PeerSpot user
Director - Cloud Architecture at a computer software company with 10,001+ employees
Real User
Top 5Leaderboard
It's easy to develop, maintain, and manage , helps in task mining, process mining
Pros and Cons
  • "With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend, so it's really easy for anybody to join our company and be productive."
  • "Process mining is something that we are doing, but I think it needs to be more mature. UiPath is still new to process mining. They are decent in SAP ERP when it comes to process mining. But compared to Oracle's E-Business Suite and all, they are still pretty new."

What is our primary use case?

There are multiple use cases. For example, we have automated shipping process for the operations department, including shipping repairs, production line assembly, and line automation using attended robots. 

Using unattended bots, we have done Engineering, finance, accounts receivable, invoicing, invoice validations, and reconciliations. For sales, we have automated order management and order inquiries. We also have proactive monitoring bots for IT. So daily IT jobs are monitored, and the robot automatically takes action by triggering tickets in ServiceNow

How has it helped my organization?

Every human-dependent task has been automated and is now entirely done by a robot. Still, the people who formerly did the job are part of the process. They check if the robot is doing it right or wrong. And then, we keep on retraining the robot for any new exceptions that come up, so we are fully equipped to handle new scenarios. So this has fostered a culture change within the organization where people are coming up with ways to automate what they were spending several hours a day doing. Once these tasks are automated, they can focus more on the company's strategic initiatives. And that's a win-win for the company as well as the employees.

With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend (Touchless ERP), so it's really easy for anybody to join our company and be productive. A robot handles shipping, repair, and the assembly line instead of a human. Plus, these processes are executed with high accuraccy, removing human error from the equation. That's how we are mitigating a lot of our human-related problems.

Furthermore, the culture that we've built has helped in terms of the principle of retire, recruit or resign. So when someone quits, retires, or we need to recruit, we first determine if we can automate their job functions. The RPA governance team tries to digitize the person's tasks as well as their knowledge and experience in the organization.

What is most valuable?

The attended bots have helped a lot, and we have a leveraged concept of touch-less ERP. We can build a UI or a headless frontend, like a popup, that interacts with a human, and then the robot carries out its function. So the person doesn't need to be trained on any core applications like Oracle ERP or customer applications, which would entail additional screening responsibilities and the normal human tendency to make mistakes. 

So we have built a headless frontend that is technology agnostic. And it interacts with the end-user in a user-friendly, straightforward fashion. So it's only four or five steps, whereas it was formerly 30 or 40 steps. And that's how this way of implementing RPA has helped the customer heavily. 

What needs improvement?

Process mining is something that we are doing, but I think it needs to be more mature. UiPath is still new to process mining. They are decent in SAP ERP when it comes to process mining. But compared to Oracle's E-Business Suite and all, they are still pretty new. And they need to come up with some model templates for how to adopt process mining within your organization. For example, they could use some accelerators to help onboard customers. Right now, it's not that easy. So process mining is something that they need to improve on for Oracle ERP.

UiPath has an excellent strategic roadmap when it comes to features. So if it's not already in the works, one thing they could add is AI fabric, and if UiPath could bundle it into the primary licensing with Orchestrator, that would be great. Concerning artificial intelligence and NLP machine learning, we are getting rid of the requirement where a chatbot can integrate and synchronously interact with the robot in real-time.

The ability to listen to and reply things in real-time would be good to have. They are already doing it, but the ease of implementation and options to integrates needs to be flexible, and the license should be bundled into their current offering so that it's more cost-effective.

Another thing is UiPath's OCR we hope it has the same quality as FlexiCapture, a separate solution by ABBYY. That would be awesome if the UiPath had native OCR functions that were the same level of maturity as FlexiCapture.

Buyer's Guide
UiPath Process Mining
February 2024
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.

For how long have I used the solution?

I've been using UiPath for three years now.

What do I think about the stability of the solution?

UiPath Cloud Orchestrator and on premise bots has 100% stability in last 3 years we have faced zero Product related issues. the Platform is rock solid stable robust also upgrades have been very easy to do with zero impact on existing running processes. 

We have around 34 RPA Processes built using UiPath have a very good execution success rate of 94-96% , rest 4-6% failures/exceptions are only due to data or network issues.  

What do I think about the scalability of the solution?

Scalability is great with UiPath. We have a distributed load for robots, so the long-running ones run on a different unattended bot while the fast-running and business-critical bots run on a dedicated VM. So that's how we have distributed the scalability. But if you want to add a new bot, it should take less than 30 minutes to host or create a new machine. And then, the deployment or deployment of the package or the code takes less than 30 seconds. So It's hardly 30 minutes. 

So about 20 attended bots are deployed. Some of them are in two or three shifts. In total, around 40 people are using attended bots, and there are only two unattended bots. So UiPath is running more than 30 processes for 30 different people. We also have around eight business analysts spread out across various departments who use this too. So you're talking about 50 plus people at least connected right now. And these are purely business analysts or  staff on the shop floor, like operators and repair technicians. But the processes that we have developed are helping around 60-plus business users that we use to do something.

So technically, with the deployment that we have done — around 24 robots—the utilization for the unattended robots is approximately 52 percent. So technically, what we have is sufficient for the next year, at least. We can develop more processes with the existing licenses that we hold. So definitely expansion-wise, we'll expand more on the process side.

How are customer service and support?

UiPath technical support is excellent. They have a good knowledge base, and the support team resolves issues fast. Once you create a ticket on cloud technical support, it's pretty easy. You get an email, start communicating, and then it is solved in a day or so.   

The UiPath licensing and product teams have been beneficial. They gave us an option of a free trial where you can download it free and use it for 60 or 90 days. And that trial is extendable. So we got six months of free usage for UiPath Enterprise Edition. And that's how we were able to do things confidently. We could implement things to show to businesses and get funding. UiPath has been flexible when it comes to licensing costs, including free trials. Their e-Team comes in, helps you deploy, implement stuff, and solve technical challenges you have on the ground. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We hadn't used any automation solutions before. It was always a human. 

How was the initial setup?

Out of all the automation solutions we tried, UiPath was the easiest to install and configure. Within less than 20 minutes, you can set up a machine with the robot and make it functional. For the initial setup, if the Windows machine is ready, you only need to install and set up the robot.

UiPath also has the simplest deployment versus all the other vendors. Deployment takes less than 30 seconds. It's just a click of the button from Orchestrator, where the packages are available to download for the robot. In addition, there is an auto-download feature that automatically installs the packages remotely on several machines.

So the implementation strategy includes unattended bots in data centers, which run on their own. They are in a secure facility and are very hardened machines. They only communicate certain out-call to Orchestrator in the cloud. There are also attended bots sitting all over the warehouses and people using them on their own laptops. So implementation strategy for the attended bots isn't complex because they are overseen by daily users on their laptops and desktops. So it's deployed on those machines. Additional security and hardening will be required on the unattended bots installed on the data center level.

For implementation, we used some outside consultants to set up the governance framework for RPAs and the discovery mechanism. They also helped us identify hotspots, determine ROI, establish the recovery cost in months, and do value realization.

So after going live, they helped us look at things like cost and time savings as well as the actual recovery costs incurred in the process. They also helped evaluate the solution in terms of automatability index, productivity, efficiency, and quality. So, we analyzed all of these factors, which helped to prioritize the processes selected. We did all of this first and then converted everything into a factory model. What we call the digital factory team is responsible for development. And then, the governance and architecture teams orchestrate the development by going out there and doing task mining and process mining. For maintenance, we have five or six people for 32 processes.

What about the implementation team?

Level of expertise with SI which is LTI is excellent

What was our ROI?

We have an Novigo automation framework that helps us to calculate ROI from UiPath. It calculates ROI based on the time a human would take to perform the task manually versus the time needed for a bot to do it. Then the hours are converted into dollars. Finally, we can get the cost per transaction per hour per dollar spent per record. That helps you calculate an accurate ROI when identifying RPA case, and we can see the value realized every month. We calculate the amount of records and hours saved through automation and convert that into a dollar amount per process. That's how we have been able to do a very accurate value realization based on the number of transactions processed by the robot.

What's my experience with pricing, setup cost, and licensing?

The license is around $40,000 yearly. Technically, that's the lease price. But UiPath told us to go through our distributor, and by doing so, we've saved at least 50 percent of the costs. So it's now around $24,000. That is pretty cheap compared to Blue Prism or any other vendor out there that offers a combination of the same features. 

You do need to purchase an additional license to get Insight licenses. We were the beta testers of UiPath's Insight application, which is purely on the analytics side. A lighter version of insights should be embedded into Orchestrator itself inside the standard offering of the UI without the extra license costs. So that way, we could track the number of processes, exceptions, success rate, and calculations in a single platform without buying any additional licenses. 

Which other solutions did I evaluate?

Automation Anywhere, Blue Prism, WinAutomation, and UiPath were four we considered. We used Novigo Automation Framework Reports to test and evaluate each solution to see which one best suits our requirements. That's how we chose UiPath over the rest. It included deep-dive reports from Gartner, Forrester, Nelson Hall, and many other third-party analysts. These reports featured a highly detailed heat map as well as information about the cost-effectiveness of the deployment model, the development roadmap, and the maturity of the product.  So that helped us to easily compare UiPath to the others.

What other advice do I have?

I rate UiPath nine out of 10 because it's easy to develop, manage, and maintain. That's what sets it apart from Automation Anywhere, Blue Prism, or Power Automate. It's a simple drag-and-drop interface, which allows for low code automation development. And that makes it pretty much different from other options that we have. For example, developing basic automation can take few hours in UiPath versus a few days in Automation Anywhere. Implementation-wise, this is a pretty easy model when it comes to having a cloud orchestrator versus on-premise. Going on the cloud has reduced the burden of needing dedicated administrators to manage and maintain the platform. Minimal administration is required to manage and maintain Orchestrator in the cloud.

So that's the fastest way to onboard UiPath. But there is a lot of groundwork on the governance piece. So before even investing in UiPath or any other RPA platform, you need a solid governance framework and a foundation that will help you do the correct automation at the right time. Versus just doing anything using the tool. The tool is designed to do all types of automation but they need to be beneficial for the organization with good ROI and value realization.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
KirankumarShenam - PeerSpot reviewer
Technology Leader at Macrosoft India
Real User
Top 10
Graphical data display helps with employee decision-making, but AI capabilities are needed
Pros and Cons
  • "Once you understand the flow, using Process Mining to streamline processes is easy. It has drag-and-drop abilities that make it very easy to operate."
  • "Within UiPath, AI Fabric is a valuable feature, but Process Mining can be further improved with AI. AI is booming. Once they improve the AI capabilities, more and more customers will come to UiPath."

What is our primary use case?

We are a UiPath partner and we work for manufacturing companies. There are a lot of processes out there with deviations. The Process Mining tool will let us know the exact deviation. Once we find the potential for a bot, we will do process automation using UiPath.

Wherever we find processes that are having problems, we run this tool to see where the bottlenecks are and where, exactly, Process Mining can help us.

How has it helped my organization?

Many of the manual processes within manufacturing take a lot of time. We leverage Process Mining and UiPath so that decision-making will be done quickly by robots.

Its ability to help empower employee decision-making is a four out of five. It provides a graphical representation. Whenever there is a bottleneck, a deviation in the process, we can easily see it on the dashboard.

The solution has also helped free up people's time for other projects. It depends on the use case, but the time it has saved me is around 20 percent.

And it has helped reduce our total cost of ownership.

What is most valuable?

Once you understand the flow, using Process Mining to streamline processes is easy. It has drag-and-drop abilities that make it very easy to operate.

The transparency offered by Process Mining into end-to-end processes is a four out of five.

What needs improvement?

Within UiPath, AI Fabric is a valuable feature, but Process Mining can be further improved with AI. AI is booming. Once they improve the AI capabilities, more and more customers will come to UiPath. There are a lot of tools with AI capabilities.

For how long have I used the solution?

I have been working with UiPath for almost five years.

What do I think about the stability of the solution?

The stability is improving. When we were using it four or five years back, it was not mature enough, but now it's becoming smoother. The stability is an eight out of 10.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

For technical support there are a lot of forums, and there is also the UiPath Academy. There is also the actual support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use another solution previously.

How was the initial setup?

The initial setup is very simple when you compare it with other tools like Celonis or IBM Process Mining. We require proper licenses, but the tool is a plug-in.

What was our ROI?

It can take time to realize the benefits of the solution. The minimum is two years.

What's my experience with pricing, setup cost, and licensing?

The price depends on the number of bots you take. There are a lot of open-source tools that are free. When you go for UiPath, it will cost more. But if you compare it with Blue Prism, that solution is more secure and more costly. UiPath is average in terms of price.

What other advice do I have?

My advice is to get used to the product first. Install the free version and play with the tool and the data. Then things will go smoothly.

Every process has its own ups and downs. We identify the correct processes, and sometimes it is feasible and sometimes it is not feasible to automate them. This is a new technology, and when you use any new technology, there will be limits. Overall, it's a very good tool, and we have improved our revenue with it because a lot of manual tasks have been eliminated.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
PeerSpot user
Buyer's Guide
UiPath Process Mining
February 2024
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.
Divakar Sarma - PeerSpot reviewer
Architect/Manager at Deloitte
Real User
Top 5
Beneficial interface, high level detail, and helpful support
Pros and Cons
  • "The most valuable features of UiPath Process Mining are ease to use, the graphical user interface is good, and the level of detail it will bring on the board is beneficial. We will be able to visualize a wide variety of users, what are the bottlenecks, and where it's taking a long time to process."
  • "The installation documentation and guides for users from UiPath Process Mining could be a little better."

What is our primary use case?

UiPath Process Mining can be deployed on-premise or in the cloud. 

I am using UiPath Process Mining for receiving the financial ledger details from the system because of the end-to-end payment posting. UiPath Process Mining's posting on the account written solutions, we are only using the schedule for process mining.

What is most valuable?

The most valuable features of UiPath Process Mining are ease to use, the graphical user interface is good, and the level of detail it will bring on the board is beneficial. We will be able to visualize a wide variety of users, what are the bottlenecks, and where it's taking a long time to process.

What needs improvement?

The installation documentation and guides for users from UiPath Process Mining could be a little better.

For how long have I used the solution?

I have been using UiPath Process Mining for approximately four years.

What do I think about the stability of the solution?

UiPath Process Mining is stable.

What do I think about the scalability of the solution?

The scalability of UiPath Process Mining is good.

We have approximately 1,500 people in my company and many have access to this solution to use it.

We have five to six portfolios are using this solution.

How are customer service and support?

UiPath Process Mining's support is very good.

How was the initial setup?

UiPath Process Mining requires customization but with a little guidance with the documentation, we can use it.

What about the implementation team?

We have 20 to 30 people that are managing this solution in our portfolios.

What's my experience with pricing, setup cost, and licensing?

The licensing cost depends on the enterprise, and the discounts and offers available at the time. The price of the solution is reasonable.

What other advice do I have?

I would advise others to look through the catalog of solutions available. They should try UiPath Process Mining out and see what they think of it evaluating the pros and cons. From this information, they can make their decision if it is the best fit for their use case.

I rate UiPath Process Mining an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vice President at a financial services firm with 10,001+ employees
Real User
Top 20
Provides valuable database-backed insights for operations teams, but there are issues with data sharding
Pros and Cons
  • "One of the reasons we have gone with UiPath is because it was a business decision and because our company subscribes to the UiPath automation suite, which includes RPA, etc. We thought it would be efficient to keep everything on the same platform."
  • "We faced issues with the data sharding process. UiPath has its own limitations in terms of the number of rules of data it can actually handle at a given point of time."

What is our primary use case?

We use this solution to get deeper insights into the process and to see if there are any opportunities on how we can improve the processes. In most of the cases,  Process Mining would actually throw out analysis or insights which are already known to the users, but in some cases it would be more granular and backed with data. 

Those database-backed insights are very valuable for the business partners or the operations teams. It allows them to make decisions about how they can improve their process, like whether there's any process changes or technology changes required. Do they need to change the workflow systems or the technology assets which they currently use? Is there a better way they can perform the work or is there any scope of automation? Are there any compliance issues which wouldn't have been visible to a human eye just by viewing the process or the reporting?

For process mining, we understand some of the hypotheses they have, like what is that they want to understand? Are they looking to gain insights around how their teams are performing? I think you gain value about how the process is overall behaving. Is there any kind of rework or are they looking at automating or redesigning their own process?

This is a hybrid solution.

What is most valuable?

One of the reasons we have gone with UiPath is because it was a business decision and because our company subscribes to the UiPath automation suite, which includes RPA, etc. We thought it would be efficient to keep everything on the same platform. 

The cost was the other part of it because we compared it to Celonis. We are using UiPath mostly for strategic reasons. It was easy for us to get onboarded with Process Mining rather than setting up a whole new infrastructure for a different tool.

What needs improvement?

We faced issues with the data sharding process. UiPath has its own limitations in terms of the number of rules of data it can actually handle at a given point of time. As a tactical step, they provided the data sharding approach, but that was not the best. It kind of complicated the analysis rather than making it easy for people to analyze large data sets. So, the handling of large data sets is a major problem we want them to improve.

I think they can improve their overall feature set around the visualizations, which they can provide out-of-the-box. Some of these visualizations are not already there. 

Finally, it is about the ETL process. I think the ETL process could have been much simpler compared to what we do right now, which consumes a lot of time. If I talk about a typical project life cycle, I would spend about 30% of the time getting the data into the system, which is obviously not ideal compared to some of the other tools we have in the market.

Their ability to create out-of-box integrations and solve for the ETL problems could be an improvement, and their ability to help us scale and do parallel processing when handling large data sets. They could also improve their overall look and feel on how the analytics will show up on the tool. They just do the job, but when I'm showing an analysis to a very senior leader, I would obviously want that to look better than how it does now. I'm not sure what the product roadmap looks like right now, but I'm sure they would have something on the product roadmap. If these are not already a part of the product roadmap to improve the product, then I think they would be missing the bus.

For how long have I used the solution?

I have been using this solution for seven and a half years.

What do I think about the stability of the solution?

It's stable. We haven't seen any issues.

What do I think about the scalability of the solution?

We haven't seen any issues with scalability. The problem is with the handling of large data sets. If you're using smaller data sets, then I think it's good enough to manage parallel activities. But if I am working on a project with a large data set, that's where we would run into problems where the other projects would have to be stored or they cannot be run parallel. It's scalable, but they would need to solve for handling their data sets internally to allow parallel processing.

From a traditional process mining, they allow for everything a process mining or platform would need to give. But if we're talking about using this for other purposes like execution management, getting more automated data feeds, etc., I think that's where it would probably have a problem. When we're dealing with process mining, especially in a banking organization where we are dealing with millions of rows of data at a time, I think that's where we would probably want them to be able to scale or allow us to scale much faster on that.

I would rate the scalability 3 out of 5.

How are customer service and support?

We have a full subscription for technical support. We have on-demand support at all times.

What's my experience with pricing, setup cost, and licensing?

It's reasonable. It provides you with all the basic features that somebody would expect. If those basic features are what you're looking for, I think UiPath is reasonably priced compared to some of the other tools.

Which other solutions did I evaluate?

We compared the solution to Celonis. Celonis provides you with more out-of-the-box functionalities and drag-and-drop features which are user-friendly, and it has a very powerful execution management system, but that is something we weren't looking at because we wanted to familiarize the audience with what Process Mining can do before we moved to execution.

What other advice do I have?

I would rate this solution 5 out of 10.

It's good for doing traditional analysis, but if we have to do more, I think that's where they would lag behind their competitors.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at a non-tech company with self employed
Consultant
Top 20
Provides end-to-end visibility, and identifies bottlenecks, but requires some coding expertise
Pros and Cons
  • "I find the root cause analysis and the reference models to be valuable features of UiPath Process Mining."
  • "UiPath Process Mining is not as user-friendly as Celonis."

What is our primary use case?

I worked on a use case for a pharmaceutical client. Their goal was to understand their current processes and identify automation opportunities to improve their day-to-day operations. I focused on a couple of quality-related processes within their quality stream. This was the primary use case for UiPath Process Mining in this project.

Our client lacked clarity in understanding their processes. They were unsure of the exact workflow and the stakeholders involved. While they had a general idea, they were unfamiliar with specific key performance indicators such as throughput time and the various hand-offs that occurred throughout the process. Therefore, they sought to gain visibility into their day-to-day operations.

Our initial deployment was cloud-based, taking advantage of the POC's flexibility. Given that the data provided was solely in CSV flat files, cloud implementation was feasible. However, the actual live connection was established on-premise due to client skepticism regarding cloud data storage. For live data, most clients still prefer on-premises. However, cloud deployment remains an option for POCs where flat files are provided.

How has it helped my organization?

Since the process I worked on was quality control-oriented, it primarily involved a significant number of required approvals. This allowed us to identify which approvals were essential, which were less so, and which could be eliminated. Additionally, the manual nature of the approvals presented an opportunity to streamline the process and establish workflows for approvals. We were also able to automate the assignment of approvals to the appropriate stakeholders, which was previously done manually, sometimes leading to errors or excessive time consumption. By comprehending their business case, we were able to automate this process for them. These are just a few of the outcomes that UiPath Process Mining helped us achieve.

The end-to-end visibility provided by the Uipath Process Mining dashboards is good.

In comparison to other BI tools like Tableau or Power BI, UiPath Process Mining has proven to be more effective in providing business users with the specific information they require. It readily delivers key performance indicators and registries, along with actionable insights into process execution, identifying potential gaps, understanding the various steps involved in the process, and uncovering compliance issues related to time. These valuable insights can be extracted from process planning data, a capability that traditional BI tools lack.

UiPath Process Mining is an excellent tool for identifying process bottlenecks and devising solutions to address them. The tool itself is highly effective, but implementing the proposed solutions to eliminate bottlenecks can be challenging, particularly during migrations. This is often due to a lack of expertise to implement the solutions or a reluctance to embrace change. While providing these solutions is beneficial, I acknowledge that implementing them and realizing their full value can be challenging.

UiPath Process Mining is a transparent tool that provides valuable insights. However, its effectiveness is contingent upon the availability of live data connections. While it is an excellent tool for understanding and optimizing processes, some organizations, particularly those in sensitive industries like banking or pharma, may hesitate to upload their entire data set to a cloud platform for process mining. Therefore, the tool's efficacy hinges on the organization's comfort level with data sharing and access.

Most process mining tools, including UiPath, are versatile in connecting to a variety of source systems. Even if we use SAP as our ERP system and have additional applications running on Oracle or Salesforce CRM, there are numerous integrators available to connect to these source systems. Therefore, connecting to various source systems is not a challenge at all. The available connectors are generally very good. However, connecting to legacy or heritage systems, particularly in the banking industry, may pose some challenges due to their custom environments. For mainstream processes, however, connecting is generally straightforward.

They have been able to automate many of their day-to-day processes, leading to increased efficiency and the introduction of numerous checks and balances. Previously, these issues were undetected within the company. They have also streamlined their processes for clients by identifying areas where approvals were missing or incorrect. Automation and additional checks have replaced many manual tasks, resulting in a significant reduction in processing time. By understanding which areas of their processes were time-consuming, they have been able to implement solutions and improve overall efficiency.

The insights provided by UiPath Process Mining are invaluable. It provides a deep understanding of our operational tasks and processes. When we interact with operations managers or members of the leadership team, they are consistently impressed by the depth of insights we can extract. For example, we can provide detailed profit planning compared to our traditional dashboards. Additionally, while some operations managers may not have access to complete sales or key player data, we can leverage customer data to provide them with more comprehensive insights and KPIs related to their respective offices. This has already assisted them in making informed decisions about aligning their workforce in the backend and enhancing their productivity.

UiPath Process Mining helps to save employees time to spend on other projects. We approach all of our process planning problems with the goal of reducing employee time or helping them identify repetitive tasks that can be easily automated. This has been one of the main use cases we've worked on for most of our processes.

What is most valuable?

I find the root cause analysis and the reference models to be valuable features of UiPath Process Mining.

What needs improvement?

UiPath Process Mining is not as user-friendly as Celonis. While Celonis offers a drag-and-drop functionality for building dashboards, UiPath requires some coding expertise. Additionally, the navigation in UiPath Process Mining can be confusing for beginners. This makes the learning curve steeper and the time it takes to build a process mining project longer, especially for those who are just starting. However, once users get the hang of it, the tool becomes easier to use. Nevertheless, for non-technical users or those who have not worked with process mining tools before, the learning curve can be significant. While a technical background helped me pick up the tool quickly, others may find it more challenging.

For how long have I used the solution?

I have been using UiPath Process Mining for one year.

What do I think about the stability of the solution?

I would rate the stability of UiPath Process Mining seven out of ten. When we first started using it we experienced minor bugs.

What do I think about the scalability of the solution?

Regarding scalability, we can connect to major SOAR systems like SAP and Oracle, which are quite scalable in our experience. However, we are less certain about the scalability of UiPath Process Mining with other platforms or SOAR systems. That said, the major SOAR systems and major processes, such as CP2P and hire-to-retire, are generally scalable.

How are customer service and support?

I have not had to contact the technical support team of UiPath because I can find all the answers I need in the helpful discussion forums.

Which solution did I use previously and why did I switch?

Regarding features, Celonis stands out with its extensive array of capabilities, including object-oriented process mining, and its continuous release of new features. UiPath Process Mining excels in reference model generation and root cause analysis. While UiPath Process Mining also offers these features, Celonis' advancements in newer features and innovations place it at the forefront of the process mining landscape. UiPath could benefit from further innovation and enhanced feature development to keep pace with Celonis.

How was the initial setup?

The initial deployment time depends on the size of the data and the dashboards required. It can take about one week, but for a simple data upload and dashboard, it can be done in a couple of days.

What's my experience with pricing, setup cost, and licensing?

UiPath Process Mining pricing is comparable to other tools in the market. I believe Celonis offers a three-month licensing option, but I think it's on par with the other tools. I'm not entirely sure about the field licensing as I primarily work as a partner. I'm not certain about the specific pricing tiers, but I'm confident that it's in line with other market offerings.

What other advice do I have?

I would rate UiPath Process Mining seven out of ten.

If someone believes that streamlining processes and automation are not cost-effective, I would suggest that their approach may not be optimal. Perhaps their implementation strategy was flawed, their chosen processes were not suitable, or their contract was overly expensive. In my experience, I have consistently achieved positive or highly satisfactory outcomes for clients. Therefore, it is likely that they need to refine their approach to address the issue effectively.

Our clients are enterprise-level.

UiPath Process Mining requires ongoing maintenance due to the dynamic nature of data and evolving business requirements. While the initial implementation may involve comprehensive requirements gathering and a robust solution, ongoing maintenance may be necessary to accommodate new data sources, data analysis perspectives, or additional tables and dashboards. However, these maintenance efforts are typically routine updates and dashboard refinements rather than major overhauls.

I would rate the UiPath Community eight out of ten.

I recommend implementing UiPath Process Mining, but it's crucial to have a well-defined strategy in place beforehand. Since it's a relatively new technology, it's often misconstrued as reporting. Therefore, we must carefully select the use cases we pursue and how we present them to the business or clients. Process Mining is distinct from traditional reporting and KPI dashboards, which often leads to confusion. It's essential to clearly articulate the distinction and emphasize that Process Mining delves into the intricacies of their processes, not merely providing KPI data.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
PeerSpot user
Executive at Cummins Inc.
Real User
Top 20
Supplies more workflow details, how workflow influences the business, and roadblock details but lacks information about manual delays
Pros and Cons
  • "The best feature of UiPath Process Mining, compared to a process discovery tool or mining tool I forgot the name of, is that UiPath Process Mining supplies more details about your current workflow and how it influences the business, including what's the delay or roadblock. The other tool doesn't give you detailed information, so UiPath Process Mining has a significant advantage."
  • "What needs improvement in UiPath Process Mining is manual delay support. For example, I have a pending workflow, and I've not taken action in the last five or ten days, and because of this, the whole process gets delayed, but UiPath Process Mining doesn't provide any manual delay insights. It gives about seventy to seventy-five percent detail on end-to-end process delays, the scope of automation, or the gap, but not about the manual delay, so what would make the solution better is if it communicates manual delay information. Every business process relies on human activity, with either approval or review, so UiPath Process Mining should capture that area and provide a workflow or diagram that shows more details, such as the impact of the delay, the workflow time without the human delay, etc. That could be too difficult, but it's what I'm expecting as a customer. More automation in UiPath Process Mining would be great."

What is our primary use case?

I'm using UiPath Process Mining for research and development. I belong to an IT company with many market leaders as clients who belong to the manufacturing industry. I wanted to look into processes you can automate for each service area. I wanted to explore and see which area may be a pain, and I use UiPath Process Mining for that purpose.

What is most valuable?

The best feature of UiPath Process Mining, compared to a process discovery tool or mining tool I forgot the name of, is that UiPath Process Mining supplies more details about your current workflow and how it influences the business, including what's the delay or roadblock.

The other tool doesn't give you detailed information, so UiPath Process Mining has a significant advantage.

What needs improvement?

What needs improvement in UiPath Process Mining is manual delay support. For example, I have a pending workflow, and I've not taken action in the last five or ten days, and because of this, the whole process gets delayed, but UiPath Process Mining doesn't provide any manual delay insights. It gives about seventy to seventy-five percent detail on end-to-end process delays, the scope of automation, or the gap, but not about the manual delay, so what would make the solution better is if it communicates manual delay information.

Every business process relies on human activity, with either approval or review, so UiPath Process Mining should capture that area and provide a workflow or diagram that shows more details, such as the impact of the delay, the workflow time without the human delay, etc. That could be too difficult, but it's what I'm expecting as a customer. More automation in UiPath Process Mining would be great.

For how long have I used the solution?

I've been using UiPath Process Mining since the preview period last year, August.

What do I think about the stability of the solution?

UiPath Process Mining has become more stable in its latest release, but in terms of ability or what it can do, there's still a lot of room for improvement.

What do I think about the scalability of the solution?

I haven't tried scaling UiPath Process Mining, so I cannot comment on its scalability.

How are customer service and support?

As there's good documentation in the UiPath academy, I didn't need to contact the technical support for UiPath Process Mining. The available documentation helped me a lot.

How was the initial setup?

As UiPath Process Mining is a lightweight tool, its configuration is simple. It's an excellent tool to work with, specifically on the cloud provided by UiPath.

Complete deployment of UiPath Process Mining would take six to eight months.

What was our ROI?

You can get ROI from UiPath Process Mining because it offers good value for your money.

What's my experience with pricing, setup cost, and licensing?

UiPath Process Mining has different licensing types for users, developers, end-users, or designers. I don't have the figures, price-wise, but because my company is a UiPath partner, there's some discount offered when you buy in bulk. UiPath provides a good deal if you're a bulk user.

UiPath Process Mining gives you value for money compared to some of its competitors in the market.

What other advice do I have?

I'm using UiPath solutions end-to-end, so UiPath Process Mining, UiPath Task Mining, Automation Hub, and UiPath Studio.

I don't remember which version of UiPath Process Mining I'm currently using.

UiPath Process Mining is a hybrid architecture. The software is installed on my private cloud, and the data and analysis go on the public cloud. It's on the UiPath Cloud.

The number of users of UiPath Process Mining depends on the number of clients, so I don't have this figure.

My rating for UiPath Process Mining is a six out of ten because it still needs much improvement in scope. On the other hand, my rating for UiPath overall is eight because it's stable and a market leader. UiPath Process Mining is just a tiny part of UiPath.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Gokulakrishnan G - PeerSpot reviewer
Founder at GGSH&CO LLP
Real User
Top 20
A solution that works well with several smaller tools and helps its users automate important processes
Pros and Cons
  • "I rate the solution's initial setup a nine out of ten...I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable."
  • "The solution's UI and UX could be made better."

What is our primary use case?

While we haven't extensively used the solution, our experience with the solution has been good, and we believe it has the potential to meet the needs of our other clients as well. Currently, we are utilizing UiPath Process Mining with several small solutions without facing any issues or hiccups.

One example of this is how we have automated the process of logging in to a website and checking the transaction status of our clients. Our firm specializes in chartered accountancy, which files tax returns and monitors the status of these filings for our clients. With the help of this solution, we ensure that our client's database is automatically synchronized with the login credentials for the respective websites. This allows for the automatic updating of the status of their income tax returns in Excel.

What needs improvement?

Since we haven't faced any hiccups or issues using the solution until now, I won't be able to provide any constructive feedback about the solution.

Regarding an area in the solution needing improvement, I want the interface to be better and easier. The solution's UI and UX could be made better.

For how long have I used the solution?

My company is a consulting firm, and we implement solutions for our customers. As a part of a business, we explored whether UiPath Process Mining would help any of our customers. So, even though we are not authorized partners, you can consider us in line with partners. Our organization has successfully implemented a solution to automate small manual processes for three or four clients. So, we haven't extensively used the solution. Also, we have been using the solution in our organization for the last two or three years.

What do I think about the stability of the solution?

I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable.

What do I think about the scalability of the solution?

I rate the solution an eight on a scale of one to ten, where one is not scalable and ten is scalable.

Those using the solution are SMEs, better known as small and medium enterprises.

Only one user is using the solution.

How are customer service and support?

In our organization, we did not need to reach out to the solution's technical support team. Basically, I don't have any experience with customer support.

How was the initial setup?

I rate the solution's initial setup a nine out of ten.

Since it was a very simple solution we gave our clients, the deployment process took less than a couple of days for us.

Two business analysts from my team were involved in the deployment process.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr. Solution Architect at a tech services company with 10,001+ employees
Real User
Top 20
User-friendly, useful technical, and is easy to install
Pros and Cons
  • "It provides the visualization, the PI data, and all other information."
  • "While it is fairly stable, this is something that could be improved."

What is our primary use case?

UiPath is a platform that I use for automation in the enterprise.

I mine the process. In terms of Process Mining, I basically do the following: your SME can perform a process in a variety of ways. For example, let's say you call me and ask me a structured question. Consider the possibility that five of your coworkers are performing a similar task. 

They may have their own way of asking questions or carrying out a specific procedure. Then, depending on the type of associate you have, the number of questions you ask. The Process Mining solution will essentially figure out what the process variations are. These variations have been identified. Also, if there are gaps where people may not be following a standard process correctly, those gaps will be remembered as well.

What is most valuable?

It provides the visualization, the PI data, and all other information.

What needs improvement?

I believe it is adequate. I don't think there is an issue with the tool.

While it is fairly stable, this is something that could be improved.

For how long have I used the solution?

I have been using UiPath Process Mining for two years.

We are working with the latest version.

What do I think about the stability of the solution?

UiPath Process Mining is fairly stable.

What do I think about the scalability of the solution?

iPath Process Mining is easily scalable.

The number of users varies from client to client. There are a number of clients.

How are customer service and support?

Technical support is very useful.

Which solution did I use previously and why did I switch?

We use everything from Process Mining to RPA to OCR in UiPath. We use UiPath ProcessGold.

How was the initial setup?

It is straightforward to set up. Because it is cloud-based, all you need is the right subscription, account, and set up in your company to use it.

What was our ROI?

Yes, I have seen a return on investment. The ROI varies depending on the process, but it is really good.

What's my experience with pricing, setup cost, and licensing?

Regarding the price, I'm not sure. My procurement team handles this, so I don't have to worry about it.

What other advice do I have?

I will undoubtedly use them because they are an excellent solution that I believe I should recommend to everyone. In fact, the entire UiPath suite is extremely user-friendly, which is why I consider it to be one of the best tools on the market.

I would rate UiPath Process Mining a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2024
Product Categories
Process Mining
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.