Certainly, the primary area needing improvement is Mimecast's customer support. Our experience as Mimecast customers has been less than satisfactory. Even when raising a priority ticket, the response time is unacceptably long, often taking around five to six hours. This level of service is disappointing. Additionally, there have been recurring service disruptions in the UK region, leading to extended email delays due to various service issues. This year alone, we've encountered such problems on approximately four occasions.
A web security gateway (also known as secure web gateway or SWG) is a type of network security service that protects a network against web-based threats.
Certainly, the primary area needing improvement is Mimecast's customer support. Our experience as Mimecast customers has been less than satisfactory. Even when raising a priority ticket, the response time is unacceptably long, often taking around five to six hours. This level of service is disappointing. Additionally, there have been recurring service disruptions in the UK region, leading to extended email delays due to various service issues. This year alone, we've encountered such problems on approximately four occasions.