This product is very cheap when compared to other platforms. All of the modules are included in a single license, which is very important because it makes it very easy to convince management to allocate a budget when all of the modules are included. They don't want to have to buy a platform in pieces. Rather, they want to know from the beginning how much it is going to cost, without any surprises. There are no costs in addition to the standard licensing fees.
IT Team Lead at a tech company with 501-1,000 employees
Real User
Apr 5, 2021
IT Care Center's price was in the middle, where Freshservice was the lowest and SysAid was the highest. The solution's price is fair. Regarding the value that we are getting from the system, it is a win-win situation for both sides. We have really contributed to them over the past few years when developing new integrations with the Slack onboarding system. Under the basic pricing model, there are no surprises. If you want something special, then you have to pay extra.
Manager of Global Service Support at Maytronics Ltd
Real User
Apr 5, 2021
With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs.
IT Care Center enhances IT management through efficient ticket handling, workflow creation, and extensive integrations, enabling customized solutions and promoting self-sufficiency.Known for its robust features, IT Care Center is ideal for managing IT incidents, requests, and change management. It streamlines workflows for HR processes like onboarding and offboarding, supports project management, and offers dashboards, license management, and monitoring capabilities. With plans for cloud...
This product is very cheap when compared to other platforms. All of the modules are included in a single license, which is very important because it makes it very easy to convince management to allocate a budget when all of the modules are included. They don't want to have to buy a platform in pieces. Rather, they want to know from the beginning how much it is going to cost, without any surprises. There are no costs in addition to the standard licensing fees.
IT Care Center's price was in the middle, where Freshservice was the lowest and SysAid was the highest. The solution's price is fair. Regarding the value that we are getting from the system, it is a win-win situation for both sides. We have really contributed to them over the past few years when developing new integrations with the Slack onboarding system. Under the basic pricing model, there are no surprises. If you want something special, then you have to pay extra.
With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs.