I would advise you to start with a clear, defined use case, such as whether you want to have ticket triage or Agent Assist. Also, ensure clean historical ticket data for training and integrate Forethought tightly with your ITSM workflow to maximize impact. I would rate this product an 8 out of 10.
I would advise you to start with a clear, defined use case, such as whether you want to have ticket triage or Agent Assist. Also, ensure clean historical ticket data for training and integrate Forethought tightly with your ITSM workflow to maximize impact. I would rate this product an 8 out of 10.