We primarily use this solution as a ticketing system for our help desk. When people call us, we are able to open a ticket and start a case. We also use it as a knowledge base and for inventory.
IT Team Lead at a tech company with 501-1,000 employees
Real User
Apr 5, 2021
Our primary use case for this solution is an IT ticketing system. We have a lot of entities within the company use this system, such as procurement, HR, legal, etc. IT also uses it for a few other projects like asset management, change management, or any ITSM model/method.
Manager of Global Service Support at Maytronics Ltd
Real User
Apr 5, 2021
We use it for IT incidents and requests as well as for workflows for certain cases, such as new hires, employee exit, and things like that. We also use it for opening incidents for infrastructure, such as when the electricity goes off. It is deployed on-premises. We initially deployed it on Amazon Cloud, but it didn't work for some reason. Therefore, we have it on-premises as of now. We prefer to have it on-cloud, and that's on the roadmap for the next year.
IT Care Center enhances IT management through efficient ticket handling, workflow creation, and extensive integrations, enabling customized solutions and promoting self-sufficiency.Known for its robust features, IT Care Center is ideal for managing IT incidents, requests, and change management. It streamlines workflows for HR processes like onboarding and offboarding, supports project management, and offers dashboards, license management, and monitoring capabilities. With plans for cloud...
We primarily use this solution as a ticketing system for our help desk. When people call us, we are able to open a ticket and start a case. We also use it as a knowledge base and for inventory.
Our primary use case for this solution is an IT ticketing system. We have a lot of entities within the company use this system, such as procurement, HR, legal, etc. IT also uses it for a few other projects like asset management, change management, or any ITSM model/method.
We use it for IT incidents and requests as well as for workflows for certain cases, such as new hires, employee exit, and things like that. We also use it for opening incidents for infrastructure, such as when the electricity goes off. It is deployed on-premises. We initially deployed it on Amazon Cloud, but it didn't work for some reason. Therefore, we have it on-premises as of now. We prefer to have it on-cloud, and that's on the roadmap for the next year.