UiPath Reviews

We have several use cases. We're a telecommunications company. We use it for anything from order entry, design, activation, and interactions with technicians within our field. We really have an end-to-end solution.

We are using Studio, Orchestrator, and unattended bots.

It is deployed on-premise but on our own cloud.

We had a long-time situation where we were sending technicians to the fields unnecessarily, because they couldn't install the service. So, we worked through a process to wake up devices. We used RPA to implement it. 

With downsizing, we have been able to automate a lot of this space, so we can downsize and still function as a company.

Capitalize on the unattended automation, as there are a lot of different methods to evoke and schedule it. You can email it, trigger it via API bots or Orchestrator. There are a lot of different methods you can use. We don't really do a whole lot of attended. Not that we wouldn't at some point, but unattended is nice because it's out of sight and out of mind. Set it up and let it go.

We are the first company to bring UiPath Academy in-house on the 30th of September. When we signed our licensing agreement, we added it in our own LMS. So, we have that connection and everything else. We love it. We've implemented all of their modules: RPA Starter, all three of the development courses, Solution Architect, Business Analyst, and Build a Bot. It's super exciting. It's one of the best things that we've done. I would rate it a five out of five.

We now have a functionality that is being released for web forms. It's more for attended. I would like to have these web forms exposed in Orchestrator to be able to trigger a bot externally. I know we have partners that provide similar functionality. I would like to have that same functionality where you could deploy a form, but instead of having it pop up on somebody's desktop, they could go through a URL through Orchestrator and trigger the bots via a web interface. This is instead of having to be tied down to an attended bot.

For some of the Insights stuff, we have found that you have to be flexible on measuring your ROI. You have to be able to customize some of that because it's not as cut and dry as you think it is. 

I would look for the audits on the back-end. Performance-wise, make sure that it is still performing. 

I would rate the stability as a four (out of five), but some of it could have been us too. 

An overabundance of logging that we created crashed the SQL Server. We had to adjust and restructure the way we were doing all of our logging to prevent that from happening again. Ever since then, it has pretty much been fine. 

We have had issues with upgrades. However, from a normal day-to-day functionality perspective, it is pretty stable.

Right now, we have about 150 developers. Then, we have engineers and process analysts.

We have 400 automations on average and 1000 in the pipeline.

It's been fantastic. It doesn't matter what time of day or anything else. We get top-notch service.

It has been about our contacts and support team. They look at us, and say, "You guys want to do what?" Then, they stand behind us and help us get it done.

We had merging companies coming together with a lot of integration going on. With integration, there are multiple teams, processes, and systems. To keep up for our reduced expenses, we had to do it. This was another tool in the toolbox for us: automation.

It took us eight weeks from initial purchase to the first bot to be put into production. It took about two weeks for assessment and documentation, then another six weeks to develop and deploy it. The bot that we developed was complex. It wasn't super simple. We've done simpler, but that time frame was about average for us.

We did the deployment ourselves, but we had the premium support. So, we did have some support from UiPath. However, everything that we did, we did on our own.

ROI was almost instant. We measured everything from deployment. We measured our successes. We do audits once a month. ROI was pretty much from deployment. We don't audit anything in the first 30 days because there is a lot of settling in, some bumps, and, "Oh, we missed this step." For the most part, within 30 days, we were realizing and managing expectations on benefits.

We're really only measuring handling time right now, which is defined by our business clients. They define what handling time we are trying to define, then the measure of success. That's what we measure ourselves on.

We're probably in the tens of thousands of hours that we have saved, easily.

Because we have so many agents, that's why we went unattended. Attended was very expensive for us because it's a per person license. Where we can take entire workflows, do the triggering and scheduling, etc. We never have to have any human interaction with unattended.

We have a cost model for operating expense savings. It is usually about $100,000 to $125,000 and takes us six weeks to develop and implement. That's development, testing, and implementation. We do code reviews on everything. That does not include all the documentation, assessment, etc.

We just signed a very large perpetual agreement. So, we had 125 Studios and 1200 unattended licenses. We paid $3.7 million. Then, we paid maintenance costs for the next three years, which was 15 percent of that.

We evaluated Automation Anywhere, Blue Prism, Pega, and UiPath.

Scalability was probably the number one that we went with UiPath. Scalability, the ease of use of the software, and the existing functionality that was there were the main reasons. There is a lot more out-of-the-box in terms of embedded functions that were there at the time when we did our analysis. It seemed like UiPath was really on the cutting edge. They were more proactively implementing good features, where others that we were talking with seemed like they were behind in that perspective. 

We'd rather stay on the cutting edge with technology instead of having to wait for our partner to get caught up.

Obviously, there are cheaper options than UiPath.

I'm really excited about the new stuff. There is great new stuff. We wish we would've had this stuff a year ago because we had to build some of it in-house. We are really excited about the Explorer and process mining.

I would rate the ease of use of the platform for automating our company’s processes as a three and a half to four out of five (where five is the easiest). It depends on the skill set of the developer. If you are a developer with a .NET background, then it will be a lot easier for more of the customization. For the technology overall, it is easy to automate our processes.

We run our automations in the virtual environments, like Citrix. We struggled a bit with Citrix at first, because our infrastructure and systems are somewhat antiquated.

Nobody is perfect. I would rate UiPath as a nine (out of 10).

We use UiPath in various internal departments to automate our HR, financial, and IT operations, including access management and ISO compliance to control traffic.

We have UiPath deployed both on-premises and in the cloud.

Building automation with UiPath is easy. The solution is user-friendly, and we do not require technical knowledge or skills to use it. With a little training, we can start building automation with UiPath. Customer support is helpful if we get stuck at any step, and the dashboard is user-friendly and centralizes control in one place.

We use UiPath for multiple end-to-end processes.

The UiPath User Community is a good place to learn and get answers to questions we have related to UiPath.

The UiPath User Community edition is flexible and allows us to practice and learn for free before taking what we have learned to our enterprise edition of UiPath.

UiPath has improved our operational process efficiency, allowing us to schedule processes to run 24/7 and freeing our employees from repetitive tasks so they can focus on other work.

UiPath Academy courses are useful for our employees. We also have access to the enterprise learning portal, where materials are available.

UiPath has helped reduce human error. When all the prerequisites are met and the process is fully automated there is a zero percent chance for human error. For the processes that are not fully automated, UiPath was able to reduce human error by 60 to 80 percent.

Before UiPath we had one employee tied to one business process and after implementing UiPath we have one employee tied to multiple domains. Our staff now has time to work on other tasks.

The most valuable feature of UiPath is the ability to consume APIs directly from any application.

UiPath is expensive, and its cost could be reduced to make it more accessible to small and medium-sized businesses that could benefit from it. The orchestrator and licensing cost should be flexible instead of hard-coded licensing.

UiPath is limited to one application at a time and cannot process two applications simultaneously. This functionality could be improved to support dual browsing, making it more efficient.

I have been using UiPath for almost four years.

We have not experienced any crashes of UiPath. We have experienced some slowdowns three times this year, but this could be due to our internal network rather than UiPath.

The scalability is good. We can adjust our workflows according to the conditions with no issues.

Technical support is extremely helpful. We contact support whenever we need to upgrade our volumes, and by following their guidelines and prerequisites, we can easily complete the upgrade ourselves. Once the support team responds to our call they are quick to resolve our issue.

Positive

Before UiPath, we performed manual integrations, but the types of processes we could automate were limited. We faced challenges automating any process where humans needed to make decisions or where minor tweaking was required between the target and source applications. UiPath has removed these restrictions.

UiPath is easy to install, and its representatives are flexible in supporting our installation. Upgrading our libraries and maintaining UiPath security protocols is also easy, which makes the overall installation process straightforward.

Two people are enough for the deployment.

We implemented UiPath in-house.

UiPath is more expensive than other solutions on the market, such as Microsoft Power Automate.

The Flex license is around $11,000. It should cost at least half that price compared to other solutions. We must purchase an orchestrator for each platform, which is mandatory and adds to the cost. UiPath should consider this and offer a more economical license.

I give UiPath eight out of ten. The cost brings down the overall rating.

Maintenance is required when running UiPath on-premises for the server, OS, and DB. On a bi-weekly and quarterly basis. We also have to implement tools for the firewall.

I recommend UiPath for large-scale and multinational organizations because they can afford the licensing costs. Organizations should explore UiPath before embarking on a transformation journey, as transformation requires significantly more cost than automating existing legacy applications. UiPath is flexible and can integrate with all applications.

We are an EdTech company. We are working on a solution that allows us to customize our offering by reviewing the intelligence that we have about a person. For example, based on how a person learns, we can customize our offering. If a person is more tactile, we can give more quizzes and other things so that the person uses his or her hands to interact. It is a work in progress. We are still implementing it. It is a lot of work.

It is very easy to build automations with UiPath. It is completely visual. You can easily drag and drop and create a process. It is fairly easy. People who are not technical are also able to work very well. In education, we have to work with educators apart from techies. In EdTech, we have people who understand learning, so we are able to deploy them for this, and we are able to build a better solution. Techies will not be able to build it because they are not educators. We have educators with over 20 years of experience. If we train them to be techies, they will take 10 years, but if we ask techies to become educators, they might take 100 years. With UiPath, we are able to use the skills of our education specialists along with IT and other departments that are needed.

UiPath enables us to implement end-to-end automation. We can use AWS, Azure, or any other product. It is easy for us to integrate UiPath with our current offering. It is very easy to implement and go live.

We are working on using their AI functionality. We are trying to use the user data that we have to understand about a person and deliver a solution accordingly. For example, right now, in education, one size fits all, so there is one program that is directed at a hundred people. If you see Coursera, they have a completion ratio of around 3%. What we have observed is that when we use a solution like UiPath, for the test cases, the completion ratio is very good. It is close to 80%, which is very good. It is going in the right direction.

As far as our business is concerned, if a person does not complete the program, we do not get paid. There is a revenue leakage. By using UiPath, we are seeing a higher completion ratio. For example, if a person enrolls in a university and completes the program, he will pay up for four years. If he drops out in two months and finds that we are not useful, then obviously, we would lose the revenue for three years and ten months. It is helping us reduce wastage. It is helping us increase our revenues with minimal cost addition. The pricing of UiPath is negligible compared to the benefits. We can recover its monthly cost from the revenue that we get from just one student. We have close to 5,000 students. It is very good for us.

In terms of reduction in human error, when you are developing a program, initially, you will discover many errors that you have been missing out on, so human error will be reduced to minimal if your protocol is right. If you make a basic flaw in your design, then it is different, but otherwise, human error is more or less eliminated. There is close to 30% reduction in human error. Once we scale up, that percentage will go up and efficiency will go up.

We plan to automate all manual processes. Some of them are already automated using UiPath, some of them are in progress, and some of them will be automated in the future, but we will save a lot of human time. Human resources are very costly these days. It takes years and years of training for them to add to our business. UiPath has been good for a lot of things that we thought were not possible. We are able to do them after using UiPath. They are able to help us in finance. They are able to help us in HR. They are able to help us with contact centers. It is very good.

One thing that we love about UiPath is that the pricing is very good. While we are developing, they have a free option. The Pro option is for just $420. Once we go live, we do not mind paying, so the price point is very good.

The platform is robust. Particularly in process mining and task mining areas, it is very good. We are working on integrating it with our solution, and the API is fairly easy for us to work with. 

UiPath is very good. They have OpenAI integration. It is a free integration. They have something for extracting data. They have something for copying text from an image. These are all free and ready to be used in automation.

They have a UiPath community. They have a lot of activities to engage people, and the community is growing. It is not as wide as some of the older products such as PHP or Java, but for AI, it is a very good community. They have DevCons that are very popular as well. Their community is all over the world. They have developers in India. They have developers in the Philippines. It is very good.

We would like to see small modules that we can pick and use. Currently, we have to implement a lot of things. The platform is very good, but we would love to have some more templates that we can quickly implement. Other than that, it is very good. We do not require anything else. We are very happy with UiPath. It has been an eye-opener for us. We have discovered things that we thought were not possible earlier.

I have been using UiPath for 17 months.

It is completely stable. I have not had a single downtime in our development journey and usage. It is a very stable solution. I would rate it a ten out of ten in terms of stability.

It is easily scalable because of the way it is implemented. You start with a small license, and as your needs grow, you can keep taking more resources. UiPath also makes money as you grow. They scale it up for us, so we do not have to worry much about the product as such. It is quite scalable.

We have UiPath in multiple departments. We are an EdTech company, and we are using UiPath in the product department and the finance department. We are integrating some elements of HR. Customer support is the most vital component for us because you save a lot of manhours in customer support. Our tech teams are based out of India and the Philippines.

At the implementation stage, we have only 14 developers, but once implemented, it will be used for at least 5,000 customers.

They have been very prompt and helpful. They pay attention to detail. They are available. Their support is a class apart. There are no issues. I would rate them a ten out of ten.

Positive

We tried several products but did not implement any RPA. We tried Automation Anywhere and Microsoft Power Automate. We found UiPath to be the best in terms of features, community, and support. Some of the things that we tried did not work well for us.

UiPath is a class apart. Automation Anywhere is a standard solution. Overall, Automation Anywhere is very easy. It does not have a community. It does not have all the features. You are mostly platform-dependent when you are using Automation Anywhere, whereas UiPath has a community. You do not need UiPath to help you with everything. There is a lot of talent available. UiPath Academy is good. A lot of people get trained in UiPath. Pricing-wise also, UiPath is cheaper. It is also easy to implement. Automation Anywhere helps to get started very quickly, but we needed customization for our business. This is something where UiPath was better.

It is deployed on the cloud. Everything is on the cloud. UiPath has helped to minimize our on-prem footprint. Ever since COVID, everyone has been moving to a phase where they can be completely remote. We have been transitioning from on-premises for the last few years, and this is a step in the right direction. Of course, we need to do more, but it is going in the right direction.

The number of people required depends on what you are using it for. We are using it for our own custom solution. We have 14 resources working on UiPath for our solution, but a small enterprise does not need that many people. A smaller team is good enough to implement because it has everything. For example, if you want to integrate Salesforce, you can easily integrate Salesforce. You can go and click on the marketplace and just use Salesforce.

It does not require any maintenance from our side. Everything is automatically maintained. The platform is continuously upgraded in the backend. We do not need much maintenance. It is a cloud solution, and everything is maintained at the backend. You do not need any intervention.

It is super cheap for the value you get. Their free version is good enough to implement. When you are building a solution, it takes months of effort, and sometimes, it takes years. Its free version is good enough for you to test out everything, so when you are developing, you do not need to pay. After that, there is a Pro version at $420. It is reasonable for the value it is offering. Their basic support is also very good, which comes with the Pro version. 

The Enterprise license is suitable when you need a hundred automation licenses. It is also reasonable. They give good pricing when you negotiate.

I would highly recommend UiPath. You can definitely go for it. I would suggest being a little bit patient while implementing this solution initially because it can be overwhelming. There are so many options.

UiPath as a company is also good. They respond quickly. It has been a pleasure so far. Our product is not yet live. We are still working on it. It is a very big solution for us, and it will be a game changer for our business.

Overall, I would rate UiPath a ten out of ten.

I'm currently working as a solutions architect as well as the lead developer for UiPath. I have a vast number of use cases in various sectors and with SAP enterprise applications. I worked in the insurance sector and health sector, accomplishing different use cases.

I've used the solution in manufacturing in terms of procurement. We deal with a lot of products that come in and out and everything is being tagged in the SAP Enterprise application. We use UiPath RPA in order to close all the purchase orders that are already accomplished - and this needs to be done in SAP. UiPath is completely responsible for interacting with SAP applications in order to close purchase orders. 

I have developed a process that handles around 500 to 600 invoices a day, purchase orders a day. I'm running through multiple bots simultaneously.

Whether it is easy or difficult to build automation completely depends upon the behavior of the applications and the complexity of the business process. That said, compared to many other tools, it is the most flexible, developer-friendly tool. We can build out automation more quickly and easily compared to the other tools.

We use UiPath to automate processes to deal with a good cause. However, since it is a commercial tool and enterprise tool, the company is always looking for some greater ROI. If we can gain ROI and help with a good cause, we will. It's possible. 

UiPath allows us to implement end-to-end automation. This is important to us as operations and technology change. Since it's end-to-end, we can let people focus on more creative tasks. They can move away from repetitive work. Human energy can be placed into building and thinking and UiPath can automate away manual processes.

The user community is growing every day. It grows in value thanks to its flexibility. It provides a lot of features. You can discover how to build automation and look into orchestration. There's help with machine learning as well. The community enables a lot of users to get involved with UiPath. There are many open forums where a number of users share their thoughts. People can work on issues collectively and collaborate easily.

We have managed to minimize our on-premises footprint. We can use on-prem and cloud deployments which makes the solution much more flexible for our current technology needs.

We've leveraged the Academy courses. Compared to many other automation platforms or software development tools, UiPath provides a very good training portal where every beginner, user, or developer can log in and complete different courses. There are different certificates for security, orchestration, development, et cetera. We can find detailed training sessions and certification courses. 

We use AI in our automation. We are still doing some research with our Central Acceptance team in terms of implementing artificial intelligence. However, we have not implemented it so far. We are in the research stage.

UiPath has helped speed up digital transformation. It plays a major role as part of the digital transformation within the organization and also saves a lot of money in the effort. It helps streamline many of the business processes inside the company. 

It's reduced human error. I cannot say RPA is completely error-free, however, compared to humans, the results are highly error-free. Many of the complex business processes have far fewer errors. Thanks to UiPath we can handle tasks quickly while maintaining the configurations of the project.

UiPath has saved employee time. For example, usually, we will also be developing some of our agenda reports alongside our inventories. With UiPath, we assign each and every employee a robot to do some short tasks to help reduce the burden on the employee.

Currently, we have a lot of data extraction models in UiPath. Still, sometimes the data extraction model needs improvement. For example, extracting the data from various kinds of complex documents. Still, compared to the other automation tools, this works way better. 

The solution needs to offer more integrations. 

I've used the solution for seven or more years. 

We never have issues with UiPath's stability. While we have had issues with older versions, the tool continues to improve and it's in great shape now. 

We've contacted support about a few use cases. We only contact them sometimes and have meetings around feasibility. They listen to our problems and they come back with solutions, however, sometimes it takes time.

Positive

I've worked with various products, including Automation Anywhere, Python Automation Frameworks, and Hyland RPA. UiPath is the best. It's more flexible and ready for developers to jump into business processes rather than focusing on more technical aspects. The product setup is easier too.

Depending on the client, deployments can be on-premises, cloud, or hybrid. 

The setup is not complex compared to other tools. It's straightforward.

We typically have two to three people that help with the deployment process. However, for testing purposes, we have a huge team.

I get a lot of help from different colleagues regarding different tools, however, with UiPath, the documentation is very good and the requirements are straightforward. 

I cannot say the solution is affordable. It is expensive compared to other tools. However, companies do not worry so much about this kind of thing. Before making a decision, business teams will always calculate the ROI.

I'm a customer and end-user.

I'd rate the solution eight out of ten.

I'd advise people to try UiPath, depending on the size of the project and the business processes. It's important to calculate the expected ROI at the outset. Based on this calculation, you'll be able to gauge if it will be a product worth your time. If the volume of work is low, it may be better to go with an open-source option. 

Oracle has three broad categories: HCM, PPM, and finance. I have used UiPath to automate mainframe applications. I have automated all types of automation, including ServiceNow processes, PDFs, APIs, and web-based automation.

UiPath has a large number of Java and Python developers. Its modularization of packages for different types of activities and automation is very well done. UiPath also collects suggestions from end users and developers, such as those using the free UiPath software. In fact, UiPath does not release its enterprise edition directly; instead, it releases a free edition for developers to use and provide feedback on the forums. This gives UiPath a significant advantage. Additionally, UiPath has made its tool flexible by building it on the .NET framework but allowing users to also use Java and Python. This gives UiPath another advantage over other tools. I am not sure if other tools offer this type of functionality, but I know that UiPath does because I have used it for a long time.

It can connect systems that don't communicate with each other, enabling us to share data between systems using bots, which is important in the healthcare industry.

The application that was built for our organization is not capable of handling millions of users because it is very old. We must consider the Citrix application, the mainframe applications, and the desktop applications, which are also old. They were not designed to handle millions of customers. For example, CVS Pharmacy has millions of people using its applications on a regular basis. Therefore, we cannot expose that application to customers. We need to build a new client-facing application, but we cannot discard our existing application, which has been in our organization for many years. UiPath helps our applications communicate which improves our patient experience.

It helps our staff easily share data between systems by saving the information in Excel or CSV files and connecting the files to new applications.

We use UiPath to consolidate patient data from multiple sources into a single dashboard, which helps our doctors keep track of patient histories in one place.

The single dashboard helps our patients a lot because we save patient information in the same way for all hospitals including doctors, nurses, and medicines. This means that if we need a doctor nearby, want to change doctors, or are moving to a new city and need medical help, our data can help us find the right resources.

UiPath automation has helped our staff save time, especially for invoicing insurance policies in healthcare organizations. UiPath automation has saved millions of dollars and thousands of hours by simplifying the process in both the healthcare and telecommunications industries.

UiPath has streamlined tasks for our healthcare staff, especially data viewing, enabling them to focus on higher-value activities.

We use UiPath's AI and machine learning capabilities to understand documents. The machine learning process has significantly improved the accuracy of the bot's ability to read data from PDF files.

In 2019, UiPath introduced Computer Vision activities for Citrix applications. This was a major turning point for the company, and the functionality was very useful; I had not seen it in any other tools.

The OCR engine is a valuable feature. 

UiPath should lower its prices because many other RPA tools have reduced their prices, and Microsoft is a major competitor because it offers RPA services to its customers.

I have been using UiPath for over five years.

UiPath is generally stable, but there are bugs in UiPath Studio that require fixing or restarting the application.

UiPath is scalable.

The technical support is good.

Positive

I previously used Blue Prism automation, but at the time, the functionality was limited and there were not many features.

The initial deployment is straightforward. We have some design methods. The dispatcher will handle input, the performer will perform the tasks. All processes will be transactional: our first module will create the transaction, the second will execute it, and the third will generate a report.

We use the CI/CD pipeline to deploy our software. After the software passes UAT testing, we need approval from the technical team before deploying it to production.

The implementation was completed in-house.

UiPath is expensive. Automation Anywhere is much cheaper, and it does not have the same AI and machine learning capabilities or features. However, for some industry cases, such as document understanding and computer vision, these features are not required.

I evaluated Automation Anywhere, which was not mature at the time but is now. I also evaluated Power Automate, which has the best price of all RPA tools and is capturing a large market share due to Microsoft's bundles and integrations.

I would rate UiPath a nine out of ten.

We have thousands of people across the organization using the automation.

UiPath itself doesn't require maintenance but the infrastructure does at times.

UiPath offers a 60 to 90 day trial of its features so that users can try the solution before buying. We can also negotiate with UiPath sales to ensure that we see a return on our automation investment within the first year.

We use UiPath to automate back-office tasks.

UiPath helped us with compliance-related tasks. These tasks involve reviewing various systems and taking screenshots to get proof of compliance. It's a costly process that can be mostly automated. The employee doesn't need to collect all the proofs; they just have to check if they are correct. For example, they must verify that the referenced time stamp is correct. 

They can focus on quality instead of doing all of the manual work, which requires a lot of time and effort from the specialist doing that auditing job. Automation frees up the auditor to do more critical tasks. A bot can handle repetitive, menial jobs. 

If you have some tasks that must be done at the start of the day, you can configure the bot to run first thing in the morning to retrieve all the details you need. You can get the report and start working on it. It's hard to estimate how much time it frees up because it varies from client to client, but if you plan well and use UiPath strategically, it can cut the time in half.  

UiPath enables us to do complex end-to-end automation for multiple systems. Some of our automated processes take input from the ERM software and enter data into various applications. UiPath can sit and listen to any SAP solution, depending on the requirements, and report to the business user, who can validate it. 

The user community is amazing. UiPath put a lot of effort into fostering a community, and now it is so mature that we can find a solution for 90 percent of our problems in the forum. 

UiPath has a small physical footprint. It's not like a typical enterprise application that requires multiple servers. You can run various automations on a field workstation. Numerous processes can be automated on a single machine. 

The UiPath Academy courses are helpful. It's a great way to learn queries and new techniques. I got my initial training from UiPath Academy, and we use it to onboard junior staff fresh out of college. We first direct them to the UiPath courses and follow up with one-on-one training. 

UiPath reduces the cost of digital transformation. For example, you can automate the process of extracting information from devices. If you aren't confident that the automation is accurate, send it to a human staffer to verify and make corrections. You can put a human in the loop if necessary. It may still require some labor, but it takes much of the burden off your employees. 

It reduces human error if you have fool-proof automation developed. If you have good rules that fit, it works smoothly without any help. With the proper ruleset, you can eliminate errors 100 percent. 

UiPath is a complete RPA product suite with machine learning packages and out-of-the-box processes. I'm a developer, so I primarily interact with UiPath Studio. It has a large set of activities ready to use, reducing the time we spend developing bots. The Orchestrator interface is thoughtful and easy to use. In Orchestrator, you can deploy processes and choose from various triggering options.   

Building simple automations is easy if you have a little technical knowledge. It takes more expertise to create complex automations. UiPath has a different product line for non-technical users, but it has some limitations. 

The more advanced developers use UiPath Studio, which allows you to enrich processes with Python and JavaScript. From a developer's perspective, it's almost a perfect 10.

UiPath could gain a lot more customers if they lowered the price a little and improved the license model with some more affordable tiers. 

I have been using UiPath for nearly six years. 

A few years ago, UiPath wasn't stable, but it matured a lot since then. 

UiPath has built-in features that help you scale your automation, and you can deploy automation on multiple machines simultaneously. 

I rate UiPath support a nine out of ten. Their support is decent. I get a fast response when I have questions. I haven't had any issues with them.

Positive

I used Blue Prism and Automation Anywhere for learning purposes. UiPath is easier to use and has a more extensive user community. UiPath's constant improvement is outpacing other platforms. 

Deploying UiPath is straightforward. It requires some maintenance in terms of modifying and updating your existing processes. You can reduce the overhead maintenance if you have a good developer interface in place. The maintenance is minimal compared to the benefits. 

A good consultant can help you implement automation and maximize your returns. Automation implementation can range from fifteen days to six months. You'll see a return in as little as one month. For that to happen, you need to implement it strategically. We see a 10-20 percent return, depending on the process.

I rate UiPath a nine out of ten. 

Our primary use case with UiPath is to create automation software for the HR and the accounting department. Some of the automations that we do are automated attendance tracking, billable hours calculation, work hours calculation, expense reimbursements, et cetera. We have also completely automated our sales processes, such as contract building, invoice creation, etc. We do all this through UiPath automation. Earlier, all this was done manually, and it consumed a lot of time for us, but now, with automation, it's super-quick and efficient.

We are using a public cloud model. We host it on AWS.

It helps us to do end-to-end automation. The accounts and the HR department have a lot of employees to manage and a lot of queries come up. Previously, most of the tasks that we had to do were very time-consuming. For example, just attendance tracking and expense management consumed two days of the entire week, but after the end-to-end automation with UiPath, we hardly spend four to five hours per week on the same tasks. That definitely helped us.

Time-saving is the main benefit that we have got. The Build a New App feature helps us create our applications in a very quick and efficient manner. We can also share them with multiple stakeholders, which has saved us a lot of time. We used to spend two days per week on a manual task, but now, it's just four or five hours a week. A lot of time has been saved, and efficiency-wise, by introducing automation, very less errors are happening. That's one of the biggest bonuses of using UiPath.

It has definitely reduced human errors. With the end-to-end automation that we are doing, in addition to a lot of time savings, efficiency has been improved in terms of the number of manual errors. It has reduced about 95% of the errors. There are still minor hiccups here and there, but that's expected. With fewer manual errors, we are able to do things in a much quicker and more reliable fashion. Earlier, unnecessary time was being wasted on this, but now, we are completely dependent on automation. Automation and robots take care of everything for us. We just need to oversee things. That has made our life much easier.

We use the platform on the cloud. It has definitely reduced the on-premise footprint. One benefit of having a cloud product is that we need to do very little maintenance from our side. We just need to do the regular updates and install the patches that they give. It's on the cloud, so it's very easy. We just have to keep our application updated. It's very useful, and it saves a lot of time. With an on-premise model, a lot of maintenance is required.

It definitely speeds up digital transformation. We deal with a lot of employees or internal customers, and with automation, we are able to design applications that are very user-friendly. They are able to give us the data we need in a much quicker fashion. It has definitely been on the positive side for us.

For this digital transformation, we did not require any third-party or costly applications. Everything was there in UiPath itself. We just needed to subscribe to UiPath. It's a one-stop solution.

It has freed up a lot of employee time. The tasks that previously required two days per week now require just five hours per week. It has saved us that much time.

It has definitely saved costs for our organization. With the saved time, we are able to concentrate on different aspects of our work, and we are able to clear up most of our pending tasks. So, the efficiency has improved, which has been good for our business. Around 30% of our overall expenditure has been reduced because we are able to put in that much more work.

There is a feature called Build a New App in UiPath. I found that to be very good. It makes our job much easier to know how to build applications. There is also the Studio module. I am from a non-technical background. So, for me, designing and creating applications was very tough initially, but with the Studio module and the activity tab that they have, it's easy. Most of it is just drag and drop. I found that very valuable.

It's straightforward to build automations. The UiPath Studio has a lot of in-built templates to choose from. Most of the functionality is just drag and drop, and it can't get easier than this. It's really straightforward.

UiPath's user community is very active and very useful. The answers to most of my queries are already in the community. It's very user-friendly, and we can also clarify our doubts and have conversations with the UiPath community.

UiPath's academic courses on academy.uipath.com are also very useful. In case you have any doubts or you want to do any certifications, you can just log in. It's free of cost. You can just log in there and do your certification. You'll learn a lot. Both UiPath Academy and the UiPath Community are very good.

I'm from a non-technical background. For me, getting my head around designing and understanding RPA processes was very tough. UiPath Academy basically dumbed it down to my level. It has made it very easy for me to know and understand RPA. I have started designing and developing applications with UiPath. So, even a person from a non-technical background, like me, can produce reliable and very useful applications with UiPath.

The reports could be improved. They could be much more in-depth. 

There are some selector issues when it comes to web automation and desktop automation. There is a robot selector. When we feed the data, it tries to fetch the UI elements from that particular data, but that's not happening 100%. That could have some improvements. Apart from that, everything else is fine. I have not faced any other major hiccups or issues with UiPath.

In terms of additional features, some integration and API connector services need to be added, especially with the CRM software. Currently, they have a limited set of API connector services. They could increase that for the CRM software.

I have been using UiPath for nine months.

UiPath is a very stable application. We haven't faced any hiccups or any major downtimes. Being a cloud platform, it's very good. The only thing that we need to take care of is our internet and our system. Apart from that, I haven't faced any downtime issues or performance issues with UiPath. 

It's scalable. It definitely has all the capabilities for scaling up, but for our department, we most probably aren't going to scale it up because we currently have a sufficient number of users. We have been able to extract the best out of UiPath from the current usage, but it definitely has all the features to scale.

Currently, in our organization, it's deployed across multiple departments. There are 15 departments in our organization, and eight of those departments use UiPath. In our department, seven of us use this application. We have seven user logins for UiPath, but I am not sure about the number of users in other departments. The majority of users are non-technical staff and developers. There is a 50:50 ratio.

I have been in touch with their technical support, but my involvement is very less. They are very friendly, and they are very knowledgeable. They could solve most of the queries within 24 hours, and for most of the queries, they also had help documents that they shared with us so that we could learn, and the next time it happens, we are able to resolve it ourselves. So far, their support has been very good. I would rate them a 10 out of 10. I don't have any complaints so far.

Positive

We did not explicitly use any other product for RPA. 

I was not involved in its deployment.

We got some training from UiPath's third-party team on how to go about using the software because we didn't have any clue. For initial installation and deployment, we did not require anyone else. We did it ourselves. We just required some training on how to go about using the software.

In terms of maintenance, it requires minimal maintenance. It's a complete cloud product, and its maintenance involves downloading the latest release or updating to the latest release. That's it. We just have one person who takes care of all of these aspects. We don't have an extensive team to take care of the maintenance of the product. It's very easy for us to do maintenance. One thing that we like very much about UiPath is that it requires very little maintenance.

We have definitely seen a return on investments on UiPath. Basically, a lot of time was saved for us. We were able to concentrate on other aspects of our work. Tasks that previously required two days now just require four to five hours. There are about 30% cost savings with UiPath. 

The return on investment is quicker with UiPath. Earlier, the output that we wanted from a task took around 15 days, but now, it just takes around a week. That's the return on investment that we are getting from UiPath.

It's fairly priced. It's not too costly, and it's also not too cheap. When you bundle it with the UiPath Academy courses and the great community that they have, it is worth the price. 

We did try out Automation Anywhere. We did a trial of that software, but that was not reliable for us. We didn't like the performance that it offered. That's why we went for UiPath, and we have been using UiPath since.

Non-technical people have this misconception that automation is only for people with a coding or development background. I would definitely suggest trying UiPath because it breaks that barrier. Anybody with a little bit of computer knowledge will be able to design simple-level applications.

You can try the community version of UiPath. It's a free version of UiPath. If you are interested, I would also recommend trying out the UiPath Academy courses that are being offered by UiPath.

I would rate UiPath a 9 out of 10. If they can bring the integrations and the API services, it would make the product the best in the market. All other aspects are very good.

We started out with a lot of unattended use cases and then moved into using attended bots to help users. I've been with two separate companies. One was a financial services company. However, there was a lot of support for external clients. In the company now, we're doing a lot around the back office, HR, finance, and supply chain. UiPath just runs the gamut of all different kinds of use cases.

It's definitely made it easy to build automation. We have a team of about four or five developers. One of them was straight out of school, and they had never really had professional experience. We've also taken a couple of developers that were more into custom code and converted those over to using UiPath. It's interesting to see the level of excitement when you use a tool like UiPath from someone who is straight out of school and can convert over. 

We enjoy the constant innovation. It's coming out with new things that we can use and new features all the time. RPA has been around for a while now; however, the fact that we're adding integration services, adding apps, and all these other features, makes it possible to expand our use case.

We use UiPath to automate processes that deal with a good environmental cause. For example, for the company, however, we get invoices for bulk fuel. Our company sends out a lot of trucks, and a lot of customer engineers to actually service equipment. All this was manual, and a lot of not knowing how much we were paying. We automated that, and then the next step of that process is, "Okay. Can we start figuring out exactly how much money we spend on fuel, now, let's try to figure out ways to lessen that?" I could see how that could be environmentally friendly as we're trying to reduce consumption.

The user community is interesting. I've met a couple of people here and had really good conversations. It's interesting in the virtual world that we live in now, where everybody's just a face on a screen.

We've used UiPath's Academy. Being a solution architect, I'm not hands-on with code every day. I got certified as an RPA associate so that I could better understand what the developers are working on and using. When I'm designing solutions, I have a better knowledge of what's possible. I've taken a lot of the courses on UiPath Academy.

We're actually looking into a document to understand the use case. It's essentially car titles, and we're struggling. We've used several different OCR engines to try to train the model and try to improve it. For us, a little more direction on how to actually achieve this would be useful. We've been struggling for a couple of months now trying to get it working and getting it to the level we need it.

I've been using the solution for five or six years. 

The stability is great. I compare it to what I would think the best in class is. It's like Microsoft releasing patches. I've had fewer issues with UiPath updates than I do with my Office client on my computer. Therefore, it's very stable. 

We've had it where we had an update, and it did break some of our robots, and we had to go and do some troubleshooting, yet that's only been one time. It's pretty good overall. 

It remains scalable for us. We're not a huge shop yet as far as the number of bots, so it remains to be seen. It will be interesting when we try to reorganize our Orchestrator to make it more scalable. I can't really answer that one yet, as we haven't really tried to scale a lot.

Technical support is great. It's easy to reach out to them. It's easy to get feedback. As with any organization, a lot of times, the first answer is, "Go read the FAQ." I usually respond, "Well, I've already read the FAQ. That's why I'm asking." This is normal. Once you get past that, they're really ready to jump in and help.

Positive

I started out in 2016 looking at what was the best solution for the company. We looked at several of the top options. They're still the top ones today if you look at Gartner, Forrester, and publications like that. I used some of them. I've used Power Platform and other low-code tools like Pega and Appian. There are a lot of different tools in this space, and they all bleed into each other. 

I've been with two companies that focus on UiPath. It's just the constant way they try to keep up and keep innovating has made them a bit different than other options.

I was not involved in the initial deployment of the platform. I came in about a year ago. Since then, we've done things like automating month-end close processes, automating a lot of manual processes from moving from an old legacy HR system to Workday, and integrating with Workday. There have also been several other different smaller use cases like that. That said, for the implementation of the main platform, I wasn't here for that part.

The deployment of automation depends on how it's built and how you structure your UiPath Orchestrator, which has changed a lot in the last one or two years. They've got this concept of modern folders now in UiPath.

It's taken a lot of effort to transform what we did previously into what we're trying to do today. We very much had one tenant for one automation or a group of automation. Now, we're trying to do more. We ended up with a lot of tenants. Now, we're trying to consolidate into fewer tenants with these modern folders and trying to understand how that all works.

We have definitely seen an ROI. The team has talked about a million hours returned back to the business for other activities. It took a few years to get there, however, now it's every year. 

The pricing changes every day, however, it's not unlike any other SaaS platform. Sometimes it's hard to understand. That said, I'm more on the technical side. Some of the big questions are unattended versus attended since there's a lot more cost to unattended. When we get into document understanding, it's the number of OCR models, and the models you use that increases cost.

I looked into the other two big ones in this space. One of them, and this was in 2016 or 2017, didn't have a concept of attended automation. They thought it should all be unattended and no one should touch it. It should just run. That was really a barrier for us since one of the big value propositions is just automating those small tasks that people do to free up more time. Attended automation eliminated them.

One of the other ones we looked at couldn't support us. It was a proof of value, proof of concept type exercise, and they couldn't give us the support we needed to execute it. It was pretty easy to disqualify them when they couldn't go through that pre-sales motion to really get us. Why would we want to sign a contract? Why would we want to move forward? 

Potential new users should focus on the business driver or the business use case and find the best tool. UiPath lives in this space of RPA, low-code, AI/ML. There will probably always be three or four of these tools to choose from at any enterprise or sizable company. How do you pick the right one? It's really about what the business is trying to do.

I'd rate the solution eight out of ten.

Support is good, reliability is good, and innovation is great. There are just some things they could get better on to catch up with some of the other players in surrounding technologies. UiPath started as RPA. Other companies started as integration platforms. I know we're getting into connectors and things like that. It just keeps moving in that direction.