2019-08-02T10:40:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What do you like most about ManageEngine Desktop Central?

Hi Everyone,

What do you like most about ManageEngine Desktop Central?

Thanks for sharing your thoughts with the community!

23
PeerSpot user
23 Answers
Ameen Ahsan - PeerSpot reviewer
Lead - IT Helpdesk at a financial services firm with 1,001-5,000 employees
Real User
2022-11-01T10:59:32Z
Nov 1, 2022

We can scale the product.

Search for a product comparison
Park Armstrong - PeerSpot reviewer
Chief Technical and Solution Architect at Vertigo Inc.
Real User
Top 5Leaderboard
2022-07-20T16:57:33Z
Jul 20, 2022

Identification of gaps and filling the gaps with updates are most valuable. We are able to identify known updates or missing updates and then update.

HY
IT engineer at Saint Luke's Health System of ID
Real User
Top 5Leaderboard
2022-06-19T05:54:00Z
Jun 19, 2022

ManageEngine Desktop Central is stable.

Andy_Smith - PeerSpot reviewer
Head of Digital Data Technology & Facilities at The Electoral Commission
Real User
Top 10
2022-04-06T11:17:49Z
Apr 6, 2022

The solution is stable.

KL
General Manager at Tata Motors
Real User
2022-03-15T09:26:55Z
Mar 15, 2022

In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good.

DM
Operations and Support Manager at a consultancy with 501-1,000 employees
Real User
Top 5Leaderboard
2022-02-18T17:56:23Z
Feb 18, 2022

ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us.

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Jedidia Andriamanampisoa - PeerSpot reviewer
Head of IT Services at Ambatovy Joint-Venture
Real User
Top 10
2021-12-23T03:19:00Z
Dec 23, 2021

All of Desktop Central's features are valuable, especially its simplicity.

Vinod Pardeshi - PeerSpot reviewer
Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Real User
Top 10
2021-11-12T12:37:56Z
Nov 12, 2021

Everything is easily centralized and managed under this one product.

AR
Engineering Technical Lead at a financial services firm with 10,001+ employees
Real User
Top 20
2021-11-09T04:33:00Z
Nov 9, 2021

The solution is definitely scalable.

Saranraj Kumar - PeerSpot reviewer
Senior Modern Workplace Expert at a insurance company with 1,001-5,000 employees
Real User
Top 10
2021-11-08T19:53:02Z
Nov 8, 2021

One of the benefits of Desktop Central is it made the provisioning process simpler because now we have a provisioning package. We have around 1,500 laptops at the moment and all these PCs were provisioned by a provisioning package. In the provisioning package, we have integrated every aspect of renaming, deploying applications, patching, etc., so we simply execute the provisioning package and as soon as it's executed, it will install the management agent. Once the agent is installed, it will take care of all the tasks, so we don't have to sit in front of the computer to prepare the machine. This really helps us to provision the PC quickly with our agent.

AM
Senior System Administrator at a tech services company with 5,001-10,000 employees
Real User
Top 20
2021-10-22T13:35:21Z
Oct 22, 2021

The initial setup is easy.

JK
Senior IT Support Analyst at a healthcare company with 51-200 employees
Real User
Top 5Leaderboard
2021-08-25T20:18:36Z
Aug 25, 2021

The patch management aspect of the solution is the most valuable part for us.

Leonardo Moraes - PeerSpot reviewer
IT Manager at a tech services company with 5,001-10,000 employees
Real User
Top 5Leaderboard
2021-02-26T14:40:44Z
Feb 26, 2021

The initial setup is pretty straightforward.

CL
Network Administrator at a maritime company with 10,001+ employees
Real User
Top 10Leaderboard
2020-12-23T03:34:05Z
Dec 23, 2020

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

CB
Manager of Information Technology at a engineering company with 201-500 employees
Real User
Leaderboard
2020-11-18T19:33:58Z
Nov 18, 2020

It's a complete product that allows you to remote troubleshoot, has an inventory of systems.

reviewer1423716 - PeerSpot reviewer
IT Systems Manager at Algorythma
Real User
2020-09-20T14:28:00Z
Sep 20, 2020

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way.

Abbasi Poonawala - PeerSpot reviewer
Chief Enterprise Architect at Bank in KSA/JPMORGAN
Real User
Top 5Leaderboard
2020-08-04T07:26:19Z
Aug 4, 2020

The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine.

it_user722820 - PeerSpot reviewer
Systems Administrator at a manufacturing company with 501-1,000 employees
Real User
2020-08-02T21:31:00Z
Aug 2, 2020

ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it.

reviewer1394517 - PeerSpot reviewer
IT Manager at The White Family Companies, Inc.
Real User
2020-07-24T13:04:00Z
Jul 24, 2020

Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers.

Dario Podhorski - PeerSpot reviewer
System Administrator at Vodovod Osijek
Real User
2020-07-24T05:46:00Z
Jul 24, 2020

Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems.

TM
Chief Information Security Officer at a retailer with 1,001-5,000 employees
Real User
2020-07-23T20:57:00Z
Jul 23, 2020

Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating.

reviewer1394538 - PeerSpot reviewer
Product Manager - Solution Architect at iOCO
Real User
2020-07-23T20:06:00Z
Jul 23, 2020

The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable.

MJ
Assistant Manager at Muscat Pharmacy & Stores LLC
Real User
2019-08-02T10:40:00Z
Aug 2, 2019

The most valuable feature of this solution is the Patch Management.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Dec 1, 2021
Which is better and why?
2 out of 5 answers
Sumit Dubey - PeerSpot reviewer
Technical Lead at HCL Technology
Nov 23, 2021
My recommendation is to use MS Intune as a solution and you can drop both SCCM and ManageEngine Desktop Central.  Intune is the best solution for managing mobile devices and endpoints. You can also manage your servers but there will be some difficulty in managing on-premises servers. 
MW
User at a healthcare company with 501-1,000 employees
Nov 24, 2021
Quest's Unified Endpoint Management - please have a look at this solution: easy to manage, best for mass task deployment, comprehensive and customized reporting.
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Nov 17, 2021
How does Microsoft Intune compare with ManageEngine Desktop Central? Which would you choose and why?
See 2 answers
MN
Manager, Information Technology Support at Innoveo
Oct 25, 2021
Hi . I use both systems . Intune is simply too good to configure a system via autopilot and enforce AD/ Azure AD policy whereas Desktop Central is excellent for patching  Desktop Central is great for patch deployment and software deployment but falls short on many other fronts like correctly reporting information - I had to raise tickets to their support to get it fixed  Intune too has its issues - I does not have an inventory reporting functionality The company portal is an app which has to be installed on the endpoint . The reporting mechanism is not on par with Desktop Central.  DC does not have the OS deployment capability ( OS Deployer is an add on) whereas Intune has the Autopilot capability built into the system to remote install the laptop including enabling bitlocker encryption DC has strong patch deployment capability whereas its bit vague on Intune This list goes on so Im stopping here 
Janet Staver - PeerSpot reviewer
Tech Blogger
Nov 17, 2021
ManageEngine has a great patch management feature. It is actually one of my favorite features because it allows you to approve or decline whichever windows or third-party patches you want. You can also schedule them during off hours, force reboots, or even wake devices up for patching. ManageEngine also has a very small yet powerful installation file, which I found very easy to deploy across the network even though I have several remote locations. Considering that ManageEngine is a multi-asset and IT process manager, it enables you to effectively manage all of the assets very well and has a very intuitive and dynamic interface. One thing I dislike about ManageEngine is their software deployment tools. It’s great for mass deployments but I wish it included one-off deployments to a single computer. Also, in order to enable the file transfer option when you are using it for the first time, you have to install a plugin. Sometimes the control center can be a little slow, too. Microsoft Intune is robust and it allows you to deploy applications to its enrolled devices. This makes it a beneficial solution in asset management and also patching machines. It also gives you the ability to restrict user actions on their machines, which I find to be very helpful from a security standpoint. In general, Microsoft Intune’s enrollment process on devices is straightforward and easy. You can set policies, and administrators are able to guide users on how to enroll their machines. One major downside of Microsoft Intune for me is that it has inferior and poor quality device reporting. Conclusion:Overall, I would recommend ManageEngine because not only is it a well-developed tool, but it also provides an excellent adaptation to its interface, and I have found its implementation and use to be nothing less than exceptional.
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