We do not have direct access to Aruba’s Mesh portal. We have to establish the connection through VMware for the same. They could improve this particular area.
Vice President, Wireless Solutions at Strategic Mobility Group
Reseller
Top 10
2024-02-26T19:07:18Z
Feb 26, 2024
The product needs to improve with the area revolving around its ability to pinpoint the locations of devices. The product offers a feature that pinpoints where the devices are to help users find them easily if they want to know where a laptop or tablet is, but it is a feature that needs improvements due to some shortcomings. The product helps detect which building a particular device is kept in, but it does not provide information on the floor or room in which the device is stored.
The internet signal and the connection can be better. Previously, the solution had to be restarted if more than two users were using it at the same time.
The solution has bugs. It really has bugs, and you have to wait until it happens, then you realize it. The aforementioned area can be considered for improvement.
Senior Wireless Engineer at a tech services company with 501-1,000 employees
Reseller
Top 5
2023-05-10T14:56:37Z
May 10, 2023
When it comes to configuring rules for file security tests, any issues that arise can be referred to as "glitches". Despite the extensive configurations required, the process itself is not overly complicated.
The customization options could be improved. The pricing could be a bit lower. There are some minor bugs or errors when using the Huawei access controller. The solution should offer a laboratory view for emulations and simulations like Cisco or Huawei.
Network solutions architecture at a energy/utilities company with 10,001+ employees
Real User
Top 20
2023-01-19T13:48:16Z
Jan 19, 2023
Device integration has room for improvement in Aruba Networks Wireless WAN. However, there has been a development where the access point can be deployed through cloud-based controllers. It can connect via the internet and doesn't require MPS connectivity, but that can be improved further.
Project Manager at a tech consulting company with 11-50 employees
Reseller
Top 10
2022-08-25T13:21:57Z
Aug 25, 2022
It is a little bit cumbersome to configure. If you're designing a WLAN and you want to do and cover certain types of clients, you really have to know different settings and how they interact with one another. If they could automate that so that if you are designing for one type of equipment, you could, in essence, run a wizard. That would certainly save on a lot of calls to tech support.
IT Solution Analyst II at a manufacturing company with 10,001+ employees
Real User
Top 5
2022-08-16T18:05:54Z
Aug 16, 2022
What needs to improve in Aruba Networks Wireless WAN is the support because it takes quite a long time for the support team to resolve issues. Whenever a new version or update is released, my company sees many bugs and issues, so that is another area for improvement as well.
Senior Technical Consultant at Orange Business Services
Real User
Top 20
2022-07-18T07:48:00Z
Jul 18, 2022
They have to work on their Aruba Central cloud platform. There are still some glitches such as not showing proper user details. When we removed the AP from the Aruba Central cloud, it showed up as being connected to Aruba Central. They need to fix these issues. I would like to see artificial intelligence and machine learning in the next release. Other vendors already have artificial intelligence and machine learning capabilities in their cloud platform-based wireless solutions.
Head of IT infrastructure at a consultancy with 51-200 employees
Real User
Top 20
2022-07-17T19:43:00Z
Jul 17, 2022
Support is a little expensive. It's also a little tricky to configure Aruba sometimes. For example, if we want to whitelist a device, it works in unexpected ways. I want to allow this device to connect somewhere, and it lets it connect to any device in the network. Let's say I want to allow my phone to connect to the network printer, but if I add my phone to the white list, I automatically allow my phone to connect to any other devices, and it's not secure.
There aren’t really any large improvements necessary. There are smaller improvements we request, however, they are communicated directly. We are not an end-customer. We use our direct channels. The initial setup is complex.
Network and Security Engineer at a comms service provider with 1,001-5,000 employees
Reseller
Top 5
2022-05-20T19:20:46Z
May 20, 2022
Aruba Networks Wireless WAN could improve the solution availability. The selection of mounting hardware for the various radios is limited and poor. Often, you have to create and manufacture your own mounting hardware in certain situations. The specific information available for external dB gain antennas is virtually non-existent or poor. You have to do a lot of research to find out what external antennas are going to suit your environment. Aruba Networks Wireless WAN doesn't do a good job of helping, and that's one of their downfalls. If you're using external antennas, you want to accomplish some gain by using external antennas. There's not a lot of information specific to Aruba Networks Wireless WAN, even on the Aruba platform, that provides you with solid information and recommendations about antennas that would best suit their solution.
The issue is that we are unable to update it because we lack the necessary permissions. We set up the website, but we don't have permission to download the software. I would like to have the option, to log in by clear code.
Network Engineer at a tech company with 201-500 employees
Real User
2020-12-16T14:56:14Z
Dec 16, 2020
Not too long ago, Aruba was purchased by Hewlett-Packard. They must be still going through the integration because their websites are not really integrated together well, so it makes it hard to find documentation. I'm assuming it's going to get better, but right now, the integration between the support that you are getting from Hewlett-Packard, which is the parent company, and Aruba, they're not meshing together. That's one problem that I found. Aruba Central, because it's cloud-based (you're going to have this all the time with cloud-based solutions), there's going to be some sort of a lag between what you're seeing on the screen and what you're experiencing on-site. With Aruba, you have more ability to see what's going on, but because you have more ability to see what's going on, it exacerbates the physical distance and the time-distance between what you're seeing in the cloud, and what you're seeing on-site. For example, they have a lot of tools for dynamic channel and power-out allocation. When you're dealing with something on-site, what you're seeing is more real-time. Maybe as I get used to working with Aruba, I'll be able to get in sync with what's happening in real-time, and with what I'm actually seeing on the product and the cloud.
Senior Solutions Manager at a tech services company with 1,001-5,000 employees
Real User
2020-05-05T10:37:25Z
May 5, 2020
The dashboards can be made much more useful. Technical support is important to me and I feel that it is something that can be improved. I would like to see support for SD-WAN. The inclusion of firewall features would be an improvement.
In some models, you need to buy the antenna separately. They should put the antenna in the box and make it a full product. The non-antenna option does not work as well. Also, if you're not very aware, you might just buy the model that doesn't include the antenna and then you have to wait for a very long time for the antenna to arrive. It's not a good idea to sell it without the antenna. It's an unnecessary additional cost. The initial setup has a lot of options, which makes it very versatile yet very complicated to install. There should be two modes: a basic mode and then a more advanced mode to help make implementation easier. Most of the time, if it's a small installation, you don't need the complexity. You shouldn't need higher expertise in order to install a couple of access points in a single place.
Network Engineer at a tech services company with 501-1,000 employees
Real User
2019-10-20T10:33:00Z
Oct 20, 2019
The wireless options could be improved to expand the set of features. From a switching perspective, there should be a little more flexibility so there are opportunities to use a broader variety of switch models compared to competing product options. I don't really know specifically what they need to have and improve, just that they continue to keep up with emerging technologies and continue to expand the capabilities of their services.
Aruba Networks Wireless Wide Area Network (WAN) is a powerful WAN solution that enables organizations and businesses to create global networks that securely connect their members regardless of their locations. Aruba Networks Wireless WAN leverages AI to create a network that is always equipped to address issues or keep up with evolving needs. The operations that run on this network are also capable of running consistently because the AI is always learning and keeping the network running...
We do not have direct access to Aruba’s Mesh portal. We have to establish the connection through VMware for the same. They could improve this particular area.
The product needs to improve with the area revolving around its ability to pinpoint the locations of devices. The product offers a feature that pinpoints where the devices are to help users find them easily if they want to know where a laptop or tablet is, but it is a feature that needs improvements due to some shortcomings. The product helps detect which building a particular device is kept in, but it does not provide information on the floor or room in which the device is stored.
The internet signal and the connection can be better. Previously, the solution had to be restarted if more than two users were using it at the same time.
The price for the license could be a bit improved since it is the only area with an issue.
Aruba Networks Wireless WAN is expensive.
The scalability can be improved. The support can be improved, especially in India, since whenever I require support, it takes some time.
The solution has bugs. It really has bugs, and you have to wait until it happens, then you realize it. The aforementioned area can be considered for improvement.
When it comes to configuring rules for file security tests, any issues that arise can be referred to as "glitches". Despite the extensive configurations required, the process itself is not overly complicated.
The solution's technical support service could be better.
I don't have anything to complain about. We'd like to have more security. If they provided more updates that would be ideal.
The customization options could be improved. The pricing could be a bit lower. There are some minor bugs or errors when using the Huawei access controller. The solution should offer a laboratory view for emulations and simulations like Cisco or Huawei.
Device integration has room for improvement in Aruba Networks Wireless WAN. However, there has been a development where the access point can be deployed through cloud-based controllers. It can connect via the internet and doesn't require MPS connectivity, but that can be improved further.
It is a little bit cumbersome to configure. If you're designing a WLAN and you want to do and cover certain types of clients, you really have to know different settings and how they interact with one another. If they could automate that so that if you are designing for one type of equipment, you could, in essence, run a wizard. That would certainly save on a lot of calls to tech support.
What needs to improve in Aruba Networks Wireless WAN is the support because it takes quite a long time for the support team to resolve issues. Whenever a new version or update is released, my company sees many bugs and issues, so that is another area for improvement as well.
They have to work on their Aruba Central cloud platform. There are still some glitches such as not showing proper user details. When we removed the AP from the Aruba Central cloud, it showed up as being connected to Aruba Central. They need to fix these issues. I would like to see artificial intelligence and machine learning in the next release. Other vendors already have artificial intelligence and machine learning capabilities in their cloud platform-based wireless solutions.
Support is a little expensive. It's also a little tricky to configure Aruba sometimes. For example, if we want to whitelist a device, it works in unexpected ways. I want to allow this device to connect somewhere, and it lets it connect to any device in the network. Let's say I want to allow my phone to connect to the network printer, but if I add my phone to the white list, I automatically allow my phone to connect to any other devices, and it's not secure.
There aren’t really any large improvements necessary. There are smaller improvements we request, however, they are communicated directly. We are not an end-customer. We use our direct channels. The initial setup is complex.
Aruba Networks Wireless WAN could improve the solution availability. The selection of mounting hardware for the various radios is limited and poor. Often, you have to create and manufacture your own mounting hardware in certain situations. The specific information available for external dB gain antennas is virtually non-existent or poor. You have to do a lot of research to find out what external antennas are going to suit your environment. Aruba Networks Wireless WAN doesn't do a good job of helping, and that's one of their downfalls. If you're using external antennas, you want to accomplish some gain by using external antennas. There's not a lot of information specific to Aruba Networks Wireless WAN, even on the Aruba platform, that provides you with solid information and recommendations about antennas that would best suit their solution.
The issue is that we are unable to update it because we lack the necessary permissions. We set up the website, but we don't have permission to download the software. I would like to have the option, to log in by clear code.
Not too long ago, Aruba was purchased by Hewlett-Packard. They must be still going through the integration because their websites are not really integrated together well, so it makes it hard to find documentation. I'm assuming it's going to get better, but right now, the integration between the support that you are getting from Hewlett-Packard, which is the parent company, and Aruba, they're not meshing together. That's one problem that I found. Aruba Central, because it's cloud-based (you're going to have this all the time with cloud-based solutions), there's going to be some sort of a lag between what you're seeing on the screen and what you're experiencing on-site. With Aruba, you have more ability to see what's going on, but because you have more ability to see what's going on, it exacerbates the physical distance and the time-distance between what you're seeing in the cloud, and what you're seeing on-site. For example, they have a lot of tools for dynamic channel and power-out allocation. When you're dealing with something on-site, what you're seeing is more real-time. Maybe as I get used to working with Aruba, I'll be able to get in sync with what's happening in real-time, and with what I'm actually seeing on the product and the cloud.
The dashboards can be made much more useful. Technical support is important to me and I feel that it is something that can be improved. I would like to see support for SD-WAN. The inclusion of firewall features would be an improvement.
We have had stability issues with some types of portable devices.
This solution needs different models that are more specialized for certain customers.
The pricing for the Aruba Wireless WAN should be improved. In the next release, the security should be improved by including support for WPA3.
Something that needs to be improved is the integration.
From the commercial-side the pricing side is fine but in other aspects, it could be lowered.
The support needs improvement because it is not very good in terms of response time. It takes to long to resolve issues.
The solution would be improved with a better interface.
In some models, you need to buy the antenna separately. They should put the antenna in the box and make it a full product. The non-antenna option does not work as well. Also, if you're not very aware, you might just buy the model that doesn't include the antenna and then you have to wait for a very long time for the antenna to arrive. It's not a good idea to sell it without the antenna. It's an unnecessary additional cost. The initial setup has a lot of options, which makes it very versatile yet very complicated to install. There should be two modes: a basic mode and then a more advanced mode to help make implementation easier. Most of the time, if it's a small installation, you don't need the complexity. You shouldn't need higher expertise in order to install a couple of access points in a single place.
The wireless options could be improved to expand the set of features. From a switching perspective, there should be a little more flexibility so there are opportunities to use a broader variety of switch models compared to competing product options. I don't really know specifically what they need to have and improve, just that they continue to keep up with emerging technologies and continue to expand the capabilities of their services.
I'm looking forward to the release of AirWave 10.