We primarily use this solution as a ticketing system for our help desk. When people call us, we are able to open a ticket and start a case. We also use it as a knowledge base and for inventory.
IT Team Lead at a tech company with 501-1,000 employees
Real User
2021-04-05T20:29:00Z
Apr 5, 2021
Our primary use case for this solution is an IT ticketing system. We have a lot of entities within the company use this system, such as procurement, HR, legal, etc. IT also uses it for a few other projects like asset management, change management, or any ITSM model/method.
Manager of Global Service Support at Maytronics Ltd
Real User
2021-04-05T09:30:00Z
Apr 5, 2021
We use it for IT incidents and requests as well as for workflows for certain cases, such as new hires, employee exit, and things like that. We also use it for opening incidents for infrastructure, such as when the electricity goes off. It is deployed on-premises. We initially deployed it on Amazon Cloud, but it didn't work for some reason. Therefore, we have it on-premises as of now. We prefer to have it on-cloud, and that's on the roadmap for the next year.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
We primarily use this solution as a ticketing system for our help desk. When people call us, we are able to open a ticket and start a case. We also use it as a knowledge base and for inventory.
Our primary use case for this solution is an IT ticketing system. We have a lot of entities within the company use this system, such as procurement, HR, legal, etc. IT also uses it for a few other projects like asset management, change management, or any ITSM model/method.
We use it for IT incidents and requests as well as for workflows for certain cases, such as new hires, employee exit, and things like that. We also use it for opening incidents for infrastructure, such as when the electricity goes off. It is deployed on-premises. We initially deployed it on Amazon Cloud, but it didn't work for some reason. Therefore, we have it on-premises as of now. We prefer to have it on-cloud, and that's on the roadmap for the next year.