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Ubiquiti Wireless pros and cons

Vendor: Ubiquiti

4.0 out of 5

77 reviews
89% willing to recommend

Pros & Cons summary

Ubiquiti Wireless is known for its excellent statistical and monitoring capabilities via UniFi Controller Software. Offering strong support through firmware updates, its 3x3 MIMO antenna provides great coverage. Installation is seamless, easily accommodating scalability with access points. While competitively priced, it lacks advanced security and integration features, with occasional technical support issues and equipment performance challenges. Limited availability and higher pricing in some regions remain concerns for tech buyers.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Ubiquiti Wireless is highly scalable, allowing users to easily add more access points as needed.

Users find Ubiquiti Wireless to be extremely easy to set up and use.

Ubiquiti Wireless offers excellent performance and stability, even in challenging environments.

Customers appreciate the fair pricing and value that Ubiquiti Wireless provides.

The signal coverage of Ubiquiti Wireless is exceptional, even in densely populated areas.

CONS

Ubiquiti Wireless lacks in technical support, as services are primarily remote and response times are slow.

There are issues with the stability and reliability of Ubiquiti Wireless, with users experiencing frequent micro-breaks and coordination problems.

Security features of Ubiquiti Wireless are insufficient compared to competitors, lacking advanced capabilities like captive portals and better firewall solutions.

Ubiquiti Wireless does not support the latest technologies promptly, with limited options for Wi-Fi 6 and newer model releases causing overlap.

Managing and scaling Ubiquiti Wireless can be challenging, with difficulties in network configuration and integration with third-party products.

Ubiquiti Wireless Pros review quotes

WS

Owner at CableWeb

Apr 6, 2020

Ubiquiti Wireless is extremely easy to set up.

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Solution Architect - Networking and IoT at Ingram Micro

Jan 24, 2022

Very simple, very basic setup for Ubiquiti Wireless. Its performance in a home or small business setting with fewer access points is fantastic.

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NN

IT Manager at a manufacturing company with 51-200 employees

Jul 8, 2024

Ubiquiti is about money. If you don't have the budget for IT, you go with Ubiquiti.

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Ubiquiti Wireless

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WS

Owner at CableWeb

Aug 15, 2022

The most valuable aspect of Ubiquiti is the ease of setup. It's easy to set up, secure, and use. It works on an adoption basis. I can pull the system up, design a network, and pull 20 different Ubiquiti units into it.

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SA

IT Manager at Rotana Hotels

Oct 27, 2019

It's very easy to use. The hardware is very easy to use, compared to Microsoft. Microsoft is more complicated. It has software that is okay if you are familiar with it. In my opinion, Ubiquiti hardware is more heavy duty then Microsoft.

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WS

Owner at CableWeb

Oct 28, 2019

One of the nice features is the backup version control.

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Owner at Active S.r.l.

Feb 13, 2024

The main strength of Ubiquiti Wireless is the ease of use it provides to users.

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DP

Consultant at Lifeline IT

Mar 4, 2024

In general, the setup process is straightforward.

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Product Manager at Baltneta

Mar 16, 2023

The most valuable feature is more access points.

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reviewer1673337

CMO at a tech services company with 1-10 employees

Sep 30, 2021

It's an excellent option for small businesses.

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Ubiquiti Wireless Cons review quotes

WS

Owner at CableWeb

Apr 6, 2020

o if you are setting up any other third party product or any other different product, it sometimes can be a bit difficult. With Ubiquiti, you need to set up because you can adopt the product and that's it, where if it's not a Ubiquiti product it can sometimes be a difficult setup.

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Solution Architect - Networking and IoT at Ingram Micro

Jan 24, 2022

This product has issues with scalability and ease of manageability at scale. Security also needs to be improved, when compared to its competitors. Ubiquiti Wireless doesn't have any support that you can call. They only have an online portal where you can access support documentation, but it's not great. You have to figure out issues and solutions for yourself.

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NN

IT Manager at a manufacturing company with 51-200 employees

Jul 8, 2024

The biggest downfall is support.

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Ubiquiti Wireless

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Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

867,370 professionals have used our research since 2012.

WS

Owner at CableWeb

Aug 15, 2022

Ubiquiti could develop a more elaborate firewall solution. Their firewall solutions at the moment are entry-level. Maybe they don't want to bring those products in because many people prefer putting a third-party firewall into a solution like that. We usually do.

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SA

IT Manager at Rotana Hotels

Oct 27, 2019

They should make more advanced features for the power users. I am a technician and I am functional, but I do need some features that I find only in Microsoft.

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WS

Owner at CableWeb

Oct 28, 2019

Better third-party integration would be helpful because often, Ubiquity is a product that customers choose after they already have something else from another vendor like HPE.

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Owner at Active S.r.l.

Feb 13, 2024

My company has to wait for a response from the product's support team. From an improvement perspective, the product's support team should be quicker to respond.

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DP

Consultant at Lifeline IT

Mar 4, 2024

The product lacks to offer reliability to users.

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Product Manager at Baltneta

Mar 16, 2023

Central monitoring is the main functionality that should be included in the product.

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reviewer1673337

CMO at a tech services company with 1-10 employees

Sep 30, 2021

The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use.

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Show 10 more reviews (out of 73)

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