Senior Principal Engineer, Network Systems at a comms service provider with 1,001-5,000 employees
Real User
Top 20
2022-09-12T13:53:47Z
Sep 12, 2022
I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out.
Crisis Management Director at a healthcare company with 10,001+ employees
Real User
Top 20
2022-04-25T09:34:26Z
Apr 25, 2022
I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.
It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.
By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.
You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it.
Director - IT at a tech consulting company with 1,001-5,000 employees
Real User
2018-12-05T11:40:00Z
Dec 5, 2018
The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.
Communication Manager at a tech services company with 1,001-5,000 employees
Real User
2018-12-02T07:34:00Z
Dec 2, 2018
Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.
Manager at a transportation company with 51-200 employees
Real User
2018-10-04T17:27:00Z
Oct 4, 2018
The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful
Management, IT Infrastructure at a pharma/biotech company with 10,001+ employees
Real User
2018-10-04T17:27:00Z
Oct 4, 2018
Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input.
Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling,...
It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out.
I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.
The post mortem reports are descriptive, indicating who joined the call and when.
A robust solution with multiple modules that can be leveraged.
The most valuable feature is the support calendars.
It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.
By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.
With SaaS, we can implement in other regions without having to physically go to there.
You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it.
The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.
Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.
The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors.
The rotation and replacement options save our managers a lot of time.
The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful
Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input.
The system has a lot of great features and they keep adding to it.
Even in the first few months, we realized some of those benefits around shortening the time to resolution.