UiPath Platform Reviews

My main use case for UiPath Platform is automations to develop bots for deterministic tasks.

An example of a deterministic task I automate with UiPath Platform is a report that we have to create, which is about developing a dashboard for customer satisfaction. At the end of every support call, a survey is sent to the customer, and when they respond, it comes to a survey platform. We run a report and curate it to different teams at HP. A human was taking about six hours approximately, and I developed a bot on UiPath Platform, which runs the report in mere eight minutes.

Regarding my main use cases with UiPath Platform, I have had a few other use cases, a few related to report generations itself and few sending completion reports. If you have to send a completion report at the end of the week or every week to a manager, we have automated that as well.

We are mainly looking at agentic automations for processes that involve unstructured information, multiple systems, or which require some level of decision making rather than just straightforward rule-based tasks. One example would be document processing or email processing. As an AI agent, an agent can understand the intent of incoming email, it can identify the relevant information from attachments or documents, it can classify the request and determine what action needs to happen next. UiPath robots can handle the repeated execution. Another area is exceptional handling. In traditional RPA, an unexpected scenario causes the workflow to stop. Somebody has to investigate what happened and then fix it. With agentic automation, an agent can analyze the exception and look for the available information and determine whether it matches a scenario or not.

We are also looking at data validation and reconciliation. When information comes from multiple sources, an agent can compare the information, identify the discrepancies and explain what appears to be wrong. Another use case can also be knowledge-intensive support processes. Instead of having an employee search through multiple documents to find an answer, the AI agent can provide the relevant information and provide a summary response. This will not just save time, it will also save a tech lead or a team leader's time.

One of the best features UiPath Platform offers is that it is user-friendly. That is one of the biggest strengths and its end-to-end automation capabilities, ease of use, and definitely strong AI integration. It is not just about automating repetitive tasks now; you can automate desktop and web applications as well. You can integrate APIs, handle documents, and now the latest capabilities to build AI-powered agents. I would also say that it has a low code approach so that even a beginner can start with UiPath Platform seamlessly.

Not necessarily a developer, but even a business user can develop automations. Those who are native to programming have the flexibility to handle more complex scenarios. This is because of the features that UiPath Platform has.

When it comes to how UiPath Platform has impacted my organization positively, I would definitely say it has reduced manual effort and improved process efficiency. The most stress is on the manual effort. It has helped us automate repetitive rule-based tasks, saves a lot of time. It reduces human errors because it is deterministic. It is black or white, there is no gray area. It always gives better accuracy and better consistency because the same process is executed in the same way every time. A human can make an error, different team members can make different errors, but a bot will not. Another positive impact is that our teams can spend more time on higher value work instead of those mundane repetitive tasks. Overall, it has made an impact on improving productivity and standardized processes.

One of the biggest benefits we have seen is freeing up employee time and reducing human error. Many business processes involve repetitive activities. There is no process that is free of repetitive activities. There will be some process, possibly like entering the data or moving the information between applications or giving an approval or the best use case is generating reports. Many teams spend a lot of time generating reports, which can definitely be automated because it is very deterministic. When these activities are performed manually, there is always a possibility of errors, especially when the workload is high. With UiPath Platform, we can automate these steps and make execution much more consistent. The automation follows predefined rules and performs the same steps every time. This improves efficiency as well as reduces effort. The time savings are definitely significant. Employees do not have to spend a huge part of the day just doing this. Rather, they can focus on exception handling, they can focus on analysis or any other decision-making tasks. From a business perspective, this has helped us improve productivity, turnaround time and process consistency. The impact is not just saving hours, it is about employee well-being as well. It is about using employee capacity more effectively while we have better consistency or better quality.

UiPath Platform is already quite comprehensive, but if I have to name a few areas that it can be improved, the first thing I would say is licensing. Licensing and pricing could be less complex, more affordable and more transparent, especially for the organizations who are just starting up or trying to scale. Another area that can be improved is that some advanced features have a steeper learning curve, making them more intuitive would help developers and business users. Finally, I would like to also say tighter integration between RPA, AI and agentic process, so it is easier to build intelligent end-to-end processes without having to connect multiple components manually.

One area that I would like to emphasize about the needed improvements is overall platform simplicity. UiPath Platform has a lot of capabilities, and it is something great that we all would like to stick to UiPath Platform, but sometimes finding the right feature or understanding how different components fit in together can take time. I would like to see better troubleshooting and debugging guidelines. In cases where automations fail because of integrations or environment-related issues, better guidance and better indication will be helpful. As agentic automations are becoming more important day by day, making these capabilities easier makes it easier to adopt and manage at enterprise scale that would make the platform even stronger.

I have been working in my current field for about eight years now.

UiPath Platform is very stable. That is one of the reasons for choosing UiPath Platform. The bots were necessary because of wrong input file or some business rule that was changed, but we have never seen the automation fail because of UiPath Platform. UiPath Platform is indeed very stable.

Scalability is a very good feature. Be it one user, be it ten users, be it hundred or a thousand users, we have never seen the performance dip. Scalability is one of the features any organization would opt for UiPath Platform. On a scale of zero to ten, I would give it ten.

Customer service is amazing, as good as UiPath Platform's community interaction. When you log a ticket, a UiPath representative will get in touch with you. When it comes to customer delight, UiPath Platform has a huge team who will come to your rescue for any kind of issue. Regardless of whether the issue is with UiPath Platform or not with UiPath Platform, they will document that and resolve the issue and give you an indicator to get it fixed. I would rate customer service as ten out of ten.

Before UiPath Platform, we used a combination of manual processes, scripts running, and some other automation approaches. The main reason we moved to UiPath Platform was those approaches worked well for individual problems. The major problem we had was when it came to scaling and managing centrally. A small script can automate one task very effectively, but when you have hundreds of processes across different teams, you need proper orchestration, monitoring and security as well. UiPath Platform definitely gives a complete enterprise platform with studio equipment orchestration for centralized management, so we could move from individual automations to a more structured automation program. Another reason was the ability to automate across different types of applications. Any organization will have a mix of web applications. There will be desktop applications, and some can be modern applications and some can be legacy systems. When it comes to legacy systems, it is very difficult, and UiPath Platform has a better edge. You can have the applications involving files, emails, APIs. UiPath Platform provides a platform for connecting to these different environments. As I said, UiPath Platform was easier to standardize across the organization, and we could establish common development practices. The switch was not necessarily because the previous solutions did not work; they worked for specific use cases. The main reason for the UiPath Platform switch is better scalability, centralized management and governance.

One of the metrics, the most important metric is ROI, return on investment. How many dollars have you saved? A bare minimum idea is not looking less than a hundred k dollars saving or at least five to six headcount saving. This is a huge impact. There is significant time savings. This is mainly because the tasks that previously took hours of manual effort, now can run automatically. The most important metric would be ROI, improving productivity, and having better efficiency. The biggest productivity improvement is that the team can focus on more value-added work rather than the same mundane tasks. UiPath Platform has impacted us with faster processing time and freeing up employee capacity.

We have seen a clear return on investment with UiPath Platform. The biggest returns come from time saved and increased employee capacity. For the processes that we have automated, I estimate that we typically achieved around thirty to forty percent reduction in manual effort. In some high volume cases, the reduction has been even higher. This translates into a significant number of employee hours saved. We have seen faster processing time, roughly forty to fifty percent in some workflows because the automation can run continuously without waiting for somebody to manually pick it up. From a financial perspective, we look at the ROI by comparing the automation and licensing costs against the capacity released or the reduced work. For that process with sufficient transaction volume, the investment has paid back relatively quickly and relatively well. One important point is that we do not necessarily view the benefit as reducing the number of employees. Instead, we use the capacity difference. The employees who previously spent several hours on a repetitive task can now do it much faster. Other than the activities, which require human judgment. I would say thirty-three percent less manual effort and forty to fifty percent faster processing time.

Overall, I would say the sentiment is positive from a capability perspective, but the cost structure can be a little complex. The initial setup cost depends quite a bit on the scale of the implementation. For a small proof of concept, the investment can be relatively manageable. When you move to an enterprise deployment with multiple developers, in this setup, you will have attended as well as unattended robots, orchestration capabilities and additional improvements.

We never looked into a different platform. With the buzz on UiPath Platform, we definitely got a sense of security, so we went ahead with it. We attended community meetups and we opted for UiPath Platform.

The advice I would say is to go ahead and have a look at your own applications and go ahead and brainstorm what your company's infrastructure is. Think about what predominant applications you use. If you definitely have a mix of web applications, I would definitely not think twice to opt for UiPath Platform. In terms of licensing, numbers, and pricing matters. I give this review an overall rating of nine out of ten.

We use it for synchronizing inventory, and we also have club operations, various use cases, downloading, and sending reports to the document reprint. My main use cases for UiPath Platform include many use cases across a lot of departments.

By leveraging Agentic Automation, we have achieved ROI. More importantly, we have enhanced customer experience and team member experience. For example, the Agentic workflow I mentioned helps the IT help desk team ensure tickets are more streamlined, consequently reducing delays in responding to tickets.

We've used Agent Builder, IXP, and Maestro for orchestration. We have created context-grounded searches or chatbots using context grounding, and we also use context grounding within an Agentic flow where a bot or agent reads ServiceNow tickets to determine whether it has been assigned to the right work group. If it has not been assigned correctly due to human error, it automatically reassigns it to the right group.

I would assess Agentic AI's ability to extract data points as effective. We created an agent for the purpose of extracting data, though not in a document. We created what we call an email conversation agent that engages with a customer, vendor, or someone in an email conversation with a set goal of extracting specific data points for an action to be performed subsequently. The one automation we have deployed in production involves the agent interacting with team members to collect data points and create a ServiceNow ticket.

We appreciate almost all features of UiPath Platform, with one of the most successful ones being the use of Coms Mining. Most of the new features related to AI have all been good, and we use Agentic. We have already created a few agents and have started to use Maestro for a few flows, though we are not yet there to orchestrate an end-to-end workflow.

We have good ROI from the automations we have developed with UiPath Platform, which far exceeds the investment in the platform. It has saved us tens of thousands of hours in manual effort, making the team members happy to pursue other things of value.

The one thing I would recommend to improve is pricing, which is a big challenge. One suggestion from the Product Advisory Board was to provide a calculator to help predict next year's budget for AI units or platform units needed. This calculator could indicate trends and projections for the upcoming years.

I have been working in my current field for seven years.

I would assess the stability and reliability of UiPath Platform as needing improvement. Despite healing agents, we haven't tried screen play yet. 

My major pain point remains pop-up windows, UI changes, and related issues, which is why I have a four-member support team working daily. They address roughly 50-plus issues every month, and I want to see a reduction in these issues before I comment further on the platform's stability.

We have not really scaled yet. That is in the picture right now. We would to scale, however, I am unsure how open the organization is to that scaling. We still need to see the proof of value for our current efforts. 

My evaluation of customer service and technical support has been excellent. We have a dedicated TAM who participates in our weekly meetings and is present during my meetings with citizen developers. He is always prompt in his responses, and tickets on the customer portal are addressed within 24 hours, often with someone either calling or emailing us with solutions.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs at my current workplace, however, I have worked with Blue Prism in the past. UiPath Platform is far superior compared to other tools in this market space.

Initially, we started off with on-prem, and we moved to the cloud after I joined. It was a little challenging. One of the big challenges that I see in migration or deployment is when there are upgrades. So, for example, Windows upgrades, and recently we had an upgrade from Windows 10 to Windows 11, and a lot of things started failing, including some of my citizen developers' automation. There are quite a few challenges when it comes to deployment. I would say on the whole, it takes time. That said, we've been able to get there.

My returns at this point are around four to five times the investment we made in payments to UiPath Platform. I have seen a return on investment with UiPath Platform.

For now, I would say 90% of my ROI comes from past automations we've developed, not even with Agentic. The automations we've created thus far are responsible for driving the ROI, and I anticipate this will continue for the next couple of years until we create some critical Agentic and orchestrated workflows.

My experience with pricing, setup costs, and licensing is that pricing is very complicated. With so many consumables and platform features, a bit more simplicity in pricing would probably be appreciated. For instance, separate pricing for SAP testing, and separate pricing for the newer version of the test platform or test cloud, should be included within the platform pricing. It would be ideal to have one big payment for the platform and then consumption-based pricing as a la carte.

The advice I would give to other organizations considering UiPath Platform is that, while the platform offers many features, it can feel overwhelming. Start small with the features you most prefer, such as automation, which is the most straightforward and ROI-generating function. Ignore AI, agents, or Coms Mining initially; just use a bot for something simple. Then, leverage that experience to enhance your automation. I still recommend starting with task automation and later expanding to orchestrated workflows, which might take a year or two to achieve. Patience is key. 

I rate UiPath Platform overall as a ten out of ten.

Right now we're splitting our main use cases for UiPath Platform between supply chain and finance with some rev cycle. Within finance, what we've automated includes invoicing for non-patient billing for third-party clients, particularly as it interacts with PeopleSoft, so users don't actually have to have access to PeopleSoft. We've automated them being able to get their invoices, and within supply chain, many automations are around purchase orders and updating statuses and things like that.

Since we're still on-prem, the Orchestrator feature of UiPath Platform has been key in us being able to monitor and see exactly what is going on with the automations. We also find it really valuable that we can automate not just Microsoft, but also PeopleSoft and other applications.

Since using UiPath Platform, we're now able to process between 15 to 18 million dollars a month in invoices that are coming through automatically through the automation. It's not relieving us of FTEs, however, it means that these people aren't having to spend the time to do it, so they're able to focus their work on other beneficial items and it's less prone to error.

My team all has to go through UiPath Academy, as we have a citizen development program, and everyone who goes through the citizen development program has to go through UiPath Academy before I give them their licenses. The biggest benefit we've seen from using UiPath Academy is the fact that the lessons are still out there, so if you need to revisit something or if you're unsure of how to do something, the forum can help, Copilot can help, but it's better to go back to what UiPath said in the training.

We are part of the UiPath Community. In terms of the value that we've gained by being part of the UiPath user community, we really enjoy being able to access what's going on in the forum, and having the opportunity to attend some of the local UiPath events. Pittsburgh doesn't have as much going on with their team or group, but the opportunity has been there in the past. It's beneficial to see what other people are doing at those events because it's very easy to think you're in a silo, especially within healthcare, so it's nice to see what others are doing.

To make it a ten out of ten, it would help if they understand that we don't work 24/7, so we're not going to respond immediately when they send an email asking for a response.

The company has been using UiPath Platform since 2019, and I took over the group in 2020.

Once we upgraded to 23.4, any of the stability issues we'd been having with 20.20 went away, so far it's been very stable with UiPath Platform and its robots or automations.

So far, we've been able to manage scaling with UiPath Platform, however, our biggest issue isn't around UiPath, it's around the resources to help scale it and support it.

I would evaluate customer support or technical support from UiPath as great, as they've been very responsive. Having the TAM has helped. It escalates support tickets when we've had to file them.

Positive

I was not part of the team that selected UiPath, yet at that time, they were also looking at Blue Prism.

We just did a big upgrade last year. We went from one of the lower versions to a higher version. We went to 23.4, and we've been on 20.20. So we did a big jump, and we could not have done it without our TAM. We absolutely needed the technical account manager. The way the company has set up some of their firewall security, et cetera, was challenging. And so trying to navigate that to make it work with you with what UiPath is doing has probably been the biggest hurdle. It's not necessarily that UiPath is difficult. It's just trying to make sure everybody understands or is willing to talk to each other.

At this point, we consider ourselves break even. We're a small team, so we're not able to do as much new development since we're all focused on trying to do maintenance and support of existing automations.

Regarding my experience with pricing, setup costs, and licensing of UiPath Platform, because we haven't grown as fast as we would like, UiPath has been willing to accommodate that stagnation. We're kind of holding steady, which has been appreciated.

Our organization is very heavily invested in Microsoft, and they are pushing Microsoft, however, we're holding firm for UiPath Platform. We do use Power Automate, so there's a big community for that. Our company has 90,000 people, so they definitely have a big investment in Power Automate.

We're not cloud-based yet, but we are moving to the cloud in the next six to eight months, so we don't use agentic AI at all currently. We are planning to start looking into what we could do with agentic AI once we transition to the cloud.

Based on my experience with UiPath, my advice to someone considering it is to make sure you have a good TAM. You absolutely need it, and understand everything involved, including policies, governance, security, and administration. 

I would rate UiPath Platform an eight out of ten. Some items we're looking at aren't available until we move to the cloud. On-prem is a little more limited.

My main use cases for UiPath Platform are office automation, business, and accuracy.

The feature of UiPath Platform that I appreciate the most is the Desktop Studio. The Desktop Studio allows quick developments, and the IDD is fine, with search being great. It's easy to show, and it's quick to handle.

My thoughts on UiPath Platform's user community suggest that a lot of content seems outdated and old now that gets referenced. The community experience for the AI is limited because putting the error codes into the community search field doesn't return many results. However, a lot of information from pre-AI, before 2022, is still accurate and helpful, but the cutting-edge content just isn't in the community yet.

There should be better training on UiPath Platform. I wish I could search UiPath IXP training and have a course pull up as the first result without having to dig through a bunch of links, dead-end links, and random things. Easier access for training would be ideal.

I have been using UiPath Platform for seven years.

I assess the stability and reliability of UiPath Platform as excellent, with uptime always being 100%, and I've never noticed it being down for any reason. I've never had to submit a ticket or be in the red for downtime, so it's been great.

UiPath Platform scales appropriately with the growing needs of my organization, as if there's ever a need for more licenses, we can always get that and adapt, adding unattended bots or more units or consumables as needed. 

We have not expanded usage significantly yet, as what we have is suitable for our needs right now, but as more business units and business people see what we're doing, I'm sure there'll be a bigger need for more licenses and everything.

I would evaluate customer service and technical support as lacking; we're on the Bronze tier support plan, which is honestly miserable. Every time there's an issue, I receive one email a day, with replies coming at midnight.

When I was working on the AI content, it was brand new to me. I emailed support with the error code about what was going on, but they replied with troubleshooting steps I had already completed. They then emailed again with another step that didn't help, forgot my ticket, and didn't communicate for days. I had to contact our sales agent to get a person on the phone to help me, and the issue was resolved in 30 minutes to an hour, demonstrating that they took a support ticket that could be settled quickly and stretched it over 10 days. It was not great.

Positive

Prior to adopting UiPath Platform, we were not using another solution to address similar needs.

We pushed Agentic AI to production in early September and so far, we've saved roughly 72 hours. It's processed 400 emails, specifically 400 purchase order emails that we use it for.

I have seen return on investment with UiPath Platform. We have roughly 30 automations, some that run once a quarter, some once a month. Mostly they run throughout the day, saving us around a thousand hours per month, and we have done that for the past seven years or so.

When comparing UiPath Platform, I didn't evaluate much positively or negatively as it was already selected when I joined, and I got put into it.

My advice to other organizations considering UiPath Platform is to definitely attend Fusion, as there's a lot announced and many things to learn, especially for small shops. There's only so much you can learn while you develop and handle everything else, but there are many hidden elements that some tribal knowledge helps you learn. 

My overall experience using UiPath Platform's Agentic Automation capabilities indicates there's a lot to learn. I couldn't find much training on it. I looked on YouTube and within the UiPath community, and a lot of help came from our sales rep who connected with us and helped us along.

I would rate UiPath Platform overall an eight out of ten.

We have about 62 bots running in production today and saving around close to 600,000 hours a year of manual work. 

UiPath Platform features have benefited our organization significantly, as we have about 62 bots running in production today and saving around close to 600,000 hours a year of manual work.

The features of UiPath Platform that I find most valuable are the unattended bots, which is what we mainly use, and then we dabbled into attended bots for a while. The unattended bots have been most successful for us so far. 

UiPath Platform can be improved, as there are many capabilities we can utilize. The upcoming Agentic AI is going to expose many opportunities for us. There are features such as UiPath Apps, which we have not been successful at implementing in our company due to limitations, as we want to give control to the user community to run their own bots, however, at this point we haven't been able to fully implement that.

Additional features I would want to see included in the next release of UiPath Platform are the UiPath Apps and, along with Agentic AI, there are many use cases for the attended bots. If improvements can be made to attended bots, that would be beneficial asthere are many use cases in our company that we haven't explored yet.

I have been using UiPath Platform for the last five years.

UiPath Platform has been working effectively for us. Apart from some minor hiccups, which would be expected with any software, the experience has been positive. Regarding reliability, there have been no complaints.

I have not experienced significant downtime with UiPath Platform. At one point, we had an issue we thought was related to UiPath Platform performance, however, we discovered it was the underlying software we were interfacing with. Even then, UiPath Platform provided the right support to help us. Overall, there was only one instance of downtime in four years, which did not create any significant impact.

UiPath Platform has been scaling very effectively with the growing needs of our organization. We have been able to meet the needs of the organization even though we are growing every year.

Technical support from my experience takes considerable time to respond. Most of the time, by the time they get back to us and we work through it, we either figure it out ourselves or find answers in the community. 

On a scale from one to ten, I would rate customer service and technical support as a seven. This rating reflects that customer service has been good, however, technical support, due to the few experiences I had, lowers the overall score.

Positive

Prior to adopting UiPath Platform, I was using Automation Anywhere. We went with them for a year or a year and a half, and then we switched over to UiPath Platform.

The challenges we faced with UiPath Platform were initially related to working with a vendor service provider to implement our first couple of bots. These challenges were more aligned with the service provider's situation than UiPath Platform itself. Eventually, when our team started growing and we adopted it at a bigger scale, we found that what we had done at POC was coming to fruition.

I have seen a return on investment with UiPath Platform. With 62 bots saving 600,000 hours, we are around 500,000 plus, on target to reach 600,000 this year. This translates to $50 an hour or $18 an hour depending on how half of the work is done in the Philippines, which we count for around $20 an hour, and whatever is in San Diego, where our company is based.

I haven't been directly involved in the pricing, setup cost, and licensing of UiPath Platform, however, I have been informed. My manager, who is a director, handles all of those aspects.

Before selecting UiPath Platform, we considered Blue Prism, and then Automation Anywhere was implemented for a year or a year and a half before we switched to UiPath Platform. What stood out in my evaluation process was that the capabilities UiPath Platform provided were significantly more than what we had with Automation Anywhere. As soon as we switched over, our benefits almost tripled in the first year.

When giving advice to other organizations considering UiPath Platform, I would emphasize that starting POCs is very important. Having been on both sides as a consultant before joining this company, we had some POCs which did not work out very well. 

At our company, the POCs we selected were the best. Even today, those POCs turned into bots which give us more return on investment. Choose your automation ideas wisely, give adequate time, and manage stakeholder expectations. 

I rate UiPath Platform a nine out of ten.

My primary use cases for UiPath Platform are around investment type data, where we normally work with business units needing to pull in data where an API is not readily available. 

We have not started testing use cases as we are governed heavily by compliance, and we have what's called an RAIC council, so anything involving AI or LLMs has to go through them. We submit an intake form and wait for approval before we can start working on it. 

That being said, we have two potential use cases that we've already submitted the request to start testing out agents and AI within some workflows. I can share some details about those use cases, which are really centered around extracting data from very unstructured documents, as the structures frequently change quarter over quarter, making it quite complicated.

I have realized benefits utilizing UiPath Platform, and specifically, this year alone from January until last week, we have saved about $650,000 for the firm, with close to 5,000 hours saved by diving deeper into pulling investment data.

The features I find most valuable within UiPath Platform are the logging and controls, and the ability to bring value to the firm extremely quickly due to the low-code, no-code functionality. 

The biggest benefit I've seen from UiPath Platform Academy courses is the understanding of the REFramework, which is critical for proper coding, exception handling, and routing to support groups. My engineers with engineering experience often fly through the first part, but pause at the REFramework, where I explain the importance of mastering it.

Understanding the REFramework allows the firm to properly implement try-catch systems and route exceptions effectively, which is beneficial for ensuring everyone can jump into code they didn't deploy and understand how it flows together. It sets the framework within the company to support development and maintenance. If implemented correctly, it will not break and will bring stability to the process.

I am part of a UiPath Platform user community. Being part of the community allows me to network with other firms, share challenges, wins and losses, and seek support whenever I'm stuck with something, which is valuable for problem-solving. This exchange of information helps us to not divulge proprietary information while still offering support.

I did not find support helpful.

I have been using UiPath Platform for about five years.

UiPath Platform itself is very stable while the instability lies in the architectures it interacts with, meaning issues can arise from the VMs and networks managed by different teams, yet overall it is very robust and reliable. The underlying infrastructure causes the perception of unreliability, but removing any VM or network issues reveals no significant problems.

UiPath Platform scales very well with our growing needs, particularly with Gen 3 Windows 11 servers, making it much easier to add more instances and resources compared to the previous architecture.

I have used UiPath Platform support before. I did not find them helpful at all. The support team often cannot understand custom automations we've built, which limits their effectiveness; for instance, when I reported a simple issue about elements not being recognized, they responded with "It works on my end," which was not helpful. I would have preferred support to offer a screen share to truly understand my situation rather than leaving me to figure it out alone.

I would rate UiPath Platform support a seven out of ten. The support would be a ten if they were proactive in testing requests on their end and offered follow-up communication, lending customers guidance rather than leaving them isolated.

Positive

We considered UiPath Platform alongside Blue Prism and Automation Anywhere, and we chose UiPath Platform because it seemed more user-friendly and easier to adopt.

When I first started in RPA, we did not fully understand what we were getting into. We had heard of the RPA technology and decided to go with UiPath Platform because it is best in class. Once we began developing our first use cases, the value became clearer, especially related to ROI from saving hours and dollars.

The architecture of the robots themselves was not hard for me to deploy, as I did not focus on that aspect.

From January until last week, we have saved about $650,000 for the firm. That's close to 5,000 hours saved by diving deeper into pulling investment data, which elevated the ROI.

I do not control pricing, setup costs, and licensing of UiPath Platform; that is handled by someone else.

We have not used any other tools, however, we do have Power Automate for small use cases. The right tool for the right process is our approach; however, our major processes are all within UiPath Platform because of its robust capability to log, control, and orchestrate.

I do not yet utilize agentic automation capabilities or agentic AI from UiPath Platform to achieve those, as it's strictly all RPA for now. We are in the process of trying to start developing more agentic, less RPA, and more agent-type workflows. We've been looking forward to having the capability that Maestro offers for case management, which will be a huge game-changer for my firm, as we've been searching for a suitable tool for two years.

Our enterprise firm does not require certification for engineers, however, within our investment side, it's a requirement. I had my advanced developer certification years ago, and all of my engineers have their certified engineer certifications. Anyone joining my team has to go through the academy and prove completion of the certification.

My advice for someone considering UiPath Platform is to clearly understand RPA, agentic work, and assess interoperability with other external systems before choosing a platform, as UiPath Platform typically comes out on top. I'm optimistic about future developments. I appreciate UiPath Platform allowing us to use our own LLMs, so thank you for that flexibility. 

I have rated UiPath Platform ten out of ten.

I have utilized all the spheres and all the domains of UiPath Platform while automating processes in the industries of banking, manufacturing, telecom, and shared services. I have automated processes for each department of these organizations, including finance, accounts, HR, IT, and security.

When automating things, I follow the approach of understanding whether any other more stable, integrated API is available for the system before implementing RPA. I try to implement that first and then incorporate RPA into the improved process. I have done attended automation, unattended automation, and human-assisted automations.

The most attractive feature of UiPath Platform is that it is user-friendly and now it is well accepted and available in all parts of the world. If you want to understand anything, it is not a big deal in comparison to other products. Its usability is quite easy for anyone who does not have technical knowledge but still can use this software based on the business process they know.

UiPath Platform stands out for me because of its usability, its diversification, its integration, and having multiple options for the same thing in different ways. For example, you have the option of sending email not only through Outlook but through multiple options. This diversification sets it out. Additionally, its magnitude allows it to deal with any kind of large process. Recently I completed an automation where there was an invoice with more than a thousand PDF pages, and UiPath Platform was still able to process that invoice, extract the data, and feed it into the ERP system.

UiPath Platform's stability is far better compared to any other RPA product. For scalability, I rate it seven out of ten because it is highly scalable as far as you want, provided a person is willing to spend money on it.

UiPath Platform pricing is high. Whenever an organization tries to opt for UiPath Platform, the real question comes regarding its price. It is too high, and most of the time, business cases fail because of its high price. When utilization is considered, UiPath Platform is far better. Only organizations that have big budgets are able to utilize this project; otherwise, their costs are high.

Pricing can be improved, and one important thing is that if they have designed the product so that the latest versions are available, then they should give a heads up to all their customers that from now onwards, this will be the latest version and the previous version's activities are not supported by us. This way, people can be encouraged to use only the available new activities instead of the older ones.

I have been using UiPath Platform for more than ten years.

I would give five out of ten. It is mediocre.

A person coming to a meeting to discuss any scenario should not tell us that this is not their domain. Even if that is not their domain, they should take that person with them for the technical support because we are there to ask them instead of just getting the answer that the person is not available and that we can deal with this later. This is not the way.

Additionally, they have increased some prices while providing support. If we have to have a meeting with them, they have started charging for that. I think this is wrong because UiPath Platform is already expensive, and this will increase its cost further.

I used to use UiPath Platform community previously, but after AI-generated tools such as Copilot of Microsoft and ChatGPT, I prefer using these tools because they give an exact answer to your question instead of lingering on multiple things on the internet. I prefer using these tools because even if I want something, it gives me the source, indicating that this is from the source.

Return on investment is all about your planning. If you are planning to get the return on investment, then you have to choose only those cases which will give you a benefit in terms of time-saving. If someone is making a business case of time-saving as well as error handling and critical processes, then return on investment will be very low.

At the initial level, I have selected some five processes and defined the return on investment, which should be properly documented and accepted by the customer. What happens practically the next day when the bot is live is that people say they thought the return on investment could have been ten percent, but practically they are getting one percent. This should not happen. Things should be locked in from the start. If we plan properly, we can definitely get a return on investment of more than thirty percent.

I have used UiPath Platform, Automation Anywhere, and Power Automate of Microsoft.

I would rate Automation Anywhere second because it has improved itself in the past few years. Power Automate is a product which is more focused and related to Microsoft. If an organization is Microsoft-driven, it should use Power Automate, but it cannot handle big magnitudes and complex data. If we talk about diversification, complexity, and variety, UiPath Platform stands out in comparison to any other product. Though it is an expensive one.

UiPath Platform Academy is good and it helps to learn, but honestly, there are some questions in their course whose answers are wrong. For example, I have witnessed that they ask a question in their academy to select multiple answers from the following options. Someone selecting multiple is wrong, but they are telling in their solution that the answer is only one. Similarly, in the previous course, the answer was different and in the next course, the answer was different. They should review their test and exam questions.

For Agentic AI and AI both, I can answer consolidatedly that people want to use it, but people are not sure what they want out of it. For example, IT security is a thing and it has humongous policies in its domain. Whenever I try to ask people to start using Agentic AI in IT security instead of just the lengthy IT security approval process, we can create an agentic bot which can tell that your parameters given for this particular thing are correct or not. If they are correct, simply go ahead. If not, then reject the case. This can increase efficiency. Practically, such cases are not there for people to accept them to automate. The reason being there are two fears: one, people still do not trust AI. Secondly, people still believe that if everything will be automated, what will they do? This is a fear of loss.

One more thing regarding Agentic AI which is very important that we have to tell people and even our customers is that agentic is not a robust and quick solution. To implement a proper solution of AI, whether Agentic AI, Generative AI, end-to-end AI, or any other AI solution, it takes time, sometimes more than a year. People believe that they have invested money on it, so they get the return the next day. This will not happen. This is also important to communicate.

I would rate this review overall at seven out of ten.

UiPath Platform offers numerous scenarios for implementation. I think of it as building robots that connect systems that would not normally be able to talk to each other. For instance, automating tasks on different systems such as collecting data from an Excel file and loading it to a web application or a CRM. For example, a bot can scrape all the bestsellers on AWS. You can use it to collect data repeatedly, and that automation will also be able to load it into an application through the user interface, mimicking human actions. I have used it in the insurance sector where I am automating claim registration on the system.

The main task of RPA with UiPath Platform is to reduce the manual workload in offices, especially for repetitive tasks. For example, someone keeps typing every day while going through PDF files and capturing the data into a system. With UiPath Platform, you can reduce inaccuracy and process many documents very quickly using RPA robots. A good scenario is a company receiving hundreds of invoices through email from customers. The bot can monitor the inbox, extract the attached files, extract data using OCR, and log in to an application to load the data correctly.

The use of agentic automation in UiPath Platform has transformed from rule-based logic using if statements to AI agents that analyze data to make decisions. This is particularly useful when dealing with unstructured data, such as invoices with different layouts. AI can classify and extract data accurately.

I have worked with both Azure Cloud and AWS and Google Cloud for UiPath Platform. In most of the cases that I work on, we deploy the bot in containers. You will build desktop servers using platforms such as Azure DevOps because we are Agile. The key is to use a cloud environment to clone production configurations to avoid bot failures during deployment.

Positive

UiPath Platform's ability to automate repetitive tasks and maintain accuracy is a significant improvement for organizations. By reducing manual workloads, companies can process more documents efficiently. AI enhances the automation capabilities when analyzing unstructured data, offering accurate data extraction even with varying document layouts. This advancement reduces the chance of errors and improves turnaround times significantly.

Another standout feature of UiPath Platform is its stability and reliability, especially when compared to other technologies such as WorkFusion. The platform offers a robust framework, which simplifies building complex automations. It integrates seamlessly with external systems, using tools such as managed packages to connect with services such as AWS, Salesforce, and SAP. UiPath Platform's capacity to work with AI and machine learning via Document Understanding adds further value.

UiPath Academy provides excellent resources for mastering advanced components such as AI Actions and Orchestrator, allowing users to schedule processes and implement triggers for automations. Furthermore, UiPath Platform offers a community where users can quickly find support and share knowledge, enabling the construction of complex automation solutions.

Positive

The cost of licensing and using UiPath Platform is a primary area for improvement, particularly for small businesses. While large companies might see a return on investment, the steep pricing can be prohibitive for smaller enterprises trying to implement RPA solutions.

In past versions, issues with web application selectors were a concern, where dynamic elements could cause the bot to fail. These issues have seen improvements, with methods such as using anchors to locate elements more effectively. However, ensuring consistent and stable deployments across different environments remains a challenge due to possible variations in environment settings that might cause some components to fail.

Positive

All this time when I worked with other tools, it was not by my choice. I started in 2021 with UiPath Platform and used it for two years and three months.

Positive

UiPath Platform is very stable. It is reliable and keeps evolving. I have been leveraging what I call UiPath Platform Document Understanding, which is built on AI Center, enabling us to process documents efficiently. It comes with a lot of tools that make it easier to create stable automations.

Positive

UiPath Platform is very stable, reliable, and easy to scale. It integrates with systems such as AWS, Salesforce, and SAP. The framework provided allows for building scalable and reliable bots that meet non-functional requirements.

Positive

UiPath Platform user community is very responsive. People are quick to respond when I post issues, enabling the building of complex automations by leveraging the community's knowledge.

UiPath Academy and the documentation are useful. Although I have not completed the Academy course myself, it provides study materials in text and video, helping users understand components and action activities thoroughly.

Positive

I started with UiPath Platform and later was introduced to WorkFusion out of curiosity about different RPA technologies. This was not by choice as I wanted to understand UiPath Platform's benefits and weaknesses.

Positive

If you leverage the framework to build your bot, you are already prepared to handle exceptions. UiPath Platform provides its own tools for locating issues and facilitating integration with CI pipelines, enhancing the building, testing, and deploying processes.

Positive

In most of the cases that I work on, we deploy the bot in containers. The environment is built to mimic a production setting, ensuring smooth integration and deployment.

Positive

You will get a good return on investment with UiPath Platform. Large companies, in particular, expect to see UiPath Platform when they work on RPA projects. It excels in versatility, working across web and desktop applications, where other tools might fall short.

Positive

The pricing of UiPath Platform can be a barrier. Comparing it with other RPA tools, the licensing cost can be high, which is especially challenging for small businesses. Larger companies are more likely to achieve a return on investment due to greater utilization of the platform's capabilities.

Positive

I used to compare UiPath Platform with Microsoft Power Automate, which now also has advanced workflows with triggers. However, UiPath Platform remains ahead due to its new capabilities and resolved issues with selectors.

Positive

The use of agentic automation in UiPath Platform allows for decision-making based on data analysis. Previously, bots relied on predefined rules, but now they can use AI agents to improve decision-making accuracy.

The challenge for RPA with UiPath Platform is mainly in document processing, especially in large enterprises. Automation, enhanced by AI, brings significant benefits to handling approvals and other document-intensive tasks.

I would rate this review an 8 overall.

Positive

Our main use cases for UiPath Platform are mainly back office revenue cycle tasks, including claim statusing, prior authorization, notice of admission, and denials, which is a big one that we're working on now.

Another process we're looking into is credentialing. We have a few use cases in the pipeline that we're looking to tackle next year, which include Agentic AI or Agentic Automation capabilities such as Agent, Builder, Orchestration, testing, or Autopilot. 

The biggest part for us in implementing Agentic Automation is the denial space, especially for the appeal letter process. One specific use case that we're wanting to automate with Agentic revolves around our utilization review, where our nurses work through appeals from different payers for DRG downgrades, as all the denials come in from different payers through faxes; we're hoping to have the agent determine what type of document it is so it understands what RPA process to kick off with it. We have started testing this use case, however, it's probably not something that we'll finish this current year; we've started building the RPA processes and we're still working on the agentic piece to solve that.

For the Agentic capabilities, the biggest feature functions as a human that can delegate work, which has been the best use case for us to keep the human in the loop as much as possible, only bringing them in when there are exceptions that come up. From what I've seen while assessing Agentic Automation's ability to extract data points, it extracts the information really effectively, especially with Document Understanding and IAXP Document Understanding, which has been amazing with the way that we're able to use that and correctly identify the type of document that we're looking at at the time.

I estimate that with this new Agentic Automation, we will save roughly 4,400 documents a month, saving approximately ten minutes for each document. From RPA, the benefits so far are significant; our healthcare system is expanding and we need new people, however, after COVID, people are getting more expensive and we just don't have the budget, so RPA has been huge in allowing our current workforce to stay the right size and we use automation to really handle those tedious processes, saving money from a people perspective and capturing denials a lot faster, enabling us to appeal in a timely manner. For revenue cycle alone, we have saved roughly 800,000 year to date right now.

The main factors that led us to consider transitioning to an RPA solution were driven by the bankruptcy of our vendor for claim status, prompting us to find a solution, and the cost of RPA turned out to be roughly the same as what we paid the vendor, offering claim status plus more for the same expense.

I am utilizing UiPath Platform community.

I don't have any improvements for UiPath Platform, as we are behind; UiPath Platform is consistently coming out with updates and features, but we are just now starting to implement Agents and Agentic. 

One of the biggest pain points for us is that while they have solution decks to help build solutions faster, if they developed more of a framework for areas we don't understand, indicating how to generate ROI or compress time to build automation, that would be beneficial.

I have been using UiPath Platform for coming up on two years.

I assess the stability and reliability of UiPath Platform and its robots as great, especially after resolving the hybrid issue with the bots going down; we haven't had any issues since.

I evaluate UiPath Platform support as very knowledgeable; they respond quickly, and while they may not always have immediate answers, they know who to contact to resolve issues, which has been effective for us during the two times we've needed their support. 

On a scale of one to ten, I would rate them a nine. The only reason for subtracting a point is the occasional delay in getting the right people available to address the issues; although the initial documentation of the problems is thorough, sometimes it isn't enough.

Positive

Prior to adopting UiPath Platform, we used Python code or simple macros through various applications.

Deployment was good. We're a part of the Enterprise Success Program. When we joined UiPath, no one on my team had UiPath experience. So everything that was learned was either through the UiPath learning plans or through our technical account manager. We met with our TAM once a week, sometimes two, three times a week as far as training, helping us build our automations, and also with code reviews and making sure that things are really meeting the standards that we need.

I estimate that with this new Agentic Automation, we will save roughly 4,400 documents a month, saving approximately ten minutes for each document.

We did consider Blue Prism as Power Automate before choosing UiPath Platform. 

The main differences I found between these platforms and UiPath Platform pertained to pros and cons; UiPath Platform provided a comprehensive package catering to our needs while Power Automate seemed too focused on Microsoft products, and Blue Prism was good. 

UiPath Platform was easier for my team, who had no development background, to learn and build quickly.

My job title is Director, Revenue Cycle Informatics. According to my job function, I have six years of experience. We are just now starting to implement Agents and Agentic. The value I gain from being part of UiPath Platform user community is great; it has helped us in many places where we have been stuck, as other customers have experienced similar issues; for instance, we had connection issues with our hybrid deployment and found a lot of information through the community, which helped get our bots up 99% of the time, compared to roughly 60% before. UiPath Platform is growing with the needs of our organization, and I credit my account exec for helping us find use cases and ensure we utilize all elements we are currently paying for. One specific use case that we're wanting to automate with Agentic revolves around our utilization review, where our nurses work through appeals from different payers for DRG downgrades, as all the denials come in from different payers through faxes; we're hoping to have the agent determine what type of document it is so it understands what RPA process to kick off with it. I rate UiPath Platform a 10 out of 10.

My use case involves developing robots because I worked as a consultant before and worked with multiple domains like banking, insurance, and healthcare, where I automated monotonous processes. This is my use case where we build a robot, and that is what is mainly used for this tool.

What I appreciate about UiPath Platform is that it is very user-friendly and continuously updates the product according to market trends, which I prefer compared to other competitive tools.

UiPath Platform has reduced human error and freed up time in many cases where we have removed the entire department, and in many cases we have freed half of their work. As a consultant, I can explain this in technical or non-technical terms. We do not talk about the hours we saved; we talk about the FTEs, which means the full-time employment we saved. I think we save approximately five or six FTEs in a year.

An area where UiPath Platform has room for improvement is that they do not have a local source code saving opportunity where we need to save it in our local file or a local PC. They do not have that capability compared to Blue Prism, which directly saves the source code in a database. In UiPath, they don't have that opportunity. Even if I lose my laptop and develop personally, if I lose my laptop, then the entire source code is gone. The tool should not be device-dependent; it should be a cloud-dependent tool.

I have been using UiPath Platform since 2017.

My thoughts on the stability of UiPath Platform are that sometimes we have an issue where they do an update from their side that impacts our robots, especially on a weekend, which is a disaster. I would give it a 4.5 out of 10.

I would rate the scalability of UiPath Platform as highly scalable because they have already integrated a lot of AI features inside the tool, which is truly appreciable. On a scale of 1 to 10, I would say 9.

I would rate their technical support as an 8 out of 10.

Positive

I would recommend UiPath Platform to other users, and the first important advice I would give is to check out UiPath Academy, which is very good. Also, the community edition, which is available online from UiPath, allows us to use the tool and learn on one single platform. That is only provided by UiPath. I recommend UiPath Platform because it is user-friendly and cost-effective, and we can get our ROI within six months.

I have not started using the agentic automation in UiPath Platform because I took a course last year at a conference, and I think we have not got any use case for that. I am in dialogue with my management on how we use that going forward because it is still emerging, so we have not got any use case for that.

My thoughts on UiPath Academy courses are that the first thing is they are free, and the second thing is they have a lot of useful insights where it gives the complete product overview and what is included. The missing part is that as a course, we need proper understanding of English or proper communication skills, which is boring when compared to all the other courses available online.

When I compare UiPath Platform with other products, I see that everything is perfect with UiPath Platform in terms of pricing, user-friendliness, capability, and efficiency. I would give it a 9 out of 10, while for other products, I would give 7 or 6 because there are a lot of other flaws in those tools. The only problem I have is that it is device-dependent, and that is the reason I have taken one point down from UiPath Platform.

On a scale of 1 to 10 for pricing, I rate UiPath Platform between 6 to 7. UiPath made a complex design on the licensing part. Each license has different pricing, such as a developer license, production license, or tester license. They made it not very simple. If you compare with other tools, they made it very simple. You buy a production license and get a developer license along with that for free. I think that looks very simple.

The hands-on users of UiPath Platform in my organization would be around 15 to 20. It is a public sector in the whole of Denmark. If I include that, we have around 300 or more developers in the complete Denmark public sector, and in my department, we are around 10. For usage, we have around 300 or more robots.

I do not think the solution requires maintenance; it is not a complex one. UiPath made it very simple, and I appreciate that.

My take on the AI aspect of UiPath Platform is that it is the next future. I think it is also an emerging area where people think AI can do everything, but it is not true; it still needs to be checked. The robots are the main important thing for sourcing the data to the AI. Both are very important. AI is the future, but not so early.

I would rate this review an 8 out of 10 overall.