SAP SuccessFactors Consultant at a tech services company with 10,001+ employees
Real User
Oct 17, 2022
The solution lags in defined security parameters with only three predefined roles available. Permissions and restrictions should be more granular on the administration side. Storage would be more flexible if it connected with on-premises or off-premises SFTPs.
Their reporting side of things could be better. The reporting dashboard or user interface reporting dashboard is not as intuitive as it potentially could be, but the problem with that is that every organization is going to want something slightly different. So, it's hard, but it is an area where it could improve. To do that, they would need to make some humongous improvements around being able to build your own dashboard within the system, which is pretty huge. One feature that a few of my clients have been requesting is CPD. We should be able to capture CPD points for users within the system to be able to report on those.
Senior Manager II, Learning operations and multi media at a retailer with 10,001+ employees
Real User
Sep 30, 2022
First of all, their issue resolution is really bad. They don't resolve issues, and if they do resolve them, it takes them months to do it. Your tickets are often closed before the issue is truly fixed. The auto-assign feature that auto assigns courses to learners and puts them into a different learning path has had a bug for the last year and a half. My team has spent numerous hours trying to troubleshoot and fix that, but it's still broken. Until they fix that, it's going to be a higher admin burden for people to manage.
Senior Manager & Architect - Enterprise Solutions & CoE (Innovation & Digital Transformation) at Nsight inc
Real User
Top 5
May 5, 2022
The UI for reporting need enhancements as currently there is not much flexibility for slice and dice of data. Also lot of graphical visibility can be added.
There are two areas I'd like to see improvement in. First, you cannot make a course optional, so if I assign a course to someone, the system assumes that they have to complete it. The second is allowing equivalencies for courses - for example, if I have versions of a compliance course in different languages, I would like to be able to make those courses equivalent to one another so that if someone takes the course, it marks them compliant if they have taken any of the versions. Unfortunately, the way Litmos handles it right now, if I say those courses are equal to each other, it assigns all of them.
SAP SuccessFactors Consultant at NTT DATA Business Solutions Qatar
Real User
Mar 29, 2022
The rules are not very flexible in terms of administration. They have a predefined system with three standard rules that cannot be customized, modified, added, or removed. As a result, we must deal with it. It would have been ideal if the administrative rules had been more flexible. Aside from the three standard rules, it should also allow for the creation of custom rules. Having an initial promotion or any type of promotion, integrated with the SuccessFactors LMS itself. It would be helpful to have an SAP Litmos demo version integrated for those customers who use SuccessFactors LMS for a month or two and based on their experience, they may purchase. Both have demo versions available, but SAP Litmos and SuccessFactors are very independent. Having integration between the two would be beneficial. A demo version with some integrations would be useful while keeping Litmos and LMS independent.
Litmos provides an accessible platform for online training with tools for content creation, scheduling, and seamless HR integration, enhancing learning experiences across sectors.Litmos delivers effective onboarding, compliance, and education through versatile tools enabling smooth deployment and engaging user experiences. The customizable dashboard allows for alignment with brand identity, while the extensive library and gamification features enhance course delivery. API integration...
The solution lags in defined security parameters with only three predefined roles available. Permissions and restrictions should be more granular on the administration side. Storage would be more flexible if it connected with on-premises or off-premises SFTPs.
Their reporting side of things could be better. The reporting dashboard or user interface reporting dashboard is not as intuitive as it potentially could be, but the problem with that is that every organization is going to want something slightly different. So, it's hard, but it is an area where it could improve. To do that, they would need to make some humongous improvements around being able to build your own dashboard within the system, which is pretty huge. One feature that a few of my clients have been requesting is CPD. We should be able to capture CPD points for users within the system to be able to report on those.
First of all, their issue resolution is really bad. They don't resolve issues, and if they do resolve them, it takes them months to do it. Your tickets are often closed before the issue is truly fixed. The auto-assign feature that auto assigns courses to learners and puts them into a different learning path has had a bug for the last year and a half. My team has spent numerous hours trying to troubleshoot and fix that, but it's still broken. Until they fix that, it's going to be a higher admin burden for people to manage.
The UI for reporting need enhancements as currently there is not much flexibility for slice and dice of data. Also lot of graphical visibility can be added.
There are two areas I'd like to see improvement in. First, you cannot make a course optional, so if I assign a course to someone, the system assumes that they have to complete it. The second is allowing equivalencies for courses - for example, if I have versions of a compliance course in different languages, I would like to be able to make those courses equivalent to one another so that if someone takes the course, it marks them compliant if they have taken any of the versions. Unfortunately, the way Litmos handles it right now, if I say those courses are equal to each other, it assigns all of them.
The rules are not very flexible in terms of administration. They have a predefined system with three standard rules that cannot be customized, modified, added, or removed. As a result, we must deal with it. It would have been ideal if the administrative rules had been more flexible. Aside from the three standard rules, it should also allow for the creation of custom rules. Having an initial promotion or any type of promotion, integrated with the SuccessFactors LMS itself. It would be helpful to have an SAP Litmos demo version integrated for those customers who use SuccessFactors LMS for a month or two and based on their experience, they may purchase. Both have demo versions available, but SAP Litmos and SuccessFactors are very independent. Having integration between the two would be beneficial. A demo version with some integrations would be useful while keeping Litmos and LMS independent.