UiPath Reviews

We're a revenue cycle management company for medical billing. What we've done is we've replaced or reallocated our charge entry employees. We're using bots now to do the charge entry on medical claims and then also payment posting along with eligibility and AR. So we've been able to reallocate just within this last year, probably about eight employees. They've been reassigned to more valuable work, for example, things that the bot can't do and actually requires a human to do. We've been understaffed, therefore, it's actually worked out great.

The ease of building automation using UiPath isn't a problem; it seems to be very easy to do to a point. Our challenge is we work in a live environment. Therefore, we’re not able to use a test environment when we build things out. That’s why we have to go very slowly.

I'm not that familiar with the product, with the solution, however, the UiPath apps feature is great, although we're not using any of the apps currently.

The biggest benefit we've seen would be the accuracy. Even just with employees calling in sick, not having enough staff, we’ve been able to fill those roles.

The robotics piece has been a huge thing. We're doing medical claims. We're always worried about claims not getting paid. This solution has allowed us to been able to capture those claims so that we get paid the first time.

We also now can track how many times we touch a claim. For example, how many clicks. We couldn't do that before. That's been very valuable to us.

We’ve improved our efficiency. Even just our cost analysis has been great. As we do new contracts, we know what it's going to cost exactly.

UiPath has saved costs for our organization. We’ve re-allocated six employees and, for what they do, they're somewhere around $40,000 a year. We've implemented six bots to do those same functions and they're about $8,000 a year. We've almost tripled our ROI.

I don't know if it's UiPath as much as just what we do which is really complicated. Even the consultants that we've used with UiPath had said, "wow, this is very difficult what you guys do." There are a lot of moving parts. It's not as much of a UiPath issue. It's just our own processes.

I cannot recall the solution missing any features. 

We've been using UiPath for about maybe a year and a half tops.

I don't have any problems or concerns about the stability right now. The biggest concern I did have at the time was the fact that we've already invested six people in this in terms of the robotic piece and we're going to have a lot more. Since we've re-allocated these resources, and I have potentially 100 people where I could also reallocate resources, I worry about if something does happen or it doesn't work or there's no backup. If something goes wrong, I don't have employees to backfill as they won't exist. That's my concern. That hasn't happened yet, and I hope it doesn't.

The scalability has been great. It hasn't been a problem at all. We will just continue to add bots every time we need them. So far, it's been easy. We started with two. Three months later, we added another two. Another three months went by and we added another two. From our standpoint, it's great. My UiPath rep was shocked that I keep adding more.

I have not used technical support. 

We have a partner and they take care of it if something comes up. 

We had one issue with UiPath where something didn't work. We talked to them and it was taken care of within a couple of days.

We're working on something that may be called UiPath Insights. It's still not functional and there are some sources that we need. My vendor's working on that. I'm not quite sure what he means by it, however, he's working on it.

We did not use a different solution previous to UiPath.

The initial setup was pretty easy. Yeah. We didn't face any challenges with it.

I contacted one of the vendors and they ran with it. As far as I'm concerned, we didn't have issues at all.

The deployment took us about 30 days. After that, in terms of implementing the bots, the first bot took us about three months. As soon as we did the first one, it just went really quick after that. That's due to the fact that it was a lot of reuse. It was just us internally understanding what information was needed and how it works. In terms of requirements, it was all new to us. Even with the acronyms they use, I'm still learning as we're not IT-based at all.

We had a vendor that helped us implement it. We didn't have any challenges as far as that goes.

It was good. They didn't realize how challenging it was going to be or the person who integrated the solution for us, at last, didn't. At the same time, they know almost everything about my business now, however, I'm a little concerned about having to bring on more people as they're not in this industry. We're going to have to start them over from the kind of the ground up, which takes time.

We had a problem before with the pricing, however, for the most part, it's fine where it is now. My ROI is fine and it works great. I have no complaints.

The issue is you have to do a package at a time. That's my only challenge. Sometimes I don't need that much. I don't need that many licenses. The first time you sign up, it's a package of five every year. I don't necessarily need that.

We chose UiPath based on a referral. Somebody we heard speaking at a neurological healthcare conference about four years ago, who was not from  UiPath suggested that we needed to talk with UiPath.

I actually didn't know of any other company until after we were on UiPath.

This person was in our same space and he said it's fantastic. He had actually used two other solutions, however, he told us to go with UiPath and I trusted him. I've talked to other people since and they have said the same thing. We've made the right choice.

We started using the on-premise deployment for the first six months and then we actually moved to the cloud.

We're mostly using unattended bots. 

We haven't really reduced human error for sure. We haven't calculated that. We're just moving on to our Insights app. We're just getting ready to launch that. Therefore, we’re not there yet. We don't know what that turnaround is going to look like.

We do not yet use UiPath's AI functionality in our automation program.

We have not yet used any UiPath Academy courses.

When we first got involved, we just wanted to know if it would work. We just decided on a certain budget and decided to try it. Once it worked, we realized we actually had to step back. We started really looking at where we could implement it. We should have done that earlier. That's what I would tell people. It's an automation hub. You need to go through and find your best scenarios, your best ROI. I would definitely tell people to look at that first.

I'd rate the solution at an eight out of ten.

I implement UiPath for other companies. My specialization is software integration and digital transformation. I also manage UiPath for some organizations. We're a digital marketing agency that helps companies undergo a digital transformation for data and analytics. We help them automate marketing and data analysis for researchers and the organization itself.

The primary use case is to help the marketing department collect data about user experience and interaction. We also automate repetitive IT work and connect it with marketing. In other words, we extract data from the IT operations to use for marketing purposes. UiPath is also used in every department to reduce manual work.

UiPath has workflows and templates for every use case. We use nearly all of them in all departments with pre-configured templates and workflows, but we mainly use UiPath for IT operations, marketing, and finance. And the three are our primary use for it. We build the procedures and generate automation. We use public, private, and hybrid clouds, but we mainly use public and hybrid clouds for our services. It depends on the client, but sometimes it's private. 

We previously did everything by hand because we had no automation knowledge or experience before we started using this product. Before we started implementing it for others, we began using it ourselves, and we saw a 200 percent increase in performance in the first three months after launching UiPath automation. 

At that point, we realized we could do the work of twice as many employees without hiring more. With UiPath, we can build, monitor, manage, and do many things that used to take so much time and account for a lot of our operating costs. The most important benefit was a reduction in the risk of human error. In addition to saving time and money, we can grow much bigger daily. We can automate more as we gain more experience, collect more data, and amass more insight. The benefits are compounding as time goes on. 

We only had two or three clients when we started working as integrators and service providers two years ago, but we've grown significantly since then. It became harder to handle as we started getting more clients and revenue. That's why having an easy-to-use solution that allows end-to-end automation without much effort is crucial.

You need end-to-end control and easy management when doing this work for multiple clients or providing support to other teams. It's vital to have end-to-end capabilities without complications, making things harder for us. UiPath is helping the company grow faster and making our operations more efficient. We can automate the specifics of finding out how much everyone is working, enabling us to recognize and reward hard-working employees. Without automating the process of understanding every employee's impact, we could never find this out. For example, some employees may work longer than others, but they might be less effective. It's challenging to discover this without tools driven by AI and machine learning. 

Overall, it has streamlined how we generate, use, and store business data, saving thousands of hours of manual work. This Automation Cloud app feature doubles the benefits of UiPath by enabling us to generate apps from the data we collect and the automations we create. Ultimately, this translates into considerable savings in time and money.

Automation Cloud has helped tremendously by turning complicated, complex coding work into drag-and-drop templates, so we can build automated processes in minutes. It has enabled us to realize a lot of value from our employees who lack coding knowledge. They can now participate and create apps for us and our clients. 

Most other tools lack enough documentation, or the onboarding experience has a steep learning curve. It's hard for junior employees who lack coding or data experience. The fact that UiPath is accessible is crucial for our employees and those who work for the organizations we help monitor and manage. UiPath is an industry leader in enabling everyone to learn, and they provide rich visual courses that take you from A to Z. I usually don't have to hold a junior developer's hand and answer lots of questions. I only need to send the links.

The material UiPath provides is enough for them to get started. With other tools, we always have to turn to the community and YouTube videos or Google how to do something. They also don't get the complete picture of the use cases or what to do. After using UiPath Academy courses, they have a comprehensive understanding of everything and can easily find whatever they are searching for in the documentation or the academic studies. So it's a very mastering point for them to provide these courses and enable it for everyone.

We like how UiPath is designed for low-code or no-code users. It's less complicated, enabling everyone to use it with only a basic knowledge of automation or data. Generally, I also like UiPath's ability to mine processes and analyze user interactions to generate analytics.

Through task mining, UiPath can generate AI-powered analysis, and it has a Document Understanding feature that enables it to extract information from submitted images and data. We also appreciate the added value UiPath provides for customer service and user experience. It can automate ticket handling and responses. This has saved thousands of hours. Document Understanding has made a massive difference by analyzing and extracting everything from user submissions, then putting it into tickets and generating customer satisfaction scores. 

A task capture feature enables you to capture the workflow from a process and record it. This feature isn't as specific as I would like. It should be able to capture every detail. The same goes for process mining when it comes to system loads. It's already the best, but I think it could be better. 

I need all details of a log file from every software and ERP to discover the pain points and bottlenecks. It usually understands where the most automation value is delivered but could generate more valuable information. Sometimes it's the same data from a different ERP, but it doesn't generate the same insight from it 100 percent. There's a slight difference, whereas they are supposed to be practically the same.

I also think the UiPath community needs more attention in terms of how they engage with the community and what they recommend. I find that they hardly engage with the community compared to others. To be clear, I think they are doing well, but they could do better at engaging with the community and encouraging community members to engage with one another. I feel like it's not the most active community with the most active management. At the same time, there's also much information in the community, and they're always sharing information with us. Still, I think UiPath could achieve a better experience by putting a little more effort into the forums. 

I have been using UiPath for about four years.

I rate UiPath support a seven out of ten. 

Neutral

I have previously tried IBM Process Mining, Automation Anywhere, and Blue Prism. I think the ease of building automations is the main thing that differentiates UiPath from the rest. There's a single-user interface that gives you the ability to create automated processes without much advanced data or logical knowledge. We can find pre-configured commissions for specific use cases for our clients, but we also build custom services for specific users. 

Compared to other automation tools, it's much easier to build and manage workflows and find an opportunity for more automation within the interactions. And I barely plan for automation by myself. UiPath's end-to-end automation also separates it from its competitors, which tend to have separate tools for each operation. Mining is separated from RPA, but UiPath provides an all-in-one end-to-end automation tool. 

I rate UiPath an eight out of ten.

We use it for the automation of internal HR processes in our company.

It helps with the ease of implementing new logic from business requirements, which very rapidly change.

UiPath has also helped because fewer people are engaged in the processes we automate, and they can do more important things. It saves our staff time, on the order of 80 percent. In terms of employee satisfaction, I don't really know how they feel, because they are not in my department, but I believe that when you don't have to do such routine, repetitive work, you can have a coffee and come up with ideas on how to improve the automations. That is, by far, better than clicking and typing thousands of forms.

Also, there is less chance of a person making a mistake. If a given operation would take one person, for example, two days to do, the automation can do it in one hour, or even 30 minutes. It is very useful. We saw benefits with the first automation that was implemented, because it started to work and free people from routine work, within the first second of the automation working.

We have a lot of automations that involve filling forms on the internet and creating events in a calendar. There are a lot of fields to fill out. When creating these meetings, you have to add a description and pick the actual time. All this stuff should be done precisely, because if there is a mistake, somebody will not come to this meeting, or the information will not be applicable. Now the number of errors is zero because robots don't make mistakes.

We also don't need to involve the IT department, and we now have 15 automations. The group of people who implement it do the maintenance as well. We don't need IT and, actually, everything works fine without any maintenance. The problems come when there are updates, but the time needed for maintenance is very small.

Because we don't need to create virtual machines to install the solution on-premises, the cost is as little as it can be. Of course, we have to create several virtual machines for actual clicking, because the robot works the way a human does. But it has definitely helped with our on-prem footprint because we don't have to install the core of the system on-premises. I know, from my experience, that those kinds of core components take a lot of hardware resources. They would not require just one virtual machine; it would be a bunch of virtual machines. It is definitely very efficient to use the cloud solution from UiPath.

UiPath reduces costs because it reduces the time it takes to create automations. You don't have to write the actual code. You just build automations with higher levels of abstraction and you don't have to worry about what is done behind the curtains.

The best part is the way UiPath provides the ability to automate everything, including the architecture and Orchestrator. The interfaces are very user-friendly and intuitive. It's very easy to build automations. Someone who is not very technical can understand quite a lot and start to automate.

All automations are built starting with process analysis, then robot building, and monitoring. One person can gather the requirements, build the automation, and monitor it. This end-to-end coverage is very important. I can't even imagine how it would work if not in this way. This is the essential part of the automation: the idea, the implementation, and the maintenance.

UiPath's approach allows adding new workers, new agents, or robots to perform quicker and in parallel. For example, if you create two extra virtual machines with two extra robots, a whole bunch of operations will be performed three times faster. This kind of implementation is very convenient. And, we can change the way automations are deployed in Orchestrator and make it more efficient as well. We can do all these kinds of things really easily and quickly, like in minutes or less than an hour. That helps to scale things. You can change something in an automation in several minutes and deploy it or publish it in Orchestrator, and it already works. The challenge of implementing innovation can be addressed very quickly and very efficiently. The challenge is that we have to change our automations because other applications change with time. They have new user interfaces. But we don't need to upgrade anything to automate.

Several of our team members are studying the UiPath Academy courses at this moment. It has definitely helped because they get to know about new features that make automations more mature. One of my colleagues said, "As I read and study more in this course, I begin thinking more creatively and in more interesting ways." That means their understanding is growing and that it is changing their perceptions of what they can do with UiPath.

The information in the Academy is structured, starting with simpler concepts and moving to more advanced levels of knowledge, gradually. Also, you really learn about things you haven't used before. Thirdly, it leads you to the certification exam and getting the certificate on passing this exam. That makes you a good candidate for better jobs.

UiPath also has a very nice community of developers. When I face problems that I can't resolve by myself after several hours, I Google it in the UiPath Community and almost every problem can be solved by searching their resources. I work with different vendors and not all of them have such a big and open community. This is a real advantage. I'm not very familiar with other communities in RPA, but I can say that this community is, by far, more useful and more open than any other vendor's community I have seen.

I faced a problem when a new version of UiPath Studio didn't work with an older version of the packages that were part of our project. The problem is that when I have to change something just a bit, I actually have to rebuild the automation with new versions of these libraries. There is no backward compatibility. 

This question was addressed to an engineer from UiPath in the Community but I haven't gotten an answer. This is quite a hard question. So, I just create new automations with new approaches, which takes some time.

I have been using UiPath for about eight months.

The solution is very stable compared to other enterprise tools. Even if there is an error, if you handle it properly, everything works perfectly. From the point of view of UiPath developers, everything is done on a very high level.

It is scalable. However, to see the scalability you have to use the Enterprise Edition, because the Community Edition doesn't allow you to use more than one robot. But the mathematics are very easy: The more robots you have, the faster everything happens.

The number of automations will grow in our company.

I haven't used their technical support.

The initial setup was easy. It took a few hours.

We are using the Community Edition. The cost is only that of the virtual machines.

The pricing of the Enterprise Edition is a bit high. It's several thousand dollars a month. That's too much, because not every enterprise or organization can build such useful robots that will make it worthwhile for them to pay this much. Maybe the cost of the program could depend on the number of automations, or the complexity of the automations.

The solution is cloud-based, but you have to have some components deployed on the local computers. That is the architecture of UiPath, but the base of the infrastructure is in the cloud.

My advice is to just implement and begin automating. You don't have to even learn something before it, because everything is very intuitive.

We use it for admissions policy and also for other financial items such as 1099 reporting from the IRS and things of that nature. There are some manual refreshes of systems and Excel documents that we have automated.

It is currently deployed on-prem, but we are looking at the cloud option. We are using version 2019, which is probably one of the oldest ones. It's pretty old. We're looking from a perspective of whether we upgrade it before we move to the cloud or whether we move to the cloud and upgrade.

We have seen quite a bit of benefit. We used to hire temp staff labor in order to do our admission policy, and now, we don't have to hire them. That would be five part-time people that would come in seasonally. For three or four months, we would have five people just cranking away the admission work. We don't need that anymore because of automation.

There have been time and financial savings. On the other side of the house, some of them are attended bots. We've saved the organization about 140,000 clicks. People don't have to click 140,000 times anymore. As a small estimate, we saved the organization about 250 hours last year. If everything goes to plan, this year, we're looking to save about 450 hours from the financial side of the house. We're only scratching the surface of it, and there is always room to grow.

We're still working through it. We recently stood up our system developer space. We have about 16 processes. We're still new at it and still in the beginning phases. We're really looking forward to pushing that envelope. Currently, we have a hybrid of attended and unattended automations. It's about an even split.

The GUI is valuable, and it's extremely stable. I've had six or seven Studios open at the same time working on different things and nothing has crashed on it. It's very stable software.

I love the community. The community is awesome. That has been very helpful. It provides value in terms of just being able to bounce ideas and understand. Sometimes, I try to do one thing, and I just want to know how to do one thing, but that's where the community can help broaden and look at it from a different perspective.

They say that everybody can do it, but not everybody can do it. You need to have some form of technological understanding about it, and just because we can automate something doesn't mean we should automate something. That's where I think there's a marketing thing. I understand where they're going with it, but it's not necessarily how real life is in my perspective.

I am not looking for any additional features. I haven't even used all the features. I'm still learning the platform as it stands and figuring out what's still available. 

I have been using it since 2019.

From a system perspective, it's stable on my end. It just works. That's the best part about it. It just works.

Scalability gets a little bit sticky. That could be just because of where we sit in the organization, I don't manage that relationship of licenses. I only get so many licenses and I'm like, "Well, can I get more?" It's definitely a limiting factor, but I don't know if it's us limiting it from a cost perspective. 

I haven't had to use their support. I go to the UiPath community for most of my questions. 

We used Microsoft Power Automate. It was okay. I totally prefer UiPath.

I was involved in its initial setup. UiPath was not complex, but we, as an organization, made it complex. 

We used a partner AKOA that got bought out by Roboyo not too long ago. So, we did use a partner to implement it. In terms of whether it was smooth or not, it was okay. Our school made it hard.

Our experience with them was good and helpful. It was a good way to go through it. Now that we know more, I would've changed the engagement slightly to get a little bit more consulting in the sense of the COE, governance, and other similar things around it. That's because for the most part, getting the system up and running was relatively simple, but now, with the whole other pieces of it, we're starting to feel some of that effect. It's now about how do we look at it from a different angle.

We definitely have a return on investment in terms of hours and soft cost perspective. We are saving 250 hours and don't have to hire five temps. I can't give the metrics for ROI, but from a time savings perspective, ROI is definitely huge.

We did evaluate other options. We evaluated Automation Anywhere, Blue Prism, and UiPath. It was about a year-long evaluation period between all of them, and UiPath was clearly the winner. It was clearly out there as the leader in that space, and that's why we chose them. 

From our perspective, the GUI was really helpful and very different from the others. Automation Anywhere touted more of just invoicing, but we didn't want it for invoicing. We wanted it for multiple things. UiPath really showed the breadth of what you can expand across.

To someone evaluating UiPath, I would definitely advise finding a partner. Find a partner with whom you can partner and who understands the use cases of what you're trying to do and achieve from an organizational perspective. Without that, you're not going to get an ROI. 

I would also advise managing expectations. It's fairly easy to use, but it still requires technical abilities. Don't think that it's something that you can just plug and play and do whatever you want. It's not going to work that way. It's more about the person and the change in mindset. If a person is open to an automation mindset, RPA is a really cool function, and UiPath solves that particular mindset. Without it, it's an uphill battle. Even from our perspective, from an education side of the house, getting our educators to be okay with automation is tricky.

We haven't yet used UiPath's AI functionality. We are definitely looking into it to see how we can start taking advantage of the AI pieces of it and advance that side of the house. Currently, we are trying to change the automation mindset. I'm a big RPA evangelist in our organization, and I am trying to promote things like automation. People are on board with the thought of it but not necessarily on board with the action of it. So, we really have to understand their process when we get into their process, and some people are apprehensive to share that information. It's the other parts of the piece that we have to deal with.

We have used UiPath Academy courses. It was useful to know the use of the product, the use of the GUI, understand how things move and change, where the checkmark boxes you need to check are, and all other uses. Now with the new versioning, it looks like a more curated function. It's a lot nicer. Previously, UiPath Academy was just a bunch of courses, and you didn't know where to start. The curation for developers or users is going to help people navigate through the UiPath Academy.

Overall, I would rate UiPath a nine out of ten.

We used it to orchestrate the transfer of data across authorized systems of record, such as Salesforce and we use it to authorize systems or artifacts like Google Sheets and Spreadsheets. We also use it to have a dashboard view and to automate manual user behavior to cut down the time it takes to process specific transactions.

UiPath has reduced human error. With the very manual nature of formulas in Google Sheets and Excel that now can be performed using UiPath and so Spreadsheet controls have been tightened.

The automation cloud offering helps to decrease the solution's total cost of ownership by taking care of things such as infrastructure maintenance and updates.

We were able to significantly cut down time and hours on some of the key processes which then frees up people to focus on their day jobs as opposed to manual routines with predictable processes. We see 75% time savings. 

The use cases revolve around polling data from multiple systems, but when that has been automated using a bot then that takes that time away. You spend less time gathering the data points and more time doing exception management and reviewing the data.

Those manual hours translate to cost savings and that definitely can help us scale and grow. We were able to see at least one full-time employee equivalent savings.

Saving employees' time has allowed for employees to focus on higher-value work. Rather than spend 80% of their time looking for data, they are now spending 80% of their time really addressing the nature of the data, like what went wrong and trying to gain actionable insights as opposed to trying to figure out whether the data was complete, to begin with.

This has impacted employee satisfaction. One of the key challenges with remote, work from home has been the higher probability of employee turnover and burnout. Also, as part of job satisfaction, working on the right things at the right time and marrying professional and personal endeavors and aspirations, from that respect, UiPath has freed up a lot of employee hours spent on manual routine tasks. That really gave them a human element in everyday work, which revolves around getting value as opposed to merely collecting data.

AI helps to automate processes that are more complex. Part of it is that it is very precise with attended versus unattended elements and it also really understands that the key is not to give everything away to the bots, but it's almost always trading off and achieving a balancing act. Where human intervention is still needed by only at the right time and looking at a small sample as opposed to the entire population.

The AI functionality enabled us to automate more processes overall. We've been able to venture from beyond regular G&A processes to more HR processes. From applicant to hire, it elevates the employee experience and does not just look at scaling.

I'm a big fan of the Academy because it has let me self-serve in a way that I was quite accustomed to.

The point-and-click approach is a great sell. I'm not proficient with Studio but I found it easy to spin up a concept, prototype a demo with stakeholders, and be able to demonstrate value add right away.

Venturing more outside of our Windows environment and more towards OS will help. 

It should be less focused on the howtos and more on demonstrating business value add. A business outcome should be that I was able to approve something in however many days or hours compared to my peers when I benchmark across my peers. That would be a business outcome as opposed to a technical outcome, which is all about how many hours did you save? What were the exceptions you saw? Were you able to shut the bot down? They're very different paradigms. UiPath needs to flush out that business element because a lot of us make decisions on ROI. It's hard to convince executives and management if we only focus on the technical.

It's a hard place to balance because there are people who are business savvy, who are looking for ROI, and then there are other people who are just getting into these programs and these solutions. I need to understand the technical aspect of it.

The other part of it is understanding how UiPath plays out in the ecosystem of available cloud applications and other enterprise software used. A lot of the software out there in the market, such as Workday, has native automation, point and click customization, and automation, potential, and capability. UiPath may want to think about how it plays with these other products as opposed to in place of. We have built teams that have developers who are really proficient, including me in NetSuite and other products. Every day we want to make sure we're using UiPath the right way so that we're not squandering or wasting resources because the same time spent on UiPath could be spent redirecting UiPath elsewhere. That application is inherently not sophisticated enough to handle customization. 

We've been using UiPath for one and a half years.

The initial setup was fairly straightforward for us. We actually worked with a partner. We ultimately put it on AWS just for continuity and it was pretty straightforward for us. We don't really have too many bots going anyway.

The actual deployment didn't take a lot of time. A lot of work was spent only because a lot of work was already invested in building out the prototype which mirrored all of the manual processes. We recorded the manual processes and attempted to replicate as much as we could. We did the proof of concept demo without key stakeholders. So by the time we came to building out the actual work in production, it was just replicating what we already had in the prototype.

We are fine with licensing and pricing. We just need to see where we are in our adoption. I don't have enough of a sense of what the different levels of usage could be.

We evaluated other solutions. Back then the community platform was easy to download and it had a couple of ways of gaining access to software from having access credentials to tokens which is a lot more secure for us. There were also managed packages in UiPath that were readily available that spoke to NetSuite, Salesforce, and Excel. It was a no-brainer.

We only have two developers on it, they support it. We don't have citizen developers. The plan is to continue to see if we can get value add and go beyond the processes that we've addressed and maybe put out a team.

My advice would be to be open; it doesn't have to be all or nothing. I've seen users get tripped up over the fact that every time they think that providing value add through manual intervention, through exceptions, they almost always think it's 100% unattended.

At the end of the day, we are not taking away anyone's jobs. Almost always, there will be an attended piece. It's like driving the car on a freeway. You have the ability to put it on cruise control and the ability to put your foot on the brakes. That's what most users forget. They ask about audit internal controls and on our end, UiPath recently attained SOC 2 type two certification in June of this year, which is great. The reality is there's always a manual human compensating review element, so there shouldn't be a risk if it's built right.

I would rate UiPath a seven out of ten. 

We were looking for robotic process automation and we have been trying the UiPath Community Edition. We mainly need to automate day-to-day activities related to wireless connections, such as our WiFi device registration process. We currently have three to four employees currently doing this process and it is really time-consuming. We want a bot to do these repetitive procedures.

We will be doing the same procedure for server-side configurations as well for repetitive Windows-based processes. We are looking to save most of the system admin headaches.

We have three system admins and had three to four data entry people. These people uploaded our WiFi registration information daily for the university. After this implementation, we saw a drastic change in the time this process takes. People were taking five to eight hours to do everything, but now, the task hardly takes one hour or less for a bot to do. We don't need dynamic data entry operators anymore because the robots are easily handling all the dynamic data, updating it to the server in minutes.

End-to-end automation also means a lot to us as an educational organization that is concerned about security. We prefer to have fewer people involved on the operations side. By using bots we can reduce the number of people handling sensitive data. With the implementation of the bot, it now takes only one person, the UiPath administrator, for these tasks to get done. He is the only one required. He just needs to review the activities. We have been able to considerably reduce our staff costs.

Also, RPA software does not need a break. It can operate 24 hours a day and 365 days a year. In most cases, a single RPA robot can replace two to five full-time workers. Robots can do the same amount of work in less time.

It's really a cost-effective solution. There are minimal operating costs and we can make more efficient use of IT resources. In that way, we are saving a considerable amount of our yearly budget. We can spend much more money on other productivity items, rather than giving tedious tasks to employees. Overall, UiPath has reduced our costs by about 40 percent.

Another important aspect is that it is highly secure. There is absolutely no risk of information leakage from one component to another, because each only performs a single task. Access is strictly monitored, making it highly secure.

We have been on the path of digital transformation for the last three or four years. We have purchased many new technologies to move forward. UiPath has significantly reduced the cost of this process. We don't require further hardware to automate something. It is completely a software-based solution. Even with Community Edition, we are able to use all the features of the product. The limitation is the bot count. We can only use three or four robots. Still, it is the best solution.

In addition, we were prone to many human errors and this resulted in complex issues with our clients. Regarding our WiFi infrastructure, we faced hundreds of issues daily with misconfigurations. With the UiPath implementation, these errors have been reduced considerably because everything is automated. We need much less human intervention. Errors are now negligible.

The option to record processes is the most important feature of UiPath. We can use it to record every action automatically and it is then converted to a workflow. This workflow defines the complete set of processes so that we can automate every requirement.

A related feature that is one of the highlights is the AI. We have used many other scraping solutions, but none of them was effective. UiPath, however, can easily scrape data from webpages and applications and it works flawlessly with any program including .NET, PDF, legacy, and SAP.

UiPath has three components, UiPath Studio, the robots, and UiPath Orchestrator. UiPath Orchestrator is a web-based application for deploying, monitoring, and scheduling bots. With Orchestrator we can manage everything regarding the bots. We can customize the actions, but there are also templates. For example, one of the templates enables you to upload to OneDrive from Excel sheets. We just add the parameters and the automations are done.

We have used a few of the UiPath Academy courses, basic classes, because we use the Community Edition. When we move to the more advanced version of UiPath we'll be doing more of the classes. The Academy is very user-friendly. We don't require any further lectures or other sources for learning. A user can watch these videos and start operating the next day. All the actions and features, everything, is clearly demonstrated in the videos. It has proved to be very informative for us.

We have used it with Windows and it has been perfect. But recently, we tried it with Linux and we faced some issues regarding this automation. The auto-recording didn't happen as much as in other operating systems. They need to add more user-friendly automation and templates for that. They don't have many templates for other operating systems.

I have been using UiPath for six months.

It is extremely stable. We can actually trust the bots more than humans because it is completely error-free.

We currently have the Community Edition but we are moving to the other version so that we can deploy more bots. As a testing phase, we have limited it to only the IT department of the university. We have about 25 users of UiPath in that department.

The Community Edition is not that scalable, but the Enterprise Edition is completely scalable.

We haven't had to contact them for technical help.

This is the first automation tool we are using.

The initial setup was very simple. It only required a few clicks. After the implementation, to configure it, we required more advanced help and guidance.

It doesn't require attention for maintenance or updates. The updates work flawlessly.

We have no other product with this much return on investment. We are able to save money and time. No other product guarantees saving both at the same time. Sometimes you need to compromise on money to save more time. But in the case of UiPath, we definitely save on both. 

And UiPath has features that can enhance our server team. They can actually move into becoming UiPath administrators after getting used to this product. So the return on investment is huge in terms of time, cost, and exposure.

The Community Edition is free for everyone and you get all the features, but there is a limitation on the number of bots. The Enterprise Edition is a bit costly for the advanced features.

We did not look at any other tools. We were not even planning on going for UiPath, but a friend, a peer from a different organization, suggested that I check into it. We became very interested in it after testing it.

I would recommend UiPath for IT-related implementations because it can save a huge amount of time. Whether you are a small business or a large enterprise, all kinds of companies can use it for automation. It reduces costs and helps with efficiency. If you are considering any other AI-based solutions, I would still prefer the UiPath Community Edition. It has a large set of features and is free. If you like it and it suits your organization, you can then go for the paid version.

I'm the lead robotics engineer in my organization, and we are involved in marketing and research for new technologies such as mobile phones and laptops. We are an organization with 219 employees and started using UiPath for laptop marketing and advertisement for our customers.

Our clients have different requirements and strategies, and we build software robots tailored to their needs. A customer can send an email with attached PPTs, Excel sheets, PDFs, and images, and the bot can extract all the data and express it in the required format. This is uploaded as an article onto our website, and on our platform, so the marketing, advertising, and technology solutions specs are taken care of without any human intervention or involvement. We designed 39 robots for the same number of clients.

Our second use case is for invoicing; customers share checks for payments with us via email, and we have bots to extract that data and input it into our SAP ERP system, which is fantastic. The RPA automates billing on the financial side of our organization. 

We use the solution across 17 locations with servers managed centrally from our main office, connected using the UiPath Orchestrator. We have 19 licenses but only use 17 currently. We don't have more than seven end users as this is purely a tool for internal use; our customers don't have access.

UiPath's OCR enables data processing of handwriting, which in turn allows us to automate elements of the billing process from incoming customer checks, which is a fantastic feature for us.

Document Understanding is an excellent feature; it's very easy to use and provides the required data in a structured format.

The solution has excellent integration with third-party tools. 

We use ServiceNow, which is connected to UiPath, and they have fantastic integration. Therefore, we have calculated our time savings to be approximately 91,000 hours in the current year. Automation is a critical time-saving solution for us. 

The UiPath Academy courses could be improved, there are many courses, and some are more useful than others. I would also like to see improvements in course categorization to make it easier for newcomers to learn the solution.

Customer support could also be improved; they are very knowledgeable and helpful but hard to reach, and there are delays in getting to them.

We encountered some difficulties on the OCR side, and I requested new features and capabilities to address these. This may be an oversight on my part, but I would say some aspects of the OCR data extraction process can be improved. OCR and screen scraping are the only data extraction methods which isn't good for redundancy. I want more options in this regard, so this is another area with room for improvement.

We have been using the solution for nearly three years. 

The solution is stable; we didn't have any downtime outside of updating our environment. 

The solution is very scalable, and many managed packages are available to make that easier, as well as the drag-and-drop functionality.

We plan to increase our usage and are in touch with the UiPath sales team to discuss purchasing new licenses. We have around 60 new customers and need to upscale the solution to accommodate them.

The customer support team's expertise is impressive; they're very expert. However, raising a ticket is complex, and there can be significant delays, which isn't ideal when waiting for a fix. There is no clear route to contact UiPath, and this information isn't shared with new customers. If you know how to get in contact with them, then they are very knowledgeable and quick to help, but establishing that contact is difficult.

There was one occasion when I submitted a ticket and discovered it had been sent to their sales department after a couple of days, but I required technical support. There have been a few issues like this, but once you contact them, the support is fantastic.

Positive

I previously used Automation Anywhere for over three years at a position in a manufacturing organization. When I came to my current job, it was my choice to go with UiPath, and I chose it because it's more affordable and has better integration with third-party solutions such as Service Now, Office 365, and Check. Another consideration is OCR, as Automation Anywhere can't extract data from handwriting to my knowledge. UiPath has excellent capabilities, is efficient, and is more user-friendly than Automation Anywhere.

The setup was somewhat complex, as it was a new product for us, and we didn't have a clear deployment plan. The challenges weren't on UiPath's side; they were on our side. We had to build some infrastructure to support our on-premises deployment, and UiPath provided helpful instruction to assist.

Overall, the deployment took approximately three weeks and involved nine staff in total; my director, myself as robotics lead, two consultants, a developer, two members of the infrastructure team, and two staff from UiPath's side.

They could be better at sharing the appropriate setup information with the customer, as it was difficult for us to follow the steps outlined in the provided documentation. We had to get help from the technical support team, who are experts; they did what took us over a week in two days. If a good course were available in the UiPath Academy, that could have saved us that time. I must say that the UiPath technical support team was a great help during the setup. They provided substantial practical information and were central to our planning and implementation strategy.

Every solution requires some maintenance. As our deployment is on-premises, upgrades to our environment necessitate some downtime, usually one and a half to two days. One day to integrate the UiPath guidelines on updating the solution, and another day to upgrade the environment.

Our OpEx and CapEx costs have been reduced by around $38,000. Before using an RPA solution, we had 17 employees responsible for data entry and uploading. Now, we have robots doing these tasks, resulting in considerable savings. I would say our ROI is significant.

We find the yearly licensing cost affordable, and the UiPath pricing team is very accommodating to us. They allowed us to pay in installments during the integration phase. The friendly pricing is one of the main reasons we chose the solution.

We purchase 17 to 19 licenses and typically use 14 of them. They offer free extras like attendant reports, the Action Center, and Document Understanding APIs. The pricing and licensing are exceptional.

I would rate this solution an eight out of ten. 

When using Document Understanding with PDFs, if the document is over 16 pages, then the UiPath API must be used, which is available from the orchestrator. The API is both important and easy to use.

Our HR department is looking to hire an additional 17 employees to assist in managing our customers. We receive substantial data every hour from our 30 customers, which require reports. 

I highly recommend researching the solution and contacting UiPath for support with a proof of concept before any implementation. Having a plan and an idea of how to build the infrastructure is essential. UiPath is one of the best solutions available, but I would advise customers to follow the steps very closely during implementation.

We provide RPA solutions to different companies in FinTech, finance, and other fields. We are mainly working on their recently launched product called UiPath Apps, and I'm designing apps with UiPath Apps.

I'm not from an IT background, but I'm still able to do development by using UiPath because of their minimum coding approach. They have a drag-and-drop facility. You just need to create the logic. You just need to imagine the data workflow, and then without using any code, you just create a workflow in UiPath Studio, and it'll start working.

It has been helpful in automating repetitive tasks and invoice processing. We are getting very good results, and we are continuously improving the processes in our office.

We are able to remove all repetitive tasks. We are using RPA for HR, salary generation, interview process, appointment, etc. We are using RPA everywhere. We are in the top five just because of RPA. It's very important for us.

UiPath Apps has increased the number of automations we create while reducing the time it takes to create them. We have saved approximately 30 minutes because with the use of UiPath Apps, we are not going to open any browser, and we are directly launching our processes by using UiPath App. There is no third-party integration. That's why the process is quite fast.

We have some automations that require collaboration between the robot and humans. The representative sitting in front of the system is now free for other work. The repetitive tasks are done by the robots. If there is any error in the workflow, the robot sends a message to a representative. The representative only needs to get involved when there is an issue, and the robot will start again. So, most of the time, our representatives are free for other work, and most of the work is done by the robot. It has reduced 50% to 60% of day-to-day office work. People have a lot more time to do other important tasks.

Our AI department with 20 to 25 members uses its AI functionality, which has enabled us to automate more processes. With the help of AI, we are able to do more complex automation. We are also able to process unstructured data.

It speeds up digital transformation and reduces the cost of digital transformation without requiring expensive or complex application upgrades, or IT application support. It's all included in the same price.

It has definitely reduced human error. We are now able to improvise our document understanding. We are also able to read handwriting with 90% to 95% accuracy. There is no intervention of humans in the onboarding process, and HR is now free for other work. The joining process, appointment letters, document verification, and other things are automated. Previously, just the document verification would take an hour for a single employee. They're now using their free time to upscale and broaden our company's business. They can take on extra work or projects during their office time.

It has been quite good in terms of employee satisfaction. We have a rating of 4.8 out of 5 in terms of employee satisfaction.

It has reduced the costs of our automation operations by 5% to 8%. It's not much because there are very few people involved in the HR department for the onboarding process.

It has saved costs. The organization is able to reduce the number of non-skilled people. That's quite impressive. They are saving a lot. They are hiring only skilled people. Previously, they needed four to five people for all the repetitive tasks, and now, a single person can do that work.

Their AI center is quite good. It provides a very efficient way to work.

UiPath Apps is a recently launched app by UiPath. It has lots of great features, such as direct integration of data in their UIs. It's very easy to display the required data, and the integration of the processes is also easy. It's easy to integrate the processes or workflows designed in the Studio with UiPath Apps. You don't need any coding or complex scripts behind this.

We are using the UiPath Academy. We are doing some on-premises training and online training to give the intro about RPA to our employees. UiPath Academy is completely free. The idea of role-based learning is very impressive and effective. If you are a developer, you just go and click on role-based learning. You will get all the data in a format required by a developer to learn and get to things.

The UiPath community is quite impressive. We get the answers within minutes or seconds. It depends upon how to post or publish on the committee forum. When I compare it to other industries, the UiPath community is categorized according to the technology. They have every category. For the UiPath App part, they only have the UiPath App experts. Similarly, in the Studio part, they have only studio experts. The UiPath people are already available in the forum. If you didn't get your answer, you will get the answer from the company itself.

I have been working on UiPath Apps for the last six months, and there are a few things to improve. The tables are not working properly. There are issues with the table display and the filter function in the tables. There is also an alignment issue. You can't edit the alignment of buttons.

There is also a lack of tutorials. They have a lot more functions, but there aren't enough tutorials to know how to use all the functions. They have free training in UiPath Academy, which is good, but the way of training is not impressive. They're using the textual format. They are providing lots of documents to read. It would be more effective if they were in video format. It takes more time to read and understand the content in text format.

It has been four years. 

It's completely scalable. We have approximately 150 users. We are mainly a UiPath organization, and it's being used daily. Our company started in 2017 or 2018, and we are only providing the RPA solution. In the last five years, we are one of the growing industries in India. We are in the top five companies in India in RPA.

I would rate them a 10 out of 10. Even their software developers are ready to take the questions. Many times, I've also talked to the developers from UiPath about our doubts and problems.

Positive

I have worked with Automation Anywhere. I switched because of the ease and less complexity of UiPath. It's easy to use and easy to install.

I have also tried Blue Prism. Blue Prism is more complex. It's even more complex than Automation Anywhere.

It's simple. It's a one-click installation. It takes a few minutes or even seconds.

It can be deployed by a single employee. The solution architect can deploy it.

Before searching anywhere else, just go for the UiPath Academy training. You will get all the things there. After finishing the training, you can switch to YouTube and other resources. The UiPath Academy is sufficient to teach you about any launched product.

I would rate UiPath a 10 out of 10.