in complex server situations. Although communication issues and difficulties with remote assistance occur, support is generally reliable. Users find chat requests are handled efficiently, offering different service plans including care, manage, and monitor for customers. Despite occasional challenges, ConnectWise RMM earns praise for its customer service and support responsiveness.

Deployment

ConnectWise RMM's initial setup varies for users. Some find it straightforward due to an onboarding team and agent deployment, while others struggle with migration complexities from Automate to RMM. Creating installation packages enhances deployment, but configuring sites can be time-consuming. Deployment typically takes minutes, aided by smart monitoring and client portals. Although installation is intuitive, new users might face challenges and need to familiarize themselves with the setup process.

Scalability

ConnectWise RMM is highly scalable, providing seamless deployment and efficient management. Users find it suitable for various business sizes, from small to enterprise-level environments. The software allows easy propagation across networks, minimizing concerns about capacity or infrastructure adjustments. By utilizing a SaaS model, ConnectWise RMM eliminates the need for purchasing additional licenses and hardware, facilitating effective global monitoring and management. Efficient handling of numerous endpoints is consistently reported by diverse users.

Stability

ConnectWise RMM consistently demonstrates high stability. Users note that agents operate smoothly and maintenance is infrequent, typically requiring minimal intervention. The MSP agent automates most tasks with behind-the-scenes functionality. Users can inform clients in advance of any necessary database upkeep. Ratings reflect exceptional steadiness, commonly described as ten out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ConnectWise RMM Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Comms Service Provider

11%

Performing Arts

11%

Outsourcing Company

Construction Company

Healthcare Company

Wholesaler/Distributor

Computer Software Company

Educational Organization

Retailer

Manufacturing Company

University

Government

Marketing Services Firm

Energy/Utilities Company

Media Company

Real Estate/Law Firm

Insurance Company

Mining And Metals Company

Recreational Facilities/Services Company

Hospitality Company

Transportation Company

Consumer Goods Company

Financial Services Firm

Non Tech Company

Agriculture

Non Profit

Logistics Company

Legal Firm

Compare ConnectWise RMM with alternative products

Learn more about ConnectWise RMM

ConnectWise RMM was previously known as Continuum Command, Continuum RMM.

ConnectWise RMM customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Author info	Rating	Review Summary
Manager, Technical Team at Expert It Solutions Alberta	3.5	As an MSP, we use ConnectWise RMM for client management. Its automation tools excel in system management and network discovery, saving us significant time. While more costly than ConnectWise Automate, it offers superior features and functionality, enhancing our ROI.
vCTO - Technical Account Manager at CMIT Princeton	3.5	ConnectWise RMM effectively monitors network activities and handles patching updates, with strengths in remote access. However, it’s reactive, relying on predefined actions. Though it supports software deployment and remote support, querying is limited, and offshore management presents challenges.
Field Service Tech at a retailer with 11-50 employees	4.0	I use ConnectWise RMM to respond efficiently to client issues, with real-time alerts and remote workstation access. Valuable features include remote updates and software installations, although sometimes reconnecting client software requires reinstallation if a device is inactive for extended periods.
CEO at Icon Technologies	4.0	I help MSPs use Continuum, valuing its service-driven RMM, excellent UI, stability, and scalability, which significantly saves labor. My clients benefit greatly, but integrating IT documentation would further enhance this already strong solution.
IT Manager at Telecorp Inc.	5.0	I find Continuum Command a stable, scalable RMM solution, significantly improving efficiency with its excellent patching, remote connection, and security. While I'd like more dashboard customization and automation, it's a valuable tool that has drastically reduced my call volume.
Managing Director at a tech services company with 11-50 employees	4.0	I use Continuum Command for RMM and patch management, valuing its unique outsourced NOC and help desk despite higher cost. It's stable, scalable, with great support, but needs better dashboards and multi-vendor support. I rate it 8/10.

ConnectWise RMM Reviews

What is ConnectWise RMM?

Featured ConnectWise RMM reviews

ConnectWise RMM mindshare

PeerResearch reports based on ConnectWise RMM reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Top industries

Compare ConnectWise RMM with alternative products

Learn more about ConnectWise RMM

ConnectWise RMM customers

Related questions

Product Categories

Popular Comparisons

Title	Rating	Mindshare	Recommending
Tanium	3.9	N/A	80%	22 interviews Add to research
NinjaOne	4.1	12.0%	95%	24 interviews Add to research