UiPath Platform Reviews

Name: UiPath Platform
Brand: UiPath
Rating: 4.4 (831 reviews)

4.4 out of 5

831 reviews
98% willing to recommend

What is UiPath Platform?

UiPath Platform offers an intuitive automation solution with its user-friendly interface and low-code/no-code capabilities, empowering users to efficiently automate processes without technical expertise. It integrates seamlessly with applications and enhances productivity through attended and unattended automation.

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UiPath Platform is the #1 ranked solution in best RPA tools and #2 ranked solution in top Agentic Automation solutions. PeerSpot users give UiPath Platform an average rating of 8.8 out of 10. UiPath Platform is most commonly compared to Microsoft Power Automate: UiPath Platform vs Microsoft Power Automate. UiPath Platform is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 862,499 peers since 2012

Featured UiPath Platform reviews

Amjed Al-Tayyan

Governance Director at Diyar United Company

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability. It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

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RohithPradeep

Developer at a manufacturing company with 10,001+ employees

Minimizing my on-premises footprint is about migration to the cloud, and we are currently not using the on-premise version of UiPath. We have migrated to the cloud, and the migration process itself was very easy because they have a tool called the Cloud Migration Tool. It has more capabilities and is much easier for us to maintain when migrated to the cloud because we don't have to update the orchestrator after every release. The approximate number of end users in my organization of UiPath are more than twenty to thirty. To someone evaluating this solution, I would say that it is good and it is a product that is evolving along with the current trend, looking into AI and moving into Accent Tech, so the future is still there. On a scale of 1-10, I rate this solution a 6.5.

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RohithPradeep

Developer at a manufacturing company with 10,001+ employees

The robots are valuable, and UiPath is becoming stronger in the intelligent automation space, which is a good step forward. Also, Document Understanding integrated with Agentic AI is working well. The automation cloud is also good. Their community is good. UiPath Academy is also good. You can get familiarized with the products. Whenever they release a product, they also release a course in UiPath Academy. So, you can get familiarized with the product and understand the new capabilities.

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UiPath Platform mindshare

Product category:

As of July 2025, the mindshare of UiPath Platform in the Agentic Automation category stands at 47.2%, down from 50.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Agentic Automation

PeerResearch reports based on UiPath Platform reviews

Type	Title	Date
Product	Reviews, tips, and advice from real users	Jul 19, 2025	Download
Comparison	UiPath Platform vs Automation Anywhere	Jul 19, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Power Automate	3.9	N/A	87%	129 interviews Add to research
Automation Anywhere	4.2	42.5%	96%	596 interviews Add to research

Valuable Features

UiPath Platform is highly valued for its user-friendly drag-and-drop interface, which allows for rapid automation deployment even without coding expertise. Its key features include seamless integration with tools like Excel and APIs, robust AI capabilities, and Document Understanding. Orchestrator supports centralized control, scheduling, and task management. The platform's extensive community support and training resources, such as UiPath Academy, facilitate skill development. Users appreciate its ability to reduce human error, enhance productivity, and enable cost-effective scalability across various industries.

"The best feature of UiPath Platform is that it is platform agnostic; it's an environment where you do not need to be dependent on any platform."
"We also have some report automations which we did with UiPath Platform, and they get done now in one-hundredth of the time that it used to be done before and without any errors."
"The initial deployment using the UiPath Platform was actually easy."

Room for Improvement

UiPath Platform has several areas needing enhancement. Users call for improved AI and machine learning capabilities, more intuitive interfaces, and enhanced integration with systems like SAP and Microsoft products. Licensing complexity and pricing are concerns, as is documentation clarity. The platform requires better support for non-technical users and smoother error handling. Improvements in mobile support, debugging tools, and cloud functionalities are desired. Users also cite the need for better training resources, selector stability, and robust automation with legacy systems. Enhanced performance in Orchestrator and more agile support responsiveness are key expectations.

"The OCR technology needs improvement, particularly for reading invoices, especially scanned invoices."
"My overall thoughts regarding the licensing cost of UiPath Platform is that it is a bit more expensive solution compared to others."
"They could enhance the object repository feature, which allows maintaining selectors externally, as there are challenges associated with changes in selectors that require updating the library and the version in the code."

ROI

Users have experienced a positive return on investment from UiPath Platform by enhancing process efficiency and minimizing errors. Many see significant financial gains, citing time savings and streamlined operations. ROI varies, often seen within months or the first year. Some report up to 300% ROI and improved employee productivity, with tasks that took days reduced to minutes. Automation has also enabled users to reallocate resources to higher-value work, thus enhancing overall business performance.

Pricing

Enterprise users find the pricing of UiPath Platform generally high compared to competitors like Microsoft Power Automate. While some appreciate the ROI and value it provides, smaller companies face cost challenges. Pricing can vary significantly depending on scale and licensing requirements, with larger enterprises able to negotiate better deals. The Community Edition offers a cost-effective entry point, but expansion often requires navigating complex, sometimes opaque licensing structures that many feel could be more transparent and flexible.

"It is based on the use case. If the use case needs several bots, it gets expensive."
"The price of UiPath Platform in the Middle East region is a little bit high; having a lower price for the Middle East region would make it more attractive."
"I would definitely recommend UiPath, although the major concern is that it's not super cheap. Despite its higher price, I understand the complexity behind it since it's the most comprehensive RPA solution."

Popular Use Cases

UiPath Platform is primarily utilized for automating repetitive and rules-based tasks across various industries, including finance, HR, healthcare, insurance, and IT. Organizations employ it for streamlining operations such as invoice processing, data entry, and document management, enhancing efficiency and reducing manual errors. It supports diverse applications like SAP, CRM, and ERP systems, and integrates AI technologies for advanced tasks. Businesses appreciate its intuitive interface, enabling users to deploy automation without extensive programming knowledge. Utilization spans cloud, hybrid, and on-premises environments.

Service and Support

UiPath Platform's customer service is praised for responsiveness and knowledgeable assistance, with community forums and resources offering valuable solutions. Users appreciate the helpful support staff and fast response times, though some note occasional delays, especially in complex cases and lower-tier packages. Customer Success Managers and Technical Account Managers receive high ratings. Training through UiPath Academy is beneficial, yet some desire more depth for advanced topics. Premium support with dedicated contacts enhances service, but communication delays and ticket reassignments can be frustrating.

Deployment

UiPath Platform's initial setup is generally straightforward for many users, particularly with cloud solutions that offer quick and simple deployment. Complexity tends to vary based on organizational needs and the users' technical expertise. Advanced setups, such as on-premise deployments or those involving Orchestrator, can present challenges like integrating with existing infrastructure, security configurations, and licensing issues. However, detailed documentation, community resources, and UiPath's technical support significantly ease the process. Setup times range from hours for simpler setups to weeks or months for more complex implementations.

Scalability

Users generally find UiPath Platform highly scalable, suitable for both small and large organizations. Orchestrator facilitates easy expansion, allowing the addition of robots as needed. Some users note the importance of well-planned infrastructure and licensing to maximize scalability. UiPath's cloud offerings enhance usability across diverse environments, with most users reporting positive experiences. Licensing and server management are sometimes mentioned as constraints, but the platform's flexibility in resource distribution offers robust scalability options.

Stability

The stability of UiPath Platform varies. Many find it stable, with ratings from eight to ten out of ten. Some users report occasional issues like selector failures, unexpected crashes, or UI updates requiring adjustments. Stability often depends on infrastructure and usage. Frequent updates improve stability, though some bugs remain. Many commend its reliability and quick resolution of issues, while acknowledging room for improvement, especially regarding integration with third-party applications.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our UiPath Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

Government

Healthcare Company

Insurance Company

Educational Organization

University

Retailer

Energy/Utilities Company

Comms Service Provider

Construction Company

Media Company

Real Estate/Law Firm

Performing Arts

Non Profit

Transportation Company

Outsourcing Company

Legal Firm

Wholesaler/Distributor

Consumer Goods Company

Logistics Company

Hospitality Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Agriculture

Compare UiPath Platform with alternative products

Learn more about UiPath Platform

UiPath Platform stands out for its scalability and operational control, especially through Orchestrator, which effectively manages bots and processes. AI-driven features like Document Understanding and OCR streamline data handling, reduce human error, and increase productivity. With support from a robust community and UiPath Academy, users benefit from ongoing skill development and learning. The platform's integration with tools such as Salesforce and ServiceNow ensures flexibility, and its Automation Cloud simplifies deployment and maintenance. Despite these strengths, UiPath users have highlighted areas for improvement such as licensing complexities, documentation clarity, and support responsiveness. They also seek enhanced integration with AI, machine learning, and external systems, combined with improved stability and more intuitive design.

What are the key features of UiPath Platform?

Intuitive Interface: Drag-and-drop design eases automation for non-experts.
Orchestrator Management: Effective bot and process management for operational control.
AI-Driven Features: Document Understanding and OCR optimize data processes.
Extensive Integrations: Connects with Salesforce, SAP, Excel, Oracle, and CRM.
Automation Cloud: Simplifies deployment and streamlines maintenance operations.

What benefits should users consider in reviews?

Time Savings: Automation reduces time spent on repetitive tasks.
Cost Efficiency: Decreases operational costs by minimizing manual labor.
Productivity Boost: Attended/unattended automation increases productivity.
Comprehensive Training: UiPath Academy and community resources support user growth.

Organizations adopt UiPath in finance, HR, IT, healthcare, and manufacturing sectors to automate repetitive and data-intensive tasks. Automation in invoice processing, data entry, and document management is common. Its integration with systems like SAP, Excel, Oracle, and CRM enhances efficiency, enabling businesses to reduce errors and manual effort, while focusing on strategic activities with both cloud and on-premises deployment options.

UiPath Platform customers

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies