ICT Analyst at a energy/utilities company with 5,001-10,000 employees
Real User
2022-01-26T20:20:31Z
Jan 26, 2022
Alemba vFire is one of the more affordable than the other solutions on the market. There is not any additional cost for adding configurations or assets. The annual MA cost to ensure we get product updates is roughly about USD75,000 - 80,000 (although services are not included).
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
The product is much cheaper than ServiceNow. There are no hidden charges.
Alemba vFire is one of the more affordable than the other solutions on the market. There is not any additional cost for adding configurations or assets. The annual MA cost to ensure we get product updates is roughly about USD75,000 - 80,000 (although services are not included).