Technical Officer at a tech services company with 11-50 employees
Real User
Aug 10, 2021
Asset management aspects of the solution need work. It's able to discover assets well and good, however, compared to other asset management solutions, it's a bit behind in fact-checking. It's not very interactive. It's not very accepted by a lot of users. They should make it more user-friendly. We have noticed that sometimes we have a delay in action on technical support issues due to time differences. There could be more automation options.
IT Service Management (ITSM) ensures that IT services align with business needs, maximizing efficiency and minimizing risks through structured processes and quality management practices.ITSM solutions offer a range of functionalities to support IT operations. They provide a structured approach to service delivery and management, ensuring IT functions are aligned with business objectives. With insights from industry users, these tools are essential for maintaining service quality and boosting...
Asset management aspects of the solution need work. It's able to discover assets well and good, however, compared to other asset management solutions, it's a bit behind in fact-checking. It's not very interactive. It's not very accepted by a lot of users. They should make it more user-friendly. We have noticed that sometimes we have a delay in action on technical support issues due to time differences. There could be more automation options.