Customer Service Analyst/Scheduler at Tucson Electric Power
Real User
Feb 5, 2018
Our company changed phone systems in our call center two years ago, and with that change, the WFM and QM software were changed. We went with Calabrio based on the recommendation of our vendor. Dec 2018: We have upgraded to Calabrio v.10 just this weekend. I will be reviewing version 10 after I've had a little bit of time to use it.
Workforce Engagement Management solutions help organizations manage employee performance and satisfaction effectively. These tools provide analytics and insights to improve productivity, streamline operations, and enhance customer experiences.
Designed to optimize employee engagement and productivity, Workforce Engagement Management solutions offer a range of features geared towards monitoring and improving workforce performance. These systems facilitate the collection and analysis of...
Our company changed phone systems in our call center two years ago, and with that change, the WFM and QM software were changed. We went with Calabrio based on the recommendation of our vendor. Dec 2018: We have upgraded to Calabrio v.10 just this weekend. I will be reviewing version 10 after I've had a little bit of time to use it.