UiPath Reviews

We use UiPath for robot authentication. We primarily use the software for accounting, particularly in our financial department, where we place some details from the client site, put them on a particular website, download the details, and then send those to a specific client.

I work for a big organization with many team members who access UiPath. On the client side, mostly enterprise clients, UiPath also has many users.

We've seen many benefits from UiPath, particularly from the client side.

The first benefit is manpower reduction, or reducing the number of people required to do the work.

Another benefit of UiPath is the reduction of errors. Sometimes, you'll notice errors from human intervention, but when the work is done via UiPath, you won't see any errors, so the solution has improved the success rate.

What I like most about UiPath is that it significantly reduced the amount of human intervention, which means that what usually takes people to do in ten to fifteen minutes would only take the robot one to two minutes.

I also like that UiPath runs 24/7.

I find the ease of building automation in UiPath valuable. It's easier to do that in UiPath versus other platforms, such as Blue Prism and Automation Anywhere. My organization has a lot of activities and needs to give specific details and accesses, and I found that UiPath works in the final product.

UiPath enables my organization to implement end-to-end automation. Sometimes, it's required for the user interface, but implementing end-to-end automation still depends on the product and agenda.

The solution helped minimize the on-premises footprint of my organization, mainly because it allows you to do a significant amount of work remotely, so UiPath is the best way to minimize your on-premises footprint.

My team has utilized UiPath Academy, precisely the basic course, then the development course, and then the advanced certification. You have to start with the basic course that shows you how the platform works, then move on to the development course, and then the advanced course or certification.

What I like best about UiPath Academy courses is that you see several maintenance scenarios you don't get to observe daily. You'll see perfect examples of different scenarios in the videos plus the instructor has a good teaching style, so my team was able to understand the lessons easily.

I also found that UiPath has helped in significantly reducing the cost of digital transformation.

In terms of reducing human error, UiPath has helped decrease it by twelve to fifteen percent. Sometimes, humans working for five to ten hours become tired, while the robot can work twenty-four by seven without getting tired, complete the work on time, and ensure that all details it encodes are correct.

Because of UiPath, my organization doesn't need so many people, but you still need to manage the robot, monitor it, and ensure that reporting works fine. It's not like my team has to do another project after utilizing UiPath. Still, the solution requires managing routers, which now requires one person with UiPath versus ten people without UiPath, so that's one example of what the solution has helped reduce. UiPath helped free up about thirty percent of employee time.

I like the most recent update that was completed for UiPath because it helped solve the clustering case, and then the modern authentication is good.

What needs some improvement in UiPath is its Document Understanding functionality. It should be simplified because, right now, it's a little complicated to use, as you have to give it data or details, so in the future, I hope that could be improved.

I have been using UiPath for more than four years now.

UiPath is a stable solution.

Currently, we find UiPath scalable, but we still need to observe and monitor it for an extended period to check its scalability.

We have not had any issues with UiPath technical support. They've helped us a lot and have provided a lot of input, and we are satisfied with how they've handled different types of issues.

Our rating for them would be seven out of ten.

Neutral

I've used Blue Prism and Automation Anywhere.

In my organization, my team previously used Excel Automation, which means the team uses scripts and macros to automate tasks. However, there was a lot of limitation, while in UiPath, there was none, so my organization switched to UiPath.

Deploying UiPath wasn't as complex. My organization has a lot of members who can access everything. There wasn't any issue with deploying the solution.

At the moment, I haven't seen ROI from UiPath, but maybe in the future, I will.

I find UiPath a reasonably priced solution.

My organization currently doesn't use UiPath to automate processes that deal with good causes, but there is a possibility in the future.

The organization I belong to has not implemented the AI functionality of UiPath in its automation program.

UiPath is currently deployed on-premises, but the team is considering moving it to the cloud.

Sometimes, the solution requires maintenance, specifically on the server side, as that runs 24/7, so you need to integrate and do some checks to maintain UiPath.

I recommend UiPath versus Blue Prism and Automation Anywhere. If you are using other platforms, I suggest moving to UiPath.

My rating for UiPath as a solution is eight out of ten.

My organization is not a UiPath customer. My organization is an integrator that creates the robots and recommends UiPath to businesses.

I create robots for clients of our company. We have an insurance client that asked us to help with sending letters by email and extracting documents related to insurance, between their insurance agencies.

We also do e-signatures using an API with a server to get digital signatures for all the customers of a bank. And with other banks, we have worked on onboarding clients. We have all the information about them and we do subscriptions for them.

We also have a lot of clients that ask for filters and updates in Excel files.

Employees who were doing the same tasks every day are happy to have time to do innovative things and stop doing tasks that a robot can do. They feel free from those unwanted tasks. These kinds of tasks are often boring, and employees can make mistakes. They spend a lot of time doing them without any benefit, because it's something they do every day. There is no innovation when they have to do those tasks. The most important part is that we can help employees in these situations.

The benefits include managing employees' time. A robot can work at night or even on the weekend, whenever you schedule it to run. It's helpful because employees can let it do their jobs when they are at home. There are also fewer errors because when you give a robot a formula, it does all the iterations in the same way. Even if there is a special situation or an exception, the robot can help itself get through it. So it helps with an employee's time and efficiency, and they are happy about that.

There are two kinds of robots that we deliver. One type of robot works independently, giving our client's employees time while the robot does its work. And there are other robots that do work but need a human to verify things. But even that type of robot reduces the work, leaving only the validation.

And when we start discussing RPA with a client, we can see the difference in the costs. We ask them how much they spend on a task or how much time it takes, because even hours have a cost. We then give them the difference. If a robot does that task, it will spend X amount of time on it and you will save this much money. It depends on the project, but sometimes we save them 30 or 40 percent of their time or even more.

The scraping for data extraction is very important. There is also a connection with all Microsoft tools, like Outlook, Excel, Word, et cetera. And OCR, the Document Understanding feature, is important because we have clients that ask us to read data from scanned documents.

UiPath Orchestrator is also important to help us schedule our bots.

In addition, UiPath is a low-code solution, which is very useful and helpful. Given the features and solutions it offers, it's quite easy. The ease is a seven out of 10, or even more. The challenge for us is connected to the demands of the client. Sometimes we work with banks, sometimes with insurance companies, and the challenge is to know what they really require before we start developing. We need to know the exceptions that we might face. But the development part is quite easy thanks to the UiPath Academy and the forum. It's not that hard.

We can even teach our clients a little bit about the use of the UiPath. It's easy and doesn't require an IT engineer. They get excited to use it.

I started my use of UiPath with the UiPath Academy and I'm still learning there because there are updates and new features to learn about. The Academy is very helpful with its videos and explanations, and with the questions at the end of the lessons. I like that it allows me to learn on my own time. It's very constructive because things are explained well and I like that I don't have to be at a school to learn it.

Also, the UiPath community is very good. Anytime I have a problem, or something blocks me, I post a question on the forum and people spend a lot of time helping me. Even if the first solution doesn't work, they come up with another one. When I started working with UiPath, there were only a few people who knew the platform and I had to wait days and days to get an answer, and sometimes I wouldn't get one. But over time, I feel the difference because there are more people in the community and they are more responsive and very helpful.

We have the new license, the Flex Plan with Automation Suite, but we don't have practical examples and we have found it a little bit difficult when dealing with it. We could use more specifications about it and practical examples. Sometimes clients ask us questions, but, even on the UiPath forums,  we don't have answers. We have to spend a lot of time trying to find them. Practical responses about installations and the differences between the kinds of installations would be helpful.

I have been working with UiPath for almost three years.

It's very stable. I haven't faced a problem with UiPath Studio. I would give it a 10 out of 10 for stability.

It's scalable. I would rate it a nine out of 10 on this aspect.

I have needed their help too many times but they have been so helpful. They respond with emails, and sometimes I even talk with them on Google Meet. They are responsive.

Positive

We have worked with UiPath on-premises, on Azure, and on a private cloud. That's where we use it the most. An on-premises setup is easy to do, and on a private cloud, it's not complicated. But with the Automation Suite, it is complicated and we asked UiPath to help us.

When we deploy it for our customers, we ask them to prepare the production environment for us so that it is already ready. For deployment, we have an architecture and an infrastructure engineer. Sometimes we need the infrastructure engineer if something is complicated about the infrastructure. We work with the IT department of the client and our infrastructure engineer.

For unassisted robots, we take the robot from the development machine or the test machine to the deployment machine. For clients using Orchestrator, we create the robot, the job, and we execute the robots from Orchestrator.

Maintaining UiPath is not difficult. One engineer can handle it, for now.

I did some research on Power Automate, but I haven't worked with it. I only saw the interface and some examples. We are planning to learn more about Power Automate and the differences between it and UiPath, but for now, we are only working with you UiPath.

My advice is to use the UiPath Academy and do some practical exercises. And when working with your client, ask all the questions that you have, including exceptions and real cases. Technically, everything is good. Just attend the Academy and use the forums and everything will be okay.

We use UiPath in the banking industry to help with the loan process. UiPath can check the title and address, and get documents from government and public websites. It can also check UCC scripts and the depth of support before feeding the information into the line of business application for the loan process.

Building automation using UiPath is quite easy.

UiPath enables us to implement end-to-end automation as long as the format is compatible.

Being a part of the UiPath user community is helpful because it provides us with a lot of resources for our internal research. We use the UiPath Academy courses to train our team members when we have new projects or implementations.

UiPath helped us reduce our on-premises footprint. The bots have taken over the repetitive tasks, freeing up our people to focus on other areas.

For some of our digital transformation initiatives, the solution helps reduce costs, but the extent of the savings depends on the licensing costs.

We only require IT application support for some aspects of our digital transformation.

Before UiPath, there was a human error rate of five percent on tasks. With UiPath, the human error rate has been reduced to three percent. UiPath can save people's time anywhere from a few weeks to three months, depending on the complexity of automation.

Document processing is a valuable feature in UiPath. It allows us to process various scanned and PDF documents, extract data from them, and further evaluate the data for business purposes. This could include income tax files that are required for load processing or documents for property inspection reports.

The templates are very useful to us. We reviewed templates for almost 400 similar scenarios where changes are made to two configuration files. These scenarios may be helpful to the customer.

The integration is also good.

UiPath needs to improve its onboarding and operational excellence.

The licensing cost and technical support have room for improvement.

I have been using UiPath for almost five years.

UiPath is stable.

UiPath's scalability depends on how we design the solution. Our clients are medium-sized organizations.

The technical support takes a long time to resolve our tickets. 

Neutral

The initial setup is straightforward. Deployment usually takes a few hours. Configuration can sometimes be challenging because the deployment is across multiple instances of the orchestrator.

We implement UiPath for our clients. Minimal maintenance is only required for complex deployments.

Some of our customers have seen a return on investment within the first eight months, while others have seen it after 15 months.

The UiPath license is expensive.

I give UiPath a nine out of ten.

Based on the complexity of the automation required, I would recommend UiPath.

We primarily use UiPath for science-related automations.

The biggest benefit we get from UiPath is saving time. We work with small and medium-sized businesses that need to perform multiple mundane, repetitive tasks. UiPath reduces the time we spend on these tasks by about 60 to 70 percent. By automating low-level jobs, employees can focus on high-priority tasks. Automation has sped up our invoicing because we can process invoices 24/7. We saved more than $200,000 using UiPath.

UiPath helped us reduce our on-prem footprint. Using bots eliminates human error from most jobs if we develop the correct logic and business exceptions, but we still need humans working upstream. 

Building automations is quite straightforward. They offer free courses for developers, and we take advantage of those. The UiPath community has also had a tremendous impact on our operations.

The artificial intelligence and machine learning features are good, but there is some room for improvement. 

I have used UiPath for more than five years.

UiPath is stable. 

UiPath is scalable. 

I rate UiPath support an eight out of ten.

Positive

I have used several RPA tools, including Blue Prism, Automation Anywhere, and Microsoft Power Automate. UiPath is easier to learn and more user-friendly than other solutions. There are also lots of open-source resources you can use. Power Automate was included with our Office 365 license, so we use it for some things. However, it isn't our primary RPA solution. 

Deploying UiPath is straightforward and only takes a couple of minutes. One person is enough to install it. 

UiPath is quite expensive compared to Power Automate. That's the main difference, and we have to purchase a new license for every feature. 

I rate UiPath a seven out of ten. I would recommend it to others, but I can't give it a higher score because I'm not happy with the licensing model. That's what bothers me the most about UiPath. 

I've used UiPath in multiple industries, including medical, banking, retail, etc. It's a good platform for RPA.

UiPath saves employee time while increasing productivity. It can potentially cut the work of some tech employees in half. I don't have precise numbers, but it also cuts the cost of each process by about 50 percent. UiPath has helped our customers minimize their on-premises footprint, which is essential. UiPath facilitated my clients' digital transformation without expensive or complex upgrades or additional IT application support. It also helped reduce human error. 

The UiPath Academy helped me learn how to develop processes. The main benefit was learning how to build robots and handle various exception cases, like business and application exceptions. 

I like the user interface. I'm using Cloud Orchestrator and UiPath X. It's a platform for customizing and building automated processes. UiPath is the easiest RPA platform to use. It's more accessible than other RPA platforms like Automation Anywhere, Microsoft Power Automate, and Blue Prism. Almost all of the processes are end-to-end.

The UiPath community is a valuable resource. I use the forum almost daily to ask various questions. I get most of my answers from the forum and the Discord server. It's a massive community.

Some features are limited for Orchestrator. For example, the AI features could be more flexible and easily accessible. Every time I want to use some new features, we have to do a deep dive into this technology.

I have used UiPath for more than three years.

In the past three years, UiPath has been highly stable even though the environment has changed frequently.

UiPath is easy to scale. 

I rate UiPath's support a 10 out of 10. They helped me resolve a problem with mobile automation quickly.

Positive

UiPath is the best platform for me, but Automation Anywhere is the second-easiest platform for deployment. 

UiPath is easy to set up. It requires some maintenance after deployment, but one person is enough to handle it. It depends on the complexity and the number of processes. Complex cases may require two or more. 

Customers see an ROI from UiPath in about six months. 

I rate UiPath a 10 out of 10. I recommend UiPath. It's an excellent way to get started with RPA.

We started by looking for something easy to change our process, and we liked a lot of systems that had low code. We started to submit and sell orders and transform reports into dashboards with the robot.

While we have used it for a short time, we see a lot of future potential for us. We have other departments, for example, finance, HR, and engineering. We can use this solution to improve our workflows, our reports, and dashboards across departments.

We are looking for ways to save time and free up people. It is important. We want to remove the mechanical jobs so that people use the time they gain to focus on other strategies and figure out how to add value to the business.

They make it easy to change the process inside the routine. We can find out how to remove gaps and change the process. There isn't just one way; we have a lot of exceptions in our business, and with the robot, we can change to meet our requirements. There isn't just one way to do things.

The user community is helpful. We know a lot of people inside of this process and a lot of good people with good tools that can help.

We are just starting with the Academy courses. We're in the process of learning and have a PMO that is using the Academy. It helps us to better understand use cases and other situations. 

We'd like the solution to allow us to remove all developers. In a situation where you need a developer, we'd like it to get to the point where we don't need them. It needs to be easier to use with more low code. Low code is the future.

I've been using the solution for five months.

We find the solution to be stable. It's not just building the robot - it's being able to sustain it. So far, we trust its capabilities and have not questioned its stability.

I've witnessed some proof that the solution can scale. 

We did not need any technical support. We haven't used support yet.

We used Pipefy in the past. It's a BPM that has automation processes inside it. That said, it's so different as it's just for Pipefy integration to another system. It's not a kind of robot, so there's no automation process. We still use it. We work with them and UiPath. Right now, we use the workflow, and, if the workflow doesn't work or is bad at automation, we use UiPath.

We just recently set up the solution and are still putting in the work.

We just started to use the solution as part of a trial. It's still too new to measure an ROI.

The solution is expensive. It's almost the same as other options. However, it is a bit cheaper since we don't need a developer. We can just buy the license and use the product. 

We looked into Automation Anywhere, IBM, and another startup. Once we started to use UiPath and found out how easy it was to build our first robot, we stopped looking into other options. 

We like to fix, build and change by ourselves. The other options required us to need someone from the outside and to pay for a consultant or contracted person to assist us. With UiPath, we have ultimate control, and everything is in our hands. 

At this time, we do not yet use UiPath to automate processes that involve a good cause, such as social responsibility.

Right now, we use UiPath on a virtual machine, yet we're hoping we'll be able to go more mobile in the future. 

I'd rate the solution eight out of ten since we've only used it for such a short amount of time. 

We're doing a lot of accounts payable automation and accounts payable invoice automation. 

We have about 70 bots in production right now. They are unattended.

It's helped us to dramatically cut down on the number of people having to key in invoices manually. We've been able to repurpose some of the staff into other jobs and have the bot do all this work for them. It's really changed things. Our staff likes it since they're doing more meaningful work and not keying in invoices all day. I'd say it greatly impacts our staff, and our dealers love it as they're getting paid quickly. The invoices are getting paid much more quickly now.

We know that it's increased the speed of payment dramatically. I'm not sure of the numbers. However, we've processed about 40,000 invoices to date using the bot. We started in January and do about 5,000 invoices a month. That's saved a lot of hours. Our guys were doing this all day, every day, and we've cut back on it dramatically. It's a considerable amount of hours saved.

We enjoy using the AI functionality. The document understanding is the tool we're using to do the invoice automation, so it has an AI piece and machine learning built in. 

The invoices are probably our most complex as there's a lot of information that has to be scraped off the invoice that DU is doing. We started with the hard ones, and we're easing into the easy ones now. We worked backward a bit. We were a little concerned going in that this was a little bit complex; however, in a very short time, we got a lot done. Looking back, it was probably a good decision to start there. With AI, we're looking to do more. We'd like to bring on more invoices and continue to use this throughout the whole organization and in Latin America as well.

Just seeing all this manual work being automated, and seeing how the staff is thrilled that they're actually doing interesting jobs now has been great. They come in the morning, and they're actually excited about coming to work, not keying in invoices all day. That's the biggest benefit I've seen. The staff is really excited about the product, even though, in the beginning, they were a little nervous about bots doing their work.

The goal of the project was to get 75% of our invoices done with no human intervention. We actually hit 90%.

We use the UiPath community quite a bit. We find it very helpful. Most times, when we're having an issue, other people are having the same issue. We have gotten very good insights and have found other use cases. It has helped us a few times to fix an issue. It's a great feature.

The UiPath Academy courses are great. When we rolled out, we did a project with UiPath. We put a lot of their courses in our Academy so that our users could take them through us, and have actually had a very good response. A lot of people in the company took it, and the completion rate was very high.

The Academy teaches people what RPA is, and how to use it. It could be as basic or as complicated as you want. They have a wide range of classes. The fact that people can get in there and start learning for free is also very good.

Maybe we need to rely on our rep a little bit more to find out what's out there and start asking a lot more questions. We don't understand its full potential. However, that's a little bit of us not asking the right questions. What they've been terrific about is coming out with fixes. Every time we have an issue with something, they're quick to fix it immediately or in the next release. 

They're spending a lot of time and effort on unstructured documents or core quality documents. Sometimes things don't pick up right away, however, it is my understanding that they're working on it, and it has improved tremendously. Even since the beginning of the year, we've already seen some improvements.

I've been using the solution for two years. 

The stability is great. What they've done is pretty impressive. They're going to be here for the long haul.

We found it to be very, very stable. We have not had any issues since we went live, so that's also been very impressive for us that it's extremely stable.

From our perspective, there's really no issue with scaling. We're looking to expand, even by putting more invoices on it, and we don't anticipate it being an issue. We're not concerned in the least about how much it can handle. We're looking forward to expanding it a little bit.

Technical support has been terrific. 

They're very quick to react to us, and even if they aren't, our rep is always very quick to help us get a response. 

Positive

This was the first RPA solution I've used. 

I work in finance and accounting, and we were chosen to be the proof of concept to use UiPath. We were in very early, so we did a very early proof of concept, built five bots, and presented them to senior management. We gave feedback that we thought it was something that could be beneficial for the company.

The initial setup was very straightforward for us. UiPath worked with us. They were great in helping us out; the reps really helped us through the whole proof of concept. It was very new to us, and we had their full support - even when we were presenting to senior management.

We're looking at ROI on one project right now, and we estimate we will begin to see a return in year two, which is great.

The pricing has been fair. They've been very good to us with the pricing. They let us choose what we needed. They build packages that fit us, whereas maybe the competitors aren't doing that. Others don't give us the ability to buy what we need. We kind of would have had to buy in bulk, and we didn't like that either. UiPath gives us the ability to be flexible with what we need.

We looked at Automation Anywhere. We just had a better feeling about UiPath. Even from the proof of concept, we had a better feeling about UiPath.

The biggest thing we found with Automation Anywhere, for example, was we asked for a demo license so that we could do a proof of concept; we had a very difficult time even installing the demo licenses. In contrast, with UiPath, it took us a matter of minutes to get going. We were on and building bots within a matter of minutes. Therefore, very quickly, we realized UiPath was the right solution for us.

We're on the latest version, I believe.

While our company is very socially and environmentally aware, we're not yet leveraging UiPath on projects that work towards good causes. RPA is starting to get some acceptance into the organization now, and we'll do something in the future. 

I'd advise potential users to set expectations with users. Talk to users. With RPA, people always fear when they hear robots. Setting expectations for your user base. Also, if you're not sure, find a partner that you can trust. We found a very good partner. They were very good to work with, and we really felt like we could trust them. We wouldn't have been able to do this without them. They really brought in the expertise. 

I'd rate the solution a ten out of ten.

The software's terrific. The support's terrific. All the people that are assigned to our account are very attentive to us. Our current rep is amazing. Every time I call him, he always helps. If he can't answer it, he always finds us an answer. They're quick to respond to us, even if they don't have the solution immediately. It's never gone more than two days without us resolving any issues. They've been very, very good.

We're very happy with the overall solution.

We use this solution for finance, HR, and for handling invoice reconciliation. We also make use of donation approvals.

I find that UiPath's user community was more helpful a few years ago. When I go to use the UiPath forum, a lot of the answers are copied and pasted from old answers and they don't make a lot of sense. That being said, I do still occasionally get some value from it. 

We also make use of the academy courses. We have put all contractors through the basic courses to make sure that they've got a basic level of competence. The academy courses are useful to test that people know what they should. The architecture courses have been most beneficial to us.  

We are saving approximately three and a half million annually based on the number of hours saved multiplied by a salary base rate. That ends up being approximately 60,000 hours a year that's being replaced by bots and this is a big deal for us.

The Orchestrator really stands out as the most valuable feature. We don't have to train anyone. They can usually pick it up really quickly. It is easy to use and intuitive.

A lot of the packages are very easy to work with. There are some challenges when updating a package that you've built or a library that you've built in UiPath. Overall, the extensibility is really nice. 

I would really like to see the package deployment updated. As it is right now, if you want to update something, you have to take down the latest code, sync the packages and re-upload everything back through the dev test to prod. It's a big hassle when we've tested the library ourselves. 

I have been using this solution for seven years. 

This solution is very stable. Any complaints I have come back down to package management and custom issues with custom libraries. Outside of that, upgrades are really quick and really easy. We have bots disconnect so frequently that it is easy for us to catch issues manually.

This is a scalable solution but UiPath could use some better visualization tools for bot utilization. They do have insights but they are a little bit rough to work with. I wouldn't want to put on a hundred bots at a time, but loading in a few here and there is really easy.

I used Automation Anywhere and Blue Prism for a while. The UiPath Orchestrator far exceeds the functionality of Blue Prism and Automation Anywhere. As far as the bot setup goes, UiPath is very easy to install, especially compared to Blue Prism. UiPath is more business user-friendly than Blue Prism. Sometimes it's nice to work with Blue Prism because it has such low-level code that it gives you a little bit more flexibility.

We keep it pretty agile by necessity. We use a lot of contractors to get a lot of different approaches. We have 168 processes on 27 machines. We have some restrictions based on the company requirements but internally we move as fast as we can because we have to.

It is really easy for us to set up a VM and get UiPath installed. It is a five or six-step process. UiPath is significantly bug-free compared to what I'm used to with other products. I haven't had to raise a support ticket yet for UiPath.

Initially, we had a customer success manager from UiPath who showed our admin how to run the installation. At this point, we take care of all of it ourselves. 

We've replaced the equivalent of 20 to 30 employees who have all been moved to more valuable positions. We've taken processes that were supposed to take months and reduced this to days which has improved our customer experience. 

I would like to see a few more options for developer licenses because we end up swapping them so often. We've tried going through floating robots and a few options that have been not exactly what we're looking for. Price-wise, the cloud offerings are good. 

I'd certainly say UiPath is worth it to save time and effort. The product is really stable compared to what I've worked with before. 

I would rate this solution a nine out of ten.