IT Service Delivery Leader | Senior Consultant at Cognizant
Real User
Feb 17, 2023
The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners.
As I work based on the IT governance framework, what I like best about ServiceNow CMDB is ITSM, so incident/service request management. I also like that it can be useful for project portfolio management.
I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI.
The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people.
You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution.
It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability.
Solution Sales Consultant at a consultancy with 201-500 employees
Consultant
Apr 15, 2021
It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service.
ServiceNow Configuration Management Database (CMDB) is an intuitive cloud-based solution that gives users the ability to keep track of their information technology infrastructure.
ServiceNow CMDB gives users the ability to diagnose and manage any issue that might appear in their systems. Users have at their disposal a suite of capabilities that allow them to handle any number of tasks.
Benefits of ServiceNow Configuration Management Database
Some of the benefits of using ServiceNow...
The product's initial setup phase was simple.
One of the most valuable aspects of ServiceNow CMDB is its user-friendly interface and high degree of customization at the user level.
ServiceNow excels in integration and is considered the best tool in the market for this purpose.
ServiceNow CMDB is fully integrated and complete. ServiceNow has modules for everything an IT service company needs, and it's flexible.
One important element is automation. We can back up and manage multiple configurations. It also enables password self-service.
The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners.
We chose ServiceNow because it has more functionalities. It takes at least one week to be trained on ServiceNow, and it is easy to learn.
I deal mostly with asset management, and ServiceNow helps me do my job more effectively.
It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one.
The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good.
As I work based on the IT governance framework, what I like best about ServiceNow CMDB is ITSM, so incident/service request management. I also like that it can be useful for project portfolio management.
It integrates with so many different things.
ServiceNow CMDB assisted us in streamlining multiple processes.
ServiceNow is basically a go-to when it comes to Remedy and ticket management.
The different tables are available in ServiceNow CMDB are quite good. We don't need to create many custom tables.
I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI.
The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people.
You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution.
It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability.
It has helped in tracking hardware and software and reducing overall costs.
Portfolio management is very useful for us.
It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service.
The initial setup isn't too complicated.
The centralization in general is great. You get one version of the truth when you have a CMDB because it's all centralized.
ServiceNow CMDB works great for large and small businesses.