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UiPath Process Mining OverviewUNIXBusinessApplication

UiPath Process Mining is #2 ranked solution in top Process Mining tools. PeerSpot users give UiPath Process Mining an average rating of 8.2 out of 10. UiPath Process Mining is most commonly compared to Celonis: UiPath Process Mining vs Celonis. UiPath Process Mining is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
UiPath Process Mining Buyer's Guide

Download the UiPath Process Mining Buyer's Guide including reviews and more. Updated: July 2022

What is UiPath Process Mining?

UiPath Process Mining is a process mining solution that provides businesses with a detailed understanding of their processes using the data from their organization applications (like CRM and ERP). In addition, UiPath Process Mining helps identify process pain points and bottlenecks and discover process improvement opportunities in order to increase efficiency, thereby reducing overall business costs.

UiPath Process Mining Features

UiPath Process Mining has many valuable key features. Some of the most useful ones include:

  • RPA process identification
  • Easy identification of automation potentials
  • Objective and fact based insights
  • Cloud robot
  • RE-Framework
  • Scraping tool
  • Flexibility
  • Easy to navigate
  • Organization-level relationship mining
  • Gap and root-cause analysis

UiPath Process Mining Benefits

There are several benefits to implementing UiPath Process Mining. Some of the biggest advantages the solution offers include:

  • Monitor your processes continuously: UiPath Process Mining uses KPIs to measure the impact automation has on end-to-end processes so you can figure out what’s working and what’s not for better optimization.
  • Immediately address problems: With UiPath Process Mining, you can remediate issues quickly in your processes by alerting your internal teams or your robots to take action.
  • Process-specific app templates: UiPath Process Mining offers a full range of process-specific and generic process mining app templates so you don’t have to start from scratch and can save time.
  • Full visibility: Quickly gain full visibility and transparency into complex business processes and how they are executed.

Reviews from Real Users

Below are some reviews and helpful feedback written by UiPath Process Mining users.

PeerSpot user Nilesh P., Associate Director - Cloud Architect at a computer software company, says, “It's easy to develop, maintain, and manage, and it helps in task mining and process mining.” He adds, "With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend, so it's really easy for anybody to join our company and be productive."

A Hyperautomation Architect at an insurance company mentions, “My shortlist of valuable features includes all the different types of analysis. For example, you can do a root cause analysis. In other words, if you have a process that has many different scenarios, you can identify where the problem is. You can also identify bottlenecks with root cause analysis. You do this by looking at the time that has been spent in specific stages or steps within the processes being performed. Another great feature is the ability to see processes at a higher level and take in the whole picture. If a process has too many variances — say there are 20 different ways of doing the task — you can identify which process is the one where that happens more often. This will prompt you to focus on that process for any possible ways to automate it and simplify the complexity.”

Karthikeyan M., Chief Sales & Marketing Officer - RPA evangelist at AQM Technologies, says, "For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers."

UiPath Process Mining was previously known as ProcessGold.

UiPath Process Mining Customers

Lotte Corporation, LexisNexis Risk Solutions, Sunway Group, Deloitte, Heritage Bank

UiPath Process Mining Pricing Advice

What users are saying about UiPath Process Mining pricing:
  • "The pricing of Process Mining is based on an annual subscription. The final cost per year depends on what clients are able to negotiate with their salesperson."
  • "Our licensing for UiPath Process Mining and the various tools such as Studio Orchestrator is all paid for on an annual basis. However, with the Document Understanding feature, the licensing is per page. So if we're going to read some 20,000-30,000 pages, that becomes one separate licensing stack."
  • "It's reasonable. It provides you with all the basic features that somebody would expect."
  • "There is a standard licensing fee, which is charged for the products, but it is very module-driven and depends on your utilization or your team size. Compared to that of other providers, the cost is average or below average. So, from a pricing perspective, it's not very high."
  • "The product is affordable. It depends on if you are looking for some capabilities from time to time."
  • "Licensing costs are on an annual basis."
  • UiPath Process Mining Reviews

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    Nilesh Pawar - PeerSpot reviewer
    Director - Cloud Architecture at a computer software company with 10,001+ employees
    Real User
    Top 5Quality
    It's easy to develop, maintain, and manage , helps in task mining, process mining
    Pros and Cons
    • "With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend, so it's really easy for anybody to join our company and be productive."
    • "Process mining is something that we are doing, but I think it needs to be more mature. UiPath is still new to process mining. They are decent in SAP ERP when it comes to process mining. But compared to Oracle's E-Business Suite and all, they are still pretty new."

    What is our primary use case?

    There are multiple use cases. For example, we have automated shipping process for the operations department, including shipping repairs, production line assembly, and line automation using attended robots. 

    Using unattended bots, we have done Engineering, finance, accounts receivable, invoicing, invoice validations, and reconciliations. For sales, we have automated order management and order inquiries. We also have proactive monitoring bots for IT. So daily IT jobs are monitored, and the robot automatically takes action by triggering tickets in ServiceNow

    How has it helped my organization?

    Every human-dependent task has been automated and is now entirely done by a robot. Still, the people who formerly did the job are part of the process. They check if the robot is doing it right or wrong. And then, we keep on retraining the robot for any new exceptions that come up, so we are fully equipped to handle new scenarios. So this has fostered a culture change within the organization where people are coming up with ways to automate what they were spending several hours a day doing. Once these tasks are automated, they can focus more on the company's strategic initiatives. And that's a win-win for the company as well as the employees.

    With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend (Touchless ERP), so it's really easy for anybody to join our company and be productive. A robot handles shipping, repair, and the assembly line instead of a human. Plus, these processes are executed with high accuraccy, removing human error from the equation. That's how we are mitigating a lot of our human-related problems.

    Furthermore, the culture that we've built has helped in terms of the principle of retire, recruit or resign. So when someone quits, retires, or we need to recruit, we first determine if we can automate their job functions. The RPA governance team tries to digitize the person's tasks as well as their knowledge and experience in the organization.

    What is most valuable?

    The attended bots have helped a lot, and we have a leveraged concept of touch-less ERP. We can build a UI or a headless frontend, like a popup, that interacts with a human, and then the robot carries out its function. So the person doesn't need to be trained on any core applications like Oracle ERP or customer applications, which would entail additional screening responsibilities and the normal human tendency to make mistakes. 

    So we have built a headless frontend that is technology agnostic. And it interacts with the end-user in a user-friendly, straightforward fashion. So it's only four or five steps, whereas it was formerly 30 or 40 steps. And that's how this way of implementing RPA has helped the customer heavily. 

    What needs improvement?

    Process mining is something that we are doing, but I think it needs to be more mature. UiPath is still new to process mining. They are decent in SAP ERP when it comes to process mining. But compared to Oracle's E-Business Suite and all, they are still pretty new. And they need to come up with some model templates for how to adopt process mining within your organization. For example, they could use some accelerators to help onboard customers. Right now, it's not that easy. So process mining is something that they need to improve on for Oracle ERP.

    UiPath has an excellent strategic roadmap when it comes to features. So if it's not already in the works, one thing they could add is AI fabric, and if UiPath could bundle it into the primary licensing with Orchestrator, that would be great. Concerning artificial intelligence and NLP machine learning, we are getting rid of the requirement where a chatbot can integrate and synchronously interact with the robot in real-time.

    The ability to listen to and reply things in real-time would be good to have. They are already doing it, but the ease of implementation and options to integrates needs to be flexible, and the license should be bundled into their current offering so that it's more cost-effective.

    Another thing is UiPath's OCR we hope it has the same quality as FlexiCapture, a separate solution by ABBYY. That would be awesome if the UiPath had native OCR functions that were the same level of maturity as FlexiCapture.

    Buyer's Guide
    UiPath Process Mining
    July 2022
    Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    622,949 professionals have used our research since 2012.

    For how long have I used the solution?

    I've been using UiPath for three years now.

    What do I think about the stability of the solution?

    UiPath Cloud Orchestrator and on premise bots has 100% stability in last 3 years we have faced zero Product related issues. the Platform is rock solid stable robust also upgrades have been very easy to do with zero impact on existing running processes. 

    We have around 34 RPA Processes built using UiPath have a very good execution success rate of 94-96% , rest 4-6% failures/exceptions are only due to data or network issues.  

    What do I think about the scalability of the solution?

    Scalability is great with UiPath. We have a distributed load for robots, so the long-running ones run on a different unattended bot while the fast-running and business-critical bots run on a dedicated VM. So that's how we have distributed the scalability. But if you want to add a new bot, it should take less than 30 minutes to host or create a new machine. And then, the deployment or deployment of the package or the code takes less than 30 seconds. So It's hardly 30 minutes. 

    So about 20 attended bots are deployed. Some of them are in two or three shifts. In total, around 40 people are using attended bots, and there are only two unattended bots. So UiPath is running more than 30 processes for 30 different people. We also have around eight business analysts spread out across various departments who use this too. So you're talking about 50 plus people at least connected right now. And these are purely business analysts or  staff on the shop floor, like operators and repair technicians. But the processes that we have developed are helping around 60-plus business users that we use to do something.

    So technically, with the deployment that we have done — around 24 robots—the utilization for the unattended robots is approximately 52 percent. So technically, what we have is sufficient for the next year, at least. We can develop more processes with the existing licenses that we hold. So definitely expansion-wise, we'll expand more on the process side.

    How are customer service and support?

    UiPath technical support is excellent. They have a good knowledge base, and the support team resolves issues fast. Once you create a ticket on cloud technical support, it's pretty easy. You get an email, start communicating, and then it is solved in a day or so.   

    The UiPath licensing and product teams have been beneficial. They gave us an option of a free trial where you can download it free and use it for 60 or 90 days. And that trial is extendable. So we got six months of free usage for UiPath Enterprise Edition. And that's how we were able to do things confidently. We could implement things to show to businesses and get funding. UiPath has been flexible when it comes to licensing costs, including free trials. Their e-Team comes in, helps you deploy, implement stuff, and solve technical challenges you have on the ground. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We hadn't used any automation solutions before. It was always a human. 

    How was the initial setup?

    Out of all the automation solutions we tried, UiPath was the easiest to install and configure. Within less than 20 minutes, you can set up a machine with the robot and make it functional. For the initial setup, if the Windows machine is ready, you only need to install and set up the robot.

    UiPath also has the simplest deployment versus all the other vendors. Deployment takes less than 30 seconds. It's just a click of the button from Orchestrator, where the packages are available to download for the robot. In addition, there is an auto-download feature that automatically installs the packages remotely on several machines.

    So the implementation strategy includes unattended bots in data centers, which run on their own. They are in a secure facility and are very hardened machines. They only communicate certain out-call to Orchestrator in the cloud. There are also attended bots sitting all over the warehouses and people using them on their own laptops. So implementation strategy for the attended bots isn't complex because they are overseen by daily users on their laptops and desktops. So it's deployed on those machines. Additional security and hardening will be required on the unattended bots installed on the data center level.

    For implementation, we used some outside consultants to set up the governance framework for RPAs and the discovery mechanism. They also helped us identify hotspots, determine ROI, establish the recovery cost in months, and do value realization.

    So after going live, they helped us look at things like cost and time savings as well as the actual recovery costs incurred in the process. They also helped evaluate the solution in terms of automatability index, productivity, efficiency, and quality. So, we analyzed all of these factors, which helped to prioritize the processes selected. We did all of this first and then converted everything into a factory model. What we call the digital factory team is responsible for development. And then, the governance and architecture teams orchestrate the development by going out there and doing task mining and process mining. For maintenance, we have five or six people for 32 processes.

    What about the implementation team?

    Level of expertise with SI which is LTI is excellent

    What was our ROI?

    We have an Novigo automation framework that helps us to calculate ROI from UiPath. It calculates ROI based on the time a human would take to perform the task manually versus the time needed for a bot to do it. Then the hours are converted into dollars. Finally, we can get the cost per transaction per hour per dollar spent per record. That helps you calculate an accurate ROI when identifying RPA case, and we can see the value realized every month. We calculate the amount of records and hours saved through automation and convert that into a dollar amount per process. That's how we have been able to do a very accurate value realization based on the number of transactions processed by the robot.

    What's my experience with pricing, setup cost, and licensing?

    The license is around $40,000 yearly. Technically, that's the lease price. But UiPath told us to go through our distributor, and by doing so, we've saved at least 50 percent of the costs. So it's now around $24,000. That is pretty cheap compared to Blue Prism or any other vendor out there that offers a combination of the same features. 

    You do need to purchase an additional license to get Insight licenses. We were the beta testers of UiPath's Insight application, which is purely on the analytics side. A lighter version of insights should be embedded into Orchestrator itself inside the standard offering of the UI without the extra license costs. So that way, we could track the number of processes, exceptions, success rate, and calculations in a single platform without buying any additional licenses. 

    Which other solutions did I evaluate?

    Automation Anywhere, Blue Prism, WinAutomation, and UiPath were four we considered. We used Novigo Automation Framework Reports to test and evaluate each solution to see which one best suits our requirements. That's how we chose UiPath over the rest. It included deep-dive reports from Gartner, Forrester, Nelson Hall, and many other third-party analysts. These reports featured a highly detailed heat map as well as information about the cost-effectiveness of the deployment model, the development roadmap, and the maturity of the product.  So that helped us to easily compare UiPath to the others.

    What other advice do I have?

    I rate UiPath nine out of 10 because it's easy to develop, manage, and maintain. That's what sets it apart from Automation Anywhere, Blue Prism, or Power Automate. It's a simple drag-and-drop interface, which allows for low code automation development. And that makes it pretty much different from other options that we have. For example, developing basic automation can take few hours in UiPath versus a few days in Automation Anywhere. Implementation-wise, this is a pretty easy model when it comes to having a cloud orchestrator versus on-premise. Going on the cloud has reduced the burden of needing dedicated administrators to manage and maintain the platform. Minimal administration is required to manage and maintain Orchestrator in the cloud.

    So that's the fastest way to onboard UiPath. But there is a lot of groundwork on the governance piece. So before even investing in UiPath or any other RPA platform, you need a solid governance framework and a foundation that will help you do the correct automation at the right time. Versus just doing anything using the tool. The tool is designed to do all types of automation but they need to be beneficial for the organization with good ROI and value realization.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Hyperautomation Architect at a insurance company with 10,001+ employees
    Real User
    Top 5
    Valuable features include root cause analysis and identifying bottlenecks to improve workflows
    Pros and Cons
    • "The core mining analysis is strong."
    • "Installation using the cloud solution is a seamless integration with virtually no installation time involved."
    • "The product could be better integrated with simulations."

    What is our primary use case?

    We are using Process Mining to identify processes to be automated. We are also using the product as part of our hyper-automation strategy. Right now we have been able to identify a lot of automation opportunities within the company based on the data that we are collecting from different system processes.  

    What is most valuable?

    My shortlist of valuable features includes all the different types of analysis. For example, you can do a root cause analysis. In other words, if you have a process that has many different scenarios, you can identify where the problem is. You can also identify bottlenecks with root cause analysis. You do this by looking at the time that has been spent in specific stages or steps within the processes being performed. So the benefit is identifying the root cause by identifying the time that it takes to release that specific bottleneck. You can then look for ways to remedy the bottleneck.  

    To exemplify how this works, let's say you have a process that in the regular SLA (Service Level Agreement) takes two days for response time. The process is getting stuck in one step consistently and just that step is taking a day-and-a-half. The rest of your process is only half of a day, but just because there is a problem in one step, you are taking two days to complete the response. Now that the critical step is identified, you can look at taking measures to ease that pain point.  

    Another great feature is the ability to see processes at a higher level and take in the whole picture. If a process has too many variances — say there are 20 different ways of doing the task — you can identify which process is the one where that happens more often. This will prompt you to focus on that process for any possible ways to automate it and simplify the complexity.  

    What needs improvement?

    One of the main pain points that I identified with the tool is the simulation. What I am looking for is a tool that is able to help us simulate scenarios. In practice, we pose scenarios to determine what happens if we change the value of a specific step in the process. A good simulation module would help you answer the question as to how well making that change will go. Process Mining is more of a pure process mining tool, but I think adding simulation capabilities will increase the value of the solution exponentially. Adding simulation capabilities would allow us to do some additional forecasting as well. I think my suggestion — considering the product category — is doing more to support integration with that type of simulation capability even if it is not directly in the product.  

    A second pain point has to do with a deeper exploration of what you have mined. If there were an option to export to UiPath Orchestrator or the UiPath Studio functionality you can then further explore and utilize whatever you have mined. The export would make the process into some usable components that could be mined or used in other ways. I think that will be a great help and addition to the product. It would mostly be useful for development purposes.  

    For how long have I used the solution?

    We have been using the Process Mining (it used to be Process Gold) for about four months now.  

    What do I think about the stability of the solution?

    I am actually impressed with the stability of the product to this point in time. We have not experienced any issues with lagging or processing problems.  

    What do I think about the scalability of the solution?

    Process Mining is definitely scalable. We have been able to add some other business departments to work with the product so they can start looking into the efficiency of their processes as well.  

    The other thing that affects scalability is tenancy. With the on-premises solution, they were offering a multi-tenancy option, where then you can partition everything. On the cloud, it is a little bit different because everyone just gets a tenant in the beginning. Both are scalable, it is just handling the scalability differently.  

    For now, the group of people using the product is more centralized. Use is limited to a few people within the Center of Excellence because we are the ones currently making all of the process analysis. We are making decisions based on the data we mine. It is not yet enabled for use by everyone at the organization. So, for now, less than 10 people have access to it. There is no reason to believe that this usage will not be easy to scale.   

    Of those 10 people, just two or three are required to be involved with deploying the updates and maintaining the solution.  

    How are customer service and technical support?

    I have not yet had to use technical support for Process Mining. I have used the tech support for other UiPath tools in the past with other technologies such as Orchestrator and Studio, and I have experienced a very good response from the tech support team. They act pretty quickly on anything that we ask them for and most of the time their analysis and their recommendations are very accurate. I assume that the tech support experience for Process Mining will be similar as it is within the same company.  

    How was the initial setup?

    The initial setup is pretty straightforward because it is on the cloud. I am not really sure how difficult it is to install on-premises, but in the cloud, it is very simple.  

    The way that we started here is by getting a trial version of Process Mining. With that, we got to play around with the tool and we got to see whatever we needed to see to make our decision about using the product. When we decided, UiPath just converted the license into an enterprise license and that was the extent of the difficulty of 'installation.' It was really a seamless integration that virtually required no installation time or configuration.   

    What's my experience with pricing, setup cost, and licensing?

    We are currently working on an ELA (Enterprise Licensing Agreement), but usually, the pricing of Process Mining is based on an annual subscription.  

    The cost per year depends on the users and what the clients are able to negotiate with their salesperson. The use case factors into the cost in the end.  

    Which other solutions did I evaluate?

    We did not actually evaluate other options before choosing UiPath Process Mining, but we did a broader assessment and analysis of multiple tools. The main drivers of our assessment were the integration with RPA (Robotic Process Automation) and road mapping the product and additional features that the particular product offered. We wanted to integrate the solution well with the RPA and we needed to know what the immediate capabilities of the product were. Of course, the cost played into this as well, but the cost is a consideration when you are effectively comparing a breakdown of functionality. Some features may be worth more to you than others.   

    What other advice do I have?

    One of the things that I will suggest for people looking into this type of solution is to also look into task mining. That is another complementary feature within process mining that is going to allow users to see all their processes from a more detailed perspective based on individual tasks within the processes.  

    On a scale from one to ten where one is the worst, and ten is the best, I would rate UiPath Process Mining as a nine-out-of-ten. The capabilities are strong and the product performs at a high level.  

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    UiPath Process Mining
    July 2022
    Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    622,949 professionals have used our research since 2012.
    Karthikeyan Malayappan - PeerSpot reviewer
    Chief Sales & Marketing Officer - RPA evangelist at AQM Technologies
    Real User
    Top 20
    Helps to automate intelligence for our customers, though document reading could be more accurate
    Pros and Cons
    • "For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers."
    • "Document Understanding can read up to a certain amount of accuracy. While I understand that they have already started working to improve that accuracy right now, I think the accuracy is still only around 85-90%. I would call that our main problem with UiPath currently."

    What is our primary use case?

    At my company, we use UiPath for almost everything, and not just process mining, which is what we call the discovery part of what we do. Our main use of UiPath Process Mining is as a tool within the field of RPA (Robotic Process Automation) that helps us with automating processes for our customers, where we will often also use UiPath Studio.

    A major example of the work we do with UiPath includes automating management information systems for reporting purposes. So if we have to make a few reports, we will go with UiPath to create them. We have also used it for reconciliation, or what we used to call reconciliation until more recently. That is reconciliation between two banks, for instance. We also use UiPath for claims processing, LC (Letter of Credit) issuance, and more.

    To date, our services company has automated over 200 processes for our customers using UiPath, all of which has been done by a team that spans over 65 professionals.

    What is most valuable?

    For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers.

    UiPath also has a certain dashboard called Insights that comes as a package where you can have analytics about how well the processes have performed. For example, if an automated process that runs at night stops midway for some reason, you can check the analytics to see why it stopped. It's a very beautiful analytics dashboard, too.

    What needs improvement?

    Document Understanding can read up to a certain amount of accuracy. While I understand that they have already started working to improve that accuracy right now, I think the accuracy is still only around 85-90%. I would call that our main problem with UiPath currently.

    Then, in terms of process mining as a procedure, it only helps in terms of whatever processes have already been digitized. In this sense, what we find lacking is that at times when the file is a photograph, let's say a JPEG file, then because of its file type, UiPath's Document Understanding does not read it.

    So we'll have a situation where people scan their documents in (or take a photo of the document) and send them across in an image file and not something like PDF, and in that case Document Understanding isn't very helpful.

    For how long have I used the solution?

    We have been using UiPath for the last four and a half years now. 

    What do I think about the stability of the solution?

    It is extremely stable. The processes which we automated a few years back are still running pretty well. As long as the processes do not change, it continues running the way it is.

    What do I think about the scalability of the solution?

    The scalability is good. This is one of the aspects which lots of our type of customers look at. When people choose between various automation tools, they always look at the scalability part of it, and UiPath can be scaled up very quickly, especially when it comes to how many bots you can have and how many processes can be performed inside a single bot.

    As for staff, we have 65 people working with it right now because we are a service provider. When we get additional customers, we need to have enough people who can start work with those customers right away. For example, we have a pretty big order right now from the Middle East, and we will require about 10-12 people who need to get started on this job. So we simply hired them and scaled up to match the demand.

    Even though we have had opportunities to go along with Automation Anywhere and others, we have stuck with UiPath for the last four and a half years because of how easy it is to scale and implement. Because of this, I foresee that we will be with this product for the next several years at least.

    How are customer service and support?

    They have a 24/7 support service. And if I have a problem in implementing a particular solution, or I have a question which I need answered while I'm automating some processes, they usually reply within one to two hours. If it is extremely complex, I have seen them set up meetings to see how the solution is being automated and they will then provide solutions for it.

    How was the initial setup?

    The setup was exceptionally straightforward. UiPath can be set up in barely two or three days, and we do it for our customers often. The deployment also includes Orchestrator. Orchestrator is the most complex of all, and it can be done in approximately three to four days' time.

    What was our ROI?

    One of the reasons why we chose UiPath is because it is a very stable tool and asset. So the main part of our promise to customers is the return on investment. Of course, you can only get return on investment with a tool like UiPath when you have proper processes. Both the tool and the appropriate processes are essential ingredients to get return on investment.

    What's my experience with pricing, setup cost, and licensing?

    Our licensing for UiPath Process Mining, and the various tools such as Studio Orchestrator, is all paid for on an annual basis.

    However, with the Document Understanding feature, the licensing is per page. So if we're going to read some 20,000-30,000 pages, that becomes one separate licensing stack.

    What other advice do I have?

    I can definitely vouch for the product. It's extremely good and the R&D is very well done. Their product strategy is also very much on-point, as they keep improving the product year after year. For instance, when we started with it in 2017, UiPath was only able to do most things manually, but now they've got into artificial intelligence and machine learning and their product is able to read and do things that are completely changing process automation.

    I would rate UiPath Process Mining a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Vice President at a financial services firm with 10,001+ employees
    Real User
    Top 20
    Provides valuable database-backed insights for operations teams, but there are issues with data sharding
    Pros and Cons
    • "One of the reasons we have gone with UiPath is because it was a business decision and because our company subscribes to the UiPath automation suite, which includes RPA, etc. We thought it would be efficient to keep everything on the same platform."
    • "We faced issues with the data sharding process. UiPath has its own limitations in terms of the number of rules of data it can actually handle at a given point of time."

    What is our primary use case?

    We use this solution to get deeper insights into the process and to see if there are any opportunities on how we can improve the processes. In most of the cases,  Process Mining would actually throw out analysis or insights which are already known to the users, but in some cases it would be more granular and backed with data. 

    Those database-backed insights are very valuable for the business partners or the operations teams. It allows them to make decisions about how they can improve their process, like whether there's any process changes or technology changes required. Do they need to change the workflow systems or the technology assets which they currently use? Is there a better way they can perform the work or is there any scope of automation? Are there any compliance issues which wouldn't have been visible to a human eye just by viewing the process or the reporting?

    For process mining, we understand some of the hypotheses they have, like what is that they want to understand? Are they looking to gain insights around how their teams are performing? I think you gain value about how the process is overall behaving. Is there any kind of rework or are they looking at automating or redesigning their own process?

    This is a hybrid solution.

    What is most valuable?

    One of the reasons we have gone with UiPath is because it was a business decision and because our company subscribes to the UiPath automation suite, which includes RPA, etc. We thought it would be efficient to keep everything on the same platform. 

    The cost was the other part of it because we compared it to Celonis. We are using UiPath mostly for strategic reasons. It was easy for us to get onboarded with Process Mining rather than setting up a whole new infrastructure for a different tool.

    What needs improvement?

    We faced issues with the data sharding process. UiPath has its own limitations in terms of the number of rules of data it can actually handle at a given point of time. As a tactical step, they provided the data sharding approach, but that was not the best. It kind of complicated the analysis rather than making it easy for people to analyze large data sets. So, the handling of large data sets is a major problem we want them to improve.

    I think they can improve their overall feature set around the visualizations, which they can provide out-of-the-box. Some of these visualizations are not already there. 

    Finally, it is about the ETL process. I think the ETL process could have been much simpler compared to what we do right now, which consumes a lot of time. If I talk about a typical project life cycle, I would spend about 30% of the time getting the data into the system, which is obviously not ideal compared to some of the other tools we have in the market.

    Their ability to create out-of-box integrations and solve for the ETL problems could be an improvement, and their ability to help us scale and do parallel processing when handling large data sets. They could also improve their overall look and feel on how the analytics will show up on the tool. They just do the job, but when I'm showing an analysis to a very senior leader, I would obviously want that to look better than how it does now. I'm not sure what the product roadmap looks like right now, but I'm sure they would have something on the product roadmap. If these are not already a part of the product roadmap to improve the product, then I think they would be missing the bus.

    For how long have I used the solution?

    I have been using this solution for seven and a half years.

    What do I think about the stability of the solution?

    It's stable. We haven't seen any issues.

    What do I think about the scalability of the solution?

    We haven't seen any issues with scalability. The problem is with the handling of large data sets. If you're using smaller data sets, then I think it's good enough to manage parallel activities. But if I am working on a project with a large data set, that's where we would run into problems where the other projects would have to be stored or they cannot be run parallel. It's scalable, but they would need to solve for handling their data sets internally to allow parallel processing.

    From a traditional process mining, they allow for everything a process mining or platform would need to give. But if we're talking about using this for other purposes like execution management, getting more automated data feeds, etc., I think that's where it would probably have a problem. When we're dealing with process mining, especially in a banking organization where we are dealing with millions of rows of data at a time, I think that's where we would probably want them to be able to scale or allow us to scale much faster on that.

    I would rate the scalability 3 out of 5.

    How are customer service and support?

    We have a full subscription for technical support. We have on-demand support at all times.

    What's my experience with pricing, setup cost, and licensing?

    It's reasonable. It provides you with all the basic features that somebody would expect. If those basic features are what you're looking for, I think UiPath is reasonably priced compared to some of the other tools.

    Which other solutions did I evaluate?

    We compared the solution to Celonis. Celonis provides you with more out-of-the-box functionalities and drag-and-drop features which are user-friendly, and it has a very powerful execution management system, but that is something we weren't looking at because we wanted to familiarize the audience with what Process Mining can do before we moved to execution.

    What other advice do I have?

    I would rate this solution 5 out of 10.

    It's good for doing traditional analysis, but if we have to do more, I think that's where they would lag behind their competitors.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    NEERAJ-KUMAR - PeerSpot reviewer
    Head of Quality Model Office at ADROSONIC
    Real User
    Top 20
    Jobs can be scheduled without interrupting processes
    Pros and Cons
    • "The Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it."
    • "If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great."

    What is our primary use case?

    Here are two use cases: one involves a customer with an insurance domain. They had multiple underwriting claims, loss prevention, members, or teams, and they were doing manual filing of the documents or correspondence. We automated the document filing system using UiPath. We had users send the documents to a particular email box with a particular subject line. Then, we had the UiPath robot automatically read those email subject lines and automatically file into SharePoint online.

    The second use case involves creating new policies in an underwriting system or renewing the older policies in the system automatically. The robot will read the Excel file in a particular structure and will create new policies or renew the existing policies in the underwriting system automatically, building on certain key business rules. The successes or exceptions will be reported to the business.

    How has it helped my organization?

    By automating the document filing system for our customer with an insurance domain, we were able to save them eight to nine years of individual-person-effort with regard to filing. We have saved them almost 1800- to 2000-person days of work.

    Also, there was a team that used to key in the data for delegated underwriting authorities to create the policies or renew the policies. However, with the success rate we have achieved with UiPath, we have been able to bring down those efforts as well so that our customer can utilize that team in other valuable activities.

    What is most valuable?

    UiPath has a low code or development.

    Also, the Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it.

    The UiPath libraries or classes in which the flows are maintained are very effective. UiPath has a very meaningful or powerful parameter-driven approach such as the flows approach. So, you can customize the flows as required, and you can use that for further business processes as well.

    A rich use of libraries and reusable assets can be created in UiPath, which is quite significant.

    What needs improvement?

    One key aspect is how UiPath in itself can provide certain views of where an exception has occurred. If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great.

    If they can strengthen that core area as well as in the business processes side, not as a separate module but within the current RPM module itself, it will be really helpful. If they can bring AI and ML algorithms within it, it will be great.

    For how long have I used the solution?

    I've been working with UiPath Process Mining for almost three years.

    We have a hybrid cloud process.

    What do I think about the stability of the solution?

    If you have implemented it correctly with detailed requirements, refinement, and correct processes and standards, then it will be very stable.

    Our processes are running for the last few years in a very stable manner without any major concerns or failures in production. This has increased our credibility with our customers as well regarding the stability of UiPath Process Mining.

    What do I think about the scalability of the solution?

    UiPath Process Mining is scalable, but it is key that you identify the right use cases to implement STEM. If you have to convert a lot of complex manual interventions into an automated process, then things may be really difficult to scale. However, if you have a process that is very rule-driven, then it would be quite scalable. So, the scalability depends on the complexity of the business process.

    How are customer service and support?

    We received adequate support, but sometimes the turn around time to get into a particular root cause was high. So, I would rate technical support at eight out of ten on a scale from one to ten.

    How was the initial setup?

    Deployment is very quick in the case of RPA, and it takes less than five minutes. It's very effective.

    We have certain standardized checklists, guidelines, and best practices, which we recommend all the team members go through at the start of the project. They follow STEM. Similarly, we take care of STEM during deployment checklists and then book preparation as well, so that the deployments are quite quick and easy for the release management team.

    What about the implementation team?

    We implemented it through an in-house team.

    What's my experience with pricing, setup cost, and licensing?

    There is a standard licensing fee, which is charged for the products, but it is very module-driven and depends on your utilization or your team size. Compared to that of other providers, the cost is average or below average. So, from a pricing perspective, it's not very high.

    For example, let's say you are developing a new process that has to be a fully automated process without any manual intervention. You will then need to buy a robot, a studio, which you have to use for development, and an Orchestrator to deploy that bot. You will also need one non-production license for your test environment.

    So, there will be three to four different products that you have to plug together and buy as a package, but each will have its own individual licensing cost. When you have to scale, you can scale as many licenses as you need to for development and for running the bots in production.

    Which other solutions did I evaluate?

    We evaluated Blue Prism and Automation Anywhere.

    What other advice do I have?

    There are two key things: one is to collaborate with the right UiPath partner. The second is to identify the right toolkit that will help you to get the ROI, especially when you want quick benefits or want to build confidence with the business.

    I recommend that you have all use cases backlogged and then discuss these items with the stakeholders, business process owners, and business stakeholders. Then, get everything vetted by an implementation partner. Also, discuss with UiPath if required and then implement the processes.

    On a scale from one to ten, I would rate UiPath Process Mining at nine.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Kreig Fields - PeerSpot reviewer
    CEO at Connected Wizdom
    Real User
    Top 10
    Good technical support and great training materials with an easy initial setup
    Pros and Cons
    • "Technical support is quite helpful and responsive."
    • "The training materials sometimes don't keep up with the system changes."

    What is our primary use case?

    We primarily use the solution for document understanding and to automate the transfer of information between systems. Emails have been coming into a group of data entry clerks, and those data entry clerks, in the past, have been taking that information and pasting it into another system. We've basically automated that process. Now, the system reads the email, extracts the information, and then posts it to another system for us.

    We are also taking a PDF with multiple documents, splitting it up into separate documents, and then posting that to another system.

    What is most valuable?

    The initial setup is pretty straightforward. 

    Technical support is quite helpful and responsive.

    The product, in general, is great with a good set of features.

    The company offers very good training materials.

    What needs improvement?

    Getting a salesperson to actually call me back when I have a pricing question is extremely difficult. They need to work harder at getting back to their clients when they have queries.

    I don't have any special requests in terms of new features I would like to see in upcoming releases. Right now, it does everything we need it to do.

    The training materials sometimes don't keep up with the system changes.

    For how long have I used the solution?

    We've used the solution over the past 12 months.

    What do I think about the stability of the solution?

    The stability of the product is good. 

    However, the stability of the training materials, due to the speed that they're changing the software, isn't the best. It's very hard for the training materials and supporting documentation to keep up with the changes to the solution. What happens is, when I go in to implement a process, the process intuitively looks fairly easy to understand. However, when I begin to do it, the screens aren't reflected in the training materials or in the documentation. There's a gap. It's not that they don't have good materials, it's just that they're struggling to keep the documentation and the training materials or examples up to speed with the release.

    How are customer service and technical support?

    I've dealt with support in the past for multiple reasons. I would say that their technical support's been good, however, their sales support has been very hard to get a hold of. We can't seem to get our calls returned when it comes to pricing queries.

    Which solution did I use previously and why did I switch?

    We're also using Automation Anywhere. We use both solutions currently.

    How was the initial setup?

    The initial setup is not complex at all. I would describe it as pretty straightforward.

    What's my experience with pricing, setup cost, and licensing?

    UiPath doesn't clearly define the pricing models, which makes it very hard for customers. They have a wonderful product. If I could just find out how much it costs so I could buy it, it might be a lot nicer.

    Currently, I have approximately five opportunities to implement this solution and I can't even tell people for sure how much it's going to cost to run it.

    What other advice do I have?

    We're consultants. We're not part of the partner program, which is probably what's causing the lack of sales support. Although, I have tried to get into the sales program. Even that is difficult. Their sales staff is so overwhelmed with opportunities that they're just not responsive.

    We're doing process mining, however, it also has the document understanding and all those other things that we need as well.

    We use both on-premises and cloud deployment models.

    In general, I would rate the solution at a nine out of ten. Even though they're moving so fast that they can't keep up with the documentation, that's sort of a good thing. They're making a lot of progress very quickly.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
    PeerSpot user
    G Mark Alarik - PeerSpot reviewer
    Continuous Improvement Project Manager at GM Alarik
    Real User
    Top 20
    A flexible and adaptable solution
    Pros and Cons
    • "The features of UiPath that I find most valuable was working with Abbyy scanning."
    • "UiPath could improve on how it works with the project management process and flow."

    What is our primary use case?

    I am a project manager and have been working on projects for UiPath with some of their clients. I was using the most recent version with our internal developers. The project was managed using Azure DevOps.

    The teams I worked with would average between four and seven team members. It requires a couple of developers, a BA, a project manager and a scrum master.

    UiPath is used for a variety of purposes such as, invoicing, automating, scanning documents, data collection, and data driven type of applications. There are more than one use case depending on what the client was trying to accomplish through automation. They were automating repetitive steps. We had commercial uses, government uses, financial services and investing uses. 

    What is most valuable?

    The features of UiPath that I find most valuable was working with Abbyy scanning. We created some unique ways to work around any document that couldn't be scanned. It was very flexible. Whatever bug that was produced during use test cases, user acceptance testing, was very flexible. We did not find anything that could not be fixed. There was always a workaround or a way to create another process that could be automated.

    Flexibility and the adaptability are very good with UiPath.

    UiPath is always upgrading and fixing their product.

    What needs improvement?

    For me, the only improvement needed is how to manage the actual project. This does not have anything to do with the solution itself, it's about managing customer's expectations.

    UiPath could improve on how it works with the project management process and flow. 

    I would like to see UiPath add an RPA that handles project management. I would  like to see the solution do as much as possible. There are so many turning wheels on a project that is complex.

    For how long have I used the solution?

    My company has been working with UiPath for about a year.

    What do I think about the stability of the solution?

    The solution itself is stable. The challenging part is the developers themselves. It's still a new industry. People are still learning and sometimes people miss things.

    What do I think about the scalability of the solution?

    There are no problems with the solution scaling.

    How are customer service and support?

    UiPath's technical support is very responsive. The customer service desk is really good. I was impressed with how fast and capable they were.

    How was the initial setup?

    The initial setup depends on the project. The deployment goes from simple to complex. I have taken a few courses, so the setup is very easy.

    We require a couple of people for deployment  and maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    The product is affordable. It depends on if you are looking for some capabilities from time to time. 

    What other advice do I have?

    My advice to anyone looking to implement UiPath in their organization would be to really take a look at what processes do the organization have that are highly repetitive and manual and  provide value. 

    This application is best for high value projects or high value initiatives. Automating something that doesn't matter is not worth it. Take a really hard look at the ROI of what you want to automate and see if it  makes sense, and focus on  the ones that generate the most ROI and value. 

    UiPath will handle the rest and do a very good job.

    I would rate UiPath a 10 out of 10. Where the industry is at right  now, there is plenty of growth. Everyone is trying to better, but where we are at right now, UiPath is at the top. Having seen UiPath work on projects, the flexibility that it allows developers to fix bugs among other things, makes it a 10.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Emilio Valle - PeerSpot reviewer
    PROGRAMMER at a financial services firm with 501-1,000 employees
    Real User
    Top 5Leaderboard
    Provides us with nearly complete control and reduces user time
    Pros and Cons
    • "We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood."
    • "The remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not."

    What is our primary use case?

    We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood. We can use it to reduce user time. 

    What is most valuable?

    UiPath Process Mining allows us to have almost complete control. This is because we have many keys carrying out activities, us working in a very important organization.

    What needs improvement?

    In the current COVID-plagued environments, we built many bots, which was a plus, in place of requiring people to be physically present in the organization.

    We use UiPath Mining Review in multiple forums. At the day's outset, we upload economic information and make much use of the financial reports at day's end. This used to be done manually, but the solution now allows us to do so automatically. As such, we focus our attention on many areas. 

    This said, the remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not. 

    There should also be adapters for enabling more control of the remote desktop. The solution should include some adapters for numeric use, as well as a remote tester. 

    For how long have I used the solution?

    I started using UiPath in the organization around two-and-a-half years ago. 

    What do I think about the stability of the solution?

    The stability is really good.

    What do I think about the scalability of the solution?

    We do have plans to increase the solution's usage. I started with its use in the organization. In the beginning there were two of us, following the exit of another person. Towards the end of 2020 I had help, as I was teaching others how to assist me with the solution's use. We do not need many people to carry out the work.

    We are hiring step-by-step. For the moment, there are two or three others who assist me, but not at a high level. This is being done gradually and they are being allocated time to analyze the results of the solution. 

    How are customer service and technical support?

    Technical support is really great. We had various issues, including those involving other processes and problematic compatibility, when we updated in January to the version I mentioned. 

    Which solution did I use previously and why did I switch?

    We did not previously utilize a different solution. 

    How was the initial setup?

    We deploy both on-premises and through hybrid cloud, with Amazon AWS.

    The installation process involved several steps, the first one involving the need for digital information to our desktop applications.

    The deployment is not difficult and can vary in time. averaging around two weeks, especially when we have the documentation. 

    What's my experience with pricing, setup cost, and licensing?

    Licensing costs are on an annual basis. 

    In addition to the standard licensing costs we incur fees with a vendor here in Guatemala. I am referring to the service provider license and it is in respects of us being a public organization. 

    What other advice do I have?

    I started using the solution from the inception of my organization and make use of it solely.

    I am solely responsible for all deployment, maintenance and ancillary matters concerning UiPath.

    I recommend the use of UiPath Process Mining. As UiPath is really easy to understand and control, it is wonderful. It is really comfortable for development purposes.

    I rate UiPath Process Mining as a ten, since I feel pretty great working with it. 

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user