2020-02-09T12:23:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What advice do you have for others considering Lucidchart?

If you were talking to someone whose organization is considering Lucidchart, what would you say?

How would you rate it and why? Any other tips or advice?

27
PeerSpot user
27 Answers
MichaelChirinian - PeerSpot reviewer
Data Engineer at Mindmap
Real User
Top 10
2022-03-02T12:22:00Z
Mar 2, 2022

It is a great way to change text into visual ideas. I'm advocating for this tool so that more and more people get licenses, but in my small circle of people, not many people have used it before. I'm probably one of the early adopters. I am not a power user, and I started to use it only because the client chose it. I had heard about it before. I like it, and I use it, and for my consulting company, personally, I will be using and getting Lucidchart. I have got hooked on it, and I will use it. I would also promote it if I went to another client. I haven't used team hierarchies much. I have also not yet used the solution to create database schemas or modify existing data structures, but I plan to use do that after I have access to the platform on Google to connect Lucidchart to those datasets. After I have access, I'll start exploring that capability to extract all of the data. Similarly, I have not used its ability to compare versions of documents. It provides real-time collaboration among users so that everyone is accessing and working on the same version of the document. I've seen this feature available, but I just didn't have a need to use it because I'm a single contributor. I do see its capabilities and I've used Mural and other collaboration tools, so I gather that it would work very well. I wouldn't challenge it. If I have to use it, I'd know how to use it, and it would be effective. I'd rate it a nine out of 10. I really like it.

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SL
Sr. Eng Program Manager at a healthcare company with 1,001-5,000 employees
Real User
2021-07-15T13:53:00Z
Jul 15, 2021

My advice would be to give it at least a good hour to try it before you make any decisions. It shouldn't take that long, but if you put in effort for an hour, I think that you will get immediate results to see the benefits. A nice thing is that this platform's very forgiving, so I would say to learn to experiment. Overall, I like it. I just need to find some dedicated time to learn some of the nuances of using the tool. I would rate Lucidchart an eight out of ten.

Mark N Sawczuk - PeerSpot reviewer
Informatics Data Scientist at Abbott
Real User
Top 10
2021-07-12T21:44:00Z
Jul 12, 2021

My advice would be to be careful with the plugins, as far as if you're using this plugin as a means to bring in diagrams into something else, understand what the long-term implication is. If you decide to change or not, it's a great tool. Copy-paste your diagrams, copy-paste pictures, or export picture PNGs of your diagrams to paste into other tools so you don't rely on the plugin perpetually working. I would have rated Lucidchart a ten out of ten but after my recent experience with them, it's now a seven.

Joshua Thompson - PeerSpot reviewer
Integrator at a media company with 11-50 employees
Real User
Top 10
2021-07-05T21:06:00Z
Jul 5, 2021

From a teacher's standpoint for projects for my kids, we used the free version because I was at a low-income school. They always used Lucidcharts to create charts, whether it be a timeline or to show the military. I was a history teacher, so I would show the generals and the people leading out as the hierarchy. I've always used it for hierarchy purposes or timelines, from a teacher standpoint. From an executive leadership standpoint, I only used it for the organization chart that I created this past week. I didn't even know there were databases there. My advice would be to go to YouTube first and look at how people use Lucidchart's organization. Explore through the website and frequently asked questions and get a better understanding before you start. Use the free version for about a week and then explore if you should purchase Lucidchart. I would definitely look for reviews, recommendations, and past people's experiences before pulling the trigger. I definitely will explore some options as we have a need for them. This is a trial for the company and if everything goes as well as planned as far as implementing our organizational chart and looking at the other features it has, we will definitely start exploring how Lucidchart could help us. A tip would be to just start off by using the pre-made charts and the pre-made formats, like I did, and allow time. I would set aside an hour a week to just play around Lucidchart and to click on all different features and all that kind of stuff. I didn't have that opportunity because I was pushed for time. But I definitely would explore Lucidchart through the free version and see what the paid-for version would give you in addition to what the free does and then just play around with it, make different charts and see what all they offer. I would rate Lucidchart an eight out of ten.

SS
Senior Business Analyst at a tech services company with 201-500 employees
Real User
2021-07-05T14:12:00Z
Jul 5, 2021

It's a good tool and it's easy to get started with. It's web-based and has a good knowledge base and templates. It will meet your needs to get something up and running quickly. I would rate Lucidchart an eight out of ten.

Roseann Joy Braley - PeerSpot reviewer
Project Manager at Freelancer
Real User
Top 10
2021-06-29T14:37:00Z
Jun 29, 2021

I would rate Lucidchart a ten out of ten.

Learn what your peers think about Lucidchart. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
656,474 professionals have used our research since 2012.
TW
Sales Representative at a consumer goods company with 10,001+ employees
Real User
Top 20
2021-06-29T07:20:00Z
Jun 29, 2021

We're a smaller company, so we're still trying to expand all the software that we have access to, but as of now, we haven't really expanded to Atlassian, Salesforce, Microsoft, G Suite. We have been able to just share it over the cloud and make sure everyone has access to it on all their different devices. That makes it a lot easier for everyone to see it and understand it as well. Lucidchart is unique and you're able to see the flow and see everything all at once. So comparing it to something like a PowerPoint-type thing, it's definitely a lot easier. My advice would be to dedicate even just an hour to it because once you get that first hour to understand the different features that Lucidchart has, it's going to be a very straightforward and easy process the rest of the time. Obviously, with any software, it takes some time to learn all the different features and learn how it can best integrate with your company. Dedicate that time and make sure you put in a little effort because it's super easy, it's super clean and quick to understand, so if you just put in that little bit of time, it's going to be beneficial and it's going to make any flow that you have within your company a lot easier to teach and to delegate. I would rate Lucidchard an eight or a nine. There are always features that any software can implement to improve. Obviously, there's always room for improvement. Overall, it's been a wonderful experience, so I'd give it an eight.

AS
Software Consultant at a tech services company with 11-50 employees
Consultant
Top 20
2021-06-27T14:32:00Z
Jun 27, 2021

There is a lot of functionality in Lucidchart but for my use cases, what I need is limited. I have not used the organizational charts to visualize and understand team hierarchies and relationships, but I have a high-level understanding of how it's supposed to be done. It's pretty simple and does it pretty well. Similarly, I have not used the functionality to compare versions of documents. This is something that I might use in the future but I have not used it thus far. The biggest lesson that I have learned from using Lucidchart is that it's a great tool for putting your ideas into something visual and brainstorming with your team. Multiple people can collaborate on the same visual diagram that you're creating, and they can all add their ideas at the same time. The brainstorming and ideation features are the best ones. My advice for anybody who is considering this solution is definitely to implement it. If you are developing software then Lucidchart is something that you should look into. In summary, this is a good product but it is not perfect because of the lack of training material that is available. I would rate this solution an eight out of ten.

GG
Engineering Student at a university with 501-1,000 employees
Real User
Top 20
2021-06-27T12:59:00Z
Jun 27, 2021

This is a well-rounded application and I have recommended it to my classmates. If Lucid could make a deal with universities, where it was free for students to use for projects over the duration of their courses, then it would be very good because many more people would become familiar with the platform. It is user-friendly to the point where it is easy for anyone to understand and use the platform, and Lucid is a top company because of that. I also think that for business owners, Lucid should have a bulk package that is available for multiple workstations. I would rate this solution a nine out of ten.

PC
Web Developer at a tech services company with 51-200 employees
Real User
Top 20
2021-06-23T17:56:00Z
Jun 23, 2021

My advice for anybody who is considering Lucidchart is to first study the basics, and how it can be used in projects. The product is good, but my usage in the future will vary depending on my projects and requirements. Overall, I would rate this product somewhere in the middle. Not bad, but not good. I would rate this solution a six out of ten.

OA
Chief Operating Officers at Work Pillars
Real User
Top 20
2021-06-23T14:29:00Z
Jun 23, 2021

There were several features that I did not use, including the org chart capabilities. However, for what I did use, I felt that it was pretty good in terms of being able to share documents and complete tasks. This is true, even for the free version. I only use a PC and the experience was pretty good. I didn't have the opportunity to use it on a MacBook. Some people find it easier to look at a diagram, rather than read through written documents. This is a good product for people that have knowledge of diagrams. Not everybody is a visual person. For people who work in engineering or architectural fields, where they are used to having a good visual representation to help them understand what they're trying to achieve, it saves them time and money. However, for people in other fields, where they don't typically use visual representations, I don't think it will necessarily help. You have to have an eye for that, and you have to be in that field to be able to understand what's happening on a chart or the visual representation is actually depicting. I will definitely advise people to use Lucid. I don't know if people are willing to pay monthly, without even getting a full taste of what the product is and how helpful the product will be to them. With the trial period, it may not be enough time to fully explore the multiple features that Lucidchart has to offer. Ultimately, I think that if people take enough time to experience the product, they will see that it gives them what they need. My advice is to try it but do so as quickly as you can because the free trial goes by quickly. There is also a limit on the things that you can do, with respect to the charting capabilities. Limited-time trials should have full capabilities but Lucidchart does not. Overall, this is a good product and the biggest trouble that I had was finding them. I would rate this solution a nine out of ten.

Ricardo Trigueros - PeerSpot reviewer
Senior Financial Analyst at Lookout
Real User
Top 10
2021-06-21T19:26:00Z
Jun 21, 2021

My advice would be to be open to another product that, in the end, is just a whole lot more intuitive and easy to adopt and so much more valuable for collaboration. It's good to be open to new products, especially outside of Microsoft or Google Suite. Have an open mind to other products outside of my main technology stack. I don't yet use the other products in the Lucid suite but I definitely would. It's just going to be one at a time for me, but I definitely will be taking advantage of other features and products. I would rate Lucidchart a nine out of ten.

LS
Office Manager at a energy/utilities company with 201-500 employees
Real User
Top 20
2021-06-21T10:37:00Z
Jun 21, 2021

This is a SaaS solution and I did not understand why it was that every time I wanted to get into Lucidchart, I had to go through Chrome or IE to open it and then log in from there. For most applications, you download it and you can just drag and drop it into your Windows and work from there. I wasn't sure if I was opening my charts the correct way. I really didn't mind because as long as I can get my work done, I'm happy. The biggest lesson that I have learned from using this product is that I don't need to struggle with creating org charts. It's quick and easy to use. I would rate this solution a nine out of ten.

Chris Denly - PeerSpot reviewer
Data Advanced Analytic Specialist at a manufacturing company with 51-200 employees
Real User
Top 20
2021-06-20T10:01:00Z
Jun 20, 2021

I probably use 20% of the features available in the product. I'm sure there is a lot more than I could be using it for and over time, I'll figure out more of it. My advice for anybody who is looking into implementing Lucidchart is that if it fits what you want to do, I recommend it. I would rate this solution an eight out of ten.

CT
Business Development Representative at Dataiku
Real User
2021-06-14T07:21:00Z
Jun 14, 2021

I would definitely recommend it. It is a tool that I wish I had in my previous jobs and companies. I would advise others to start with an existing template from the company and then reverse engineer that. It is very easy and very intuitive to use, so I would say go for it. Lucidchart really has a clear overview. Once you have your players charted out, it is bound to change at some point, and it is not going to be static. It is dynamic, and Lucidchart can definitely accommodate. It is adaptable enough to accommodate all those changes. Our company only uses Mac. So, it's not important for us to be able to access it on PC. I have not used Lucidchart's ability to compare versions of documents. I would rate Lucidchart a nine out of 10.

Visahl Samson David Selvam - PeerSpot reviewer
IT Manager at Eagle i Security Services =
Real User
Top 10
2021-06-14T07:19:00Z
Jun 14, 2021

It is very flexible and easy to use. These are the two main things about Lucidchart. Moreover, it doesn't take so much technical support. It is just click-and-drag. With some of the other solutions, you need some technical knowledge to understand how it works, whereas Lucidchart doesn't require any technical knowledge. If you have experience working with Word, PowerPoint, or Excel, you can use it easily. I have very occasionally used Lucidchart to create database schemas or modify existing data structures. I have not used Lucidchart's ability to compare different versions of documents. I might try it in the future. I haven't tested it with Mac. I have a Lenovo PC and an HP workstation. It works fine with both. I have also tested it with Ubuntu, and it works totally fine with that. In our organization, everyone uses Microsoft. I would rate Lucidchart a nine out of 10. It just needs more wireframing features.

RR
People Performance & Culture - Generalist at a tech vendor with 501-1,000 employees
Real User
2021-06-11T02:06:00Z
Jun 11, 2021

I have definitely told people to use it. It really makes things easier. The visualization is really good, simple, and neat. For me, visuals work much better, and it is easier to spot mistakes when you can see it all in one go rather than in different steps. I would definitely advise people to integrate it and use it as much. In my organization, we currently only use PCs, but it is good that it is compatible with Mac and PC. I have not used its ability to compare versions of documents. I have also not used any other product from their suite. I would rate Lucidchart a nine out of 10. It just needs a little bit more fun factor.

SS
Marketing Director at a construction company with 11-50 employees
Real User
Top 20
2021-06-10T16:36:00Z
Jun 10, 2021

It is definitely for most businesses. I've worked in a couple of different industries in my professional career. I've been a teacher. I've been in construction. This is my second time in construction. I've also been in marketing for a marketing company. I've been a business owner, and it has always been useful, so I can't really think of an industry where you wouldn't benefit from using it. I used to use it with Slack. We have Teams now, which I hate. I like Slack much better than Teams, and when I use Slack, I integrate it. I don't know if I ever used the direct integration, but we definitely used to bounce stuff back and forth in Lucid when we were using Slack as our communication platform. These two tools are pretty complementary. They're both SaaS products. I tend to prefer the SaaS experience to having to download something. I am currently not using Lucidchart for real-time collaboration among users because generally, I'm the document owner. I have done that in the past with my business partner for agency work, but never with a team or with more than one other person. This is something that I would like to do in the future. I see that as a huge plus. I just haven't used it yet. When I used it with my business partner, the development process was much faster because he didn't have to tell me first what needs to be changed and then I would change. It was so much easier. That's what I'm dealing with now. I'm going to slowly roll it out and start giving some of my co-workers access to Lucidchart because if they have feedback on a document, they have to be over my shoulder telling me what to change, whereas I could be sending them the link, and they could be changing it themselves if they have the feedback. That's obviously more preferable to what we're doing now. I have very briefly touched Lucidspark. I don't think I've created a complete document in Lucidspark. It's something that I would like to use more, especially as we get into using more of these tools for strategic planning as opposed to mapping existing processes or improving processes. Right now, Lucidchart does pretty much everything we need, and I'm even using Lucidchart for things where I might use Lucidspark. For example, for the object mapping solution, I should be using Lucidspark, but Lucidchart does what I need, and so I don't have to use Lucidspark. That's why I haven't felt the need to move over to Lucidspark. I would rate Lucidchart a 10 out of 10.

Kumud Naugai - PeerSpot reviewer
Business Support Analyst at Westpac
Real User
Top 10Leaderboard
2021-06-01T13:27:00Z
Jun 1, 2021

Lucidchart is quite interesting and an easy-to-use application. It offers you a range of templates that are ready to use. You can import your previous files from any other platform that you were using. It has various integrations that can be very beneficial if you are using enterprise applications like Slack and Salesforce, for example. I have not tested the integrations but I expect they are quite useful because we use Atlassian Confluence and it would really be good to directly export from this application to Confluence. We do create process flows and flow charts in Confluence to make our customer base and to keep our Knowledge Base up to date. I haven't used the integrations because they have to go through a security review and be approved for use. The biggest lesson I have learned from using it is that you need to take a leap of faith and try something new. Read the reviews, read the FAQs, and see the functionality. If you don't try, you won't get to know if it can help with what you are doing.

LD
Change Analyst at a leisure / travel company with 501-1,000 employees
Real User
2021-06-01T11:09:00Z
Jun 1, 2021

I would definitely advise purchasing it straight away. You will not regret it. I would rate Lucidchart a ten out of ten.

Emilia Maria D'Anzica - PeerSpot reviewer
CEO at growthmolecules
Real User
Top 5Leaderboard
2021-02-04T20:43:00Z
Feb 4, 2021

My advice for anybody who is considering this product is to take advantage of the free trial. Use the templates and they have a lot of good training available, so take advantage of it. The biggest lesson that I have learned from using Lucidchart is that there are a lot of templates and ways to be efficient by using a platform. I would rate this solution a nine out of ten.

Jordan Rich - PeerSpot reviewer
Product Manager at Foundry Payments
Real User
Top 10Leaderboard
2021-01-13T09:11:00Z
Jan 13, 2021

Compare Lucid to the other providers in the space, whether it be Gliffy, drawio, or Visio and understand how they export and share work with other team members, and which is easiest to use.

JP
Business Analyst at a real estate/law firm with 201-500 employees
Real User
Top 10Leaderboard
2020-12-27T09:22:00Z
Dec 27, 2020

As far as project planning, execution, project status reporting, and requirements analysis, if planning is a big part of it, Lucidchart is a must-use.

BB
CEO at a consultancy with 1-10 employees
Real User
Top 10Leaderboard
2020-12-27T09:22:00Z
Dec 27, 2020

We are a consulting company that works with CEOs. In many cases, we are recommending products. In a lot of situations, Lucidchart could be a useful tool for organizations that we work with, and we would definitely recommend it to them. However, for it to become a really useful tool organizationally, you must have somebody walk you through a process of how you would embed it. I don't think that they have that. Most people are visual first and prefer that as a way to communicate. In the future, if there is an opportunity to do so, we would potentially increase usage. We have to learn more about how we would utilize the tool, but we are not opposed to increasing usage. I would rate this product as a seven (out of 10).

Kevin Heires - PeerSpot reviewer
Product and Materials Manager at Case Systems, Inc.
Real User
Top 5Leaderboard
2020-12-27T09:22:00Z
Dec 27, 2020

I love the program as it is so far. Being able to link comments and things to images has been fantastic for me. For me, using it as a solution for whiteboard, canvas-type, thought-thinking, mind mapping has been fantastic. I would rate this solution as an eight (out of 10). Feature and functionality-wise, it is fantastic. I just wish visually that I had a bit more control to polish it up.

Scott Rogers - PeerSpot reviewer
Director of Strategic Accounts at a marketing services firm with 11-50 employees
Real User
Top 5Leaderboard
2020-12-22T11:30:00Z
Dec 22, 2020

It does everything that we want it to do. I would give it a 10 (out of 10). I think it's great. It is not a huge deal for us that the suite can be centrally managed by a unified administration console, but it is nice. We use some of the integrations with Microsoft. They're somewhat important, but not a deal breaker. We wish they would incorporate them into Lucidspark. So, if I make a chart and want to put it into a presentation, then it is nice to be able to make a change to the chart and have it automatically update in a presentation without having to reimport it. We are also heavy users of Microsoft Teams, so it's nice that I can share charts within Teams. We don't really use it for new teams and hierarchy charts. We really haven't used Lucidchart's ability to compare versions of documents. We probably should because it happens. The client will ask for a change to the architecture and see what it was before. However, we have not utilized this feature a lot.

Mayank Thakur - PeerSpot reviewer
Product Lead at Moglix
Real User
2020-02-09T12:23:00Z
Feb 9, 2020

I will definitely recommend this solution to others. It's a really good tool for any business that designs business workflows. It is very easy to simply pay and then start using it right away. Anybody who knows how to create a workflow will find it very easy to work on Lucidchart. They can just log on and start creating. It's very easy. On a scale from one to ten, I rate this program a nine. One thing that needs to improve, is the feature that is used to import or export data. Perhaps they can add more templates for users.

Related Questions
Deena Nouril - PeerSpot reviewer
Tech Blogger
Jun 14, 2022
Why or why not?
See 2 answers
Janet Staver - PeerSpot reviewer
Tech Blogger
Jun 13, 2022
I definitely recommend Lucidchart. I feel it is one of the top visual collaboration platforms that’s available on the market. Out of all the solutions I have tried, it is by far the best for diagramming, whiteboarding, and data visualization. It practically allows you to diagram anything from ideas, information, and processes to drive better business decisions. The reasons why I like it most is because it helps optimize business processes, enables you to visualize technical systems, makes it possible for you to brainstorm with remote teams, allows you to design a superior user experience, and lets you plan and deploy new features faster. Here are some of its biggest benefits: See deeper into your organization: Lucidchart has good people management. The solution helps you identify staffing needs, manage cross-functional teams, and ensure employees are paid equitably. In addition, Lucidchart makes it possible for you to connect employee data to organization charts and automatically generate a view that works for you. Helps optimize your network: With Lucidchart, your organization can monitor the status of your network and optimize its performance as your company grows. You can close deals faster: By implementing Lucidchart, you can shorten your sales cycle with account mapping. The solution enables you to import contact data automatically from Salesforce to create a holistic view of the account. Better communication: Lucidchart helps your organization quickly understand what you need to build, and also allows you to easily convey your ideas to team members and stakeholders who may have different levels of technical knowledge. Increased efficiency: With Lucidchart you are able to visualize your processes in current and future states, identify bottlenecks and areas of improvement, and process implementation, all of which help boost your organization’s efficiency. Improve project management: Lucidchart helps you keep projects on track. You can scope your projects accurately, monitor status, and keep your team aligned on project progress. Besides having great benefits and many advantages, here are some of the solution’s powerful features I like most: Compatibility: Lucidchart is compatible with PC, Mac, and Linux systems. The solution’s cloud-based platform and intuitive interface make it simple to start diagramming, regardless of which device, browser, or operating system is being used. Diagramming: Your team can diagram together from anywhere. Teams can work collaboratively with real-time co-authoring, in-editor chat, shape-specific comments, and collaborative cursors. Data linking: Lucidchart allows you to instantly see data in context. With Lucidchart, you can overlay important metrics on existing diagrams through data linking or use auto-visualization to generate organization charts, ERDs, and more. Easy integration: Lucidchart can easily integrate with your most-used apps. It enables you to start new diagrams or include existing visuals where conversations are already happening, such as Google Workspace, Atlassian, Microsoft Office, Asana, and Slack. Scalability: Lucidchart is designed to scale as your company does. You have the option to increase account security through centralized account management, document retention, and more. Overall, I would rate Lucidchart an eight out of ten. Since I started using it, I have been very satisfied.
BP
User at Reagan.com, LLC
Jun 14, 2022
No, it is a half-baked version of Microsoft Draw. I guess they have a good marketing team. I would never recommend it.
Krista Thompson - PeerSpot reviewer
Principal | Executive Coach at CrossCut
Jul 8, 2021
I'm a consultant and I need to run client brainstorming sessions over Zoom. I already have LucidChart but haven't used it for this purpose. Does LucidSpark offer advantages (vs LucidChart) for this use?  Please share your opinions. Thanks.
See 2 answers
Evgeny Belenky - PeerSpot reviewer
Director of Community at PeerSpot (formerly IT Central Station)
Jul 7, 2021
Hi @Emilia Maria D'Anzica ​, @Kevin Heires ​,  @Sankalp Nigam, @Kevin Replinger, @Scott Rogers, @Mayank Thakur ​  and @MichaelSmith2. Would you mind sharing your professional experience with these tools? Tnx ​
Kevin Replinger - PeerSpot reviewer
Client Success Manager at Thankview
Jul 8, 2021
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating simultaneously and I've found its ease of use is really helpful when working with clients who likely don't have any previous experience.I use LucidChart for detailed process maps and flow charts (just me, working alone). I used LucidSpark as a virtual whiteboard for dynamic brainstorming (working collaboratively).I hope this helps!
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