IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
Incident Management is the most valuable feature of the solution.
When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap.
The workflow is very good, as well as customizable.