Service and Support
Barracuda Email Protection's customer service and support receive high ratings, described as good, helpful, responsive, and customer-friendly. Barracuda stands out for its support services, being responsive and efficient, particularly in resolving issues promptly. Some concerns exist with support availability outside India, particularly in Europe, due to time zone differences. Barracuda is praised for knowledgeable teams and is considered one of the best OEMs in the industry, with satisfied users rating their services highly.
Deployment
Barracuda Email Protection's initial setup varies in complexity. Some users find it straightforward and quick, completed in under an hour, while others need several days, especially when dealing with Office 365 backup. Documentation generally supports setup processes well. Users with prior IT knowledge or experience in managing MX records typically find the setup easier. Most agree that Barracuda provides ample support and resources, making some setups simple yet needing more training for non-IT individuals.
Scalability
Barracuda Email Protection offers significant scalability, supporting a range of users from small groups to large enterprises. Many have noted its ability to accommodate up to thousands of users. Being cloud-based enhances its scalability for increased storage and user numbers. Many agree it is easy to expand usage. Ratings for scalability are consistently high, making it suitable for small, medium, and large businesses across various industries.
Stability
Users find Barracuda Email Protection very stable. They have experienced almost no downtime over several years, except for a minor issue with the Message Archiver. Many rate its stability between eight and ten out of ten. Its strong cybersecurity features and solid performance, free from bugs or glitches, are highlighted. Users appreciate its reliable defense against various attack methods and find it manageable once implemented. Support is efficient, and customer satisfaction is high.
