UiPath Platform Reviews

Name: UiPath Platform
Brand: UiPath
Rating: 4.4 (828 reviews)

Vendor: UiPath

4.4 out of 5

828 reviews
97% willing to recommend

3,227 followers

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What is UiPath Platform?

UiPath Platform offers an intuitive automation solution with its user-friendly interface and low-code/no-code capabilities, empowering users to efficiently automate processes without technical expertise. It integrates seamlessly with applications and enhances productivity through attended and unattended automation.

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UiPath Platform is the #1 ranked solution in best RPA tools and top Agentic Automation solutions. PeerSpot users give UiPath Platform an average rating of 8.8 out of 10. UiPath Platform is most commonly compared to Microsoft Power Automate: UiPath Platform vs Microsoft Power Automate. UiPath Platform is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 850,834 peers since 2012

Featured UiPath Platform reviews

Amjed Al-Tayyan

Governance Director at Diyar United Company

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability. It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

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RohithPradeep

Developer at a manufacturing company with 10,001+ employees

Minimizing my on-premises footprint is about migration to the cloud, and we are currently not using the on-premise version of UiPath. We have migrated to the cloud, and the migration process itself was very easy because they have a tool called the Cloud Migration Tool. It has more capabilities and is much easier for us to maintain when migrated to the cloud because we don't have to update the orchestrator after every release. The approximate number of end users in my organization of UiPath are more than twenty to thirty. To someone evaluating this solution, I would say that it is good and it is a product that is evolving along with the current trend, looking into AI and moving into Accent Tech, so the future is still there. On a scale of 1-10, I rate this solution a 6.5.

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HARSHAD JADHAV

Sr. RPA Developer at Capita

UiPath contains a lot of very useful features. The artificial intelligence and document understanding features are very good and have been helpful when it comes to processing handwritten or unstructured, especially when there is a high volume and it is repetitive. Using the artificial intelligence and machine learning features had a drastic impact on our use case. In the scenario where we used document understanding, we were able to successfully automate the use case without artificial intelligence. However, there was not a sufficient improvement. The success rate was between 78% and 80%. We did not use these features originally because they come at an extra cost and we did not have approval. When we were given approval and acquired the licenses, we re-implemented the automation and included the inbuilt AI and ML models. Our success rate went up to between 92% and 93%, which is significant.

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UiPath Platform mindshare

Product category:

As of May 2025, the mindshare of UiPath Platform in the Agentic Automation category stands at 48.8%, down from 50.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Agentic Automation

PeerResearch reports based on UiPath Platform reviews

Type	Title	Date
Product	Reviews, tips, and advice from real users	May 11, 2025	Download
Comparison	UiPath Platform vs Automation Anywhere	May 11, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Power Automate	3.9	N/A	87%	127 interviews Add to research
Automation Anywhere	4.2	44.9%	95%	557 interviews Add to research

Valuable Features

UiPath Platform is highly valued for its user-friendly drag-and-drop interface, which allows for rapid automation deployment even without coding expertise. Its key features include seamless integration with tools like Excel and APIs, robust AI capabilities, and Document Understanding. Orchestrator supports centralized control, scheduling, and task management. The platform's extensive community support and training resources, such as UiPath Academy, facilitate skill development. Users appreciate its ability to reduce human error, enhance productivity, and enable cost-effective scalability across various industries.

"I would rate UiPath Platform a nine out of ten."
"The most important features of the UiPath Platform are the UI automation capabilities and Document Understanding."
"The UiPath Platform helps reduce human error."

Room for Improvement

UiPath Platform has several areas needing enhancement. Users call for improved AI and machine learning capabilities, more intuitive interfaces, and enhanced integration with systems like SAP and Microsoft products. Licensing complexity and pricing are concerns, as is documentation clarity. The platform requires better support for non-technical users and smoother error handling. Improvements in mobile support, debugging tools, and cloud functionalities are desired. Users also cite the need for better training resources, selector stability, and robust automation with legacy systems. Enhanced performance in Orchestrator and more agile support responsiveness are key expectations.

"They need to work on improving their response time for open tickets and handling complex support cases, as I have seen some cases take a very long time to troubleshoot and get to the source of the problems."
"UiPath Platform is doing a good job with enhancements; they are releasing new features almost every six months. However, I would recommend that they improve their ability to be a low-code, no-code platform, as this would be a great feature for their platform."
"It is not as end-user friendly as some other tools, but it does not require deep technical knowledge."

ROI

Users experience significant returns on investment from UiPath. Returns typically occur in under a year, reflecting measurable savings in time and costs. Automation enhances efficiency, reduces manual errors, and shifts focus to value-added tasks. Some see reduction in full-time equivalent hours and others witness substantial labor cost savings. Although it depends on process complexity and deployment, many businesses benefit financially, with savings in the hundreds of thousands to millions of dollars annually.

Pricing

Enterprise buyers evaluating UiPath Platform find its pricing to be competitive yet high, especially for smaller companies. While UiPath's cost-effectiveness and scalability are praised, potential customers often face challenges with understanding its complex licensing models. Discounts may be obtainable for large purchases or strategic partnerships. The platform's Community Edition offers a cost-free option for initial trials, but transitioning to the full version incurs significant costs, potentially impacting ROI. Despite its price, UiPath is favored for ease of use compared to competitors.

"The price of UiPath Platform in the Middle East region is a little bit high; having a lower price for the Middle East region would make it more attractive."
"I would definitely recommend UiPath, although the major concern is that it's not super cheap. Despite its higher price, I understand the complexity behind it since it's the most comprehensive RPA solution."
"There is always an opportunity to improve. They have been trying to improve pricing by consolidating some of these SKUs together. They are trying to bundle more capabilities with the same set of licenses, which is good. However, because things are always changing, it leads to some confusion. They can make it more streamlined and consistent."

Popular Use Cases

UiPath Platform is primarily utilized for automating repetitive and rules-based tasks across various industries, including finance, HR, healthcare, insurance, and IT. Organizations employ it for streamlining operations such as invoice processing, data entry, and document management, enhancing efficiency and reducing manual errors. It supports diverse applications like SAP, CRM, and ERP systems, and integrates AI technologies for advanced tasks. Businesses appreciate its intuitive interface, enabling users to deploy automation without extensive programming knowledge. Utilization spans cloud, hybrid, and on-premises environments.

Service and Support

UiPath Platform's customer service is praised for responsiveness and knowledgeable assistance, with community forums and resources offering valuable solutions. Users appreciate the helpful support staff and fast response times, though some note occasional delays, especially in complex cases and lower-tier packages. Customer Success Managers and Technical Account Managers receive high ratings. Training through UiPath Academy is beneficial, yet some desire more depth for advanced topics. Premium support with dedicated contacts enhances service, but communication delays and ticket reassignments can be frustrating.

Deployment

UiPath Platform's initial setup is generally straightforward for many users, particularly with cloud solutions that offer quick and simple deployment. Complexity tends to vary based on organizational needs and the users' technical expertise. Advanced setups, such as on-premise deployments or those involving Orchestrator, can present challenges like integrating with existing infrastructure, security configurations, and licensing issues. However, detailed documentation, community resources, and UiPath's technical support significantly ease the process. Setup times range from hours for simpler setups to weeks or months for more complex implementations.

Scalability

UiPath Platform is praised for its impressive scalability, supporting various sizes of implementations across multiple departments and organizations. The flexibility to scale up or down effortlessly, due to features like multi-tenancy and robust orchestration, is noted as a standout advantage. Organizations are able to increase their use of automation quickly, enhancing productivity by expanding the number of bots and processes, which is well-received by large enterprises.

Stability

Reviewers have mixed opinions on the stability of UiPath Platform. While many find it stable and reliable, especially with proper development and error handling, others report occasional challenges like software crashes and bugs. Citrix and complex processes pose more risks. Updates occasionally cause temporary instability. Some reviewers rate stability highly, but others experience issues with connectivity, task execution, and environment dependencies.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our UiPath Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

15%

Manufacturing Company

Government

Healthcare Company

Insurance Company

Retailer

Educational Organization

University

Energy/Utilities Company

Comms Service Provider

Media Company

Construction Company

Real Estate/Law Firm

Non Profit

Legal Firm

Transportation Company

Logistics Company

Wholesaler/Distributor

Consumer Goods Company

Hospitality Company

Outsourcing Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Performing Arts

Agriculture

Compare UiPath Platform with alternative products

Learn more about UiPath Platform

UiPath Platform stands out for its scalability and operational control, especially through Orchestrator, which effectively manages bots and processes. AI-driven features like Document Understanding and OCR streamline data handling, reduce human error, and increase productivity. With support from a robust community and UiPath Academy, users benefit from ongoing skill development and learning. The platform's integration with tools such as Salesforce and ServiceNow ensures flexibility, and its Automation Cloud simplifies deployment and maintenance. Despite these strengths, UiPath users have highlighted areas for improvement such as licensing complexities, documentation clarity, and support responsiveness. They also seek enhanced integration with AI, machine learning, and external systems, combined with improved stability and more intuitive design.

What are the key features of UiPath Platform?

Intuitive Interface: Drag-and-drop design eases automation for non-experts.
Orchestrator Management: Effective bot and process management for operational control.
AI-Driven Features: Document Understanding and OCR optimize data processes.
Extensive Integrations: Connects with Salesforce, SAP, Excel, Oracle, and CRM.
Automation Cloud: Simplifies deployment and streamlines maintenance operations.

What benefits should users consider in reviews?

Time Savings: Automation reduces time spent on repetitive tasks.
Cost Efficiency: Decreases operational costs by minimizing manual labor.
Productivity Boost: Attended/unattended automation increases productivity.
Comprehensive Training: UiPath Academy and community resources support user growth.

Organizations adopt UiPath in finance, HR, IT, healthcare, and manufacturing sectors to automate repetitive and data-intensive tasks. Automation in invoice processing, data entry, and document management is common. Its integration with systems like SAP, Excel, Oracle, and CRM enhances efficiency, enabling businesses to reduce errors and manual effort, while focusing on strategic activities with both cloud and on-premises deployment options.

UiPath Platform customers

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies