ServiceNow has grown as a product. They provide specific products for different industries. ServiceNow’s service portal is customizable. The product’s out-of-the-box configuration is faster to implement. Overall, I rate the solution a seven out of ten.
IT Business Relationship Manager at Royal Commission for Jubail and Yanbu
Real User
2019-10-22T04:42:00Z
Oct 22, 2019
We are not using the latest version but we are planning to upgrade. We are looking forward to improvements in the reporting in the newest version. This is a product that I recommend. The only suggestion that I have for anybody who is implementing this solution is to buy the latest release because there are a lot of new features and enhancements. I would rate this solution an eight out of ten.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
ServiceNow has grown as a product. They provide specific products for different industries. ServiceNow’s service portal is customizable. The product’s out-of-the-box configuration is faster to implement. Overall, I rate the solution a seven out of ten.
The solution meets most of the basic functions needed. I rate Alemba vFire a seven out of ten.
We are not using the latest version but we are planning to upgrade. We are looking forward to improvements in the reporting in the newest version. This is a product that I recommend. The only suggestion that I have for anybody who is implementing this solution is to buy the latest release because there are a lot of new features and enhancements. I would rate this solution an eight out of ten.