2019-07-22T18:29:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Thycotic Secret Server?

Please share with the community what you think needs improvement with Thycotic Secret Server.

What are its weaknesses? What would you like to see changed in a future version?

24
PeerSpot user
24 Answers
Fernando Gonzalez Perez - PeerSpot reviewer
Identity and Access Management Specialist at Keywords Studios PLC
Real User
Top 20
2022-11-10T14:27:51Z
Nov 10, 2022

The customer service and support team could be improved, and the solution could be more user-friendly.

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Gantavya Sharma - PeerSpot reviewer
Server Projects and Operations Administrator at GlobalSign
Real User
Top 20
2022-10-26T21:45:56Z
Oct 26, 2022

The product can be improved by reducing the number of updates provided and limiting notifications to mainly major updates.

NajibulIslam - PeerSpot reviewer
Technical Account Manager (Information Security) at Trustaira
Real User
Top 10
2022-10-03T12:52:09Z
Oct 3, 2022

Occasionally, the proxy does not work so well. For example, when the custom client application is integrated with a Teams solution. The server integration needs improvement. We find the documentation hard to understand. Support can sometimes be slow.

RB
Senior Quality Analyst at a computer software company with 5,001-10,000 employees
Real User
Top 20
2022-09-02T11:50:31Z
Sep 2, 2022

Delinea Secret Server can improve by extending the monitoring policies and making the performance better.

SI
Head of Platform Engineering at a computer software company with 51-200 employees
Real User
2022-07-29T15:17:00Z
Jul 29, 2022

They could improve the container platform and SPO. The cloud database technologies should be improved. The web browser isolation recording could be improved. When you do anything from the web portal, it cannot record properly. You can only record via remote desktop or secure share. But when the admin performs by web access we cannot record the session.

Jared Ochieng - PeerSpot reviewer
Information Technology Security Specialist at Infoark
Real User
Top 5
2022-07-19T07:55:27Z
Jul 19, 2022

The setup for this solution is complex. I'm not going to lie, you need a specialized system security engineer to deploy it.

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MustafizurRahman - PeerSpot reviewer
Senior Executive, Cyber Security at BracNet Limited
Reseller
Top 20
2022-06-16T13:49:43Z
Jun 16, 2022

Support could be better. I have heard about a lot of problems in the Bangladesh market. People are saying that there are support issues. So, Delinea should focus on support and services.

PV
Security consultant at EY
Consultant
2022-06-15T10:26:47Z
Jun 15, 2022

The UI needs improvement because the interface is a little clumsy.

Meo Ist - PeerSpot reviewer
Senior Product Manager and Technology Consultant at Barikat
Real User
Top 5Leaderboard
2022-05-25T15:49:00Z
May 25, 2022

I formerly used only one service: the remote server. For example, I connected to the Active Directory user and the computer's console. But now, I need to do a remote connection to the domain controller. Maybe it only connects to that tool, the Active Directory users, and the computer management console, but not to the domain controller. Another thing Delinea could add is multi-factor authentication.

MN
Manager at Ernst & Young
Real User
Top 5
2021-12-07T13:03:00Z
Dec 7, 2021

Some of the features need improvement. Improvements are needed in session management, behavioral analytics, and the reporting segment.

PR
Technology Infrastructure Senior Analyst at a educational organization with 501-1,000 employees
Real User
Top 20
2021-10-16T13:25:22Z
Oct 16, 2021

Although the password policy was interesting, the default setting was inadequate. As a result, we had to change it to be 20 characters with symbols. It was an odd process, but it was relatively simple to adjust.

Darius Radford - PeerSpot reviewer
Principal Solutions Architect at a computer software company with 51-200 employees
Real User
Top 5
2021-10-12T19:59:29Z
Oct 12, 2021

When working with larger enterprises Thycotic Secret Server becomes a little cumbersome to work with because they do not allow as much flexibility as some of the other competitors, such as CyberArk. Thycotic Secret Server could improve by being more flexible when it comes to customization, and increase the number of API integrations. In an upcoming release, there should be more AI and machine learning features. Some of the competitors are leaning in this direction.

JZ
Director at a tech services company with 1-10 employees
Real User
Top 20
2021-07-26T07:54:07Z
Jul 26, 2021

The discovery of accounts could be improved. It is also very expensive, and its price should be lower. I'd prefer a better commercial model that includes partners and options for consulting around it. Where I've worked with my customers, we've only been able to use their professional services, and that has been a risk and constraint.

Zebulon Griggs - PeerSpot reviewer
Chief Executive Officer at Zigabyte
Real User
Top 20
2021-07-21T20:53:28Z
Jul 21, 2021

One thing that I wish they would do is to have a Kubernetes or container-based deployment supported, but they're not quite there yet. Containerization or support for containerization would be fantastic.

RR
Senior Security Engineer at a insurance company with 10,001+ employees
Real User
Top 5Leaderboard
2021-05-21T07:50:10Z
May 21, 2021

I would like to see scheduled reports in a future release.

JK
DevOps Lead at a computer software company with 1,001-5,000 employees
Real User
2020-10-07T07:04:37Z
Oct 7, 2020

The main part of the product that could be improved is the API (Application Programming Interface). The Thycotic API is not very good.

ML
VP - Enterprise Solutions at a comms service provider with 11-50 employees
Real User
2020-10-06T06:57:51Z
Oct 6, 2020

We always ask for partner enablement, which is more like a soft requirement rather than a product requirement. It would be great if they can provide us deeper knowledge of their products for integration.

YP
Threat Protection Architect at a consumer goods company with 10,001+ employees
Real User
2020-10-04T06:40:31Z
Oct 4, 2020

I think that the main interface should integrate better with non-standard applications and clients, to connect with other systems. This would help to create a safe connection with non-standard systems. I would like the capability to assign rights directly to the target system. This is a different topic because, at this point, it only handles credentials. However, the goal is to be able to create the account and assign the correct access rights on an application or a system.

Tor Nordhagen - PeerSpot reviewer
Executive Director at Semaphore
Real User
Top 5
2020-03-18T06:06:00Z
Mar 18, 2020

If you look at Thycotic, it is a great product that has pretty much all the same features as CyberArk — which will be replacing it. There is not much difference between the two. We will be switching away from using Thycotic, however, before the end of the year. The catalyst for the change was a formal comparison of the two products that we did using each to evaluate how we would use it in solving actual use case issues. In the presentation of the scoring over specific categories, CyberArk had slightly better professional service marks and the same price. Besides that, the two products were neck-and-neck and almost identical in the scoring. CyberArk just came out just a little bit better than Thycotic in the details, and not by much at all. Be that as it may, the formal comparison is the reason for the change.

PN
Senior Consultant at PricewaterhouseCoopers
Real User
2020-03-04T08:49:00Z
Mar 4, 2020

There are some things that I know are really important to include like A/B version features that are available in Windows. I would say that they should be included in the road map.

TS
Pre Sales/Technical Engineer at a tech services company with 11-50 employees
Real User
2020-02-18T07:41:17Z
Feb 18, 2020

The solution is very good at improving based on customer feedback. If, for example, a customer asks for updated functionality, the next version will likely fit the requirements or requests. They're very responsive in that sense. There could be tweaks here and there. For example, instead of going to one main function to do this and another main function to do that, the solution could remap the user interface so that a person only has to go through one function. The way that function branches off should make a bit more sense. I'd like to see more automation on parts of the solution that cover APIs and disk space. There should be more automation in terms of what's out-of-the-box. It would help some customers as not all of them are knowledgable and well-skilled. It would make it easier for the layman.

CS
Assistant Technical Manager at a tech services company with 11-50 employees
Reseller
2020-02-13T07:50:59Z
Feb 13, 2020

They need to open a data center in Malaysia so that we can better provide cloud-based services to our customers. I would like to see more training sessions made available online. Having more detailed reporting would improve this solution.

FabioPericoli - PeerSpot reviewer
Director / Engineer at Provincia
Real User
2020-01-15T08:04:00Z
Jan 15, 2020

I think the services could be improved by making it more 'friendly.' Documentation could be improved if they were to include more about connectors. Technically speaking, and in comparison to other software such as CyberArk, the documentation was not enough. CyberArk has extensive documentation and I believe Thycotic doesn't have enough. The same applies for additional features - improved documentation in the next release would be helpful.

it_user1150704 - PeerSpot reviewer
Analytické a bezpečnostní nástroje IBM at ITS
Real User
2019-07-22T18:29:00Z
Jul 22, 2019

I would like to see the shadowing of ongoing terminal sessions (Remote Desktop Mirroring). Recording of keyboards in the current Remote Desktop session would be a helpful feature.

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2 out of 19 answers
FabioPericoli - PeerSpot reviewer
Director / Engineer at Provincia
Jan 15, 2020
I'm a technicial person so I don't know about setup costs.
CS
Assistant Technical Manager at a tech services company with 11-50 employees
Feb 13, 2020
The price of this solution is good.
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JT
CTO at NATIONAL MOTOR FREIGHT TRAFFIC ASSOCIATION INC
Jun 3, 2022
I am implementing Thycotic Secret Server (now Delinea) for my new company. This will be the second time I have implemented it.
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