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Ubiquiti Wireless pros and cons

Vendor: Ubiquiti

4.0 out of 5

77 reviews
89% willing to recommend

Pros & Cons summary

Ubiquiti Wireless is known for its excellent statistical and monitoring capabilities via UniFi Controller Software. Offering strong support through firmware updates, its 3x3 MIMO antenna provides great coverage. Installation is seamless, easily accommodating scalability with access points. While competitively priced, it lacks advanced security and integration features, with occasional technical support issues and equipment performance challenges. Limited availability and higher pricing in some regions remain concerns for tech buyers.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Ubiquiti Wireless is highly scalable, allowing users to easily add more access points as needed.

Users find Ubiquiti Wireless to be extremely easy to set up and use.

Ubiquiti Wireless offers excellent performance and stability, even in challenging environments.

Customers appreciate the fair pricing and value that Ubiquiti Wireless provides.

The signal coverage of Ubiquiti Wireless is exceptional, even in densely populated areas.

CONS

Ubiquiti Wireless lacks in technical support, as services are primarily remote and response times are slow.

There are issues with the stability and reliability of Ubiquiti Wireless, with users experiencing frequent micro-breaks and coordination problems.

Security features of Ubiquiti Wireless are insufficient compared to competitors, lacking advanced capabilities like captive portals and better firewall solutions.

Ubiquiti Wireless does not support the latest technologies promptly, with limited options for Wi-Fi 6 and newer model releases causing overlap.

Managing and scaling Ubiquiti Wireless can be challenging, with difficulties in network configuration and integration with third-party products.

Ubiquiti Wireless Pros review quotes

HU

Henk Uittenbogaard

CEO at AnyWi Technologies

Oct 20, 2019

This is a high-quality solution that allows us to provide wifi access points in challenging areas.

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Network Engineer at a tech services company with 51-200 employees

Oct 20, 2019

We use the solution for many of our smaller customers and the cloud management aspect of the solution is very good. If you compare it to other vendors that have a controller, it's much easier to manage the cloud-based solution because we travel a lot. It allows us to manage everything from any place.

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GK

Supervisor at Lifestyle Services Group (part of Phones4U)

Oct 21, 2019

The indoor WiFi connection works well.

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Ubiquiti Wireless

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IT Manager at IMP Bautest AG

Oct 22, 2019

Ubiquiti Wireless is a reasonably priced, easy to use, stable and reliable product.

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SA

IT Manager at Rotana Hotels

Oct 27, 2019

It's very easy to use. The hardware is very easy to use, compared to Microsoft. Microsoft is more complicated. It has software that is okay if you are familiar with it. In my opinion, Ubiquiti hardware is more heavy duty then Microsoft.

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WS

Owner at CableWeb

Oct 28, 2019

One of the nice features is the backup version control.

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EA

Director at Existco PTY LTD

Mar 30, 2020

It's a well priced solution and as far as I'm concerned, it's enterprise class.

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Team Lead at Comstar - Information Systems Associates Ltd.

Apr 6, 2020

I like that it's cheaper and inexpensive. It's also easy to use.

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WS

Owner at CableWeb

Apr 6, 2020

Ubiquiti Wireless is extremely easy to set up.

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reviewer1126884

Principal Consultant at a tech services company with 51-200 employees

Jul 13, 2020

The most valuable features are ease of deployment, ease of use, and the interface.

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Ubiquiti Wireless Cons review quotes

HU

Henk Uittenbogaard

CEO at AnyWi Technologies

Oct 20, 2019

There is really nothing wrong with the product but there are ways the utility and features can be expanded to meet future demands.

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Network Engineer at a tech services company with 51-200 employees

Oct 20, 2019

We tried to create an access point with built-in voice and sound that we could use in schools, for example. We tried to create something that could play sounds or messages out of the access points. We wanted to, for example, use it as a school bell instead of using other equipment. It didn't work very well. It turns out when you connect to the Ubiquiti Wireless access point, it's not possible to send simple messages (like what is going on in the canteen, or some news update for the school, etc.). We had to use the on-premises version, as the cloud version wouldn't allow for this.

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GK

Supervisor at Lifestyle Services Group (part of Phones4U)

Oct 21, 2019

Some of our customers have reported problems with their outdoor WiFi connections.

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Ubiquiti Wireless

Free Report: Ubiquiti Wireless Reviews and More

Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,768 professionals have used our research since 2012.

IT Manager at IMP Bautest AG

Oct 22, 2019

The product lacks some security features.

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SA

IT Manager at Rotana Hotels

Oct 27, 2019

They should make more advanced features for the power users. I am a technician and I am functional, but I do need some features that I find only in Microsoft.

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WS

Owner at CableWeb

Oct 28, 2019

Better third-party integration would be helpful because often, Ubiquity is a product that customers choose after they already have something else from another vendor like HPE.

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EA

Director at Existco PTY LTD

Mar 30, 2020

There's one feature missing and that is automatic channel assignment.

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Team Lead at Comstar - Information Systems Associates Ltd.

Apr 6, 2020

They should have more VLAN features and a designing tool like a link planer.

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WS

Owner at CableWeb

Apr 6, 2020

o if you are setting up any other third party product or any other different product, it sometimes can be a bit difficult. With Ubiquiti, you need to set up because you can adopt the product and that's it, where if it's not a Ubiquiti product it can sometimes be a difficult setup.

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reviewer1126884

Principal Consultant at a tech services company with 51-200 employees

Jul 13, 2020

I would like a better explanation or better documentation on how to use the onboard spectrum analyzer.

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Show 10 more reviews (out of 73)

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