IT Team Lead at a tech company with 501-1,000 employees
Real User
Apr 5, 2021
IT Care Center must improve the UI because it looks old-fashioned all the time. They must improve the design and maybe provide more admin training. They should have full integration with SSO services, like Okta, creating a full service solution. It is not responsive for mobile. Currently, it is half HTML and half browsing in mobile. The display is not suitable for use. This needs to be fixed. It would also be great to have more administration features because they only support Windows environments.
Manager of Global Service Support at Maytronics Ltd
Real User
Apr 5, 2021
There is no global support. With our previous system, we had 24/7 global support. We need much faster support. When I have an issue and raise a ticket, someone should call me back. They can also think about having object-oriented APEX so that the agents can easily create dashboards instead of having to learn the complete APEX language. This is something very important for us. We are using Oracle APEX for creating certain dashboards with KPIs. This is the visual platform that we use to see all the data, and it is very important for us because we get all the BI and data. Currently, we have a vendor who helps us with that because we don't know how to use it ourselves. We want to use it to make more dashboards with more KPIs for every department, but we cannot because we don't have the knowledge. We are very dependent on the vendor and the time he has for us.
IT Care Center enhances IT management through efficient ticket handling, workflow creation, and extensive integrations, enabling customized solutions and promoting self-sufficiency.Known for its robust features, IT Care Center is ideal for managing IT incidents, requests, and change management. It streamlines workflows for HR processes like onboarding and offboarding, supports project management, and offers dashboards, license management, and monitoring capabilities. With plans for cloud...
There is no such thing as a perfect solution and in the past, I have contacted support to implement new features.
IT Care Center must improve the UI because it looks old-fashioned all the time. They must improve the design and maybe provide more admin training. They should have full integration with SSO services, like Okta, creating a full service solution. It is not responsive for mobile. Currently, it is half HTML and half browsing in mobile. The display is not suitable for use. This needs to be fixed. It would also be great to have more administration features because they only support Windows environments.
There is no global support. With our previous system, we had 24/7 global support. We need much faster support. When I have an issue and raise a ticket, someone should call me back. They can also think about having object-oriented APEX so that the agents can easily create dashboards instead of having to learn the complete APEX language. This is something very important for us. We are using Oracle APEX for creating certain dashboards with KPIs. This is the visual platform that we use to see all the data, and it is very important for us because we get all the BI and data. Currently, we have a vendor who helps us with that because we don't know how to use it ourselves. We want to use it to make more dashboards with more KPIs for every department, but we cannot because we don't have the knowledge. We are very dependent on the vendor and the time he has for us.