2019-09-03T06:46:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering BMC FootPrints Service Core?

If you were talking to someone whose organization is considering BMC FootPrints Service Core, what would you say?

How would you rate it and why? Any other tips or advice?

5
PeerSpot user
5 Answers
PB
System Engineer at a manufacturing company with 51-200 employees
Real User
Top 20
2022-10-12T13:58:03Z
Oct 12, 2022

I would tell potential users that my older version is very nice and easy to use, but the new one looks even better. On a scale from one to ten, I would give BMC FootPrints Service Core an eight.

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YD
Director at a tech services company with 1-10 employees
Real User
2020-09-16T08:18:40Z
Sep 16, 2020

I would recommend looking at both BMC FootPrints Service Core and ServiceNow. From what I've seen of ServiceNow in comparison to BMC FootPrints Service Core, I would probably go towards the ServiceNow packages because they are more customizable. It looks like they offer better options in terms of scalability, which is extremely important. I would rate BMC FootPrints Service Core a six out of ten.

GrantScurrah - PeerSpot reviewer
Director at KKC
Real User
2019-10-28T06:34:00Z
Oct 28, 2019

I've been using the product from version nine right up to the current version. The great thing about FootPrints is that it is very easy to install and configure. Typically three times a year they will have a major upgrade. You can choose to upgrade one at a time (once every three months) or you can wait till the end of the year and just do one upgrade to cover all three of the upgrades at one time. But the upgrade installation has been very, very easy and we don't experience glitches and performance issues. On a scale from one to ten where one it the worst and ten is the best, I would rate this product as a nine. That is nine rather than a ten because there is room for improvement.

MG
IT Engineer at a financial services firm with 1,001-5,000 employees
Real User
2019-09-29T07:27:00Z
Sep 29, 2019

This is certainly a solution that I recommend for big enterprise. It brings a full solution for enterprise service management. Not just IT service management, but the whole enterprise. This is a good product. I would rate this solution an eight out of ten.

JE
IT System Administrator at a healthcare company with 1,001-5,000 employees
Real User
2019-09-03T06:46:00Z
Sep 3, 2019

I would rate it a seven out of ten.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 12, 2022
Please share with the community what you think needs improvement with BMC FootPrints Service Core. What are its weaknesses? What would you like to see changed in a future version?
2 out of 5 answers
JE
IT System Administrator at a healthcare company with 1,001-5,000 employees
Sep 3, 2019
The workflow should be made to be more user-friendly. It should also have more granular scalability.
MG
IT Engineer at a financial services firm with 1,001-5,000 employees
Sep 29, 2019
The problem is that there are several products, such as Smart IT for mobile users, that do different things. All of the products should be consolidated into a single application. I would like to see full HTML file support in the next release of this solution. The mobile version of this product does not support asset management.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Oct 12, 2022
Hi Everyone, What do you like most about BMC FootPrints Service Core? Thanks for sharing your thoughts with the community!
2 out of 5 answers
JE
IT System Administrator at a healthcare company with 1,001-5,000 employees
Sep 3, 2019
It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.
MG
IT Engineer at a financial services firm with 1,001-5,000 employees
Sep 29, 2019
The discovery feature is very flexible.
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