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2020-07-19T08:15:55Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
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What needs improvement with Splunk IT Service Intelligence (ITSI)?

Please share with the community what you think needs improvement with Splunk IT Service Intelligence (ITSI).

What are its weaknesses? What would you like to see changed in a future version?

4
PeerSpot user
4 Answers
MarcosPereira - PeerSpot reviewer
Splunk Consultant at Yssy
Real User
Top 5
2021-01-31T06:56:23Z
31 January 21

Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.

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ML
Director INTS IT Resiliency at a financial services firm with 10,001+ employees
Real User
Top 10
2020-10-07T07:04:00Z
07 October 20

Something that we did find with the product (they may have resolved since then), had to do with the ability to contextualize the data sources. For example, we might bring in data for 50 applications from one source, but for each one of those applications, we would have to set up a different data source connection. Because of this, I had to set up one connection each for application A and then B and then C, rather than being able to set up one connection and then segregate the data coming in for those dashboards. That was probably the biggest challenge that we faced. We also faced challenges relating to UI development — being able to get the UI the way we wanted it to look performance-wise. Some of the customization levels of the UI just weren't there.

reviewer1393194 - PeerSpot reviewer
IT Operations Manager at 3M Company
Real User
2020-07-22T21:21:00Z
22 July 20

ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance while maintaining appropriate segregation of duties. To date, all of our ITSI development is being done by our Splunk Admins, while our KPIs and much of the modeling work are managed by our Splunk developers. Future development of templates and ready to use add-ons could facilitate faster time to value, as many IT infra and even Packaged Application data models are consistent across organizations and could be plugged in easily.

LG
User at a tech services company with 201-500 employees
Reseller
2020-07-19T08:15:55Z
19 July 20

The problem becomes the price, as Splunk is an expensive product. In some regards, it's not a large issue because when you compare apples to apples and not look only into the price tag, but, look at the infrastructure, the platform, office time, and the people that you need to operate the other products, you will see that it's not necessarily an expensive product. It may even be cheaper than the others when looking at the bigger picture.

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Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jul 18, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 7 answers
LG
User at a tech services company with 201-500 employees
19 July 20
The primary use case of this product is for infrastructure monitoring, and involving machine learning with IT-related scenarios.
reviewer1393194 - PeerSpot reviewer
IT Operations Manager at 3M Company
22 July 20
We use ITSI mainly for IT Infrastructure Operations Monitoring. The service model health scores allow us to identify when KPIs are starting to impact our services and to proactively manage our environments. To date, we have leveraged this data within Splunk to enable alerting so that we can solve incidents in real-time, but we are growing into our usage of the ITSI model for predictive modeling of our environment. Our infrastructure includes commodity hardware, mid-range, mainframe, on-premise data center, and cloud offerings. (Please note that these views are my personal opinions and not those of my employer)
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
May 26, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
LG
User at a tech services company with 201-500 employees
19 July 20
I would prefer that the price be reduced, as it would be easier to implement it and to sell it.
ShashankGahoi - PeerSpot reviewer
Cyber Security Consultant at CompuCom
25 April 22
Splunk pricing is high.
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