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2021-09-14T17:36:00Z

What needs improvement with Sana Commerce?


Please share with the community what you think needs improvement with Sana Commerce.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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22 Answers

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Top 20Real User

Our business is unique in the sense that we don't authorize or charge the credit card upfront. We only authorize the card when the order has been packed and is ready to ship. And we charge the credit card when an order is actually shipped out and we've invoiced it. Also, not all our customers are credit card customers; some are on terms. We had to do some customization so that the system would understand that if a customer is on terms, we don't need to worry about the credit card. And if someone is a credit card customer, we don't authorize the charge until later, after we've invoiced. It would help if there were a way to configure the solution to change whether or not the system processes credit card information immediately, based on the customer's terms. It would also help if we could configure at what stage the credit card is authorized and charged.

2021-11-04T01:42:00Z
author avatar
Top 20Real User

Their support should have more in-depth knowledge about different ERP solutions that they connect to. There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area. There could also be more features coming out on the platform, but I know they are already working on that. I know they're changing the way they manage that.

2021-09-14T17:36:00Z
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