Price is obviously a challenging part, and I think it is the biggest problem we have suffered from over the last two or three years due to a 7 to 8% hike per year, twice a year, which is why we have some renewals on Sophos Email, Sophos XDR, EDR, and the firewall, but due to price hike, they are unable to renew it. The price is going to be very high. It would be better if Sophos can provide a more flexible pricing model for different types of businesses. Price could be lower. The main competitor for Sophos in the market is Palo Alto, which has reduced their price by more than 35 to 40%, making it a very challenging part to sell this product. Palo Alto provides the same functionality for email security, which adds to the challenge because the price is going very high.
Technical Head at a tech services company with 51-200 employees
Real User
Top 5
Jul 28, 2025
While Sophos Email is generally sufficient, one challenge we face is the 24-hour email storage limitation. This presents an issue when internal systems are down for more than 24 hours. The solution could be more flexible for clients.
Sophos Email does not work with split delivery. If I have a domain with 100 mailboxes and want to protect only 50, it is not recommended by Sophos or not possible to configure.
Email installation could be more user-friendly so that it can be done without involving the partner. If made more user-friendly, even a user could do it on their own.
Technical Director at SPATIAL DATA ENGINEERING Ltd
Real User
Top 10
Sep 11, 2024
However, the setup was tricky, particularly with the DNS routing between Microsoft Exchange Online and Sophos cloud services. It took me about four attempts to get it working correctly. Despite that, Sophos Email does everything we need, so we don't require any additional capabilities now.
The solution's sandboxing and spam control features could be improved. I have faced a few issues with false positives because sometimes we get emails that are not legitimate.
IT Security Engineer at a security firm with 51-200 employees
Reseller
Top 10
Feb 6, 2024
Sophos Email could better detect fake emails, especially when the domain names are similar. It needs to improve spotting spoofed domains, like when one letter differs in a domain name. It also needs to incorporate AI detection. Barracuda detects suspicious emails better. However, malware scanning is better in Sophos Email. The solution could offer the option to integrate third-party RBL. This would allow users like Omer to use their own RBLS.
Team Lead, Infrastructure, Security & Service Management at C&I Leasing Plc,
Real User
Top 20
Jan 18, 2024
Sophos Email has few improvements to implement, including the handling of incoming emails in the systems. It needs to add additional feature that helps in enhancing the scanning processes of these emails. While adding these features, it should work towards improving the current features also.
The main drawback is regarding the technical support. Unfortunately, we may not receive immediate assistance, and the resolution process might extend beyond a week. Internal filtering is an additional feature that should be incorporated. I would appreciate having the option for spam blocking.
We didn't have any issues with the solution. It was a good appliance. The solution should be able to support the cloud environment. Sometimes, if there is any ransom email or mails are queued, it will take little time to deliver.
Owner at a tech services company with 51-200 employees
Real User
Oct 8, 2020
They should allow copier release without having to create email accounts. I've run into situations, especially when I'm using Office 365; if we're actually using copiers to send emails (of course you'd barely actually have to set up an email account, you just set it off to relay). If your exchange environment is only set to accept email from Sophos Email servers, those messages will never get delivered. Sophos flags them as spam and kills them even before they get there.
Data Center Engineer at a retailer with 5,001-10,000 employees
Real User
Top 5
Sep 21, 2020
The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything. It would be great if it was a bit better at protecting from the endpoints. The solution's technical support is slow and unresponsive. You need to book time in order to get support.
Sophos Email is a comprehensive email security solution designed to protect organizations from advanced threats and data loss. It offers robust protection against malware, phishing attacks, and spam, ensuring that only legitimate emails reach users' inboxes.
With advanced threat intelligence and machine learning algorithms, it can detect and block sophisticated attacks in real-time. Additionally, it provides encryption and data loss prevention capabilities to safeguard sensitive...
Price is obviously a challenging part, and I think it is the biggest problem we have suffered from over the last two or three years due to a 7 to 8% hike per year, twice a year, which is why we have some renewals on Sophos Email, Sophos XDR, EDR, and the firewall, but due to price hike, they are unable to renew it. The price is going to be very high. It would be better if Sophos can provide a more flexible pricing model for different types of businesses. Price could be lower. The main competitor for Sophos in the market is Palo Alto, which has reduced their price by more than 35 to 40%, making it a very challenging part to sell this product. Palo Alto provides the same functionality for email security, which adds to the challenge because the price is going very high.
While Sophos Email is generally sufficient, one challenge we face is the 24-hour email storage limitation. This presents an issue when internal systems are down for more than 24 hours. The solution could be more flexible for clients.
Sophos Email does not work with split delivery. If I have a domain with 100 mailboxes and want to protect only 50, it is not recommended by Sophos or not possible to configure.
Email installation could be more user-friendly so that it can be done without involving the partner. If made more user-friendly, even a user could do it on their own.
However, the setup was tricky, particularly with the DNS routing between Microsoft Exchange Online and Sophos cloud services. It took me about four attempts to get it working correctly. Despite that, Sophos Email does everything we need, so we don't require any additional capabilities now.
The tool has some performance issues and bugs, making it an area where improvements are required.
The solution's sandboxing and spam control features could be improved. I have faced a few issues with false positives because sometimes we get emails that are not legitimate.
The tool's pricing is expensive. In its future release, the tool should make reporting easier to view.
Sophos Email could improve DLP features.
Sophos Email could better detect fake emails, especially when the domain names are similar. It needs to improve spotting spoofed domains, like when one letter differs in a domain name. It also needs to incorporate AI detection. Barracuda detects suspicious emails better. However, malware scanning is better in Sophos Email. The solution could offer the option to integrate third-party RBL. This would allow users like Omer to use their own RBLS.
The product could include all the essential features and capabilities, similar to the on-premise, server-based version.
Sophos Email has few improvements to implement, including the handling of incoming emails in the systems. It needs to add additional feature that helps in enhancing the scanning processes of these emails. While adding these features, it should work towards improving the current features also.
The main drawback is regarding the technical support. Unfortunately, we may not receive immediate assistance, and the resolution process might extend beyond a week. Internal filtering is an additional feature that should be incorporated. I would appreciate having the option for spam blocking.
The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.
The tool's integration becomes an issue when the internet connection is weak.
It was sometimes hard to find the settings in the solution's interface. Sophos should make the interface easier to use.
Servicing and support are areas with shortcomings where the solution needs to improve.
We didn't have any issues with the solution. It was a good appliance. The solution should be able to support the cloud environment. Sometimes, if there is any ransom email or mails are queued, it will take little time to deliver.
The security of the solution could improve.
Sophos Email can improve security. We would like more security for our customers.
They're making improvements all the time but I'd like to see visibility into the spam emails so you can easily see them directly on the dashboard.
They should allow copier release without having to create email accounts. I've run into situations, especially when I'm using Office 365; if we're actually using copiers to send emails (of course you'd barely actually have to set up an email account, you just set it off to relay). If your exchange environment is only set to accept email from Sophos Email servers, those messages will never get delivered. Sophos flags them as spam and kills them even before they get there.
The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything. It would be great if it was a bit better at protecting from the endpoints. The solution's technical support is slow and unresponsive. You need to book time in order to get support.