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2020-05-18T07:50:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
  • 3

What is your primary use case for LogMeIn Rescue?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

3
PeerSpot user
3 Answers
JJ
Vice President at a tech vendor with 11-50 employees
Real User
Top 10
2020-10-13T07:21:00Z
13 October 20

We use it primarily for support of our clients. It allows us to get remote access to their computers, with their permission, to review how our software works or to address issues or to do some training items.

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GH
VP at Step 1 Software
Real User
Top 10
2020-10-11T08:58:00Z
11 October 20

We're a software company and our support staff uses Rescue to help our customers who are in a pinch and for regular maintenance. It's a tool that we use to take over servers because that's typically what most of our support works on. But we also use it to pop into an iPad for a sales rep out in the field who's struggling. It's a SaaS model. It's an app that resides on our technicians' computers but it goes through their Cloud. We primarily use the LogMeIn Central program for established connections. But LogMeIn Rescue is a little easier to get into when you're in a pinch. If somebody is really in trouble, Rescue has been a great supplement to the other LogMeIn products that we've used for decades.

Robert Gabriel - PeerSpot reviewer
President/CEO at Microwize Technology Inc.
Real User
2020-05-18T07:50:00Z
18 May 20

We use it for customer support (desktop and application support). Customers will call us about an error message or how to do something, then we log into their screen and take over, guiding them. We also use this solution for upgrades. When we want to upgrade a local software, we log in and take over to transfer the files and upgrade. We are using the latest version.

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Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Oct 13, 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 3 answers
Robert Gabriel - PeerSpot reviewer
President/CEO at Microwize Technology Inc.
18 May 20
We use it for customer support (desktop and application support). Customers will call us about an error message or how to do something, then we log into their screen and take over, guiding them. We also use this solution for upgrades. When we want to upgrade a local software, we log in and take over to transfer the files and upgrade. We are using the latest version.
GH
VP at Step 1 Software
11 October 20
We're a software company and our support staff uses Rescue to help our customers who are in a pinch and for regular maintenance. It's a tool that we use to take over servers because that's typically what most of our support works on. But we also use it to pop into an iPad for a sales rep out in the field who's struggling. It's a SaaS model. It's an app that resides on our technicians' computers but it goes through their Cloud. We primarily use the LogMeIn Central program for established connections. But LogMeIn Rescue is a little easier to get into when you're in a pinch. If somebody is really in trouble, Rescue has been a great supplement to the other LogMeIn products that we've used for decades.
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Oct 13, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
Robert Gabriel - PeerSpot reviewer
President/CEO at Microwize Technology Inc.
18 May 20
While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue. Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do. I think LogMeIn may have a mobile license, but I don't support mobile devices yet. I think mobile devices need an additional license.
GH
VP at Step 1 Software
11 October 20
Rescue is fairly priced. They allow you flexibility on the licensing, which makes it a lot easier. I have customers that have abandoned the LogMeIn Central product because of pricing reasons. But the Rescue product is fairly decently priced. I have customers who've based on a recommendation, also bought the Rescue product, so they're using the same thing we are.
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