The licensing model should be changed. It varies from organization to organization, depending on how it is integrated with the business. Technical support should be included in the standard licensing fees when we purchase the product. Standard support will be included, not premium support.
Documentum's pricing is reasonable compared to some competitors like Palo Alto. However, there may be additional costs for support that need to be considered.
Learn what your peers think about OpenText Documentum Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
OpenText Documentum has announced a new licensing model, which could be more expensive. We have a perpetual license, and I will see how that will work with the new licensing model.
Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd
Reseller
Oct 20, 2023
There are a lot of cheaper options in the market, such as Dropbox. It camouflages itself as an enterprise management solution, but it is not. Enterprise content management is not about storing files. It's more about collaboration, workflows, version management, and security. It is where solutions like Dropbox fail. At times, customers have a perception that they can do the same thing with Dropbox and wonder why they must invest so much in Documentum. Here, the value gap or communication is lost. We communicate the value of the solution to the customer. There is scope for reducing the cost to some extent. We cannot always expect organizations to have a minimum of 250 users. For licensing, we can also look at organizations with 50 members. It's an entry point for us if they see value in it. We can always leverage other OpenText products.
Regarding pricing, although I'm not directly involved, I've heard from my manager that the pricing has improved significantly. The price is considered affordable now.
OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security...
The price that we are paying for OpenText Documentum is similar to our competitors, so I am aware that it is on the same price level.
The licensing price is quite high, rated around seven or eight out of ten for pricing.
The licensing model should be changed. It varies from organization to organization, depending on how it is integrated with the business. Technical support should be included in the standard licensing fees when we purchase the product. Standard support will be included, not premium support.
The product is expensive.
Documentum's pricing is reasonable compared to some competitors like Palo Alto. However, there may be additional costs for support that need to be considered.
OpenText Documentum's pricing is good.
OpenText Documentum has announced a new licensing model, which could be more expensive. We have a perpetual license, and I will see how that will work with the new licensing model.
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
There are a lot of cheaper options in the market, such as Dropbox. It camouflages itself as an enterprise management solution, but it is not. Enterprise content management is not about storing files. It's more about collaboration, workflows, version management, and security. It is where solutions like Dropbox fail. At times, customers have a perception that they can do the same thing with Dropbox and wonder why they must invest so much in Documentum. Here, the value gap or communication is lost. We communicate the value of the solution to the customer. There is scope for reducing the cost to some extent. We cannot always expect organizations to have a minimum of 250 users. For licensing, we can also look at organizations with 50 members. It's an entry point for us if they see value in it. We can always leverage other OpenText products.
Regarding pricing, although I'm not directly involved, I've heard from my manager that the pricing has improved significantly. The price is considered affordable now.
The price of Documentum could be lower. It's quite high compared to its competitors.
Governments organizations don't pay an annual cloud subscription licensing fee, most licenses for government organizations are perpetual.