Manger at a computer software company with 501-1,000 employees
Real User
A valuable solution for building bots that provides insights for determining ROI
Pros and Cons
  • "Insights have been super valuable because they help us determine the benefits of our bots."
  • "The Insights could be improved to be more user friendly and less reliant on code for building specific dashboards."

What is our primary use case?

The solution helps our organization with filing sales and use tax returns. We mainly copy and paste data from Excel and process it in the solution. 

We do not use AI yet, but want to start looking into it. 

How has it helped my organization?

The solution has helped by decreasing the manual work required to file certain tax returns. A manual return takes about an hour but bots can complete the work in twenty minutes. This time savings has been a big help for our organization. 

What is most valuable?

The Studio is valuable because it helps us to build bots.

The Insights have been super valuable because they help us determine the benefits of our bots.

What needs improvement?

The Insights could be improved to be more user friendly and less reliant on code for building specific dashboards.

The Orchestrator could be improved to make it easier to manage folders where bots are stored.  

Buyer's Guide
UiPath
March 2023
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2023.
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For how long have I used the solution?

I have been using the solution since July of 2021. 

What do I think about the stability of the solution?

The solution is stable and we have no problems running bots. 

What do I think about the scalability of the solution?

The solution is scalable and it is pretty easy to see how processes can be applied across multiple teams. 

How are customer service and support?

The Community is very cool and it has been interesting to see all the various companies involved with the solution. There are many good ideas and it is valuable to hear from speakers. 

The Academy offers courses that are very helpful and assist in getting up and running. Instead of having to figure everything out, classes are available for learning Studio, StudioX, and Insights a bit quicker.  

Technical support has been fine but nothing special. I have only opened a few cases so far and support resolved those problems. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not previously use another solution. 

How was the initial setup?

The setup and deployment was pretty straightforward. 

Many things come with the cloud platform so they can be a bit complex until you learn about them. I feel like we are learning new things on the platform every day. Once we learn a product, it is relatively straightforward. 

What about the implementation team?

We implemented the solution in-house. We wanted to cover the lowest hanging fruit that would give us the most immediate benefit. 

With initial deployment completed, we have moved to taking our time to learn Studio and expand to more complex automations. We work with Tquila Automation who has been very helpful with development and learning. 

What was our ROI?

We have realized ROI because we have saved over 1,200 hours that would have been required for manual filings. This has been a big help because staff can instead focus on other things. 

What's my experience with pricing, setup cost, and licensing?

The solution is definitely expensive but is a powerful technology that we do not expect for free. It is important to justify the business cost by explaining the ROI to stakeholders. 

Which other solutions did I evaluate?

We evaluated several options before choosing the solution, including Blue Prism. 

What other advice do I have?

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VP at a tech vendor with 10,001+ employees
Real User
A user-friendly solution with stellar, 24/7 support and an invaluable community forum
Pros and Cons
  • "The solution requires little or no code and can be operated with minimal technical skills."
  • "AI and ML need further improvements to reach mature status."

What is our primary use case?

Our company uses the solution to automate formula-driven processes that are completed on a frequent basis. 

We create unattended bots to handle tasks for our finance, procurement, IT, and HR departments.  

At this time we do not use AI or ML.

How has it helped my organization?

UiPath has been instrumental to our success because we have an excellent relationship with our account executive and a lot of support from the leadership team. 

We have met with their C-Suites for one-on-one conversations and like that type of ownership. We appreciate their commitment and dedication to our success. 

What is most valuable?

The solution requires little or no code and can be operated with minimal technical skills. This lessens our dependency on third-party providers and allows use by citizen developers. 

What needs improvement?

AI and ML need further improvements to reach mature status. 

For how long have I used the solution?

I have been using the solution for eight years. 

What do I think about the stability of the solution?

The solution is very, very stable with no issues when we deploy bots. 

What do I think about the scalability of the solution?

The solution is very easy to scale. 

How are customer service and support?

Technical support is stellar and available 24/7. There are no limitations on when support is available, including in the middle of the night. No organization is perfect and there is always room for improvement, support is rated a nine out of ten. 

The community forum is invaluable and very helpful for troubleshooting. For example, we sought support from different forums to learn how to use our in-house desk for L1 support.

Academy courses are used to upskill our team and keep up with the fast pace of new capabilities. The solution is always transforming and acquiring new technologies. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Blue Prism, Pega, and Automation Anywhere. 

How was the initial setup?

The initial setup is very straightforward and easy to use. 

Our team of developers and BAs are able to navigate the solution without requiring any handholding from the solution's SMEs.  

What about the implementation team?

Our in-house team deploys the easier automations.

We work with multinational partners for more complex deployments. Our team is knowledgeable and has the same competencies as MNCs so that enhances the partnership. 

What was our ROI?

The solution has improved workforce efficiencies by 120% and reduced errors by more than 90%.

We saved several million dollars within three weeks of deploying the solution.

What's my experience with pricing, setup cost, and licensing?

I love the flexibility because ownership is willing to work with us to make sure commercials are viable. They are committed to being our strategic partner and are reasonable in terms of our current appetite. 

Which other solutions did I evaluate?

Our company solely uses the solution. We find it to be more user friendly than other options. 

Most products are similar, so it comes down to commercials and that makes the solution much more cost effective than other options. 

What other advice do I have?

You should consider using the solution because there is a reason why it is the market-leading RPA provider globally.

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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UiPath
March 2023
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2023.
687,947 professionals have used our research since 2012.
Senior Software Engineer at Accenture
Real User
Helps us automate output from PDFs, reducing human time and error
Pros and Cons
  • "UiPath is easy to use without any training. Anyone can use it. There is also great customer support."
  • "It needs improvement in terms of optimization. Sometimes the tools slow down when you are working on a huge data set or if the internet connectivity is slow in your area."

What is our primary use case?

We use it to automate output from PDFs.

How has it helped my organization?

It reduces human time and human error compared to manual processes. It helps a lot in improving business productivity, project productivity, and scalability. It also saves us money.

What is most valuable?

UiPath is easy to use without any training. Anyone can use it. There is also great customer support. And if you want to learn new things or enhance your skills, you can choose the UiPath Academy training courses.

It is very secure and cheaper and faster.

What needs improvement?

It needs improvement in terms of optimization. Sometimes the tools slow down when you are working on a huge data set or if the internet connectivity is slow in your area. Otherwise, it works as well as the other tools that are available in the market.

For how long have I used the solution?

I have been using UiPath for the last three years.

What do I think about the stability of the solution?

I give the stability a 10 out of 10. It is very stable compared to other solutions.

What do I think about the scalability of the solution?

The scalability is also good, a 10 out of 10.

I have deployed it across different departments and different locations, per the requirements of the various projects I have worked on.

How are customer service and support?

I would give a 10 out of 10 to customer support. If you have any queries you can post them to the community. Last year I was facing some issues related to some processes and I posted queries on the community. I got a response after some time. That was very good for me.

Which solution did I use previously and why did I switch?

Before UiPath, I tried a related Microsoft tool. 

How was the initial setup?

I did one deployment with the team, but I'm not privy to how deployment works from scratch. But the deployment is of medium difficulty, not very straightforward and not very easy.

I have used UiPath in different types of deployments, depending on the project. Sometimes it's on a private cloud. For example, if it is a project related to deployment on the client side or server, we use the cloud services. If we want to test something on a website or another cloud, then we use the SaaS.

The solution does require some maintenance. The number of people needed depends on the project's size and complexity.

What was our ROI?

It gives a great ROI. It gives around 25 to 30 percent return. It works well.

What's my experience with pricing, setup cost, and licensing?

The pricing is moderate. It's not that cheap and not very expensive. Every organization can buy or renew a license.

Which other solutions did I evaluate?

I have used Microsoft Power Automate. I chose UiPath because it is cheaper and has great customer support. There is a huge community of developers, more than for Microsoft Power Automate.

What other advice do I have?

If we're working on a project related to website automation, it requires a minimum of five to 10 people. And if we're working on a small project, there might be a single person or maybe two who work on it. The responsibilities relate to developing, testing, and hosting.

If an engineer wants to learn more about RPA, they should consider this tool first. I always recommend UiPath if you are working as an individual. If you invest X, it will give you 100X.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Ayush Goyal - PeerSpot reviewer
Software Developer at a tech services company with 1,001-5,000 employees
Real User
Reduced our costs, bandwidth, and human errors
Pros and Cons
  • "UiPath has reduced human error by 20%."
  • "The UiPath solution doesn't currently provide unique testing for mobile devices."

What is our primary use case?

We automate everything using the UiPath solution. We have some ongoing stuff, e.g., generating test cases and testing some of our development platforms. We need to define all the parts, such as how to test the entire environment to determine if everything is working okay.

We utilize all our services on the cloud, then they can be easily used across all our offices.

We only use unattended automation.

How has it helped my organization?

If a product is about to go live, we heavily rely on coverage from UiPath. This is during the development phase. However, when onboarding to production, we use other solutions, which don't rely on automation, for monitoring purposes.

When we are in the development phase, we have multiple edge cases, like iOS, Android, and other platforms, checking in. For a tester, it is difficult to check every edge case. Instead, we define automation test tools in UiPath, then our automated work does everything for us. Once it is done, it gives us a detailed analysis about where the product is performing well. We get handy videos before going live so we can improve everything and ensure that our end customer will not be impacted.

Our bandwidth has been drastically reduced, by nearly 60 hours, because of this solution. We have reduced the number of testers by three. 

What is most valuable?

The most useful feature of UiPath is that it is very easy to use. 

It helps us a lot with digital transformation.

What needs improvement?

The UiPath solution doesn't currently provide unique testing for mobile devices.

For how long have I used the solution?

I have been using it for around six or seven months.

What do I think about the scalability of the solution?

To the extent that we are using the solution, it is pretty scalable.

How are customer service and support?

We use a third-party for support of this solution.

When we were facing some small issues going to the cloud, we tried to get help from the community. The community has been very helpful. Everyone has been willing to provide some good information to other users.

Which solution did I use previously and why did I switch?

Previously, we were using an automated script to test everything. Now, with UiPath, we are automating everything. 

How was the initial setup?

We used the community to help us with the setup.

What about the implementation team?

The vendor helped set this up and guided us how to do everything during the onboarding process. Therefore, we didn't have any issues with the setup.

What was our ROI?

UiPath has reduced human error by 20%. 

We have reduced our costs by approximately $200 a month.

What's my experience with pricing, setup cost, and licensing?

Creating our digital transformation didn't require any additional costs.

The vendor gave us a 30-day money-back guarantee. We were fine with that. We saw improvement during that time and kept the solution. 

Which other solutions did I evaluate?

We didn't consider any other solutions.

What other advice do I have?

I would rate UiPath as eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Noel Neuwirth - PeerSpot reviewer
Reliability and asset management architect at Skookum Contract Services
Real User
Is easy to scale, helps with efficiency, and is stable
Pros and Cons
  • "UiPath is easy to scale. If we want to share the bot or the scripts, it is easy to do so with other team members. It is also easy to add licensing and grow the current bot or create a new one."
  • "Promoting its use is the hardest part for us. It's tough to get people to believe in using the assistant or Studio without fearing the loss of their jobs."

What is our primary use case?

We use it to transfer information from one system to a government system.

We also use UiPath to automate processes that track mileage on vehicles, which would then allow us to calculate some of the GHG emissions.

How has it helped my organization?

It has really helped us become more efficient. UiPath has made the lives of our data operators a lot easier because they would normally have had to manually enter all this information or transfer data.

What is most valuable?

AI Computer Vision has been great because it works through VMware. It's able to see the elements through the VMware window on the government system that we interact with.

UiPath's user community is great. I get a lot of answers and am able to talk to folks who know the products and can provide support directly.

The UiPath Academy courses are an easy way to learn how to use Studio.

What needs improvement?

The licensing has been a challenge in terms of what is included with our current license. They've changed it a bit.

The learning curve to get UiPath up and running is hard, although we're pretty comfortable with it now.

Promoting its use is the hardest part for us. It's tough to get people to believe in using the assistant or Studio without fearing the loss of their jobs.

For how long have I used the solution?

I've been using UiPath for about five years.

What do I think about the stability of the solution?

It's very stable, and we've never had an issue with it.

What do I think about the scalability of the solution?

UiPath is easy to scale. If we want to share the bot or the scripts, it is easy to do so with other team members. It is also easy to add licensing and grow the current bot or create a new one.

How are customer service and support?

Our experience with UiPath's technical support has been really good. We get great responses to tickets when we need help. On a scale from one to ten, I would give technical support a ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was pretty straightforward. We learned Studio, started with a simple script or bot, and grew from there. Our implementation strategy was to look at our highest demand for transferring data and make the bot do that.

What was our ROI?

Our ROI is that instead of having a team of seven people to manually do the data transfer, we now have two people.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair.

Which other solutions did I evaluate?

We looked at Blue Prism and went with UiPath because of its ease of use, the Magic Quadrant rating, and the price.

What other advice do I have?

It's great software and has helped us a lot. It gives us a competitive edge.

Overall, I'd rate UiPath at nine out of ten and would advise you to go for it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Software Development Engineer at a tech services company with 10,001+ employees
Real User
Saves us about 60 hours per month, and automation reduces human error in our organization
Pros and Cons
  • "UiPath has a very good user interface, and the automation is a great feature. New users can easily understand UiPath."
  • "There's some latency when changing from one page to another, so that could be improved."

What is our primary use case?

I'm a web developer. This solution is used in the backend and frontend of my organization. 

The solution is deployed on cloud through AWS.

How has it helped my organization?

It doesn't take a lot of effort to understand UiPath's features. It saves time, effort, and increases performance.

Automation has minimized our on-premises footprint. UiPath speeds up and reduces the cost of digital transformation.

The solution has reduced human error due to the automation and scripts.

The solution is deployed across multiple locations. We currently serve between 50 to 80 clients. They are mostly small and medium enterprises.

What is most valuable?

UiPath has a very good user interface, and the automation is a great feature. New users can easily understand UiPath.

I would rate the ease of building automations and using the solution as nine out of ten. 

We use UiPath for automation and architecture design in the backend. It automatically generates data for us, so it saves resources and the work of extracting data.

UiPath enables us to implement end-to-end automation. End-to-end automation is critical for us. For the past 20 years, we have been dependent on it.

What needs improvement?

There's some latency when changing from one page to another, so that could be improved.

For how long have I used the solution?

I have used UiPath for one year.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

I would rate this solution as nine out of ten. 

UiPath's technical support is very good. When we have required information, support is available 24/7.

How was the initial setup?

The setup involves load balances, and UiPath is involved in the automation and architecture of the backend. It took about one month to understand the automation feature.

We have a team of 40 people for development. Only 10 people were necessary for deployment. Some of their roles were backend, frontend, architecture, and AWS.

What was our ROI?

The solution has reduced the time our employees spend on certain tasks because of automation and scripts. We save about 60 hours per month.

We save approximately $1,000 per month with UiPath.

What's my experience with pricing, setup cost, and licensing?

The solution isn't very expensive.

Which other solutions did I evaluate?

My team evaluated other options. They chose UiPath because of its community and positive reviews.

What other advice do I have?

I would rate this solution as nine out of ten. 

I would recommend this solution because of its great technical support and its automation features. UiPath also has a great community.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Director, Data & Analytics, Intelligent Automation, ASSA ABLOY Americas at a construction company with 10,001+ employees
Real User
Top 20
Straightforward setup; saves hours
Pros and Cons
  • "We are seeing many hours saved with respect to automation. Automation should be on every project's agenda."
  • "One way to improve the UiPath Academy, I think, would be to add some real life use cases and take the students through the automation process. These would be good for citizen developers to start with."

What is our primary use case?

We have multiple accounts sellable, accounts payable, corporate finance, and supply chain use cases. We have started some use cases at the factory floor automation as well.

How has it helped my organization?

There are so many benefits to using UiPath, but getting the buy-in is very important from the end users. We are seeing many hours saved with respect to automation. Automation should be on every project's agenda. 

What is most valuable?

Scaling at pace with regards to the industry has been the most valuable UiPath feature for us. I would also add that there are so many features in RPA. 

What needs improvement?

We are leveraging the UiPath Academy for our citizen developer program. We are asking them to train at their own pace. The courses are straightforward.

The adoption rate for this program is low, however. Out of the 150 citizen developers that started, only 10 decided to continue the process.

One way to improve the UiPath Academy, I think, would be to add some real-life use cases and take the students through the automation process. These would be good for citizen developers to start with.

For how long have I used the solution?

We started our UiPath journey early last year. It has been a year and six months. 

What do I think about the stability of the solution?

UiPath is stable. The automations we have in place right now are stable. 

How are customer service and support?

Over the past two years, I've reached out to them maybe twice. 

How was the initial setup?

The initial setup was straightforward. When we started this automation journey, instead of going with complex use cases, we picked three simple ones. We started with the accounts receivable processes. 

Deployment took us six weeks. 

What was our ROI?

As of now, we have automated 160 processes using UiPath and saved many hours. We have saved around 60,000 hours. Although we are not directly reducing costs, we are avoiding the cost of hiring new people.

What's my experience with pricing, setup cost, and licensing?

The solution is very expensive. It's getting harder for me to convince my management about licensing costs. 

Which other solutions did I evaluate?

Yes, we considered Blue Prism and Automation Anywhere. We created an automation using both of these and UiPath and ultimately decided on the latter. UiPath is more compatible with the other applications we were already using. Oracle's JD Edwards EnterpriseOne is our ERP and they partner with UiPath, so that was a major plus for us. Also, UiPath has very straightforward coding courses.

What other advice do I have?

It is usually not easy to build a complex automation. The whole process takes about four to six weeks for a complex automation. Most of the time is spent on gathering the requirements. The development itself does not take much time.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Shalva Gurgenidze - PeerSpot reviewer
RPA solution Architect, Robotization Guru at Zeptos
Real User
It can potentially cut the work of some tech employees in half
Pros and Cons
  • "I like the user interface. I'm using Cloud Orchestrator and UiPath X. It's a platform for customizing and building automated processes."
  • "Some features are limited for Orchestrator. For example, the AI features could be more flexible and easily accessible. Every time I want to use some new features, we have to do a deep dive into this technology."

What is our primary use case?

I've used UiPath in multiple industries, including medical, banking, retail, etc. It's a good platform for RPA.

How has it helped my organization?

UiPath saves employee time while increasing productivity. It can potentially cut the work of some tech employees in half. I don't have precise numbers, but it also cuts the cost of each process by about 50 percent. UiPath has helped our customers minimize their on-premises footprint, which is essential. UiPath facilitated my clients' digital transformation without expensive or complex upgrades or additional IT application support. It also helped reduce human error. 

The UiPath Academy helped me learn how to develop processes. The main benefit was learning how to build robots and handle various exception cases, like business and application exceptions. 

What is most valuable?

I like the user interface. I'm using Cloud Orchestrator and UiPath X. It's a platform for customizing and building automated processes. UiPath is the easiest RPA platform to use. It's more accessible than other RPA platforms like Automation Anywhere, Microsoft Power Automate, and Blue Prism. Almost all of the processes are end-to-end.

The UiPath community is a valuable resource. I use the forum almost daily to ask various questions. I get most of my answers from the forum and the Discord server. It's a massive community.

What needs improvement?

Some features are limited for Orchestrator. For example, the AI features could be more flexible and easily accessible. Every time I want to use some new features, we have to do a deep dive into this technology.

For how long have I used the solution?

I have used UiPath for more than three years.

What do I think about the stability of the solution?

In the past three years, UiPath has been highly stable even though the environment has changed frequently.

What do I think about the scalability of the solution?

UiPath is easy to scale. 

How are customer service and support?

I rate UiPath's support a 10 out of 10. They helped me resolve a problem with mobile automation quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

UiPath is the best platform for me, but Automation Anywhere is the second-easiest platform for deployment. 

How was the initial setup?

UiPath is easy to set up. It requires some maintenance after deployment, but one person is enough to handle it. It depends on the complexity and the number of processes. Complex cases may require two or more. 

What was our ROI?

Customers see an ROI from UiPath in about six months. 

What other advice do I have?

I rate UiPath a 10 out of 10. I recommend UiPath. It's an excellent way to get started with RPA.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2023
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.