2017-12-20T20:01:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
  • 4

What do you like most about BMC FootPrints Service Core?

Hi Everyone,

What do you like most about BMC FootPrints Service Core?

Thanks for sharing your thoughts with the community!

6
PeerSpot user
6 Answers
YD
Director at a tech services company with 1-10 employees
Real User
2020-09-16T08:18:40Z
Sep 16, 2020

It is stable and its technical support is good and quick.

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GrantScurrah - PeerSpot reviewer
Director at KKC
Real User
2019-10-28T06:34:00Z
Oct 28, 2019

This product solidly handles incident management, problem management, and change management.

MG
IT Engineer at a financial services firm with 1,001-5,000 employees
Real User
2019-09-29T07:27:00Z
Sep 29, 2019

The discovery feature is very flexible.

JE
IT System Administrator at a healthcare company with 1,001-5,000 employees
Real User
2019-09-03T06:46:00Z
Sep 3, 2019

It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.

Carrie Wu - PeerSpot reviewer
Sr. Systems Analyst at Port of Vancouver
Real User
2019-02-20T11:20:00Z
Feb 20, 2019

I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions.

it_user792360 - PeerSpot reviewer
IT Service Management at St. Luke's Health System
User
2017-12-20T20:01:00Z
Dec 20, 2017

Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 12, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 5 answers
JE
IT System Administrator at a healthcare company with 1,001-5,000 employees
Sep 3, 2019
We use the on-prem deployment model of this solution. Our primary use case is for our ticketing system, tracking system, and asset tracking system.
MG
IT Engineer at a financial services firm with 1,001-5,000 employees
Sep 29, 2019
We use this solution for IT Service Management. These ITIL processes include change level management and incident problem management. We also use this solution for Ipro processes. We perform discovery for configuration management and capacity management for all of our platforms. We also use it for supply and contract management. We have an on-premises deployment.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Oct 12, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 4 answers
JE
IT System Administrator at a healthcare company with 1,001-5,000 employees
Sep 3, 2019
Our costs are well over $250,000.
MG
IT Engineer at a financial services firm with 1,001-5,000 employees
Sep 29, 2019
This solution has good pricing. Compared to other products, it is not expensive.
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