Technical Officer at a tech services company with 11-50 employees
Real User
2021-08-10T19:21:02Z
Aug 10, 2021
I am a systems administrator. We're able to provide a cloud-hosted virtual machine where this is used. We can also set up an IP address to allow for access to the interface. I'd rate the solution at a six out of ten. The only real downside is that sometimes, due to time differences, we can't get assistance exactly when we need it. They also need to improve their asset management. If a company needs basic service management with a good, easy-to-understand environment, then they should consider using Motadata.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
I am a systems administrator. We're able to provide a cloud-hosted virtual machine where this is used. We can also set up an IP address to allow for access to the interface. I'd rate the solution at a six out of ten. The only real downside is that sometimes, due to time differences, we can't get assistance exactly when we need it. They also need to improve their asset management. If a company needs basic service management with a good, easy-to-understand environment, then they should consider using Motadata.