Technical Officer at a tech services company with 11-50 employees
Real User
2021-08-10T19:21:02Z
Aug 10, 2021
The solution was primarily used for request management for managing tickets. We can use the platform to make requests for issues that are IT-related. In addition to that, we have access to a change in management, or program management features.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
The solution was primarily used for request management for managing tickets. We can use the platform to make requests for issues that are IT-related. In addition to that, we have access to a change in management, or program management features.