Our company is rather low-tech and our users are not very technically savvy, so we have not created self-service processes where end-users can resolve their own issues using a knowledge-base or suggested articles. My advice for anybody who is looking into this product is not to think twice. This is the best platform for dealing with projects, ticketing, knowledge bases, and inventory. I suggest using it for two weeks or a month and you will see for yourself that it is the best platform to use. I would rate this solution a nine out of ten.
IT Team Lead at a tech company with 501-1,000 employees
Real User
Apr 5, 2021
For our organization, it is important that all IT Care Center modules are included in a single license. If you are looking for a one stop shop, you don't want to pay every time for a new feature. You want the flexibility. If you are looking at an ITSM system that has a lot of out-of-the-box capabilities, you want everything in one place. If you want to implement a new model, you shouldn't have to pay for it. How you use IT Care Center will depend on how your organization builds. I saw some really nice projects and implementations on Microsoft environments that an admin developed from scratch, like working with APEX and building out of the portal. This product has a lot of capabilities. If you are using the out-of-the-box solution, then you must suit it to your organization. If you are building from scratch, it can do amazing things. I don't have any automations in IT Care Center. I have a few daily things running from our directory which sync all users to IT Care Center, but nothing like automated workflows yet. I would rate this solution as a seven and a half or eight out of 10.
IT Care Center enhances IT management through efficient ticket handling, workflow creation, and extensive integrations, enabling customized solutions and promoting self-sufficiency.Known for its robust features, IT Care Center is ideal for managing IT incidents, requests, and change management. It streamlines workflows for HR processes like onboarding and offboarding, supports project management, and offers dashboards, license management, and monitoring capabilities. With plans for cloud...
Our company is rather low-tech and our users are not very technically savvy, so we have not created self-service processes where end-users can resolve their own issues using a knowledge-base or suggested articles. My advice for anybody who is looking into this product is not to think twice. This is the best platform for dealing with projects, ticketing, knowledge bases, and inventory. I suggest using it for two weeks or a month and you will see for yourself that it is the best platform to use. I would rate this solution a nine out of ten.
For our organization, it is important that all IT Care Center modules are included in a single license. If you are looking for a one stop shop, you don't want to pay every time for a new feature. You want the flexibility. If you are looking at an ITSM system that has a lot of out-of-the-box capabilities, you want everything in one place. If you want to implement a new model, you shouldn't have to pay for it. How you use IT Care Center will depend on how your organization builds. I saw some really nice projects and implementations on Microsoft environments that an admin developed from scratch, like working with APEX and building out of the portal. This product has a lot of capabilities. If you are using the out-of-the-box solution, then you must suit it to your organization. If you are building from scratch, it can do amazing things. I don't have any automations in IT Care Center. I have a few daily things running from our directory which sync all users to IT Care Center, but nothing like automated workflows yet. I would rate this solution as a seven and a half or eight out of 10.
I would rate IT Care Center an eight out of ten.