What is our primary use case?
Protectimus is used mainly to protect Windows and RDP accounts with multi-factor authentication. We also use their authentication tokens and authentication app for our user authentication.
A specific example of how we use Protectimus in our daily workflow is that we protect access to Windows accounts for our employees. We also protect access to Windows servers via RDP using Protectimus multi-factor authentication. We give our users and administrators a choice of tokens. This solution is very useful for administrators because they don't need to install the software on every computer. There is a group installation which is very easy, and we appreciate the automatic registration feature. Our users register their tokens themselves, and they can choose which type of token to use, whether it is an app by Protectimus or another authentication method, such as a hardware token.
What is most valuable?
Protectimus offers several best features that include user automatic registration, user self-service, and a variety of authentication methods.
We find ourselves relying on the automatic registration feature for users most often because our administrators don't have to do extra work. We just install this software on Windows computers, and every time a user logs in for the first time, they have to get registered in the authentication system themselves. They enroll their token themselves, and our administrators don't have to do anything about it. Then, our users will use this multi-factor authentication method they have chosen every time they log in, and it secures our system. Protectimus is needed because of this automatic registration feature, which is useful for both administrators and users.
Protectimus positively impacts our organization by securing access to all our corporate environment.
What needs improvement?
Protectimus's guides and documentation are sometimes not very clear, and we have to contact the support team to help us. The documentation could be improved. Additionally, when we need new features, we sometimes have to wait for months to implement these features. The feature implementation process could be faster.
For how long have I used the solution?
We have been using Protectimus for about four years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Protectimus's scalability is good. It is scalable, with a cluster where you can add as many users, clusters, and servers as you need.
How are customer service and support?
Protectimus customer support is great. It is very quick, friendly, and they solve all our issues as soon as possible. We can sometimes have online conversations, and they can do something for us remotely. We appreciate this.
If you don't find any answers to your questions regarding Protectimus, you can just contact support and they will answer. Support provides a good solution, and you will find the solution to any issue with them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
What was our ROI?
We don't have any metrics, but we understand that because of the features mentioned, our administrators don't have to do extra work. This results in saving some work hours.
What's my experience with pricing, setup cost, and licensing?
All the prices are clear. There is no setup cost. The prices are appealing, and they are not very high.
Which other solutions did I evaluate?
We looked at Duo Security and Okta, but we chose Protectimus.
What other advice do I have?
Protectimus is a good solution for Windows and RDP, and we always receive good support without facing any failures. We can recommend it with ease. Our review rating for this product is 10 out of 10.
Which deployment model are you using for this solution?
On-premises
