2020-09-21T06:33:00Z

What needs improvement with Sophos Email?

Julia Miller - PeerSpot reviewer
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  • 6
PeerSpot user
14

14 Answers

OR
Reseller
Top 10
2024-02-06T14:19:47Z
Feb 6, 2024

Sophos Email could better detect fake emails, especially when the domain names are similar. It needs to improve spotting spoofed domains, like when one letter differs in a domain name. It also needs to incorporate AI detection. Barracuda detects suspicious emails better. However, malware scanning is better in Sophos Email. The solution could offer the option to integrate third-party RBL. This would allow users like Omer to use their own RBLS.

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Juan Adolfo Bernardo - PeerSpot reviewer
Real User
2024-01-19T10:12:56Z
Jan 19, 2024

The product could include all the essential features and capabilities, similar to the on-premise, server-based version.

Adeyemi Adedokun - PeerSpot reviewer
Real User
2024-01-18T11:48:00Z
Jan 18, 2024

Sophos Email has few improvements to implement, including the handling of incoming emails in the systems. It needs to add additional feature that helps in enhancing the scanning processes of these emails. While adding these features, it should work towards improving the current features also.

SK
Real User
Top 20
2023-12-05T07:49:00Z
Dec 5, 2023

The main drawback is regarding the technical support. Unfortunately, we may not receive immediate assistance, and the resolution process might extend beyond a week. Internal filtering is an additional feature that should be incorporated. I would appreciate having the option for spam blocking.

MF
Real User
Top 5Leaderboard
2023-11-22T11:40:45Z
Nov 22, 2023

The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.

Wisnu Nursahid - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-11-21T07:44:43Z
Nov 21, 2023

The tool's integration becomes an issue when the internet connection is weak.

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Mohammad Mojtaba Sohrabi - PeerSpot reviewer
Real User
Top 5
2023-10-03T06:46:50Z
Oct 3, 2023

It was sometimes hard to find the settings in the solution's interface. Sophos should make the interface easier to use.

VY
Real User
Top 10
2023-06-08T08:18:24Z
Jun 8, 2023

Servicing and support are areas with shortcomings where the solution needs to improve.

SK
Real User
Top 5
2022-10-14T07:26:20Z
Oct 14, 2022

We didn't have any issues with the solution. It was a good appliance. The solution should be able to support the cloud environment. Sometimes, if there is any ransom email or mails are queued, it will take little time to deliver.

Faisal Mian - PeerSpot reviewer
Real User
Top 10
2021-11-16T16:39:07Z
Nov 16, 2021

The security of the solution could improve.

AK
Reseller
2021-08-05T13:45:45Z
Aug 5, 2021

Sophos Email can improve security. We would like more security for our customers.

EW
Reseller
2020-11-12T09:21:00Z
Nov 12, 2020

They're making improvements all the time but I'd like to see visibility into the spam emails so you can easily see them directly on the dashboard.

JP
Real User
2020-10-08T07:25:00Z
Oct 8, 2020

They should allow copier release without having to create email accounts. I've run into situations, especially when I'm using Office 365; if we're actually using copiers to send emails (of course you'd barely actually have to set up an email account, you just set it off to relay). If your exchange environment is only set to accept email from Sophos Email servers, those messages will never get delivered. Sophos flags them as spam and kills them even before they get there.

KhalidOmer - PeerSpot reviewer
Real User
Top 20
2020-09-21T06:33:00Z
Sep 21, 2020

The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything. It would be great if it was a bit better at protecting from the endpoints. The solution's technical support is slow and unresponsive. You need to book time in order to get support.

Sophos Email is a comprehensive email security solution designed to protect organizations from advanced threats and data loss. It offers robust protection against malware, phishing attacks, and spam, ensuring that only legitimate emails reach users' inboxes.  With advanced threat intelligence and machine learning algorithms, it can detect and block sophisticated attacks in real-time. Additionally, it provides encryption and data loss prevention capabilities to safeguard sensitive...
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