Director/Principal Consultant at a tech services company with 51-200 employees
04 June 20
For us, this product works well. Our use case is fairly simple and it covers exactly what we need. I recommend using it, especially for an on-premises deployment. My advice for anybody who is implementing this solution is that it might be perfect as a cloud-based solution, but you may need some time to figure it out. I think that it should be just as easy on the cloud as it is on-premises. As a hybrid model, I think that it makes sense. I would rate this solution an eight out of ten.
The biggest lesson I've learned from using MSP Backup & Recovery is that there are options out there that I can be confident in, and I don't feel like I have to break a customer's bank to offer them. It's a really big deal for us to be able to do that. Having tested it and used it at this level, it's changed so much how we view what can be done, for keeping even our small customers' data safe. Before, it felt like I had to do a lot of extra things for the smaller places, because they couldn't afford the solutions that were better. Now I have something that I can trust to just do that for them. And it's so easy to maintain that it's really hard to look back and see that we were using other stuff before. My advice would be to understand that the features are there. Price it out, compared to the other solutions. Because they give you such clear-cut pricing with the system itself, it's really hard, when you get down to dollar and cents, for anybody else to compete, in my opinion. The only use case where that changes is maybe where many terabytes or petabytes of data are included, and you do not need a cloud solution. In that case your cloud solution is some sort of data center or solution you've set up yourself. If you need to back up to the cloud, and this goes for any size organization, and a data center is not an option, SolarWinds is something you have to consider. At least to price it out, especially considering you're never under any commitment, even if you want to try it for a month on one system. The worst case would be that you would get charged for a month of trying it out. What I did for us, beforehand, was that I tested how it worked on our systems. The R&D for that, for researching that and figuring it out, is $10 on a workstation, or $50 for that one month. How are you going to compare that to anything else, where you have to sign a contract? You might get a trial, but it's unlikely that you are going to be able to figure everything out in that time. It's so much easier to work with, in all aspects that I can think of, specifically as an MSP. It's not that I think this is the solution for everybody, but for MSPs that don't support incredibly large organizations, this is perfect. It is exactly the solution that I wish I had found years ago. When it comes to resource and bandwidth use in terms of backup recovery, for the most part I have not yet run into an issue. The one thing I have seen is a light blip on the VoIP. One time, when I was new to this and I restored a grouping of folders for a customer, while it was pushing stuff down we had some reduced phone quality. That download was taking up some of their VoIP. People could hear them fine but they were getting some static. What I found out is that there's an option to limit bandwidth during the day. For every customer now, when I install the product, I just do a quick audit of their internet speed. Based on what they can get, I give the download and the upload a percentage of that, so that it won't affect other systems. The bandwidth usage is completely customizable. If you want it to, it'll use your whole connection to get something important, and you can change that on the fly. It's not like it takes time for those settings to push down. But if you want good, everyday operations, you just limit it to a healthy percentage of the bandwidth during the day, and you're good to go. I am not using it to sell the automated recovery testing and I do not like that feature. I believe it has more of a risk for a false positive than anything. I have done the testing internally up until now with a team. When we have issues, we work on it as a group. We're all very aware of some of the pain points of restorations. One of those pain points is that, sometimes, that virtual disaster recovery is so good that even if I had a technician that did not configure a backup properly, if an error was made on our end, I don't get to see it because the virtual machine will spin up almost no matter what, Windows 10 and past. This system is that good. Even if I have a messed up computer that got backed up, it will still run and work and I've got to do a little bit more digging to figure out if it has an issue. I had exactly that happen; not in a real-world scenario, but when our team was testing. I could have just said, "Okay, I'm going to do recovery testing and give you a green light when the VM turns on." It can do that. This system is so great that it can turn almost any VM on. This is more of a personal philosophy for how our company runs stuff, as opposed to the viability of the tool itself. SolarWinds does the most that it can really do, without manual interaction from a human being. It does a good image test to see if all your stuff is there and if the VM turned on. But if you do that and it allows you to become complacent, you could miss backing up the drive and never know it. We actually almost had that happen and it might have if we didn't do our own recovery testing and check for stuff like that. Overall, I would give SolarWinds MSP Backup & Recovery a good 10 out of 10. There is not another product in the SolarWinds line of products that I'm happier with. This is the best of what they have, and I use almost every product they have, except their antivirus. The highlights of this solution are the way that they price it, how easy it is to use, and how customizable it is. I get to choose exactly how I want to use it, since it comes, default, with every feature. I get to choose how I present it to customers, if I want to do that. This is a good product that's really fair, and it's not complicated.
Presales Consultant at a tech services company with 501-1,000 employees
02 June 20
-Modern mobile-enabled web interface
-Touch-friendly, works on tablets
-21st century look and feel
-Basic outdated windows interface
-Windows only – no mobile devices
-Ancient look and feel