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2020-06-04T09:41:22Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What is your experience regarding pricing and costs for SolarWinds Backup?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

5
PeerSpot user
5 Answers
MarkPattison - PeerSpot reviewer
Director at BACK OFFICE IT LTD
Reseller
Top 5
2020-11-08T07:00:00Z
08 November 20

There is a basic product and pricing package. Clients can add on additional pricing for the local storage and hot standbys (onsite and offsite). We like that we can build a solution that fits the client's requirements and pockets. When you have a device/appliance on the site quite a lot of the other enterprise class backup people insist that you have their appliance, which is frankly offensively expensive. Because when you pry the top off, it's just a standard 19-inch tin box with a standard Intel I5 in it, some RAM, and a hard drive. Then, you go, "Why have they just charged me 5,500 quid for a box, which I could have probably build for under 500." Whereas, with the SolarWinds product, they don't have that. The backup appliances that we have onsite are just plain cooking PCs. We can build our own machines, which is reflected in the price that we can offer a customer. There is something you have to do each time you effectively buy an imaging/server license, which is a fixed price. So, if I set a new machine up on the portal to be backed up, it will cost us one more license and appear on our next invoice. With each license comes 500 gigs of cloud storage, which is pretty much as you'd expect. The nice thing about the SolarWinds product is you pool it. Therefore, if you have 10 devices, you have five terabytes of storage, then we can divvy that up however we like. For example, if we have one customer who has a tiny little machine that has only 200 gig and another customer who has a machine that is 700 gig, I still only need two licenses. This is because the 700 gig and 200 gig make 900 gig, which is less than the one terabyte that those two licenses give me. This pooling means it is very cost-effective from our point of view. It is just an example of where they have built the system to reflect the customers' needs not to maximise their profit. Because they could quite easily say, "Nope. As soon as an individual machine hits that five terabyte limit, you have to pay the sliding data scale to have extra storage on it." They don't, they go, "Well, it's gone over its limit, but you still got stuff left over from some of the other machines. You can use that for free." That is a very good indicator of a company who is customer-focused.

Dirk Wittkowski - PeerSpot reviewer
President at Tech Help Group, Inc.
Real User
Top 10
2020-10-04T06:40:00Z
04 October 20

Pricing is per GB. If you're backing up workstations, they provide you 100 GBs. If they are doing servers, they provide you 500 GBs right off the bat. But that's all aggregated for us, as an MSP. So the more clients we have, the more they're adding to the amount of space we have available for the entire client base. We wind up not ever having to pay overages and we wind up being able to grow into the amount of storage that becomes available. Because we were moving away from another solution and had a decent amount of data that we were going to be backing up, I was able to negotiate a very good rate. There is flexibility. The rate that they presented was reasonable. It worked out that I got locked into a great rate. It made it easier for me to sell the product based on the fact that I get a lower rate.

Chris Soutar - PeerSpot reviewer
Vice President of Managed Services at Entré Computer Solutions
Reseller
Top 10
2020-10-04T06:40:00Z
04 October 20

The best thing about the SolarWinds solution is the ability to price or scale on a case by case basis. You're not buying into a full block of how many licenses you need. You're not signing up into a contract where you have to buy so many licenses, which has been great for us so. If you're looking at doing a local storage device, then that is a one-time cost that you usually source from a third-party. They're outside of the initial software costs. There's nothing else that goes along with it.

JC
Sr. Network/System Administrator Support at S&L Computer Services
Reseller
Top 10
2020-10-01T09:58:00Z
01 October 20

Pricing-wise on the standalone is fair. The problem is that their RMM package is priced per device. Each device is allowed 500GB storage for $XX.XX. It's been like that for the past six years since we've been with them. If you go back five, six, seven years ago, 500GB was a lot, but as times change storage has increased. Operating systems are taking up more disk space, programs are taking up more disk space, updates are taking up more disk space, and people are storing more data. I know the storage (disk & cloud) part of it has gotten cheaper over the past six years, but the amount of storage you are allowed per device hasn't changed - it is still the same as it was six years ago. I'm not saying that they need to lower their per device fee, but I think it would be nice to see them allow more storage per device for that monthly per device fee. Their pricing is still fair. Are they the cheapest? No. Are there other products out there that are as reliable as them? Probably somewhere, some product, but I'm not willing to take that chance because we developed a comfort level and we know if our customers get get corrupt data, need a deleted file restored, or get ransomware, we can get all their data back. That's where it's at. There aren't additional costs. You have your per device - you're allowed up to X amount and then you have overage charges, whatever per-gig over that you are. The billing is pretty straight up. If you have a stand-alone, it's however much all your clients are backing up by X amount, that's your bill. As far as the billing, that's all pretty straightforward.

MB
Director/Principal Consultant at a tech services company with 51-200 employees
Consultant
2020-06-04T09:41:22Z
04 June 20

The pricing of SolarWinds seems to be fair compared to the rest of the industry.

Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Nov 08, 2020
If you were talking to someone whose organization is considering SolarWinds Backup, what would you say? How would you rate it and why? Any other tips or advice?
2 out of 6 answers
MB
Director/Principal Consultant at a tech services company with 51-200 employees
04 June 20
For us, this product works well. Our use case is fairly simple and it covers exactly what we need. I recommend using it, especially for an on-premises deployment. My advice for anybody who is implementing this solution is that it might be perfect as a cloud-based solution, but you may need some time to figure it out. I think that it should be just as easy on the cloud as it is on-premises. As a hybrid model, I think that it makes sense. I would rate this solution an eight out of ten.
Joe Carney - PeerSpot reviewer
Service Manager at Computer Guild
12 July 20
The biggest lesson I've learned from using MSP Backup & Recovery is that there are options out there that I can be confident in, and I don't feel like I have to break a customer's bank to offer them. It's a really big deal for us to be able to do that. Having tested it and used it at this level, it's changed so much how we view what can be done, for keeping even our small customers' data safe. Before, it felt like I had to do a lot of extra things for the smaller places, because they couldn't afford the solutions that were better. Now I have something that I can trust to just do that for them. And it's so easy to maintain that it's really hard to look back and see that we were using other stuff before. My advice would be to understand that the features are there. Price it out, compared to the other solutions. Because they give you such clear-cut pricing with the system itself, it's really hard, when you get down to dollar and cents, for anybody else to compete, in my opinion. The only use case where that changes is maybe where many terabytes or petabytes of data are included, and you do not need a cloud solution. In that case your cloud solution is some sort of data center or solution you've set up yourself. If you need to back up to the cloud, and this goes for any size organization, and a data center is not an option, SolarWinds is something you have to consider. At least to price it out, especially considering you're never under any commitment, even if you want to try it for a month on one system. The worst case would be that you would get charged for a month of trying it out. What I did for us, beforehand, was that I tested how it worked on our systems. The R&D for that, for researching that and figuring it out, is $10 on a workstation, or $50 for that one month. How are you going to compare that to anything else, where you have to sign a contract? You might get a trial, but it's unlikely that you are going to be able to figure everything out in that time. It's so much easier to work with, in all aspects that I can think of, specifically as an MSP. It's not that I think this is the solution for everybody, but for MSPs that don't support incredibly large organizations, this is perfect. It is exactly the solution that I wish I had found years ago. When it comes to resource and bandwidth use in terms of backup recovery, for the most part I have not yet run into an issue. The one thing I have seen is a light blip on the VoIP. One time, when I was new to this and I restored a grouping of folders for a customer, while it was pushing stuff down we had some reduced phone quality. That download was taking up some of their VoIP. People could hear them fine but they were getting some static. What I found out is that there's an option to limit bandwidth during the day. For every customer now, when I install the product, I just do a quick audit of their internet speed. Based on what they can get, I give the download and the upload a percentage of that, so that it won't affect other systems. The bandwidth usage is completely customizable. If you want it to, it'll use your whole connection to get something important, and you can change that on the fly. It's not like it takes time for those settings to push down. But if you want good, everyday operations, you just limit it to a healthy percentage of the bandwidth during the day, and you're good to go. I am not using it to sell the automated recovery testing and I do not like that feature. I believe it has more of a risk for a false positive than anything. I have done the testing internally up until now with a team. When we have issues, we work on it as a group. We're all very aware of some of the pain points of restorations. One of those pain points is that, sometimes, that virtual disaster recovery is so good that even if I had a technician that did not configure a backup properly, if an error was made on our end, I don't get to see it because the virtual machine will spin up almost no matter what, Windows 10 and past. This system is that good. Even if I have a messed up computer that got backed up, it will still run and work and I've got to do a little bit more digging to figure out if it has an issue. I had exactly that happen; not in a real-world scenario, but when our team was testing. I could have just said, "Okay, I'm going to do recovery testing and give you a green light when the VM turns on." It can do that. This system is so great that it can turn almost any VM on. This is more of a personal philosophy for how our company runs stuff, as opposed to the viability of the tool itself. SolarWinds does the most that it can really do, without manual interaction from a human being. It does a good image test to see if all your stuff is there and if the VM turned on. But if you do that and it allows you to become complacent, you could miss backing up the drive and never know it. We actually almost had that happen and it might have if we didn't do our own recovery testing and check for stuff like that. Overall, I would give SolarWinds MSP Backup & Recovery a good 10 out of 10. There is not another product in the SolarWinds line of products that I'm happier with. This is the best of what they have, and I use almost every product they have, except their antivirus. The highlights of this solution are the way that they price it, how easy it is to use, and how customizable it is. I get to choose exactly how I want to use it, since it comes, default, with every feature. I get to choose how I present it to customers, if I want to do that. This is a good product that's really fair, and it's not complicated.
Oct 06, 2020
I am researching Backup and Recovery software. I am interested in Acronis. How does it compare to VEEAM and Azure?
2 out of 9 answers
MB
CEO/co-founder at a tech services company with 1-10 employees
02 June 20
Veeam is a leader. Acronis is a niche player. Veeam is integrated with most storage systems on the market. Functionality - I'd recommend Veeam.
ME
Presales Consultant at a tech services company with 501-1,000 employees
02 June 20
Acronis: -Modern mobile-enabled web interface -Touch-friendly, works on tablets -21st century look and feel Veeam: -Basic outdated windows interface -Windows only – no mobile devices -Ancient look and feel
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