Technical Officer at a tech services company with 11-50 employees
Real User
2021-08-10T19:21:02Z
Aug 10, 2021
Asset management aspects of the solution need work. It's able to discover assets well and good, however, compared to other asset management solutions, it's a bit behind in fact-checking. It's not very interactive. It's not very accepted by a lot of users. They should make it more user-friendly. We have noticed that sometimes we have a delay in action on technical support issues due to time differences. There could be more automation options.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
Asset management aspects of the solution need work. It's able to discover assets well and good, however, compared to other asset management solutions, it's a bit behind in fact-checking. It's not very interactive. It's not very accepted by a lot of users. They should make it more user-friendly. We have noticed that sometimes we have a delay in action on technical support issues due to time differences. There could be more automation options.