IT Service Delivery at a tech services company with 1,001-5,000 employees
Real User
Jul 8, 2021
This product is used for our entire IT ticketing system. We are now going to be using a module for IT asset management and I have started working with incident management. In two weeks from now, when we transition to version 3.0, I will be implementing change and problem management functionality. We have three departments that use the same ticketing tool.
Operations Head at a comms service provider with 201-500 employees
Real User
May 11, 2021
We are a technology company providing services using satellite for last-mile connectivity. We have 80,000-plus end-miles and provide connectivity within India only. These 80,000 nodes are VSAT (very small aperture terminals). We are using the solution for a service desk model to help manage customer complaints through our ticketing system. We have it on our own cloud. Initially, it was a hosted and physical-server model, but now we are using a combination of our physical server as well as our own cloud. It is within our own infra.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
This product is used for our entire IT ticketing system. We are now going to be using a module for IT asset management and I have started working with incident management. In two weeks from now, when we transition to version 3.0, I will be implementing change and problem management functionality. We have three departments that use the same ticketing tool.
We are a technology company providing services using satellite for last-mile connectivity. We have 80,000-plus end-miles and provide connectivity within India only. These 80,000 nodes are VSAT (very small aperture terminals). We are using the solution for a service desk model to help manage customer complaints through our ticketing system. We have it on our own cloud. Initially, it was a hosted and physical-server model, but now we are using a combination of our physical server as well as our own cloud. It is within our own infra.