The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the chain of services impacted when a server goes down.
ICT Analyst at a energy/utilities company with 5,001-10,000 employees
Real User
Jan 26, 2022
10 years back, we need to re-evaluate our IT Help Desk solution as we wanted to expand ITIL processes. Back then, it was known as vFire. We used Alemba vFire initially for incident and request fulfillment. We then added the use of change management, configuration mgt, and problem mgt.
IT Service Management (ITSM) ensures that IT services align with business needs, maximizing efficiency and minimizing risks through structured processes and quality management practices.ITSM solutions offer a range of functionalities to support IT operations. They provide a structured approach to service delivery and management, ensuring IT functions are aligned with business objectives. With insights from industry users, these tools are essential for maintaining service quality and boosting...
The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the chain of services impacted when a server goes down.
10 years back, we need to re-evaluate our IT Help Desk solution as we wanted to expand ITIL processes. Back then, it was known as vFire. We used Alemba vFire initially for incident and request fulfillment. We then added the use of change management, configuration mgt, and problem mgt.
The primary use of this solution is for IT service management and for ISO 20000. We have an on-premises deployment.