ManageEngine has an AI assistant of their own, which they've had for a couple of years. Their CEO, Mr. Vembu, himself is leading the AI development team. I have not yet used AI features in ManageEngine NetFlow Analyzer because it's straightforward to see and understand without the help of AI itself so far. I am very confident of future features that are coming into AI. For example, if issues are detected, they'll automatically be able to create tickets, assign them to the right parties, and help admins follow up. Maintenance can be divided into two aspects. One is the maintenance of the product itself, which the OEM handles through updates, security fixes, and patches. The second is the services, where we come in. We manage and maintain ManageEngine NetFlow Analyzer for our customers by performing health checks every few months. If there are updates or new features, we help our customers implement them and maximize their value from these tools. For some customers, we have on-site resources deployed who rapidly respond to issues. For most customers, we offer remote support and provide support on an ad hoc basis. I give this solution a rating of 10 out of 10 and absolutely recommend it based on our experience.
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ManageEngine has an AI assistant of their own, which they've had for a couple of years. Their CEO, Mr. Vembu, himself is leading the AI development team. I have not yet used AI features in ManageEngine NetFlow Analyzer because it's straightforward to see and understand without the help of AI itself so far. I am very confident of future features that are coming into AI. For example, if issues are detected, they'll automatically be able to create tickets, assign them to the right parties, and help admins follow up. Maintenance can be divided into two aspects. One is the maintenance of the product itself, which the OEM handles through updates, security fixes, and patches. The second is the services, where we come in. We manage and maintain ManageEngine NetFlow Analyzer for our customers by performing health checks every few months. If there are updates or new features, we help our customers implement them and maximize their value from these tools. For some customers, we have on-site resources deployed who rapidly respond to issues. For most customers, we offer remote support and provide support on an ad hoc basis. I give this solution a rating of 10 out of 10 and absolutely recommend it based on our experience.