Epicor Kinetic provides valuable functionalities for our organization as an ERP tool. The best features are similar to the previous version, with not a lot of difference between the two. Our vendor team and Epicor partner team set up Epicor Kinetic for us. After the setup, we encountered an error following the upgrade a couple of months ago. We raised the issue with the Epicor team, but the person who performed the upgrade could not resolve it. We still have not received a resolution from them, despite uploading our entire production database to them. There is a stuck process that constantly runs, which has caused ongoing issues. We attempted to resolve it ourselves as it was a data issue, but they could not assist us. Even after spending a couple of weeks on it, we had to resolve it on our own.
Epicor Kinetic provides valuable functionalities for our organization as an ERP tool. The best features are similar to the previous version, with not a lot of difference between the two. Our vendor team and Epicor partner team set up Epicor Kinetic for us. After the setup, we encountered an error following the upgrade a couple of months ago. We raised the issue with the Epicor team, but the person who performed the upgrade could not resolve it. We still have not received a resolution from them, despite uploading our entire production database to them. There is a stuck process that constantly runs, which has caused ongoing issues. We attempted to resolve it ourselves as it was a data issue, but they could not assist us. Even after spending a couple of weeks on it, we had to resolve it on our own.