We have multiple accounts sellable, accounts payable, corporate finance, and supply chain use cases. We have started some use cases at the factory floor automation as well.
Director, Data & Analytics, Intelligent Automation, ASSA ABLOY Americas at a construction company with 10,001+ employees
Straightforward setup; saves hours
Pros and Cons
- "We are seeing many hours saved with respect to automation. Automation should be on every project's agenda."
- "One way to improve the UiPath Academy, I think, would be to add some real life use cases and take the students through the automation process. These would be good for citizen developers to start with."
What is our primary use case?
How has it helped my organization?
There are so many benefits to using UiPath, but getting the buy-in is very important from the end users. We are seeing many hours saved with respect to automation. Automation should be on every project's agenda.
What is most valuable?
Scaling at pace with regards to the industry has been the most valuable UiPath feature for us. I would also add that there are so many features in RPA.
What needs improvement?
We are leveraging the UiPath Academy for our citizen developer program. We are asking them to train at their own pace. The courses are straightforward.
The adoption rate for this program is low, however. Out of the 150 citizen developers that started, only 10 decided to continue the process.
One way to improve the UiPath Academy, I think, would be to add some real-life use cases and take the students through the automation process. These would be good for citizen developers to start with.
Buyer's Guide
UiPath
September 2023

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For how long have I used the solution?
We started our UiPath journey early last year. It has been a year and six months.
What do I think about the stability of the solution?
UiPath is stable. The automations we have in place right now are stable.
How are customer service and support?
Over the past two years, I've reached out to them maybe twice.
How was the initial setup?
The initial setup was straightforward. When we started this automation journey, instead of going with complex use cases, we picked three simple ones. We started with the accounts receivable processes.
Deployment took us six weeks.
What was our ROI?
As of now, we have automated 160 processes using UiPath and saved many hours. We have saved around 60,000 hours. Although we are not directly reducing costs, we are avoiding the cost of hiring new people.
What's my experience with pricing, setup cost, and licensing?
The solution is very expensive. It's getting harder for me to convince my management about licensing costs.
Which other solutions did I evaluate?
Yes, we considered Blue Prism and Automation Anywhere. We created an automation using both of these and UiPath and ultimately decided on the latter. UiPath is more compatible with the other applications we were already using. Oracle's JD Edwards EnterpriseOne is our ERP and they partner with UiPath, so that was a major plus for us. Also, UiPath has very straightforward coding courses.
What other advice do I have?
It is usually not easy to build a complex automation. The whole process takes about four to six weeks for a complex automation. Most of the time is spent on gathering the requirements. The development itself does not take much time.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Managing RPA Practice & Solution Architect at a tech services company with 201-500 employees
We've reduced employee time spent on data processing, but the license is too costly
Pros and Cons
- "The processes are accurate. We see very few errors once they are implemented."
- "UiPath support should be more accessible. We should be able to connect to support faster and resolve the issues sooner. When we open a ticket, we would prefer to get a call instead of an email. A priority issue is easier to resolve over the phone, so that would be preferable."
What is our primary use case?
I have used UiPath for multiple use cases, such as data entry processes or extracting information from emails to certain applications. I have also used it for financial processes like invoicing and analytics, and there are IT applications like user onboarding.
How has it helped my organization?
We can implement processes quickly with UiPath. It doesn't take us long to fix issues and develop a new process. It has enabled us to reduce our on-premise resources by automating around 30 to 40 percent of processes. We cut costs through digital transformation and managing model processes.
UiPath freed up the time of some of our data staff. Some processes that would normally require three or four hours can be completed in under an hour. We can also utilize UiPath to get some tasks done on the weekends or after hours.
What is most valuable?
UiPath is user-friendly, so new users find it easy to understand. The processes are accurate. We see very few errors once they are implemented. The processes are reusable. We can create multiple components that we can use repeatedly and combine them with other processes. It's flexible.
We used UiPath Academy when we were learning the tool, but we haven't used it that much since. It takes time to do the courses. I finished the initial tutorials in one or two days, but some courses can take an entire day. They last much longer than I need.
UiPath allows end-to-end automation. We work with stakeholders to learn about their requirements, and UiPath has a thousand automation tools that can capture many kinds of processes.
What needs improvement?
It isn't clear how to use UiPath to implement some use cases like chatbots, so we need to spend a lot of time searching for documentation on the web. To discover how to do these automations, you need to read and figure things out through trial and error.
For how long have I used the solution?
I have used UiPath for a year.
How are customer service and support?
I rate UiPath support an eight out of ten. There's some room for improvement. UiPath support should be more accessible. We should be able to connect to support faster and resolve the issues sooner. When we open a ticket, we would prefer to get a call instead of an email. A priority issue is easier to resolve over the phone, so that would be preferable.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The UiPath license is costly. It would be helpful if we could get a bulk discount or any reduction, so we could use UiPath on a much larger scale.
What other advice do I have?
I rate UiPath a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 8, 2023
Flag as inappropriateBuyer's Guide
UiPath
September 2023

Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: September 2023.
734,678 professionals have used our research since 2012.
RPA solution Architect, Robotization Guru at Zeptos
It can potentially cut the work of some tech employees in half
Pros and Cons
- "I like the user interface. I'm using Cloud Orchestrator and UiPath X. It's a platform for customizing and building automated processes."
- "Some features are limited for Orchestrator. For example, the AI features could be more flexible and easily accessible. Every time I want to use some new features, we have to do a deep dive into this technology."
What is our primary use case?
I've used UiPath in multiple industries, including medical, banking, retail, etc. It's a good platform for RPA.
How has it helped my organization?
UiPath saves employee time while increasing productivity. It can potentially cut the work of some tech employees in half. I don't have precise numbers, but it also cuts the cost of each process by about 50 percent. UiPath has helped our customers minimize their on-premises footprint, which is essential. UiPath facilitated my clients' digital transformation without expensive or complex upgrades or additional IT application support. It also helped reduce human error.
The UiPath Academy helped me learn how to develop processes. The main benefit was learning how to build robots and handle various exception cases, like business and application exceptions.
What is most valuable?
I like the user interface. I'm using Cloud Orchestrator and UiPath X. It's a platform for customizing and building automated processes. UiPath is the easiest RPA platform to use. It's more accessible than other RPA platforms like Automation Anywhere, Microsoft Power Automate, and Blue Prism. Almost all of the processes are end-to-end.
The UiPath community is a valuable resource. I use the forum almost daily to ask various questions. I get most of my answers from the forum and the Discord server. It's a massive community.
What needs improvement?
Some features are limited for Orchestrator. For example, the AI features could be more flexible and easily accessible. Every time I want to use some new features, we have to do a deep dive into this technology.
For how long have I used the solution?
I have used UiPath for more than three years.
What do I think about the stability of the solution?
In the past three years, UiPath has been highly stable even though the environment has changed frequently.
What do I think about the scalability of the solution?
UiPath is easy to scale.
How are customer service and support?
I rate UiPath's support a 10 out of 10. They helped me resolve a problem with mobile automation quickly.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
UiPath is the best platform for me, but Automation Anywhere is the second-easiest platform for deployment.
How was the initial setup?
UiPath is easy to set up. It requires some maintenance after deployment, but one person is enough to handle it. It depends on the complexity and the number of processes. Complex cases may require two or more.
What was our ROI?
Customers see an ROI from UiPath in about six months.
What other advice do I have?
I rate UiPath a 10 out of 10. I recommend UiPath. It's an excellent way to get started with RPA.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Jan 17, 2023
Flag as inappropriateRPA Developer at Midday Infomedia Ltd.
Saves us significant time over manual processes and reduces human error
Pros and Cons
- "It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use."
- "I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup."
What is our primary use case?
I work on database automation. We just delivered a dynamic workflow in an Excel automation as well. We work on many types of formulas. In addition, we develop physical automation. For example, we created a process that posts many photos at once on many groups.
How has it helped my organization?
We are able to produce output with UiPath in less time. Where a manual process takes one to two hours, we can develop a UiPath solution that takes 15 minutes. In terms of saving time, one bot has saved 60 to 70 percent of the time the task used to take. We have also seen human error reduced by about 60 percent.
We have automated processes with 20 to 25 bots, and our organization is very happy with UiPath.
What is most valuable?
It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use. It can be learned in six months to one year.
Also, we can use Orchestrator with Action Center for end-to-end automation. With Orchestrator, we can schedule automations.
What needs improvement?
I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup.
For how long have I used the solution?
I have been using UiPath for 2.7 years.
What do I think about the stability of the solution?
The stability of UiPath is a nine out of 10.
What do I think about the scalability of the solution?
The scalability is between eight and nine out of 10.
How are customer service and support?
Support can take a lot of time, two to three days to receive a response.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have developed Excel automations with Power Automate.
How was the initial setup?
We are using the Community Edition of UiPath and it is deployed on our servers. We use it in one location in one department. It was not a complex process to install it, although there was a little bit of complexity to it.
If there is any activity or anything changes in the environment, maintenance of UiPath can be required.
What was our ROI?
We have saved both time and money and have definitely seen return on our investment.
What's my experience with pricing, setup cost, and licensing?
The price of UiPath is not too expensive or too cheap. It's in between.
What other advice do I have?
We have four people involved in deploying automation: one developer, a team lead, and two DevOps developers.
My recommendation is to learn flow development.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 14, 2023
Flag as inappropriateSolution Architect at a energy/utilities company with 5,001-10,000 employees
Reduces manual work and offers effective reporting and good ROI
Pros and Cons
- "The insights that this solution provides have been most valuable. We use these insights to report to higher management on the performance of our processes."
- "The support for this solution is tedious. I would rate it a five out of ten. If we don't respond or the ticket closes, we do not get a response from them."
What is our primary use case?
The use of this solution is spread out across our organization. On the IT side, we use it for synoptic notes like admission process, reviewing invoices and giving usage access.
What is most valuable?
The insights that this solution provides have been most valuable. We use these insights to report to higher management on the performance of our processes.
UiPath also helps us reduce manual work although we do not yet use UiPath's AI functionality. We have learned a lot from the UiPath community and gained knowledge about future products and enhancements.
What needs improvement?
The support for this solution is tedious. I would rate it a five out of ten. If we don't respond or the ticket closes, we do not get a response from them.
For how long have I used the solution?
I have been using this solution for six years.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
The support for this solution is tedious. I would rate it a five out of ten. If we don't respond or the ticket closes, we do not get a response from them. We then need to go through the process again and reopen a ticket with the same information.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have a little bit of experience using Automation Anywhere, but I prefer UiPath. The coding with Automation Anywhere was not developer friendly.
How was the initial setup?
Our whole team was new to this solution so there was a learning curve involved for all of us which made the setup difficult at times. At this stage, UiPath was one or two years old with limited documentation. The deployment did not take long.
What about the implementation team?
We deployed this solution with the help of a partner called Ernst & Young.
What was our ROI?
We have experienced a return on investment using the solution as it has led to three million in savings since we started using it.
What's my experience with pricing, setup cost, and licensing?
We would prefer it if the licences were packaged together. When it comes to developer licences, we need to pay to transfer licences when a developer leaves and this also creates additional work for our IT team.
What other advice do I have?
Overall, I would rate this solution a nine out of ten.
I would recommend UiPath to others because it is a good tool and has a lot of potential to expand.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Software Engineer at GlobalLogic
Boosts our productivity and helps to scale up our business
Pros and Cons
- "It offers me various benefits such as AI capabilities and works very well for me on all types of processes. It makes our tasks easy and provides accurate results."
- "It sometimes lags when internet connectivity is poor. It depends on the location."
What is our primary use case?
I'm using it for automation.
How has it helped my organization?
UiPath saves us a lot of time as well as money. It has saved between 50 and 80 percent of employee time, processing our tasks efficiently. It boosts our productivity and helps to scale up our business.
It has sped up digital transformation in our organization for sure, and also helps to reduce human error, although that depends on the task you are automating.
It's very helpful in terms of everything.
What is most valuable?
It offers me various benefits such as AI capabilities and works very well for me on all types of processes. It makes our tasks easy and provides accurate results. For example, if we have a web application we can automate the entering of login credentials.
It provides end-to-end automation, which is very important. We can integrate it with third-party tools, like SharePoint or Outlook, and perform various tasks.
The user interface looks modern.
And the user community is great. We use it as a knowledge base and for training purposes.
What needs improvement?
It sometimes lags when internet connectivity is poor. It depends on the location. Otherwise, it is the most fantastic tool ever.
For how long have I used the solution?
I have been using UiPath for the last three and a half years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It's very scalable. I give it a 10 out of 10 for scalability.
We have 5000-plus users of the solution in our organization.
How are customer service and support?
Customer support is very important and they resolve issues immediately.
How would you rate customer service and support?
Positive
How was the initial setup?
Sometimes we deploy on the cloud, sometimes on-premises. The deployment is very straightforward.
It doesn't require any maintenance. It works well.
What was our ROI?
We have seen a 50 to 80 percent ROI.
What's my experience with pricing, setup cost, and licensing?
As an application, it is not very expensive. It's very reasonable.
What other advice do I have?
The time it takes to see results depends on the task. Sometimes tasks are bigger and sometimes tasks are smaller. Sometimes it gives your results within a minute, and sometimes it takes time. On average, it takes a few days.
I'm fully satisfied with this great tool. It is the best solution for all types of businesses, both small and large. I recommend it to everyone who wants to become an RPA developer. It is a fantastic tool and plays a vital role in RPA.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Jan 10, 2023
Flag as inappropriateElectro Mobility, Smart Mobility & Sustainability at a educational organization with 51-200 employees
A user-friendly solution that minimizes FTEs by automating repetitive jobs done by employees on a daily basis
Pros and Cons
- "UiPath is a user-friendly solution."
- "Sometimes, the company's processes are very complex, and it's very hard to implement UiPath."
What is most valuable?
UiPath is a user-friendly solution.
What needs improvement?
Sometimes, the company's processes are very complex, and it's very hard to implement UiPath.
It also makes mistakes. Understanding your systems by yourself and implementing UiPath into your company processes is the hardest part. This could be improved so that the companies can easily implement the solution.
What do I think about the stability of the solution?
UiPath's stability depends on how you implement it. If the solution is implemented correctly, it will work properly.
How are customer service and support?
UiPath's technical support is quite good and better than other solutions.
How would you rate customer service and support?
Positive
What about the implementation team?
The first step in deploying UiPath is to learn the system you need to automate and then decide what can be automated in it. Sometimes, the processes are complex, and it's very expensive to automate them. When you know how to implement UiPath, it's easy to implement. So, the main study of your processes is necessary for the solution's implementation.
Which other solutions did I evaluate?
We had to select between Blue Prism and UiPath for our automation processes. We chose UiPath because it was more user-friendly.
What other advice do I have?
UiPath is deployed on our company’s internal cloud.
It is not that difficult to build automations using UiPath.
UiPath does enable us to implement end-to-end automation.
While implementing automation in your company, UiPath gives many benefits, like minimizing FTEs. Many of the employees are doing repetitive jobs on a daily basis, which can be done by robots or automation. Time reduction and error reduction are the main benefits we get from implementing UiPath.
UiPath has freed up employee time for our organization.
UiPath’s user community is very nice. Whenever you have some problems, you can get help from UiPath’s user community. UiPath is also very user-friendly, with many options to search on your own for YouTube videos that will help you.
UiPath has helped minimize our on-prem footprint by decreasing the FTEs and saving employee time, which is important to us.
We have used the vendor’s UiPath Academy courses.
The solution speeds up digital transformation, and it does not require expensive or complex application upgrades to do so. It depends on your work system because sometimes, you have to implement the whole automation system into your computers.
UiPath has saved costs for our organization.
Overall, I rate UiPath an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 21, 2023
Flag as inappropriateSenior Robotic Process Automation Consultant at Deloitte Greece
Quick building, highly stable, and offers free training
Pros and Cons
- "The most valuable feature of UiPath is if you set a form and there's an interaction with the user, it's easy and fast to build than the other RPA tools. Additionally, it is simple to use the connectors."
- "In UiPath they should improve the input and outputs of processes. I found it very complicated."
What is our primary use case?
We are using UiPath for automation processes in an insurance company in the finance department.
What is most valuable?
The most valuable feature of UiPath is if you set a form and there's an interaction with the user, it's easy and fast to build than the other RPA tools. Additionally, it is simple to use the connectors.
What needs improvement?
In UiPath they should improve the input and outputs of processes. I found it very complicated.
In a future release of UiPath, they could improve the OCR engine to make it better. All the RPA tools use some OCR engine, while UiPath's is the best but it is hard to configure and set up for your projects.
For how long have I used the solution?
I have been using UiPath for approximately six months.
What do I think about the stability of the solution?
The stability of UiPath is highly stable.
What do I think about the scalability of the solution?
We have approximately four people using this solution in my organization.
How are customer service and support?
I have not used the support from UiPath.
Which solution did I use previously and why did I switch?
We previously used Blue Prism.
What was our ROI?
UiPath gives a return on investment, it does what it is supposed to do.
What's my experience with pricing, setup cost, and licensing?
UiPath is an expensive solution but it is worth the money. You have a lot of features.
The licenses need to be improved because when you have to use UiPath on another system, you have to set up the processes manually, and you are not able to change the process the time if you configure a process running at the system. You have to stop it and then run to the other system. It's not too easy to configure it according to the system. If you have a large deployment, for example, 10 to 20 bots, it's hard to configure.
What other advice do I have?
UiPath has a lot of free training and a lot of free processes ready to go. You have to see the best practices in order to receive the best way of development. It is important to see the best practices guide.
I rate UiPath a nine out of ten.
UiPath is great because it's highly stable, it's fast to develop, and easy to configure. However, there are some improvements to be made.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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