Customer Service Analyst/Scheduler at Tucson Electric Power
Real User
Feb 5, 2018
Being able to "publish" or rerun the schedule for only one agent would be ideal. Also, give agents the ability to cancel approved requests for time off. Vacation plans do actually change in the real world.
Workforce Engagement Management solutions help organizations manage employee performance and satisfaction effectively. These tools provide analytics and insights to improve productivity, streamline operations, and enhance customer experiences.
Designed to optimize employee engagement and productivity, Workforce Engagement Management solutions offer a range of features geared towards monitoring and improving workforce performance. These systems facilitate the collection and analysis of...
Being able to "publish" or rerun the schedule for only one agent would be ideal. Also, give agents the ability to cancel approved requests for time off. Vacation plans do actually change in the real world.