Barracuda Email Protection Reviews

The solution is useful for archiving. We archive emails and search our mailboxes.

The archiving and search features are very good. It is easy to integrate Barracuda with tools like Exchange.

The solution must provide security gateway features. It must enable users to archive emails for a specific period. The tool must allow organizations to extend the storage capacity by at least 10%. It must enable the extension of storage to an external drive. We faced problems when the storage became full. We use an on-premise solution, and it reached maximum capacity.

The product must enable bulk user management. It would be helpful if we wanted to get PST files for bulk users. Currently, when we need to get PST files for a group of people, the administrators have to do it individually. It would be good if we could upload it in an Excel sheet. It will be great if we can search for inactive users.

I have been using the solution for six to seven years.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability a nine out of ten for the archiving features. It is suitable for medium-sized businesses. My organization has more than 200 employees. My previous organization had 300 to 400 users.

The support team fixes our problems. I have had a positive experience with support.

The price is similar to that of Microsoft 365. There’s only a 4% to 5% difference between the prices of Barracuda and Microsoft 365.

Microsoft 365 provides a lot of features. If Barracuda and Microsoft 365 cost the same, we would choose Microsoft 365.

I will recommend the product to others. Overall, I rate the tool a nine out of ten.

We use Barracuda primarily as an email gateway. It also integrates with the Microsoft 365 platform.

It provides anti-spam protection and all the various anti-spam aspects of email management. We generally use it with products other than Microsoft, so we're very happy to have Barracuda available.

We have a good experience with it. We consider Barracuda very efficient and easier to manage than other products, especially Microsoft products.

I like that I have less work to do analyzing the spam and overall email flow. And when I need to analyze the traffic flow, I can always find answers to any issue.

I'm quite satisfied with the graphical user interface for Barracuda products.

Moreover, it has AI protection. Based on the results I've seen, I'm quite satisfied with the product. 

Regarding Barracuda Email Protection specifically, I'm quite satisfied. I think there's room for improvement in their other products, especially their cloud firewall protection and ZTNA offerings.

Moreover, prices could be more granular, especially for the small business area. Typically, in Italy, the majority of our customers are small businesses. It would be better if the prices could be adjusted for small businesses.

I have been working with Barracuda products and have been for some years. We (my company) started with their on-premises solution and are generally trying to move to a cloud version.

I consider it quite stable. Barracuda has efficient support in case of incidents, and we're satisfied. I'd rate it a nine out of ten for stability.

I'd rate it a nine out of ten for scalability. We have some customers, and we are trying to move other customers from on-premises solutions to Barracuda, expecially on Premium version that integrate other strategic features (Cloud Archiving, Cloud to cloud backup for 365, Entra ID cloud backup)

The  customer service and support has been improved with the support available directly from European region and on-line chat.

Positive

We use Sophos Central Email Advanced with some customer, and so far, we're satisfied.

The setup is quite simple, but it does require a little training, as with all other products. Fortunately, Barracuda offers resources for that.

The deployment takes less than a day. It is very easy.

However, Barracuda integration's capabilities depend on the specific infrastructure. If you have Microsoft protection, the integration is quite good. We haven't had any problems when customization was needed.

Initially we had vendor support for startup configuration; documentation is huge

Barracuda licensing model is good. The price could always be better.

I would recommend Barracuda Email Protection, especially compared to Microsoft products.

Overall, I would rate it a nine out of ten. 

It's used by big companies, banks, and others. We provide technical support and solution design for them.

The best feature of Barracuda email protection is the technical support team.

In terms of improvement, the main issue is the price increase every quarter, which makes it expensive and less favored. That's why people are looking for a new product.

In future releases, there are many things to add because they have a fixed policy to send out emails. Moreover, there is less visibility on the algorithm. The policies are set up in Barracuda by default; we don't have any control over them. If there is a more flexible policy available, it would be more helpful. And the event tracking, delivery reports, and customized reporting. Those are not that good enough.

I've been supporting it here in Bangladesh for about 12 years.

Barracuda email protection is stable. I would give it a nine out of ten because of its strong cybersecurity features. Once the IT team implements the solution, they can handle it without needing further assistance.

The number of users depends on the clients. We have a minimum of 200 and a maximum of 10,000 users.

The customer service and support team is really good.

The initial setup is very easy. We have a team that checks and handles various issues.

In my opinion, I would recommend to explore other options. Expenses are a factor. Due to the increasing costs, we can no longer afford it. It seems that small clients are not receiving sufficient protection with the current management system. If they start with 100 to 200 users, they cannot afford Barracuda Email Protection.

Overall, I would rate the solution a nine out of ten. 

As a system integrator, our focus lies in delivering system integration as a service. Our approach is customer-centric, tailoring solutions based on individual client relationships. Suppose a scenario where a customer was using Office 365 and noticed a lack of attachment security in their inboxes due to missing Office 365 E or E5 licenses. This resulted in an influx of spam emails, recognizing the significant threat posed by email-based attacks. In response, we conducted an assessment and recommended Barracuda Total Email Protection. We seamlessly redirected Office 365 traffic to the existing Barracuda solution, effectively addressing the attachment security concerns.

It stands out as a leading vendor in the market. Its prowess extends beyond mere email attachment protection to include file classification, identification of malicious URLs, and cloud-based isolation for enhanced security.

The most valuable aspect includes attempts to spoof or compromise domains from external sources. In instances where these were not listed in the records already populated by Barracuda, this demonstrated the effectiveness of Barracuda's USB in addressing such security concerns.

Its stability features could benefit from continuous enhancement. There is room for improvement, particularly in reaching out to technical support during deployment.

I would rate it eight out of ten. While stability could see improvements, I must emphasize that Barracuda Email Protection has been instrumental in safeguarding against various attack methods. In the realm of security, I would confidently give it a perfect rating of ten, considering its robust defense against a multitude of attack vectors.

The solution's scalability is noteworthy—it's a straightforward and highly scalable system. I would rate it ten out of ten.

Regarding tech support in India, historically, we used local or regional support channels. To enhance the support experience, it would be beneficial to tailor support metrics to facilitate easier access for deployment engineers and customers.

The initial setup was reasonably straightforward. While not overly complex, having some familiarity with other email protection solutions and an understanding of how MX records and the system's PTA record function proved beneficial. If you're acquainted with these aspects, deploying the solution becomes a smooth process.

Deployment time is contingent on various factors, particularly the complexity of the architecture and the specific scenario. We facilitated the provisioning of a tenant on the AWS portal for the customer. We suggested pointing the proposed records from there to the Barracuda side. Once activated on the backend, it took approximately twenty-four hours for the records, including A records and PTA records, to be fully populated.

In terms of ROI, I can confidently state that all my customers have expressed satisfaction, leading to successful license renewals.

Opting for a hosted solution would be a more advantageous choice for the customer. Managing all the equipment on-site carries the risk of potential failures and maintenance challenges.

I highly recommend that customers explore all available options to leverage added advantages. Conducting a brief and successful trial can be instrumental in determining the most suitable Barracuda solution for their unique requirements. Overall, I would rate it nine out of ten.

Barracuda Email Protection is used for email protection and forensics.

The best feature of Barracuda Email Protection is that it provides protection for Microsoft 365. Barracuda Email Protection is totally integrated with Microsoft and provides protection for email, OneDrive, and SharePoint.

The solution's reporting mechanism is a little poor and could be improved. There is no reporting mechanism with regard to the incidents and the root cause analysis. The solution should provide full details about any incident that happens.

I have been using Barracuda Email Protection for three years.

Barracuda Email Protection is a very stable solution.

I rate Barracuda Email Protection a nine out of ten for stability.

Around 100 users use the solution in our organization.

I rate Barracuda Email Protection an eight out of ten for scalability.

I have also worked with Microsoft Defender for email security. From a technical point of view, Barracuda Email Protection is much better than Microsoft Defender because it has more features related to forensic activities and phishing.

The solution’s initial setup is very easy.

I rate Barracuda Email Protection ten out of ten for the ease of its initial setup.

The solution’s deployment took a few hours. Two people from our company implemented the solution under the supervision of Barracuda.

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a seven out of ten.

Barracuda Email Protection is deployed on the cloud in our organization.

Overall, I rate Barracuda Email Protection an eight out of ten.

The primary use is to back up our Office 365. It also comes with email security and the Message Archiver. Our Office 365 backup is probably the most important piece and the Message Archiver is the second most important piece. It archives every email that comes in, it's not a backup type of an archive. You can use it for a backup, but it doesn't put it in folders, it's not for restoring someone's mailbox. It's just for searching for emails in case there's some type of litigation that requires us to retrieve someone's email messages.

We now have a secondary backup of Office 365 that's much easier to retrieve compared to Microsoft. If someone deletes something in Office 365, we can get it back within Office 365, but it's difficult. Barracuda is much easier. There is a lot less management needed using Barracuda. The management becomes much easier for Office 365 and it's no longer on-prem, so there are fewer hours managing on-prem devices, servers, and things of that nature. We don't have network appliances anymore for the backup of our information.

The Archiver has been the most useful for me. And that's mostly because I'm the one that's involved in retrieving messages when they're looking into something suspicious. It has been very useful. I have restored backups of Office 365, where people have deleted things from their accounts, so that's been very useful too. And it's a cloud-to-cloud backup from our Office 365 cloud to Barracuda's cloud.

Sometimes it is somewhat laggy, especially on the Archiver side. It should have improved performance on their Message Archiver.

We've been using Barracuda Essentials for four years. 

We've been running Barracuda Essentials for about four years now, and we've never had an issue with them up until just a few weeks ago. We had a problem with the Archiver. They had some technical issue, and we weren't able to get into our Message Archiver and it wasn't journaling the email. We were getting alerts from Office 365. That only lasted for part of a day. That was the only time that we ever saw any downtime. I'm not saying that there's never been any downtime for us, but not anything that was impeding us from getting to our data except for that time. I would rate them as excellent because, over the four years that we've been with them, that's the only time that we had an issue.

Being that it's in the cloud, it's very scalable. With Office 365, my understanding is that our amount of backup is unlimited. On the Message Archiver, we have four terabytes and if we want it to scale up, it's just a matter of asking them for more space. Obviously, we'd have to pay for it, but at least the scalability is just a matter of purchasing more space. It's very scalable.

There are five users. One of my coworkers deals with restoring backups. If someone has accidentally lost some documentation or some type of files in their Office 365, he will restore it for them. A couple of us have done that from time to time. There are a couple of us that deal with retrieving messages from the Message Archiver emails, either for some type of litigation that might be going on, or if someone has deleted an email, we can have it re-sent to them. Some of us deal with restoring backups and others of us deal with providing emails for litigation or restoring emails.

The backups and Message Archiver are ongoing every day. I would say we utilize it probably once or twice a week and I doubt that would change in the future. So as far as us accessing the information, like restoring a backup or looking up emails, it only happens about once or twice a week at the most.

We haven't had to contact them often. I would give them an eight out of ten. They have good support. I do remember calling them in the past more when we had their appliance, but we have contacted them a couple of times and they seemed to have good support.

We used Unitrends for on-prem backup. We had a lot of hard drive failures with that unit. And so we switched to Barracuda Backup. From the Barracuda Backup, we switched to Barracuda Essentials. The reason we switched from Unitrends is there were just too many hard drive failures.

The initial setup was somewhat complex, especially on the Office 365 cloud to cloud backup. But they did have extremely good instruction, so even though it was somewhat complex, it was well-documented. So in the end there were several steps, but it was easy to navigate through those steps because of the documentation that Barracuda provided.

The deployment was done over days because we had on the email security side, there was documentation for that, and then documentation on the Office 365 backup. It took approximately five days for us to implement it. We probably could have implemented it a little bit quicker if our time was spent solely on Barracuda, but we have other things that we deal with too. I know we finished it in about a week's time. I would say that it took five business days to complete.

We didn't have a meeting about it and decide how to go about implementing it. We just began it and finished it within a week's time. We really didn't have a strategy on how to implement it. We implemented it in-house without involving a third party or involving Barracuda. They probably have their support for implementing things. Normally companies have a division that you pay for the support outside of your typical support for implementation but we didn't do that.

When we started with it, I think they were eager to get people in, but we only had $20,000 in our budget for backup, so that's all we had to work with and I told the sales rep that. They kept it in line. They came in, I think just pennies under $20,000, which was pretty good.

It was pretty good because other solutions were much higher and that included two terabytes of space for message archiving. And if I remember correctly Office 365 Cloud Backup was unlimited.

It seemed to be a package deal. It was a package deal because we had a price that we needed to stay under and they worked on getting to that price. 

We pay annually. They never charged us for anything else. And they were quite a bit under that $20,000 mark. It was $19,074. And they've been pretty good about not skyrocketing the price or anything like that. It has gone up. It's gone up to $24,000 in 2020.

We looked at Veeam at the time. And we stayed away from Veeam because at the time they just did virtual servers. They were starting to do physical servers, but without paid support, you had to email people at the time. It was free support, but it was through email or something like that. So we stayed away from them until they fully supported physical machines. We use Veeam also for our on-prem VMs. So we no longer use Barracuda for virtual machines. We use Veeam for virtual machines.

Our virtual environment and our Office 365 environment are two very different products. And we like what Veeam provides us for the virtual environment, so I don't see us moving away from Veeam. We like Barracuda Essentials for Office 365, but we like Veeam for the virtual environment. So I think we'll end up having two solutions for that.

My advice would be to follow closely with Barracuda's implementation documentation. It's very thorough. They don't need to utilize a third party for implementation because it is straightforward using their documentation.

We were only backing up data prior to Barracuda Essentials for a month and a user lost their data but didn't realize it until after a month had passed. So the lesson that I learned is that it's better to keep backups for at least a year, just to make sure that we're able to retrieve things when people are not aware that they even lost their data.

I would rate them a nine out of ten because their product is a set-it-and-forget-it type of product. We really don't have to spend time managing the product or calling for support.

We have a premium selection within our environment and use Barracuda. It stops threats and malicious messages but also detects stuff you don't want on your computer and in your environment, so we're really happy. You don't have to do anything. You get emails to notify you.

The built-in AI tool can analyze the behavior of people who write emails to you to provide impersonation protection. Barracuda also has a single dashboard and viewing pane, so it's easy to select all the features that Barracuda Email Protection has.

Barracuda Email Protection currently only works with Microsoft 365. It would be cool to see a more inclusive vendor approach where they should include Google Suite and other vendors like Amazon, for example. You also need complete admin access within your Microsoft 365 account to deploy Barracuda completely, so when you deploy the solution for a customer, it could be hard to transfer those rights from being an end user to a reseller. That's something they could improve.

I've worked with the solution for one and a half years.

I rate Barracuda's stability a nine out of ten.

I rate Barracuda's scalability higher than eight out of ten. In my company, we were pretty weird in our segments. We have clients with 50 users, but also clients with, like, 10,000 users. And we have all kinds of clients, such as the government and the health industry.

The initial setup is easy, though it could be difficult for a non-IT person to implement the solution. Barracuda has a lot of support and training to get you started. You can take your time to get all the settings correctly. And when the solution works, it works great.

If you don't receive support, the initial setup can be rated a six and a half out of ten.

It takes one day to deploy the solution. When deploying the solution, you must have your Microsoft 365 account with admin rights. Then, you need to deploy all the inbound and outbound settings. You have to create a predefined set of rules, so you just click what you want and put in your email protocols. There are three email protocols, and you must fill in those IDs. You then have to verify your account settings, and they also need to be verified to be transferred through Barracuda Mail, and then it will be transferred back to your email. That way, Barracuda, the vendor, can see all the possible emails that you are getting. You can install these things to your wishes. You have to commit to a relink where everything is linked to Barracuda and your email server. You have to enable or disable the predefined rules and then finish. You can make the deployment as weird and as wild as you can. Those are the main steps, I believe.

I rate the pricing a five out of ten since it is in the middle. We only pay for the licensing costs.

We have 50% off on everything in our environment. We just calculate the pricing from Barracuda plus our margin for our clients.

I'm really happy with the product. I think it's amazing and rate it an eight and a half out of ten.

My advice when getting the solution is to get yourself certified to join the Barracuda campus. It allows you to train, and it's pretty important to know your product. But if you do not have the time to, I advise you to contact Barracuda's support because they're very qualified and will help you with any of your questions, even remotely, when installing it. If you do it independently without knowledge, using the solution could get messy.

The ease of use is the most important aspect of the solution. 

It's quite stable. 

We can scale the solution very easily.

The solution is straightforward to set up. 

They could simplify the licensing and the pricing.

I've used the solution for three years. 

It's stable and reliable The performance is great. There are no bugs or glitches. It doesn't crash or freeze. 

This is a scalable solution. If a company needs to expand it, it can. 

We have about 50 people using the solution in general. 

Technical support has been very good. They are helpful and responsive. We are happy with their level of service. 

Positive

I found the solution to be quite straightforward and simple. It's not overly complex or difficult. 

I'd rate it a 4.5 out of five in terms of ease of setup. 

We have noted an ROI.

The licensing and pricing need to be improved. It needs to be streamlined and a bit cheaper. That said, I don't directly deal with the licensing. I can't speak to how much we paid for it.

I'd rate the solution 3.5 out of five in terms of affordability.

We did look into Mimecast, which was quite expensive and more difficult. They charge a lot for moving the data out as well if you decide to change. 

We have a partnership with Barracuda. 

This is one of the easiest, safest, and most secure solutions for security and email archival. It's much easier to deploy and protect using this solution rather than other options.

I'd rate the solution nine out of ten as it is cost-effective and easy to use. 

It's a comprehensive solution if you need archival, backup, and security capabilities. And it works on the cloud. It's very automatic, and they don't charge you anything for taking data in or out. That's the biggest plus for any customer.