What needs improvement with Domo?

I have experience with Domo and Microsoft tools. Domo is losing out in the pricing area. We tried pitching Domo to many of our clients, and they liked it initially, but the pricing point was something they were not comfortable with. That would be a good boost if you are trying to fetch more clients or a bigger volume of business. I haven't yet seen the AI features, so I cannot comment on those. Different BI tools have their strengths and weaknesses. If you consider Tableau, it is very adjustable. You can make any kinds of dashboards in Tableau. You can do many things. Power BI has a good background of Microsoft helping it with its Microsoft services. Different tools have different plus points. The strength I found for Domo was collaboration while building dashboards and pipelines, and the volume of data it handled. Domo has its own place in the market, but I suggest the certification costs and the pricing for clients need to be reduced. It's a good tool. There should be a free version of it for people to learn easily so that they get adapted easily and get used to supporting the Domo community. That is very important.

The downsides of Domo are that we don't have a feature in the same column. When data comes in a time format, text format, and number format, we cannot segregate and create conditional formatting in that column. If in the future they develop this feature, it will benefit more users. Domo requires maintenance on my end, such as updates. I am maintaining some dashboards on a weekly basis and monthly basis daily reports. Because we need to upload in SFTP, we cannot schedule or auto-schedule due to rate purposes. We manually handle the data sets. If there were an option to reduce the cost, it would be easier to access.

There's room for improvement in their focus on enterprise clients. As a small business owner, there's nothing as powerful as Domo available for smaller organizations. I understand it's a business focus for them as they're looking to expand in that direction, but there's an opportunity to capture the SMB market by creating more capabilities. It's not necessarily about technical capabilities, but rather pricing that's geared towards the small business market. Capability-wise, it's very robust. If I had to stretch, I would suggest more integrations to other common tools, such as Zapier and operational tools like Mailchimp, where you can build and extend ETL in a no-code environment. While there are capabilities you can build from Domo's open APIs, having more native integrations in a no-code, low-code environment would be beneficial. Domo has many native integrations, but better tools for the SMB operational pipeline would be valuable.

I have not used Domo's collaborative features extensively. Regarding Domo's AI-driven insights in uncovering trends and forecasting outcomes, the limiting factor is that you need to define all of your columns before you're able to do any AI or feature engineering. That's quite a lot of work, especially on our end, given that we have huge datasets and sometimes we don't have updated data dictionaries. My wish would be for Domo to learn on its own and figure out column types without necessarily having to build that data dictionary. One of the areas where we've had frustrations with Domo is the aesthetics. The aesthetics are quite limited compared to other BI tools such as Tableau and Power BI. The aesthetic feel, especially when building dashboards or apps, needs improvement. While Domo Apps is almost a Domo dashboard with more features and a better feel, I would hope for an investment in the aesthetics area. Being able to swipe right or left, instead of just scrolling down would be beneficial, as most Domo dashboards only allow downward scrolling. Some of our stakeholders find the dashboards very long and wish they could scan through them more efficiently.

The disadvantage is the instance of some new testing environment features that is overloaded, but it still has some bugs that need to be fixed as soon as possible. Some technical aspects such as Beast Mode calculation could be improved in Domo, as it would provide more clarity and help in giving insights to clients or customer business team requirements. They need to improve significantly in that area, particularly with weekly calculations and breaking the week.

Domo is the premium option of all the choices. It has fancy features including a built-in chat program with the Buzz feature that no one uses. When I arrived about a year ago, we had 12 different ways to connect eight different data sources, which was not ideal. I've narrowed that down to using only two, and neither of them were Domo. There were better ways to do it. The capabilities are there, but it ended up being better to go with Fivetran or Azure Data Factory than to leverage Domo's built-in connections. Domo is capable of doing a write-back, but it isn't smooth. That's one feature that is lacking - the smoothness of the write-back feature. So that is where we may go back to Domo one day. I don't want to completely cut us off from ever using them because I think they may become the world leader. My concern is that we have to put all the data in their system and then we can use AI. That prevents us from being able to do anything outside of the Domo ecosphere. They limit what we're able to do.

One of the biggest problems is that end users require a license to run their own reports and dashboards, which are fairly expensive. Domo is also not the easiest product to use and is more expensive to maintain and support. Additionally, data caching issues, limited scheduling options, licensing, and AI feature costs need improvement.

Dashboard settings in Domo are not much different from other platforms like Power BI. Data integration is okay, but not the best. Additionally, sometimes, if you want to revert data, Domo lacks features for rectifying these errors effectively.

If Domo had a Copilot feature, you could interact with the graphs and talk to the graphs and tables.

They should work on making the solution easy to use. Presently, it requires specific knowledge for usage. They should include service-based reporting features similar to Power BI. They should also add more AI features to increase the accuracy rate. In addition, they must consider including a feature for reusable objects as well.

The price of the solution can be improved.

The solution can be improved by making the cost more affordable because, with the current price, we're probably not going to be able to continue using it. It is expensive and the pricing structure compared to other computing data visualization options is double.

One of the improvements that could be made is related to improved storage options. I would also like to see Domo being absolutely one hundred percent compliant with military sets of data.

I would like to see improved data intake. You have to work into being the tool that helps you do a really good job of data ingestion. So having a good data lineage, having the semantic layer and ontological model development in there, making the ingestion part of the tool really, really robust. Because in the end, data science is almost always held up by poor data tagging and unclean data. So the ability to really do good data ingestion is important.

Domo or any other BI tool has room for improvement, in particular, in the calculations. User-guided material isn't available for calculations. The tool, though user-friendly, could also be more customizable, especially when you're building a dashboard. Data integration could also be improved in Domo because even if the tool connects to multiple data sources, some hiccups still arise and need to be addressed. Additional features I'd like to see in the next release of Domo include automatic data loading and understanding through machine loading algorithms and ready-made dashboards that end users would find easy to understand. For example, if I'm going to customize the dashboard and start using it, the tool should understand my data immediately through machine learning algorithms and data science models which would be a great addition to Domo.

There's some complexity with the charts in the solution, and there's a learning curve before you can get used to the solution. The solution currently has many great features, but enhancements to the visualizations or cards would be great.

It's too early for me to say that something needs improvement, but there are times when there have been some flexibility issues with Domo. Maybe I still need to explore more, but we don't have any window functionality in Domo. Tableau has a window function which can be integrated into a calculated field. That is missing in Domo so you have to make changes to the data set using ETL or SQL. Only then you can bring it into the report. The window functionality that is missing is something that Domo can work on.

In Tableau, you can create virtually any kind of visualization. Based on your creativity, you can create a visualization on a human body structure, you can create a visualization on anything that you want. But Domo is limited to a few kinds of visualization views: standard things like bar, pie, and some other charts. You can't create something outside of the box. I would like to see them add new views for presenting the data in the visualization space. That definitely needs improvement. We have provided this input to the product owners at Domo, so let's see what comes out of that.

The forecasting feature, the regression features, and the Python libraries could all be improved. They're all in beta. It is feasible to go out and extract data from libraries and attach work to the libraries, but with the respect to initial insights, I would like to see more help from Domo. I would like more information on how to utilize those libraries.

The ETL way of storing is not up to mark. You have to rely on the naming convention that you're using in Domo because there are no folder systems where you can collate all your workflows and put them into separate folders. A folder system should be there so you can easily identify how you are working. Once you want to make some changes to your ETL, then you can see the whole lineage, identifying what is there and not there. I felt that this could be drastically improved. The utilization part: We cannot play much with the UX/UI. While they have APIs, they kept on failing if the data volume was too large. There was a 10 to 20 percent chances that it would fail. I don't know what improvements they have done in the past year since I have used it, but previously the failures were quite consistent in the API stuff. I would like to see them work on that. When you are looking at a full-fledged product, you want pretty dashboards or storyboarding. In these cases, you cannot use Domo. That's the drawback. It's exclusively for exploratory data analysis (EDA).

Domo as a solution can be improved in various ways. For example, when you're exporting a graph out of Domo — suppose it is in the form of a donut chart or it is in form of a stack — the data comes out in tabular format, not as a graph. When exporting the data, I would like them to create a tab for graphs and another tab with the data in tabular format.

I'm actually a little hard-pressed to say what needs improvement because they keep changing it and adding new features. On a monthly basis, you come to work and, boom, there's a new release. And we've taken advantage of that. The only things I could be critical of are extraordinarily minor tweaks that sincerely aren't worth mentioning.

I would like to see more flexibility in their pricing structure. The trend is moving from database pricing to a user-license pricing model. That would be a benefit if they wanted to reevaluate their pricing structure. But as far as the actual functionality of what it does goes, I don't really see any improvements needed.

I would like to see more dashboard creation options.

In terms of the dashboard that they have created, they can do better. If you are quite new to Domo, and you're not familiar with how to play with the buttons, the options, you might get lost. They can further help the user by providing better customization and options. For example, for customizations, instead of displaying a dropdown, why not just have a button for selecting which filters to show? That would really help users to explore faster and understand the data better. I'm also using Domo in mobile and it's quite impressive. However, there are no options to edit using your mobile. That's a limitation. In the future, they should consider adding the edit function in mobile. In terms of the analytics, there is quite a limited set of options when using Domo. Whereas with Tableau we can perform heavy statistical computations, Domo doesn't have that capability. Domo is quite limited on that side. They may need to consider improving on that in the future. But overall, what I'm seeing in the system right now is good. It really helps a lot in streamlining our processes and enables us to focus on our core function.

It's quite slow. We have about 2,000,000 rows of data. Creating certain reports takes almost a couple of minutes, which should not be the case. One of the things Domo can work on is the filters it provides. I have created many dashboards and the filters are not that user-friendly. If we have two dates, we are not able to filter it on both, it allows only one date, which is not a nice thing. If they could improve on that, it would be great. Finally, I would like to publish a dashboard for the employees so that they can also see the performance of our organization. But that is not a feature in Domo, although it's something that Zoho provided. I would request that Domo enable us to share a particular dashboard with the employees, providing the filters with that. Domo doesn't provide anything like that. This is one of the features we want. We are not able to share our data with the employees. We don't want to share all the data. Our objective is to enable an individual to look after his performance in the organization. We are not able to do that. That's why we are stuck with only a few people using it in the upper management team of our organization.

They do have a feedback feature which is really nice, but it can take a long time to get any responses on that. It is very difficult too, if we do have specific requests or errors that we can't get figure out - especially when it comes to the development platform, developing custom connectors or doing any kind of API work, custom cards - in that there's a lag in the response time. They do eventually respond, instead of issues getting lost, and they do make those improvements. If they are small improvements they do it rather quickly. If they need a developer then it's slow. Sometimes it takes data a long time to run, especially when you're connecting data and running SQL queries. Sometimes an error is not caught right off the bat and you have to wait a couple of hours for it to run and then you can catch the error. That part could do with some improvement. There is coding that you can manipulate data with on the actual card in Beast Mode and that part can get a little messy. It's not something where, if five people are working on one dashboard, each person can go in and edit and make alterations. It's not very collaborative, but it does work and it does wonders when you need to work with very specific data.

If your ETL runs more than 24 hours, it always fails because we are logging a lot of historical data, and there is a restriction on the amount of data (in rows) that you can run. The technical support has not found a solution for this yet. Their recommendation is just to run less data, which does not work for us. I would like the real-time reporting to decrease the range of output from every 15 minutes to every five minutes. They could add create a card in a timeline to see how calls are going. Domo has a lot of features, but it does not have a timeline.

Their SDK is not up to date and you can't access it on their website. They have a private SDK to access resources in Domo. I'm not sure why. We were shocked to find out that they have an SDK but it is not available worldwide. They have come out with the Domo Store but I have yet to explore it thoroughly. I checked the store but I couldn't find some of the apps, so I had to make my own. Amazon has come out with QuickSight and there is Tableau which has a desktop version, and that is something Domo doesn't have as of now. Qlik also has a desktop version. There are other aspects that Domo has to work on. I would like to be able to drill down more when there is a particular area where there is a problem. I don't clearly see that in Domo at the moment.

We struggled to keep up with it but I don't really know if there were any bad things about the product itself. Their organization or client service didn't always keep up. But as software, it's pretty far ahead of anything else. It's like the Rolls Royce of business intelligence. It's more about you, yourself, having the resources to keep up with their development because it's pretty stellar.

They could use more charts. They have had a very limited number of charts we can use. I believe, now, there are somewhere around 30 of them, but they could definitely use some more options. I would also like to see improvements to their drag and drop Magic ETL tool. You can drag and drop your ETL tool, but it doesn't really work for a large amount of data. It struggles with that. In a real-world application, where you're working with 30 million rows or 100 million rows, it takes a bit longer to process the data. If you do it in the Redshift ETL tool, using your own code, it's much faster.